Is your team’s potential limited by manual coaching methods that can’t keep up with modern demands? The right cloud-based call software that integrates AI coaching for agents has become essential for developing top-performing teams.
The evidence is compelling: the cloud contact center market is projected to grow from $33 billion in 2025 to $87 billion by 2030, with AI automation helping reduce operational costs by up to 30%. These platforms serve as intelligent call center coaching tools that actively develop agent skills through real-time guidance and actionable insights.
But with so many options available, how do you choose? The ideal AI agent coaching software for a sales team differs significantly from what a support center needs. This guide cuts through the noise to showcase the top 11 platforms that deliver genuine cloud-based call software AI coaching for agents, helping you find the perfect fit for your team’s unique challenges and goals.
TL;DR: Find the best cloud-based call software with AI coaching for your team in 2025.
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CloudTalk – An all-in-one phone system with native AI coaching tools for sales and support teams needing deep CRM integration.
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Nextiva – A unified communications platform with workforce management tools, ideal for businesses wanting reliability and user-friendly analytics.
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Five9 – Sophisticated, AI-driven routing and workforce optimization for mid-size to large call centers.
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Talkdesk – Highly customizable AI and automation for companies focused on empowering live agents with real-time assistance.
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Dialpad – Real-time AI transcription and live agent coaching during calls for teams wanting an AI-centric experience.
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Aircall – Simple, intuitive call software with essential monitoring features, great for small businesses and startups.
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RingCentral – A robust, remote-ready platform with advanced contact center AI, part of a larger unified communications suite.
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8×8 – Strong global reach and advanced analytics for international businesses and data-driven coaching.
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JustCall – Affordable, user-friendly software with AI summaries, perfect for SMB sales and support teams.
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Vonage – A flexible, API-driven platform for businesses that value customization and integration.
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MightyCall – Straightforward virtual phone system with core features, designed for SMBs prioritizing ease of use and setup.
Why Trust CloudTalk?
For nearly 10 years, we’ve been helping more than 30,000 professionals with our solutions. Along the way, we’ve worked closely with experts across customer support, sales, and operations—listening to their challenges and following market trends.
To support better software decisions, we’ve reviewed over 200 software tools across industries. In the process, we’ve analyzed 5,500+ verified customer reviews from platforms like G2, Gartner, Capterra, and TrustRadius, plus real discussions on Reddit and Quora.
In the last year alone, we published over 1,000 articles—each one written by humans for humans, with care and a deep understanding of our customers’ needs. The reviews are based on trustworthy data, with one clear goal: to provide reliable insights and answers for you.
Learn how we keep our content integrity and our software review methodology.
The table below provides a high-level overview of the top platforms to help you quickly compare their starting price, key features, and ideal use case.
| Software | Starting Price (per user/month) | Key AI & Coaching Features | Best For / Ideal Use Case |
|---|---|---|---|
| CloudTalk | ~$25 (Custom quote) | AI Conversation Intelligence (summaries, insights), Real-time monitoring, Agent & group reporting | Sales and support teams needing deep CRM integration and actionable insights |
| Nextiva | $75 | Workforce management, Performance tracking, Quality monitoring | Businesses of all sizes wanting a comprehensive unified communications platform |
| Five9 | $119 | AI-powered call summaries, Real-time analytics, Workforce optimization | Midsize to large call centers prioritizing AI and omnichannel capabilities |
| Talkdesk | $85 | Real-time agent support & coaching, In-depth data analytics, Workflow automation | Companies leveraging AI to empower live agents and automate workflows |
| Dialpad | $15 | AI-powered call transcription & real-time coaching, Live call sentiment analysis | Businesses wanting an AI-centric virtual phone system with real-time guidance |
| Aircall | $30 (min. 3 users) | Call monitoring, CRM integrations | Small businesses seeking a simple UI with core call center features |
| RingCentral | $65 (for RingCX contact center) | Advanced AI, Real-time analytics | Businesses needing a remote-ready solution with advanced contact center features |
| 8×8 | Contact Sales | Advanced analytics, Workforce engagement management (WEM) | Businesses requiring advanced analytics and agent workspace tools |
| JustCall | $24 | AI call summary, Power dialer, IVR | Sales and support teams looking for an affordable, user-friendly phone system |
| Vonage | $19.99 | AI call summary, Call monitoring | Small to midsize companies wanting flexibility and a well-known provider |
| MightyCall | $20 | AI call summary, Live call monitoring | Small and medium-sized businesses (SMBs) prioritizing ease of use and setup |
CloudTalk
What is CloudTalk?
