Track Calls and Boost Revenue With Call Tracking
Make data-driven decisions with complete visibility. Discover CloudTalk's call tracking software pricing for your business.
Industry average
$45.00Per user monthly
Average price is based on 30 main competitors pricings.
Highest price
$175.00Per user monthly
The highest price is based on 30 main competitors pricings.
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
Trusted by 30,000+ sales & support professionals to power more & better conversations
Cost comparison for Call Tracking
| Company | Pricing & Plans | Top Features | Best for | More Details |
|---|---|---|---|---|
| CloudTalk | $25 – $50 per user/month | Power Dialer, International Numbers, Call Flow Designer, IVR, Click to Call | Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams. | Learn more |
| 3CX | $195 - $245 per user/month | Live Chat, Call Recording, Real-time Transcription | Small teams who aren’t interested in the bells and whistles that come with most smart calling software. | Learn more |
| Five9 | $175 - $325 per user/month | Automatic Outbound Caller, Call Queues, Notifications, Call Tagging, Callback | Businesses of all sizes with inbound, outbound, and blended contact centers. | Learn more |
| Kixie | $35 – $95 per user/month | Contact Personalization, Progressive Dialer, Information Locater, Daily Summary, Prospects Sorting | CRM users, Account Executives, SDR/BDRs, Inside sales teams, Enterprise sales teams, sales managers, sales reps. | Learn more |
| Aircall | $19 - $42 per user/month | Comprehensive Integrations, Number Panel, Shared Call Inbox, Live Activity Feed | Startups and small businesses in need of affordable solutions with basic features. | Learn more |
| Justcall | $24 - $48 per user/month | Call Tracking, Recording & Monitoring, SMS & MMS, Auto Dialers, Telemarketing Management | Startups and small businesses who want to scale without scaling complexities. | Learn more |
| Ringover | $21 - $54 per user/month | International Numbers, Simultaneous Listening, Call Statistics, Call Forwarding, Auto Dialer, Unlimited Calling | Small businesses and mid-size enterprises. | Learn more |
| Grasshopper | $21 – $80 per user/month | Call Forwarding, Voicemail Transcription, SMS, Virtual Receptionist, Custom Greetings | Small businesses and entrepreneurs seeking professional communication solutions without the complexity of traditional office phone systems. | Learn more |
| RingCentral | $20 - $35 per user/month | Real-time Metrics, Voicemail Transcriptions, SMS, International Numbers, Conference Calls | Enterprises in need of omnichannel experience, as well as lead qualification, management, collaboration, and performance tools. | Learn more |
| CallHippo | $18 – $42 per user/month | Free Call Recording, Ring Groups, Fax, PBX, Desk-to-Desk Calls, Conference Calls | Support Centers and Sales teams across Industries like Demand Gen, Recruitment, and Finance. | Learn more |
| Dialpad | $15 - $25 per user/month | Conference Video Calls, Sentiment Analysis, Voicemail Transcriptions, Speech-to-Text, Automatic Call Recording | Enterprise-level call centers that need automated UCaaS tools for streamlining internal communication. | Learn more |
Call Tracking Explained
Subscription Costs
It refers to the overall fee paid monthly or yearly to access call tracking. Providers typically charge per user or per feature.
User Licenses
A user license allows each individual to use a power dialer. Providers usually charge per agent using the system.
Features Costs
Each provider incorporates features like Call Monitoring, Analytics, and CRM integrations with costs for improving call efficiency.
How Much Does Call Tracking Cost?
Call tracking pricing varies widely, ranging from around $15 to over $425 per user per month. Costs depend on the provider, business size, and included features. Evaluating your calling needs, the metrics you’re tracking, and comparing options can help you find the best fit and most cost-effective solution.
Cloud-based call tracking solutions typically use these different pricing models:
- Per-user pricing: Fixed monthly fee for each agent using the system
- Per-minute pricing: Charges based on actual call volume
- Tiered pricing: Different feature packages at escalating price points
- Custom pricing: Tailored solutions for enterprise needs
Keep in mind that many providers offer discounts for annual commitments. The sweet spot for most businesses falls between $25-55 per user monthly for robust call tracking capabilities.
What are the Call Tracking Pricing Models
Choose wisely and save a lot. Call tracking providers package their solutions in several ways. Like picking the right cell phone plan, understanding these models helps match your needs with your budget. Let's break down the options.
User-Based Pricing: Most call tracking providers charge per user (agent) accessing the system. This model works best for teams with consistent staffing and predictable growth. CloudTalk's user-based pricing starts at $25 per user monthly, delivering top-tier features at mid-market prices.
Feature-Based Tiers: Call tracking software typically offers packages with increasing capabilities:
- Basic: Core call tracking and recording ($15-30/month)
- Standard: Advanced analytics and integrations ($25-55/month)
- Premium: AI-powered insights and custom solutions ($50-100+/month)
What Factors Affect Call Tracking Pricing?
Devil's in the details. Beyond the base price, several factors influence what you'll actually pay for call tracking. Smart buyers look beyond the headline rate to understand the complete investment. Here's what might affect your bottom line:
- Add-on pricing: Watch out for hidden costs like advanced analytics, AI integrations, or enhanced security to avoid unexpected costs.
- Calling fees: Compare rates for local and international calls. International call rates can range from $0.01 to $3.00 per minute, while many VoIP providers offer unlimited local calls.
- Hardware costs: Consider hardware requirements when budgeting for call tracking solutions. VoIP desk phones may range from $75-$300 installation fee per device.
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What real users are saying
The inside scoop from actual CloudTalk customers.
From 20-Minute Waits to 3-Minute Service
“With CloudTalk, we dropped our missed calls from 80% to 16% and cut wait times by over 85%, while scaling from 2 to 20+ agents.”
40% Lift in Call Connections
“With CloudTalk, our pre-sales team stopped wasting time on dropped calls and started having more of the right ones.”
20% More Efficient Call Handling
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
40% Fewer Missed Calls
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
From 3 Phone Systems to One Source of Truth
“Before CloudTalk, our data was scattered. Now, everything lives in HubSpot — connected, visible, and fully unified.”
66% More Capacity Without Hiring
“CloudTalk made it easy to scale support fast: we cut handle time by 33% and now handle 66% more calls per agent.”
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
Frequently asked questions
Call tracking focuses on capturing data about call sources, performance metrics, and attribution, helping marketers understand which campaigns drive phone calls. Call monitoring involves listening to agent conversations in real-time or reviewing recordings for quality assurance and training purposes. While tracking measures performance metrics, monitoring assesses conversation quality.
Call tracking software provides detailed analytics about call sources, customer journeys, and conversion data that standard phone systems don't offer. It assigns unique phone numbers to different marketing channels, tracks which campaigns generate calls, and integrates with CRM systems to connect calls to specific leads and campaigns. Standard phone systems primarily handle communication without these marketing intelligence capabilities.
Yes, CloudTalk's call tracking seamlessly integrates with popular CRM platforms including Salesforce, HubSpot, Pipedrive, and Zoho. Our integration capabilities allow call data to automatically flow into your CRM, creating comprehensive customer profiles that include call histories, recordings, and campaign attribution. This eliminates manual data entry and provides a complete view of customer interactions.
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