Google Voice vs Nextiva

Name: Google Voice vs Nextiva: Which One Is Best For Your Business? - CloudTalk
Brand: CloudTalk

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Property	Cloudtalk	Google Voice	Nextiva
Annual price overview (per user/per month)	$25 – $50	$10 – $30	$17.95 – $67.95
Integrations	100+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.	Integrates with all Google Workspace products but doesn’t currently integrate with external providers e.g. CMS systems.	Essential plan only has MS Outlook and Google Contacts integrations. Advanced integrations come with higher plans.
Open API		Does not mention this feature.
Extensions	Up to 8-digit extensions with site codes from a Premium plan.	Does not offer extensions.	Included in all plans.
Click to Call	Yes, from a starter pack.	Supported by the Google Search technology.	Available in all plans.
Call recording	Available in all plans.	Available in all plans.	Available in all plans.
Local numbers	1 local number free for each plan.	Available as an add-on.	Available as an add-on.
Smart dialer	Yes, also offers predictive and power dialers.	Does not mention this feature.	Yes, also offers predictive and power dialers.
Mobile application
Customer support options	Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.	Google Voice Help support services with FAQ pages. You can also get help from Google Voice Community	Offers 24/7 email, chat, and phone support for each plan.

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	Google Voice	Nextiva	Result
Pricing: Which Service Fits Your Budget?	3 plans, ranging in price from $10 to $30 per user/month paid monthly. There is no annual plan available.	4 plans, ranging in price from $17.95 to $37.95 per user/month paid annually and $24.95 to $45.95 per user/month paid monthly.	Pricing winner Google Voice Google Voice is significantly cheaper than Nextiva. But does that mean you get the same value for your dollar? Let’s find out.
Features: Which Phone System Powers Your Team Better?	Offers less than 20 features. The software is designed with the individual or small team in mind and the focus is on enabling reliable phone calls. The solution only integrates with other Google Workspace products.	Offers 20+ features and 35+ integrations. Nextiva comes with features like advanced IVR, SMS, or voice transcription. However, it lacks auto-dialers which is essential for efficient sales processes.	Features winner Nextiva Nextiva offers a much wider range of features and integrations than Google Voice.
Customer Satisfaction: Which Service Has the Happiest Customers?	Scored 4.5 / 5 on Capterra (230 reviews) and 4.2 / 5 on G2(98 reviews). Users love the call quality, and the fact that they can easily obtain new phone numbers from any country. But, many users don’t always get alerts of incoming calls, or the call is not labeled. Many users were dissatisfied with the lack of customer support.	Earned a 4.2 / 5 score on Capterra(186 reviews) and 4.4 out of 5 on G2(749 reviews). Customers find Nextiva straightforward, and user-friendly with a short learning curve. But, the provider also received severe criticism on their customer service, sound quality, and frequent bugs, such as dropped calls.	Customer Satisfaction winner Nextiva While the average ratings are similar, Nextiva got reviews from significantly more customers than Google Voice. On top of that, Nextiva clients tend to be more satisfied with the software’s flexibility and compatibility with other tools.

How CloudTalk Compares to Google Voice and Nextiva

Nextiva offers 20 features and Google Voice even less. We have you covered with 100 advanced tools to serve and support all business needs.

CloudTalk provides you with advanced automation and call management features, such as a Power and Smart Dialer, IVR, ACD or skill-based routing, so you can automate a large portion of your calling process, saving time and resources.

Nextiva isn’t an ideal choice for flexible working conditions, as the solution focuses mainly on a desktop application. We launched a fully remastered CloudTalk Go app that works as a call center inside of your pocket. It allows you to call with ease from anywhere.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trialThere are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer SupportOur dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centersInstead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale LeyvaHead of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico LopesHead of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel PribisCEO of Boataround

G2 ranked us among the Top 50
Customer Service Products for 2026.

So, who is the overall winner
of the best VoIP alternative?

We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today

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