CloudTalk Subprocessors

CloudTalk uses a few subprocessors who assist in providing CloudTalk's services. A subprocessor is a third party data processor engaged by CloudTalk, who has or potentially will have access to or process personal data from CloudTalk (each, a "Subprocessor"). This page contains important information about the identity, location and role of each Subprocessor.

CloudTalk carefully chooses every Subprocessor that will or may have access to or process our data to ensure strict security, privacy and confidentiality practices. All of our Subprocessors are taking GDPR very seriously and all of them are GDPR compliant.

List of Subprocessors

Third Party Service Purpose Entity Country
Amazon AWS Cloud service provider
Hosts our infrastructure, such as servers and storage.
EU, USA
Google Cloud service provider, Product Analytics
Host our infrastructure, such as servers and storage. We also use Google Analytics and marketing tools for product enhancement and marketing activities.
EU, USA
Twilio Communications technology provider
Personal data contained in communications (voice, text) which customers send or receive through CloudTalk's services. Twilio does not store/have access to call recordings.
USA
Cloudflare Content distribution, security and DNS provider
All information (including Service Data) contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems, but Cloudflare does not have access to this information.
USA
Sentry Error tracking in real time
We use Sentry for error tracking and monitoring of possible crashes in UI. Sentry has access to IP addresses of your agents using CloudTalk, not your customers.
USA
Intercom Customer support
A point of contact for support purposes and pushing product updates and knowledge to customers. Intercom does not possess any information about your customers.
USA
Sendgrid Email service provider
We use Sendinblue to send emails.
USA
Braintree Payment provider
CloudTalk uses Braintree as payment provider for all services. We use Braintree Payments to process data - we do not store any cardholder data.
USA
Slack Customer support
We use Slack for internal communication.
USA
Facebook Marketing provider
We use Facebook and Instagram for retargeting campaigns.
USA
Hotjar Analysis and Feedback tool
We use Hotjar to capture user interaction to provide better product experience.
EU

Updates

As CloudTalk grows, changes and evolves, the Subprocessors we engage may also change in the future. We will maintain an up-to-date list of the names and locations of all subprocessors on this page. Please visit this page frequently to check any updates.

Last Updated February 22, 2019

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