Summary
As Yanolja Cloud Solution expanded across markets and time zones, the need for a centralized, flexible, and reliable communication system became urgent. With remote teams working across India, the U.S., and the Philippines—and supporting a global client base in hospitality—Yanolja turned to CloudTalk as its primary calling solution for both sales and support.
Today, CloudTalk powers everything from high-volume outbound outreach to inbound customer support and onboarding. For sales reps like Hamza Loya, AI-generated call summaries and CRM integrations with HubSpot help speed up follow-ups and keep pipelines organized. For support leaders, features like live monitoring, real-time call analytics, and call recordings allow for faster coaching and better issue resolution.
CloudTalk enables teams to collaborate across regions, track key metrics, and resolve customer issues without delays. Whether it’s logging every interaction in HubSpot, reducing missed calls by up to 30–40%, or supporting coaching through real-time monitoring, CloudTalk has become a mission-critical platform for scaling Yanolja’s customer-facing operations.
About Yanolja
Yanolja Cloud Solution is a global technology provider specializing in end-to-end software for hotels, motels, and vacation properties. Its solutions help hospitality businesses streamline daily operations — from bookings and housekeeping to customer engagement — and ultimately boost revenue and efficiency.
We spoke with Hamza Loya, Business Development Executive for the U.S. market, who manages outreach and demos for hotels and motels across North America. His work is supported by a growing international team of sales and support professionals spread across India, the Philippines, and the United States.
Together, Yanolja’s teams rely on CloudTalk to power both sales and support communication worldwide — unifying calls, automating reporting, and giving every team member full visibility into customer interactions. From onboarding specialists to regional support managers, CloudTalk has become the backbone of Yanolja’s client engagement and service operations.
CloudTalk isn’t just a tool—it’s become a core part of how we connect with prospects, manage conversations, and grow our presence in the U.S. market.
Problem
Missed Calls, Costly Roaming, and No Visibility Across Teams
As Yanolja Cloud Solution scaled its operations across multiple countries, its previous communication setup quickly became a bottleneck. Sales and support reps were using local U.S. numbers and managing calls through basic telecom services, which created costly inefficiencies and reliability issues—especially for globally distributed teams working from India, the Philippines, and the U.S..
For teams based outside the U.S., making or receiving calls required roaming recharges, which were expensive and unreliable. There was no centralized call logging or consistent data, and each call risked going untracked—making it hard to follow up, coach, or measure performance effectively.
We had to recharge to make or receive calls from India or the Philippines. It was expensive, and we couldn’t track anything easily.”
Beyond the operational chaos, the lack of structure also created a fragmented customer experience. With no voicemail, no routing rules, and no tracking, calls often fell through the cracks.
In addition, there were no analytics, no AI summaries, and no seamless CRM sync, which meant reps had to manually write notes, enter call data into HubSpot, and track everything across multiple tools. This made it difficult to stay organized and significantly slowed down outreach efforts.
Yanolja briefly trialed other providers like Aircall and 3CX, but struggled with call quality and lag. These tools failed to meet their growing needs for a reliable, global, CRM-integrated calling system.
Ultimately, Yanolja needed a solution that could:
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Unify calling across globally distributed teams
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Eliminate the cost and limitations of manual calling tools
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Automatically track and log calls in HubSpot
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Enable coaching, support, and performance visibility across roles
Evaluation
Searching for a Reliable, CRM‑Integrated Solution for Global Teams
When evaluating a new calling solution, Yanolja’s team had a clear set of needs: reliability across international markets, smooth CRM integration, AI-powered features to reduce manual work, and visibility into rep performance.
They trialed Aircall and 3CX, but those platforms didn’t meet expectations. According to Hamza Loya, both had issues limited calls and roaming charges.
CloudTalk stood out for its stable global performance and clean integration with HubSpot, making it possible to automatically log calls, notes, and summaries without switching between platforms. While the team didn’t initially activate all features, they gradually adopted more advanced functionality like AI call summaries and sentiment tracking as they scaled.
Importantly, CloudTalk offered more than just call stability—it provided analytics dashboards, call recordings, and performance visibility, which were crucial for both individual productivity and team oversight. It became clear that CloudTalk could support both sales and support departments—now over 20 people strong—with tools that aligned to their goals.
“Earlier, we had to recharge local numbers with roaming just to make calls from different countries. Now with CloudTalk, it doesn’t matter where you are—you can just make the call.”
Solution
A centralized platform for sales and support—tailored to a global team
With CloudTalk, Yanolja was able to consolidate its previously fragmented calling systems into a single, cloud-based platform that works across geographies. Sales and support reps in the U.S., India, and the Philippines now share one consistent system—with features designed to help them work smarter, respond faster, and focus more on conversations.
“Earlier, we had to recharge local numbers with roaming just to make calls from different countries. Now with CloudTalk, it doesn’t matter where you are—you can just make the call.”
For the sales team, CloudTalk’s integration with HubSpot proved essential. Every call—including AI-generated summaries and notes—is automatically synced with their CRM. This gives reps context at a glance and removes the need for manual data entry, especially useful when managing large volumes of outreach across time zones.
“Earlier, I had to manually write notes after every call. Now, AI notes give me the summary—it saves time and helps me focus on other work.”
They also use standard dialing (not Power Dialer yet), but plan to explore it as they grow. Inbound and outbound calls now flow through one platform with local numbers and call routing, making it easier to connect with U.S.-based hotel decision-makers from anywhere in the world.
For the support team, live monitoring and call coaching tools make it easy for managers to jump in when needed. Using CloudTalk, agents can raise their hand to request help, and a supervisor can silently join, listen, or even talk to the agent during the call without disrupting the customer experience.
“I don’t use live monitoring myself, but the support team does. It’s really helpful for them—if they need help, someone can just join the call in real time.”
Meanwhile, call analytics and dashboards help both sales and support leaders monitor performance, track daily activity, and review call outcomes—whether for coaching, reporting, or identifying areas for improvement.
With CloudTalk embedded into Yanolja’s sales and support workflows, the team is better equipped to handle the volume, complexity, and international scope of their customer base—without sacrificing visibility, efficiency, or connection quality.
Takeaway
A single platform powering smarter conversations across global teams
For Yanolja, CloudTalk is more than just a calling tool—it’s a foundational part of how both sales and support operate across markets, time zones, and roles.
From cutting missed calls and improving follow-up rates, to saving time through AI-generated notes and seamless HubSpot integration, CloudTalk has helped Yanolja’s teams communicate more clearly, sell more effectively, and support customers with confidence.
“CloudTalk gives us exactly what we need—clear analytics, smooth integrations, and visibility into every call.”
As Yanolja continues to scale, CloudTalk is helping the company stay agile and connected—while ensuring every team member has the context, tools, and support they need to deliver better customer conversations.