CloudTalk is a cloud-based call center and business phone system that includes an AI Conversation Intelligence add-on. This turns it from a simple calling tool into a powerful platform for AI agent coaching software, providing automated call summaries, performance insights, and actionable feedback.
What is CloudTalk best for?
CloudTalk is ideal for sales and customer support teams that rely heavily on their CRM and need call insights to be seamlessly integrated into their workflow. It’s built for teams that view their phone system as a strategic tool for performance improvement.
What are CloudTalk’s key features?
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AI Conversation Intelligence: Automatically generates call summaries and provides actionable insights.
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Real-Time Monitoring & Analytics: Supervisors can listen live, use whisper coaching, and barge into calls for immediate feedback.
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Custom Dashboards & Reporting: Track agent and group performance with detailed, customizable reports.
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Smart Call Routing: Ensure calls reach the most qualified agent through IVR and skill-based routing.
What is CloudTalk’s starting price?
Pricing is custom and requires a quote. Public information suggests plans start at approximately $25 per user per month. A 14-day free trial is available.
What do users say about CloudTalk?
CloudTalk maintains a 4.4/5 rating on G2 and Software Advice. Users frequently praise its intuitive interface, excellent call quality, and deep CRM integrations that save time with automatic logging.
Nextiva
What is Nextiva?
Nextiva is a unified communications as a service (UCaaS) platform that blends voice, video, team messaging, and contact center features into a single system. Its contact center solutions include workforce management and performance tracking tools that provide a foundation for coaching and quality assurance.
What is Nextiva best for?
Businesses of all sizes that want a comprehensive, all-in-one communication suite and value exceptional reliability for their daily operations.
What are Nextiva’s key features?
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Unified Communications: Integrates calling, video conferencing, and team chat in one platform.
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Workforce Optimization: Includes performance tracking and quality monitoring for supervisors.
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Built-in CRM: Offers basic customer management tools to keep interactions organized.
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Advanced Analytics: Provides insights into team and individual performance.
What is Nextiva’s starting price?
Its contact center solution starts at $75 per user per month. Business phone system plans begin at a lower tier.
Five9
What is Five9?
Five9 is a cloud contact center platform built for the enterprise, offering a robust suite of AI-powered tools for workforce engagement, quality management, and customer analytics.
What is Five9 best for?
Midsize to large call centers that require sophisticated, AI-driven omnichannel routing, analytics, and workforce optimization tools.
What are Five9’s key features?
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AI-Powered Routing: Uses AI to match customers with the best-suited agent.
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Intuitive IVR: Features a visual IVR designer for creating complex call flows.
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Workforce Optimization: Includes tools for quality management, performance tracking, and scheduling.
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Extensive Integrations: Connects deeply with major CRMs like Salesforce and Microsoft Dynamics.
What is Five9’s starting price?
Pricing for the core Digital & Voice plan starts at $119 per user per month.
Talkdesk
What is Talkdesk?
Talkdesk is a cloud-based contact center platform designed to leverage AI at every stage of the customer interaction, from AI-powered routing to real-time agent assistance and automation.
What is Talkdesk best for?
Companies focused on leveraging extensive, customizable AI to empower live agents, automate workflows, and gain deep data analytics from customer interactions.
