Microsoft Teams Phone vs RingCentral

Name: Microsoft Teams Phone vs RingCentral: Which One Is Best For Your Business? - CloudTalk
Brand: CloudTalk

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Property	Cloudtalk	Microsoft Teams Phone	RingCentral
Annual Price Overview	$25 – $50	$8 – $57 Renews automatically.	$19.99 – $49.99
Monthly Price Overview	$30 – $60	$8 – $57 Has to be added onto an existing Microsoft Teams Phone subscription.	$29.99 – $59.99
Free Trial	Yes – 14 days. Doesn’t require a credit card.	Yes – 30 days. Requires a credit card.Automatically charges a monthly subscription after trial ends.	Yes – 30 days. Requires a credit card.Trial limited to five users and two desktop phones. Includes 50 minutes of domestic calls per user.
Integrations	100+ CRMs, Helpdesk, E-commerce, Sales Automation, Business Intelligence, etc. CRMs include industry leaders like HubSpot, Zapier, or Intercom.	CRMs include Dynamics 365, Salesforce, Hubspot, Zoho, Pipedrive, etc.	Essential plan offers no integrations. Standard includes basic integrations, such as MS 365, Google Workspace, or Slack. Advanced CRM integrations like Salesforce or Zendesk available with a Premium plan.
Mobile application	Yes, compatible with both Android and iOS. Available in a Starter plan.	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS.
Minimum amount of users	One user within all plans. CloudTalk has no maximum number of users	One user within all plans.	One user within all plans.
Extensions	Up to 8-digit extensions with site codes from a Premium plan.	Included in all plans.	Included in all plans.
Click to Call	Yes, from a starter pack.
Call recording	Available in all plans.	Available in all plans.	On-demand in Essential and Standard. Included only in Premium and Ultimate plans.
Call tagging		Does not mention this feature.	Does not mention this feature.
Local numbers	1 local number free for with plan.		Available as an add-on.
Toll-free numbers	Available in all plans.
Smart dialer	Yes, also offers predictive and power dialers.
Automated Call Distribution (ACD)
Open API
Customer support options	Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and the option of a dedicated account manager.	Offers 24/7 support, community forums, online resources, and FAQs.	Offers live chat, community forums, online support cases, and FAQs.

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	Microsoft Teams Phone	RingCentral	Result
Pricing: Which Service Fits Your Budget?	Offers 3 plans, starting at just $8.00 and going up to $57.00 per user per month. Users can choose between monthly and annual payments with no change in price.	Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly.	Pricing winner Microsoft Teams Phone Microsoft Teams Phone is the more affordable solution for startups and small businesses.
Features: Which Phone System Powers Your Team Better?	Microsoft Teams Phone and Business Voice 365‘s (VoIP) biggest draw is the fact that they are automatically integrated with the main workspace app – Microsoft Teams. This gives users access to all the VoIP capabilities on top of Microsoft Teams’	RingCentral’s flagships include toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls.	Features winner Microsoft Teams Phone The combination of workspace app and VoIP gives Microsoft Teams Phone the edge in this round.
Customer Satisfaction: Which Service Has the Happiest Customers?	Does not have a dedicated page on Capterra or G2, so we had to compare Microsoft Teams’ reviews instead. It scored 4.4 / 5 on Capterra (7,916 reviews) and reached a 4.3 / 5 rating on G2 (12,200 reviews).	RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality, and number porting. On the contrary, RingCentral occasionally does not alert customers to missed calls or voicemails.	Customer Satisfaction winner Microsoft Teams Phone Although the ratings should be taken with a grain of salt, as they are not specific to the VoIP features, the overwhelming number of glowing reviews allows Microsoft Teams Phone to take this round.

How CloudTalk compares to Microsoft Teams Phone and RingCentral

While RingCentral offers only 48 features, CloudTalk have you covered with 100 tools that adapt to all business needs.

CloudTalk is a winner in terms of user experience. Our software was created with you in mind, meaning you can always find and achieve what you’re looking for in a matter of a few seconds.

CloudTalk offers advanced analytics like no other. With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while RingCentral is extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trialThere are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer SupportOur dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centersInstead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale LeyvaHead of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico LopesHead of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel PribisCEO of Boataround

G2 ranked us among the Top 50
Customer Service Products for 2026.

So, who is the overall winner
of the best VoIP alternative?

We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today

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