Summary

Doorsan replaced a limited phone system with CloudTalk’s fully integrated solution, streamlining complex B2B sales. The team reduced admin time, eliminated call gaps, and improved collaboration across long, multi-touch sales cycles.

We spoke with Kacper Ziaja from Doorsan, a UK-based manufacturer of bespoke internal doors for luxury properties. With project values in the tens of thousands and sales cycles lasting up to two years, their team relies heavily on seamless client communication. When their old phone system couldn’t keep up, they turned to CloudTalk—and haven’t looked back since.

About Doorsan

Building premium products for premium properties

Doorsan is a boutique UK manufacturer specializing in high-end internal doors for luxury real estate. With only a handful of projects each month—each worth £20,000 to £30,000—their success hinges on flawless execution and equally premium customer service.

We pride ourselves on the quality of the products we produce—and that extends to every service we use. CloudTalk is one of those services,” said Kacper Ziaja, Sales Executive at Doorsan.
Kacper Ziaj
Sales Executive, Doorsan

Problem

A growing company bottlenecked by limited phone tools

Before CloudTalk, Doorsan used a basic cloud-based phone system, CircleLoop. While functional, it lacked key features: no CRM integration, no call summaries, and unreliable call tracking.

“It was okay at first, but calls would fail to show in history, and we had no way to properly log call outcomes,” Kacper explained. “Everything was manual. It slowed us down and made handoffs messy, especially when someone was on holiday or out of office.”

And in a business where a single missed detail can derail a five-figure deal, that just wasn’t good enough.

It was okay at first, but calls would fail to show in history, and we had no way to properly log call outcomes. Everything was manual. It slowed us down and made handoffs messy, especially when someone was on holiday or out of office.
Kacper Zia
Sales Executive, Doorsan

Evaluation

Prioritizing scalability, reliability, and CRM integration

When tasked with finding a better phone system, Kacper reviewed several cloud-based providers, weighing pricing, features, and long-term fit.

CloudTalk hit the sweet spot—it had the features we needed, without overpricing. Most importantly, it integrated with Pipedrive, which is the heart of our business.
Kacper Zia
Sales Executive, Doorsan

They also appreciated CloudTalk’s monthly billing flexibility, a must-have for a fast-growing team not ready to commit to long contracts. “It’s low risk. If it didn’t work out, we could walk away. But of course, we’ve stayed.”

Solution

A streamlined setup tailored for high-value B2B sales

Doorsan now uses CloudTalk for both inbound and outbound calls across a five-person team. Three use it daily, while others jump in when needed. CloudTalk’s Pipedrive integration was the game-changer.

Now we just type the call summary in CloudTalk, and it syncs automatically into Pipedrive. That’s been massive for team alignment.
Kacper Zia
Sales Executive, Doorsan

Additional features that made a difference:

  • Custom call tags tailored to niche sales stages
  • Blacklist to filter spam and protect valuable call time
  • International calling to support production partners in Portugal and leads across Europe

Results

Clearer handoffs, fewer missed calls, and zero downtime

Switching to CloudTalk brought immediate operational improvements—especially for a team managing long, complex sales cycles.

With CloudTalk, Doorsan saw:

  • 100% uptime over two years
  • Reduced admin work through automatic call logging
  • Improved visibility and continuity in sales follow-ups
  • Spam call filtering to protect customer access
It’s hard to put into numbers, but the impact on our organization is clear,” said Kacper. “When one rep is away, another can pick up without skipping a beat.
Kacper Zia
Sales Executive, Doorsan

Takeaway

Reliable tech that scales with the business

For Kacper, CloudTalk isn’t just a tool—it’s an enabler of Doorsan’s continued growth.

We’ve been using CloudTalk for over two years and not once has it gone down. That reliability is crucial when every call could mean a £30,000 project.
Kacper Zia
Sales Executive, Doorsan

As the company grows, the team is considering expanding into CloudTalk’s AI-powered transcription features—but for now, they’re staying focused on what works.

CloudTalk is the backbone of how we connect with clients. We’ve grown with it, and I can’t see us switching anytime soon.
Kacper Zia
Sales Executive, Doorsan