Unlock Sales Insights with Conversation Intelligence Software
Get the most out of every call. Conversation intelligence software captures, analyzes, and provides insight—so your team can close deals faster, coach smarter, and stop guessing.
- End fragmented sales data and CRM guesswork
- Spot deal risks, objections, and top-performer tactics automatically
- Eliminate manual notes with real-time call transcription software
Over 4,000 businesses use CloudTalk to have MORE and BETTER calls
81.7%
Increase of call volume
Call volume got 81.7%↑, missed calls got 23.7%↓.
2.5X
Outbound success rate
Doubled their outbound success & halved lost deals.
80%
Decrease in wait time
Wait times cut by 80% and call handling time by 25%.
Key Benefits of Conversation Intelligence Software
Less admin. More deals. Smarter decisions.
Save 2–3 Hours per Rep Weekly
By automating call summaries, tagging, and CRM updates, reps cut down on admin and get back to selling. CloudTalk’s Smart Notes and CRM Sync reduce manual documentation time by up to 30%.
Boost Conversions by 18%
With transcript search and sentiment analysis, teams can coach with real data—replicating top-performer talk tracks and ramping new hires faster. More insights, fewer missed opportunities.
Spot Risks 70% Faster
By turning calls into searchable transcripts with auto-tagged insights, CloudTalk helps leaders catch churn risks, objections, and feedback early. Voice-of-customer tagging surfaces issues up to 70% faster.
HOW WE HELP
Best Conversation Intelligence Software Features
Never Miss a Detail with AI-Written Call Summaries
After each call, CloudTalk auto-generates a clear, structured Smart Note—no typing required.
- Eliminate manual note-taking and standardize insights across the team
- Sync notes to CRMs like HubSpot, Salesforce, and Pipedrive automatically
- Save hours weekly and ensure consistent post-call documentation
Turn Every Call into Searchable Intelligence
CloudTalk transcribes every call into text, making it instantly searchable and filterable.
- Find key moments, objections, or competitor mentions in seconds
- Search by keyword, sentiment, tag, or speaker to streamline QA and coaching
- Resolve disputes faster and scale team learning without replaying full calls
Spot Red Flags and Revenue Signals Instantly
Tags and sentiment scores are applied automatically—so teams know what’s working (and what’s not).
- Detect issues like “Pricing Objection” or “Churn Risk” at scale
- Filter calls by emotion or action for targeted follow-up and analysis
- Support QA, CX, and Sales teams with real-time call context
Signature Capability
Put Humans to the Test. See if 24/7 AI Voice Agents Will Outperform.
CeTe is an AI that talks like a human: no breaks, no training, no time off. It makes and answers calls, updates CRMs, books meetings, and loops in a human only when needed.
Press play to hear it. Want a wow moment? Get a free test call and try it live.
AI Voice Agents
Nudge expiring offer
Riley, Sales Reminder Agent
Qualify a student lead
Avery, Course Inquiry Agent
Get a payment reminder
Casey, Payment Reminder Agent
Qualify a patient lead
Jordan, Healthcare Intake Agent
Qualify insurance lead
Taylor, Insurance Intake Agent
Accept updated terms
Quinn, T&C Acceptance Agent
Qualify legal inquiry
Drew, Legal Intake Agent
Get post-interview feedback
Jamie, Candidate Feedback Agent
Pre-screen a candidate
Skyler, Applicant Pre-screen Agent
Confirm account action
Morgan, Action Reminder Agent
Get a renewal reminder
Logan, Subscription Renewal Agent
Get CSAT after support
Morgan, CX Feedback Agent
Get NPS or demo feedback
Parker, Post-Sales Feedback Agent
Qualify a trial lead
Blake, Trial Signup Qualifier
Sales Reminder
Agent
Client
Sales / Marketing
Course Inquiry
Agent
Client
Education / EdTech
Payment Reminder
Agent
Client
Financial Services
Healthcare Intake
Agent
Client
Healthcare
Insurance Intake
Agent
Client
Insurance
T&C Acceptance
Agent
Client
Legal Services
Legal Intake
Agent
Client
Legal Services
Candidate Feedback
Agent
Client
Recruitment / HR
Applicant Pre-screen
Agent
Client
Recruitment / HR
Action Reminder
Agent
Client
SaaS / Software & Apps
Subscription Renewal
Agent
Client
SaaS / Software & Apps
CX Feedback
Agent
Client
SaaS / Software & Apps
Post-Sales Feedback
Agent
Client
SaaS / Software & Apps
Trial Signup
Qualifier
Client
SaaS / Software & Apps
Why Choose CloudTalk?
Smarter conversations start with built-in intelligence.
CloudTalk’s native conversation intelligence is fully integrated with your calling, CRM, and automation workflows—so your team can act faster, coach better, and focus on what matters: the conversation.
- Embedded summaries, transcripts, and tags in every call log.
- CRM sync and Workflow Automation that turns insights into instant follow-up
- Voice-first QA and coaching tools built directly into the conversation analytics software dashboard
What Is Conversation Intelligence Software?
Turn every conversation into insight—with zero extra effort.
Conversation intelligence software uses AI to analyze calls, meetings, and support interactions in real time. It transcribes speech, detects sentiment, tracks keywords, and surfaces coaching insights your team can actually use.
- Get instant transcripts and sentiment scores for every call
- Identify patterns like objections, top-performer behaviors, and churn signals
- Make data-backed decisions that improve performance and customer experience
Why Your Business Needs Conversation Intelligence
Conversation intelligence transforms everyday conversations into a rich stream of insights—so you’re not guessing what customers want, how reps perform, or where deals go wrong.
- Track objections, competitor mentions, and customer feedback at scale
- Measure sentiment to improve satisfaction and reduce churn
- Spot trends early and coach teams with real conversation data
Who Should Use Conversation Intelligence Software?
Sales Teams
Understand what closes deals by analyzing real conversations with searchable transcripts and automatic topic tagging. Track objections, coach reps faster, and scale your best talk tracks—without spending hours reviewing calls.
Customer Support & Success Teams
Uncover churn risks, recurring issues, and satisfaction drivers with sentiment and keyword tracking. Prioritize faster resolution, proactive outreach, and standout service with data from every conversation.
Product & Marketing Teams
Turn voice-of-customer insights into smarter strategy. Use real call data to identify feature requests, messaging gaps, and campaign opportunities that are rooted in what buyers actually say.
FAQs
What is a conversational intelligence tool?
A conversational intelligence tool is software that uses AI to analyze voice calls and extract insights for sales and support.
How can I improve my conversational intelligence?
You can improve it by using tools with transcription, sentiment detection, and tagging—like CloudTalk’s conversation intelligence features.
What is conversational AI software?
Conversational AI software powers real-time dialogue through chatbots or voice agents, like CloudTalk’s AI Voice Agent for automated calling.
What is the difference between conversational AI and conversation intelligence?
Conversational AI handles live interactions, while conversation intelligence analyzes those interactions to improve performance and decision-making.
CloudTalk is built to simplify calling operations with reliable AI business calling
Schedule a demo today to see how CloudTalk can support your teams.
