JustCall vs Dialpad
Deciding between JustCall and Dialpad? To make choosing your next VoIP provider easier, we compared both platforms on pricing, automation, AI features, and call quality. And yes, we added CloudTalk to the mix—so you can see which one truly helps your team scale faster, work smarter, and deliver more productive conversations.
JustCall vs Dialpad
CloudTalk vs JustCall: Go with the Winner—50% Off Your First Month.
JustCall HubSpot Integration vs CloudTalk Comparison
JustCall vs Dialpad Pricing: Which Gives You More for Less?
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Dialpad
Dialpad pricing begins at $15 per user/month for the Standard plan, or $25 for Pro, which includes 24/7 support, CRM integrations, and AI call summaries. The platform bundles more features into its base tiers, reducing reliance on paid add-ons.
JustCall
JustCall pricing starts at $29 per user/month (Team plan, billed annually, two-user minimum). It includes basic automations and CRM integrations, but advanced analytics, predictive dialers, and AI tools require a higher-tier plan ($49–$89). While flexible, costs rise quickly as you scale or add AI minutes.
JustCall vs Dialpad Voice AI: Who Handles Routine Calls Smarter?
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Dialpad
Dialpad includes AI-powered call summaries, live sentiment analysis, and coaching insights in its base plans. It transcribes calls, identifies keywords, and flags key action items—no add-on needed.
JustCall
JustCall offers an inbound-only AI Voice Agent that answers calls, qualifies leads, and handles FAQs. It’s available as an add-on at $0.99/minute, supporting basic automation for inbound workflows but not outbound calling or real-time coaching.
JustCall vs Dialpad Customer Experience: Who Wins User Trust?
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Dialpad
Dialpad scores 4.4/5 on G2 (2,000+ reviews) and earns praise for its intuitive UI, smooth onboarding, and responsive support. Its unified workspace makes it simple for teams to manage calls, meetings, and messages in one place.
JustCall
JustCall holds 4.4/5 on G2 (2,200+ reviews). Users appreciate its call routing and CRM sync but mention occasional connectivity drops and a steeper learning curve when setting up AI or integrations.
For Built-in AI, Better Value, and Global-Ready Communication…Choose CloudTalk!
CloudTalk’s AI-powered call center software ranks among the top cloud telephony solutions on G2 and HubSpot. While JustCall and Dialpad both deliver smart communication tools, CloudTalk goes further with full-scale AI Voice Agents, global numbers, and deep CRM integrations that boost sales and support efficiency.
How CloudTalk Compares to JustCall and Dialpad
JustCall’s pricing adds automation flexibility, while Dialpad focuses on simplicity with built-in AI and messaging.
CloudTalk brings both—and more: straightforward pricing and full call center features like automatic Call Recording, AI Voice Agents, and advanced outbound dialers by default. You can easily port your number from JustCall or Dialpad to CloudTalk in just a few clicks.
When it comes to call quality, both JustCall and Dialpad perform well locally—but CloudTalk delivers crystal-clear quality with 99.999% uptime worldwide, plus International Numbers in 160+ countries so your team can scale globally without limits.
With nearly thousand 5-star reviews on G2, and 4,000+ happy clients worldwide, CloudTalk is the best virtual call center for fast-scaling SMBs—combining call automation, AI, and analytics into one global-ready platform.
Features for Better Team Performance
CloudTalk makes your teams faster and smarter. The Power and Parallel Dialer reduce manual workload, helping you move through call lists faster and dial 10× more leads than traditional tools.
Our AI Voice Agent handles inbound and outbound automation, while analytics give reps time to focus on calls that convert.
Need smarter insights? Use Sentiment Analysis, AI Smart Notes, and Call Tags to surface key context from every conversation. Tools like Skill-Based Routing and IVR ensure your customers always reach the right agent at the right time.
And that’s just the start. CloudTalk equips you with 100+ powerful features, designed to help your business scale efficiently and affordably.
Seamless Integration with Your Favorite Tools
Forget the double-entry. CloudTalk natively supports 35+ major CRMs, speeding up how your teams work. Key integrations like HubSpot, Salesforce, and Pipedrive sync data automatically and keep it tidy and in one place.
Helpdesk suites like Zendesk and Intercom connect just as easily, so your support teams can serve clients without switching tools. Everything updates in real-time,your teams don’t waste time, make fewer mistakes, and win more deals with less effort.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 min.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
G2 Reviews proof
The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.
Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.
CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.
G2 ranked us among the Top 50
Customer Service Products for 2024.
FAQs
What is JustCall?
JustCall is a cloud-based phone system built for sales and support teams. It provides outbound dialers, inbound AI Voice Agents, and CRM integrations, helping SMBs automate communication and manage customer calls efficiently.
What are the disadvantages of JustCall?
JustCall’s AI Voice Agent only supports inbound automation, while outbound calling, advanced analytics, and predictive dialers are limited to higher-tier plans. It can also become more expensive as usage or team size increases.
What is Dialpad?
Dialpad is a unified communications platform offering voice, video, SMS, and AI-powered insights. It’s designed for small and midsize businesses seeking a modern, all-in-one workspace that combines calling, messaging, and meetings.
What are the disadvantages of Dialpad?
While Dialpad includes built-in AI tools, it offers fewer call center–specific automations and lacks advanced outbound dialer modes. It’s better suited for internal communications and collaboration than high-volume sales teams.
How much does Dialpad cost per month?
Dialpad pricing starts at $15/user/month for the Standard plan and $25/user/month for the Pro plan. The Enterprise plan requires a custom quote.
How much does JustCall cost per month?
JustCall pricing starts at $29/user/month for the Team plan (billed annually, two-user minimum). The Pro plan costs $49/user/month, and AI Voice Agent usage is billed at $0.99/minute.
What are the similarities between CloudTalk and JustCall?
Both CloudTalk and JustCall are cloud-based business phone systems offering inbound/outbound calling, CRM integrations, and automation. They help teams improve efficiency and customer experience through AI-powered workflows.
However, CloudTalk goes further with global call routing, advanced AI analytics, and multiple outbound dialer modes, making it ideal for scaling teams.
What are the main differences between CloudTalk and Dialpad?
CloudTalk focuses on AI-driven calling and automation, while Dialpad prioritizes team collaboration. CloudTalk’s full-featured call center suite supports AI Voice Agents, predictive dialing, and international numbers—tools that go beyond Dialpad’s UCaaS functionality.
What are the key benefits of using CloudTalk?
CloudTalk enhances inbound and outbound performance with AI Voice Agents, Real-Time Analytics, and CRM synchronization—empowering teams to automate calls, track KPIs, and personalize customer conversations at scale.
What are CloudTalk’s key features?
CloudTalk’s standout features include the Call Flow Designer, Power Dialer, Multi-Level IVR, AI Voice Agents, and in-depth Analytics. These capabilities make it one of the most comprehensive call center platforms for SMBs and growing teams.
Is CloudTalk safe to use?
Yes. CloudTalk complies with international security standards, encrypts all calls and data, and ensures full GDPR and privacy compliance for safe global business communication.
So, who is the overall winner of the best VoIP alternative—JustCall, Dialpad, or CloudTalk?
For growing teams that want the best mix of AI, automation, and global scalability, CloudTalk is the clear winner.
