Summary

Allycom, an IT outsourcing provider, needed a trustworthy telephony platform to support the increasingly complex and regulated needs of its clients. With CloudTalk, they found a long-term partner that not only delivered crystal-clear global calling, but also provided compliance-grade call recording, SMS support for 2FA, and in-depth analytics. The result: higher answer rates, seamless international reach, and tools that drive smarter decisions.

About Allycom

Based in Slovakia, Allycom is a full-service IT outsourcing company offering everything from server and network management to telecom services and multi-level technical support (L1–L3). They work with clients across various industries, with a strong focus on financial services — where reliability, data integrity, and regulatory compliance are mission-critical.

Problem

When Compliance Became Non-Negotiable

In 2017–2018, new regulations in the financial sector introduced strict requirements for recording and monitoring customer communications. Allycom’s clients, many of whom had been relying on outdated phone systems or unreliable VoIP providers, suddenly needed airtight solutions.

“Many of our clients had problems with call quality or recording reliability. But once call recording became a legal requirement, we had to find a provider that could guarantee 100% compliance.“
BK
Allycom

Evaluation

Why CloudTalk Was the Obvious Choice

That search led Allycom to CloudTalk.

“We needed a partner who could deliver everything — compliance, quality, global reach — and CloudTalk fit perfectly.“
BK
Allycom

Today, Allycom’s clients use CloudTalk to make calls in nearly 100 countries. The platform’s SMS feature also plays a key role, especially for clients who rely on two-factor authentication.

Solution

Everyday Impact: More Than Just Calls

CloudTalk is now deeply embedded in Allycom’s day-to-day service delivery. Beyond voice and SMS, it provides rich analytics to monitor and optimize performance. Allycom tracks:

  • Percentage of successfully connected calls
  • Pickup rate (calls answered)
  • SMS deliverability
  • Average call length and quality metrics
“These numbers directly impact sales for our clients,” the team explains. “If the call doesn’t go through, they’re not closing deals — and they’re paying agents for nothing.“
BK
Allycom

Results

What Changed After CloudTalk

  • 100% reliable call recording for regulated industries
  • Voice and SMS coverage in nearly 100 countries
  • Higher pickup rates, directly impacting sales outcomes
  • Reliable data insights on call volume, quality, and deliverability
“Over the nearly 8 years we’ve worked with CloudTalk, the improvement in both call quality and platform functionality has been incredible.“
BK
Allycom

Takeaway

The Future Is AI

Allycom is already looking ahead, and they like what they see.

“As a tech company, we see the future in AI and CloudTalk is already ahead of the curve. Whether it’s voice bots for cold calling or smart support features, that’s the next layer of value for our clients.“
BK
Allycom