8×8 vs RingCentral
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
8×8 vs RingCentral and How They Compare to CloudTalk
| Property | Cloudtalk | 8×8 | RingCentral |
|---|---|---|---|
| Annual price overview (per user/per month) |
$25 – $50 | $15 – $133 | $19.99 – $49.99 |
| Free trial | Yes – 14 days. Doesn’t require a credit card. | Yes – 30 days free trial for the cheapest 8×8 Express plan. | Yes – 30 days. Requires a credit card. Trial is limited to a maximum of five users and two desktop phones. |
| Integrations | 100+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. | Offers 59 integration options, such as Microsoft Teams, Salesforce, HubSpot, Copper or Slack. | Essential plan: no integrations. Standard plan: basic integrations. Premium plan: Advanced integrations. |
| Mobile Application | Yes, compatible with both Android and iOS. Available in a Starter plan. | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. |
| Conference calling | You can schedule conference calls easily in a couple of minutes and invite external contacts. There is no set limit for CloudTalk conference calls. | Offers both audio and video conferencing options. | Offers audio and video conference calling options. This feature is not included in an Essential plan. |
| Security | CloudTalk is ISO 27001:2013 certified. Our system undergoes regular third-party independent audits. | 8×8 has different plans catering to different security compliances, such as HIPAA BAA, FISMA 140-2, FIPS, Privacy Shield and others. | RingCentral offers an extensive AICPA SOC 2 and SOC 3 compliance. It is also HIPAA ready. |
| Customer support | Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager. | Displays a chat option with chatbot, and a knowledge base. | Offers live chat, community forums, online support case, and FAQ. |
| Call Recording | Available in all plans. | Available in X2 and X4 plans, missing in a basic 8X8 Express. | Call recording is on demand until two most expansive plans. |
| Multi-level IVR | Yes, starting from an Essential plan. | Paid additionally, available from X6. | Yes, starting from a second, Standard plan. |
| Open API | Does not mention this feature. | ||
| Toll-free numbers | Available in all plans, offering Blue (0850) and Green (0800) toll-free numbers. | ||
| Advanced dialers | We offer Smart dialer, Power dialer and Predictive dialer. | Preview, Progressive and Predictive dialers offered as a paid option for X6 and X7 plans. Only X8 includes the feature with no additional fees. | Does not mention any advanced dialing possibilities. |
| Automatic Callback | Yes. CloudTalk automatically calls back unanswered numbers. | Does not mention this feature. | Does not mention this feature. |
| Call masking | Yes. The Call Masking feature ensures that your personal phone number stays private. | Does not mention this feature. | Does not mention this feature. |
Discuss the detailed comparison and choose your winner.
8×8 vs RingCentral
| 8×8 | RingCentral | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? |
8×8 offers 6 plans. Costs range between $15 – $133 paid annually, and $32 – $175 billed monthly. | RingCentral provides 4 plans, ranging between $19.99 and $49.99 if paid annually, $29.99 – $59.99 if paid monthly. | Pricing winner RingCentral Simply put, RingCentral wins. Overall, it’s cheaper and offers a higher value for money. For example, in terms of price flexibility, a comparison website The Gartner Peer Insights rates Ringcentral slightly higher (4.3 / 5) than 8×8 (4.2 / 5). |
| Features: Which Phone System Powers Your Team Better? |
8×8 shines in advanced SMS messaging and unlimited international calling. The provider also provides extensive call recording, call forwarding, 3-way calling, and voicemail transcription. | Multilevel IVR is one of the RingCentral’s key features, together with overflow call queues. Furthermore, there is unlimited video conferencing, call transfer or visual voicemail. Each RingCentral plan also lets you assign extensions. | Features winner RingCentral Overall, RingCentral seems to be a more robust solution. It allows you to stay connected to colleagues or customers easily. It also provides complex call management experience. |
| Customer Satisfaction: Which Service Has the Happiest Customers? |
On G2, the 8×8 platform ranks 4.2 / 5 with only 38 customer reviews. Capterra only displays ratings for 8×8 X Series (4 / 5 with 236 reviews) and 8×8 Contact Center (4 / 5 with 20 reviews). | RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). | Customer Satisfaction winner 8×8 Based on overall G2 and Capterra findings, 8×8 reached higher user ratings than RingCentral. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to 8×8 and RingCentral
Users report that 8×8 lacks many call productivity features. CloudTalk has plenty of them. For example, our flagship feature – Smart dialer – automatically compiles a list of numbers and lets you call through them with a single click.
Some people aren’t truly satisfied with a 8×8 phone application. We launched our remastered CloudTalk Go app that works seamlessly as a call center inside of your pocket. It allows you to call with ease from anywhere.
Pricing: Transparent memberships for businesses of any size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100+ features, users will appreciate advanced call distribution options. Our Automatic Call Distribution (ACD) for inbound calls make sure that callers are always directed to the most qualified agent or agent group.
CloudTalk also offers profound analytics features. Do you need more than standard statistics? Custom reporting uses filters to view data according to your needs.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
