Summary

Restimo replaced manual call forwarding with CloudTalk’s automated system, unifying support across markets. The team onboarded 6 agents, gained 2–3x more visibility, and expanded into Romania and Ukraine.

Unifying Global Sales with Security, Speed, and Scalability

Revolut is on a mission to build the world’s first truly global financial super app. Since launching in 2015 with money transfers and currency exchanges, the company has grown into a fintech powerhouse serving millions of customers worldwide. With dozens of innovative products and a rapidly growing global footprint, Revolut needed a communication system that could match its speed, scale, and security standards.

CloudTalk became that partner — helping Revolut scale from 0 to 500+ SDRs, reduce manual sales ops by 40 hours a month, and unify communication across continents.

About Revolut

A Fintech Super App for the Global Economy

Revolut is a UK-founded financial technology company offering banking services to both individuals and businesses. The platform combines money transfers, foreign exchange, budgeting tools, crypto, and business banking into a single mobile-first experience. Revolut currently serves over 15 million customers across Europe, the Americas, and Asia-Pacific, all while continuing to expand its global presence.

Problem

Scaling Global Sales with the Right Systems in Place

As Revolut gained traction in new markets, the need for a reliable, scalable sales infrastructure became urgent. The company rapidly grew its SDR team from 0 to over 500 reps in just 18 months — a feat that required far more than hiring alone. Training, managing, and supporting that many agents across time zones and markets introduced new operational complexity.

Revolut’s previous VoIP provider lacked essential features like single sign-on, agent oversight, and a reliable way to handle multichannel outreach. As the company prepared for major moves — including expansion into the U.S. — the sales leadership team realized it was time to find a telephony partner built for scale.

Evaluation

Security, Integrations, and Agent Management at the Core

Revolut’s team had a clear set of non-negotiables: the new provider had to offer secure infrastructure, deep CRM integration, and easy scalability for adding or managing agents.

CloudTalk met and exceeded those expectations with:

  • Enterprise-grade security, aligned with ISO, PCI/DSS, and OWASP standards
  • Third-party penetration testing, with ongoing monitoring and patching
  • SSO with Google, for simple and secure access
  • Real-time support, always available to help internal teams
  • Deep HubSpot integration, preventing duplicate contacts and syncing data in real time
  • Flexible user management, allowing fast onboarding and performance tracking

Solution

CloudTalk as a Central Sales Enablement Platform

CloudTalk was deployed as the unified telephony platform across Revolut’s global SDR teams. From core call handling to CRM syncs and agent analytics, CloudTalk powers Revolut’s day-to-day sales activity.

Key features in daily use include:

  • Smart Dialer: Automatically scans sites and CRMs for numbers and adds them to the call queue
  • Real-Time Dashboard: Tracks KPIs across agents to improve performance
  • Call Monitoring & Whispering: Enables live coaching without disrupting calls
  • Call Tagging: Helps categorize call outcomes for follow-up and reporting
  • Internal Extensions: Streamlines call transfers and internal communication
  • 193+ International Numbers: Supports local presence and reduces global call costs
  • AWS-Based Call Recording: Ensures secure, compliant data storage
  • Voicemail Drop: Speeds up outbound workflows with pre-recorded messages
  • Callback Feature: Reduces abandonment by letting customers request a return call
  • Real-Time Customer Cards: Equips reps with full customer context before picking up the phone
  • Personalized Greetings & Music: Delivers polished, branded caller experiences

Results

Faster Sales Ops, Better Visibility, and Global Scalability

Since switching to CloudTalk, Revolut has seen improvements across efficiency, visibility, and scalability.

Key outcomes:

  • 40+ hours saved per month by automating manual sales ops tasks
  • 500+ SDRs onboarded with CloudTalk as their primary telephony tool
  • 193+ global numbers in use, supporting local presence in key markets
  • Full visibility into agent performance, with real-time analytics and reporting
  • Improved deal conversion rates, thanks to faster follow-up and cleaner CRM data
We managed to reduce sales operations by 40 hours per month and give our team the tools they need to scale globally — without sacrificing efficiency.
Jamie Devlin
Head of Operations for Business Sales at Revolut

Takeaway

A Global-Ready Phone System Built to Scale

Revolut’s sales leadership knew that global scale couldn’t be built on siloed tools or patchwork workflows. With CloudTalk, they implemented a solution that not only meets today’s needs but also supports long-term growth—from compliance and CRM integration to onboarding and coaching at scale.