What are Talkdesk’s key features?
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AI Root Cause Analysis: Automatically identifies the reasons for customer calls.
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Real-Time Agent Assist: Provides live guidance and suggestions to agents during calls.
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Workflow Automation: Automates post-call tasks and other processes to boost efficiency.
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Omnichannel Capabilities: Manages customer interactions across voice, email, chat, and social media.
What is Talkdesk’s starting price?
The CX Cloud Elevate plan, which includes core AI features, starts at $85 per user per month.
Dialpad
What is Dialpad?
Dialpad is an AI-powered customer intelligence platform that integrates a business phone system with a contact center. Its proprietary Ai technology provides real-time transcription and coaching on live calls.
What is Dialpad best for?
Businesses that want a deeply integrated AI experience, with real-time agent guidance and transcriptions that appear directly in the interface during customer conversations.
What are Dialpad’s key features?
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Real-Time AI Coaching: Provides live sentiment analysis and suggests responses to agents.
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100% Live Call Transcription: Transcribes calls in real-time, allowing agents to focus on the conversation.
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Ai CSAT: Automatically predicts customer satisfaction scores after each call.
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Unified Communications: Combines contact center and business phone system in one platform.
What is Dialpad’s starting price?
The contact center plan starts at $15 per user per month with a pay-as-you-go minute bundle.
Aircall
What is Aircall?
Aircall is a cloud-based call center software known for its simplicity and ease of use. It provides essential call management and monitoring features with deep integrations into popular CRM and helpdesk platforms.
What is Aircall best for?
Small to midsize businesses and startups that prioritize a user-friendly interface, quick setup,
and core call center functionality without overwhelming complexity.
What are Aircall’s key features?
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Call Monitoring & Coaching: Features like whisper, barge, and listen for supervisor coaching.
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Powerful IVR & Call Routing: Set up custom call flows and business hours.
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CRM Integrations: Native integrations with Salesforce, HubSpot, Zendesk, and more.
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Collaborative Features: Includes internal calling, shared call inboxes, and call tagging.
What is Aircall’s starting price?
Plans start at $30 per user per month (with a 3-user minimum).
RingCentral
What is RingCentral?
RingCentral is a leader in the Unified Communications space, offering a comprehensive suite (RingCX) that combines contact center, phone, video, messaging, and AI functionalities in a single, scalable platform.
What is RingCentral best for?
Businesses of all sizes needing a remote-ready, robust communication platform with advanced
contact center features and deep integration capabilities.
What are RingCentral’s key features?
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Omnichannel Routing: Engages customers across voice, video, SMS, and email.
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Advanced AI & Analytics: Provides insights into customer intent and agent performance.
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Workforce Management: Includes tools for forecasting, scheduling, and performance management.
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Open Platform: Offers extensive APIs for custom integrations and workflows.
What is RingCentral’s starting price?
The RingCX contact center solution starts at $65 per user per month.
8×8
What is 8×8?
8×8 offers an Experience Communications as a Service (XCaaS) platform that combines contact center, voice, video, and chat into one solution, with a strong focus on analytics and global scalability.
What is 8×8 best for?
Businesses with international presence or those requiring advanced analytics and a unified agent workspace to manage customer interactions effectively.
What are 8×8’s key features?
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Advanced Analytics: Provides deep insights into customer journeys and interaction analytics.
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Workforce Engagement Management (WEM): Includes quality management, performance tracking, and gamification.
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Unified Agent Workspace: Consolidates all channels and customer context into a single interface.
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Global Reach: Offers international numbers and robust connectivity.
What is 8×8’s starting price?
Pricing for the contact center solution is custom and requires a quote from their sales team.
JustCall
What is JustCall?
JustCall is an automated cloud contact center designed for sales and support teams, offering AI-powered summaries, power dialers, and robust integrations to streamline outbound and inbound communications.
What is JustCall best for?
