The average salesperson spends 28 minutes every working day manually entering phone numbers*. Over the course of a year, that’s more than two weeks of time wasted that could be spent prospecting, nurturing leads, and closing.
With outbound call center software, though, your teams can streamline time-consuming and improve key metrics like:
- Call connect rate
- Talk time per agent
- Conversion rate
In this article, we’ll discuss the technologies that are essential to a high-volume call center, including how smart dialing can be a game-changer that significantly reduces dialing time.
Key takeaways:
- There are multiple technologies that help you scale outbound call volume, including smart dialers, power dialers, key integrations, and advanced analytics.
- The benefits of smart dialers include increased efficiency, improved customer experiences, and cost-effectiveness.
- CloudTalk offers extensive outbound contact center features—including smart dialers and power dialers—to increase your output and sales volume.
Implement technology that drives productivity and sales.
6 Technologies for Higher Outbound Call Volume
You can leverage advanced call center functionality to increase your outbound call volume, allowing you to more effectively reach customers.
Automation and AI enhance these capabilities, streamlining workflows and increasing efficiency. The following features play a key role in this process:
- Smart dialers
- Power dialers
- CRM integrations
- Call analytics and reporting
- Concurrent calling
- Interactive voice response
1. Smart dialers
Smart dialers use AI technology to populate call queues with phone numbers sourced from your CRM, HelpDesk tool, or relevant websites. This allows customer support and sales reps to access phone numbers and initiate outbound calls with a single click on a call extension, making it possible for them to manage high call volumes
