Dialpad vs Nextiva: Which One Is Best For Your Business?

Dialpad vs Nextiva

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

Dialpad vs Nextiva

and How They Compare to CloudTalk

	Dialpad	Nextiva	CloudTalk
Annual price overview (per user/per month)	$15 - $25	$17.95 - $67.95	$25 - $50
Integrations	Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations.	Essential plan only connects with MS Outlook and Google Contacts. Advanced integrations come with higher plans.	40+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API	Does not mention this feature.	Yes	Yes
Extensions	Only supports extensions on its Enterprise package.	Included in all plans.	Up to 8-digit extensions with site codes from a Premium plan.
Click to Call	Yes	Yes	Yes, from a starter pack.
Call recording	Available in all plans.	Available in all plans.	Available in all plans.
Local numbers	1 local number free for each plan.	1 local number free for each plan.	1 local number free for each plan.
Smart dialer	Does not mention this feature.	Yes, also offers predictive and power dialers.	Yes, also offers predictive and power dialers.
Mobile application	Yes	Yes	Yes
Customer support options	Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support.	Offers 24/7 email, chat and phone support for each plan.	Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

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Dialpad vs Nextiva

Pricing: Which Service Fits Your Budget?

Dialpad

3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.

Nextiva

4 plans, ranging in price from $17.95 to $37.95 per user/month paid annually and $24.95 to $45.95 per user/month paid monthly.

Pricing winner:
Dialpad

Not only is Dialpad cheaper, but the free 14-day trial available for all plans is a huge plus. But let’s see which solution gives more value for your hard-earned bucks.

Features: Which Providers Powers Your System Better?

Dialpad

Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers.

Nextiva

Offers 20+ features and 35+ integrations. Nextiva comes with features like advanced IVR, SMS, or voice transcription. However, it lacks auto-dialers which is essential for efficient sales processes.

Features winner:
Dialpad

Both Nextiva and Dialpad come with similar features and integrations, but Dialpad offers a higher number of them.

Customer Satisfaction: Which Service Has the Happiest Customers?

Dialpad

Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness are also a plus.

Nextiva

Earned a 4.2 / 5 score on Capterra (186 reviews) and 4.4 out of 5 on G2 (749 reviews). Customers find Nextiva straightforward, and user-friendly with a short learning curve. But, the provider also received criticism on sound quality, and frequent bugs, such as dropped calls.

Customer Satisfaction winner: Dialpad

The reviews speak for themselves: Dialpad received a higher overall rating from more customers than Nextiva.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to Dialpad and Nextiva

Nextiva offers 20 features and Dialpad 25. We have you covered with 70 advanced tools to serve and support all business needs.

CloudTalk provides you with advanced automation and call management features, such as a Power and Smart Dialer, IVR, ACD or skill-based routing, so you can automate a large portion of your calling process, saving time and resources.

Nextiva isn’t an ideal choice for flexible working conditions, as the solution focuses mainly on a desktop application. We launched a fully remastered CloudTalk Go app that works as a call center inside of your pocket. It allows you to call with ease from anywhere.

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Pricing: Transparent Memberships for
Businesses of Any Size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

EXPLORE FEATURES

Still Not Convinced?
Our Results Speak for Themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner.

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