Sales and support teams, especially in SMBs, looking for an affordable, user-friendly phone system that connects easily with their existing CRM and productivity tools.
What are JustCall’s key features?
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AI Call Summary: Automatically generates summaries of calls with key takeaways.
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Power & Predictive Dialers: Automates outbound calling for sales teams.
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CRM & Helpdesk Integrations: Connects with over 100 tools like Salesforce, HubSpot, and Zendesk.
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IVR & Call Routing: Ensures calls are directed to the right person or department.
What is JustCall’s starting price?
Plans start at $24 per user per month (billed annually).
Vonage
What is Vonage?
Vonage provides a unified communications and contact center platform built on a flexible, API-driven architecture, allowing businesses to customize and embed communications into their applications.
What is Vonage best for?
Small to midsize companies and developers that value flexibility, deep customization through APIs, and a well-known, reliable provider.
What are Vonage’s key features?
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API-Driven Platform: Enables deep customization and integration into business applications.
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Unified Communications: Combines business SMS, team messaging, and video meetings.
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AI Summaries & Analytics: Provides post-call insights and performance data.
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Call Monitoring: Allows for supervisor listening, whispering, and barging.
What is Vonage’s starting price?
The contact center plan starts at $19.99 per user per month (with a 2-user minimum).
MightyCall
What is MightyCall?
MightyCall is a straightforward, cloud-based virtual phone system and contact center solution designed with small to medium-sized businesses in mind, focusing on ease of use and essential features.
What is MightyCall best for?
Small and medium-sized businesses (SMBs) that need a simple, affordable, and easy-to-setup phone system with basic call center functionalities and reliable support.
What are MightyCall’s key features?
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Virtual Receptionist: Set up automated greetings and call routing.
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Call Monitoring & Recording: Supervisors can listen, whisper, and barge, and record calls for quality assurance.
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Text Messaging (SMS): Send and receive business texts from a central number.
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CRM Integration: Syncs call logs and contact information with popular CRMs.
What is MightyCall’s starting price?
Plans start at $20 per user per month.
Types of Cloud-Based Call Software with AI Coaching Features
As you look for the right cloud-based calling solution, you’ll find that AI coaching isn’t a one-size-fits-all feature.
Providers approach it differently, from built-in tools in all-in-one platforms to specialized systems focused purely on analytics and development.
Understanding these categories will help you match the technology to your primary goal, whether it’s improving call quality, scaling coaching, or automating training.
Understanding the Different Approaches to AI Coaching
To dive a little deeper, here’s what each type brings to the table and how to think about them:
1. Unified Cloud Call Platforms with AI Coaching: These all-in-one solutions combine calling, routing, and communications with built-in AI insights. This integrated approach is ideal for businesses wanting a single vendor for both call management and agent development, featuring tools like live monitoring and whisper coaching. For core call management strategies, see our guide on call center best practices.
2. Conversation Intelligence & Real-Time Coaching Systems: This specialized AI call software focuses purely on conversation analysis. Using speech analytics and NLP, these platforms transcribe and dissect every interaction to identify trends, competitor mentions, and customer sentiment—providing powerful data for your call center training software.
3. AI-Enabled Performance & QA Management Platforms: These purpose-built solutions serve as the central brain for quality assurance and coaching programs. They integrate data from multiple sources to create holistic agent performance views, enabling personalized coaching plans and tracking effectiveness over time.
4. Autonomous AI Call Assist Solutions: This advanced AI call center technology either handles customer interactions entirely through AI voice agents or acts as a real-time co-pilot for human agents. It can autonomously manage routine queries or provide live guidance during complex calls, representing the next evolution in AI voice sales agent technology.
I hope this breakdown helps clarify the landscape.
Key Features of Cloud-Based Call Software with AI Coaching
When evaluating platforms, focus on the core features that deliver immediate coaching impact. The best solutions provide actionable insights that are seamlessly integrated into your team’s daily workflow.
Here are the essential features to look for, with a focus on what CloudTalk delivers natively:
| Feature | What It Does | CloudTalk’s Implementation |
|---|---|---|
| AI-Powered Conversation Analytics | Automatically transcribes and analyzes calls to provide insights into performance, customer sentiment, and key discussion topics. | CloudTalk’s AI Conversation Intelligence generates automatic call summaries and identifies key topics, giving managers direct insight into conversation quality and customer needs. |
| Performance Analytics Dashboards | Tracks and visualizes key team and individual metrics to identify coaching opportunities and track progress over time. | Provides clear, customizable analytics dashboards that track essential metrics like call volume, handle time, and missed calls, helping managers target coaching effectively. |
| Smart Call Routing | Uses intelligent rules to ensure calls are directed to the most appropriate agent, improving first-call resolution. | Features skills-based routing, IVR, and ring groups to connect customers with the right agent the first time, a foundation for effective performance. |
| Call Monitoring & Coaching Tools | Allows supervisors to listen, whisper, or barge into live calls to provide immediate guidance and feedback to agents. | Offers robust call monitoring capabilities, enabling real-time supervisor support that is crucial for agent development and consistent service quality. |
| CRM & Helpdesk Integrations | Connects call data with your existing tools to provide agents with customer context and automate workflow. | Deep native integrations with popular CRMs and helpdesks like Salesforce, HubSpot, and Zendesk ensure customer data is centralized and actionable. |
How to Choose the Right Cloud-Based Call Software with AI Coaching
When evaluating cloud-based call software with AI coaching, focusing on key criteria ensures you select a platform that improves agent performance and provides a strong return on investment. The right software should act as a force multiplier for your coaches, making their efforts more scalable, data-driven, and effective .
Here are the essential evaluation criteria to guide your decision, presented in a checklist format for easy comparison.
Evaluation Criteria Checklist
| Evaluation Criterion | Why It Matters |
|---|---|
| AI-Driven Coaching Insights | Moves beyond simple call recording to analyze 100% of interactions for actionable feedback on talk time, sentiment, and script adherence, turning raw data into personalized coaching plans . |
| Real-Time & Post-Call Feedback | Balances live in-call guidance (like on-screen prompts) with post-call analysis (like automated scoring), driving immediate improvement and supporting long-term development . |
| Unified Data Integration | Integrates with your CRM, helpdesk, and workforce management tools for a complete view of the customer and agent performance, ensuring coaching is contextual and relevant . |
| Ease of Setup & Use | A user-friendly interface and straightforward setup with existing systems reduce training time and encourage agent adoption, helping your team realize value faster . |
| Scalability & Flexibility | A cloud-based solution that easily scales up or down to support business growth, seasonal spikes, new communication channels, or a distributed remote team . |
| Compliance & Security | Protects sensitive customer data with enterprise-grade security, encryption, and compliance with regulations like GDPR, which is non-negotiable for any business . |
| Measurable Coaching ROI | Tracks key metrics like First Call Resolution (FCR) and Customer Satisfaction (CSAT) to demonstrate the program’s impact on performance and justify the investment . |
Meet Your Team’s New Secret Weapon
Imagine if every agent had a superpower. Not just to work faster, but to work smarter, with a helpful nudge at just the right moment. That’s the real shift happening right now. It’s not about robots taking over; it’s about smart tools giving your team their time back. Time they usually spend on manual notes and guesswork can now go into meaningful coaching and richer customer conversations.
We’ve walked through what this looks like: platforms that connect the dots between calls, data, and coaching seamlessly. The magic is in choosing a system that doesn’t add complexity but simplifies it. One that turns everyday work into clear insights and growth, making great performance feel almost effortless.
The best way to see the difference is to see it in action. CloudTalk is built to make this shift smooth and tangible. Why not see for yourself how it works?
Ready to see what your team can do?
