Call center for healthcare

Ready to build better relations with patients and customers? CloudTalk arms your team with the tools they need to solve inquiries faster and in a more personalized manner at a lower cost. Transform the way you engage with patients and customers in your medical clinic, medical app, or life science institution.  

Call center software for healthcare
2,500+ innovative companies run on CloudTalk call center software
CloudTalk Call Center software

Ditch the Complexity

Your business moves fast, so you need tools that keep up. Cloudtalk is designed for a simple and seamless experience — from initial deployment to day-to-day operations and beyond.

  • Implement your entire contact center in a matter of days
  • Easily administer Talkdesk without the help of IT
  • Ramp agents with little or no training on a simple, modern interface
  • See exactly what’s happening in your contact center with flexible analytics
  • Unify voice and digital channels in one simple tool Instantly take advantage of new features and functionality

Increase
calls per agent by

87%

Call quality

10/10

Increase
first call close by

17%

Decrease
holding time by

22%

Increase
answer-seizure ratio by

58%

More personalized customer experience

CloudTalk helps you provide an excellent customer experience by putting all customer data in one place. Your representatives can provide more personalized services because they can see any caller’s complete history of interactions clearly displayed, even before picking up the phone.

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high-quality calls

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Connect your call center with 1500+ tools

Integrate CloudTalk with your existing CRM or helpdesk systems like Zendesk, Salesforce, Helpscout, and many more with our native integrations in just 3 clicks. Make sure your agents stay effective thanks to instant access to the right data. Didn’t find your tool in our integration list? Connect CloudTalk with your systems via Zapier, Workflow Automation, or API.

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Security and compliance are our top priorities

We understand that making sure the patient and member data are always safe and secure is the priority of every institution or company working in the health segment. That is why we follow recommendations established by security standards ISO 27001/27002, PCI/DSS, and the OWASP security project. Furthermore, CloudTalk is GDPR compliant, which means that all of our customers’ data is partitioned to ensure that it cannot be accessed by other clients or unauthorized persons.

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Best call center software

Based on 400+ reviews on 6 independent software marketplaces & platforms


We help you win
patient and customer trust

Route your caller in a smart way

CloudTalk enables your team to easily create call flows for incoming calls. Our intuitive editor lets them add or remove various steps in the call flow — for instance, IVR, welcome message, voicemail, skills-based routing, or external call forwarding.

Make informed decisions with smart data

Get a complex overview with call statistics, and provide your managers with relevant data about your contact center’s top performers, the busiest lines, the most productive times, and the most crucial departments.

Coach your team

To ensure that new teammates are communicating with customers in the right way, send your newbies recordings of their more senior colleagues. Or, when necessary, allow managers to jump onto calls in real-time and, if needed, to “whisper” helpful tips or answers to the rep.

Virtual call center accessible from anywhere

You can run a call center from anywhere in the world with a fraction of the cost of a regular on-premise call center software. There is no complicated installation, hardware, or local storage space required. Furthermore, your agents can choose from desktop or mobile apps.

High-quality calls & stable connection

To ensure you connect with your stakeholders all around the world smoothly without calling issues, we have established a strong network of telco partners across the globe. Enjoy high-quality calls with guaranteed latency and minimal jitter.

Make the patient hand-off faster

No need to manually route every caller to the right department. CloudTalk can do this automatically and saves you 2-3 minutes per incoming call. When the caller lands in the wrong hand, he/she can be easily transferred to a more suitable representative.

Over 2,500 call centers and phone systems
are powered by CloudTalk

Related content

Ministry of Health Case study Customer story Ministry of Health In 2020, the Covid-19 outbreak brought many challenges to the public sector. Uncover how CloudTalk helps to handle the Slovakia’s Ministry of Health 15,000+ calls a day. Read more Best IVR solutions Ebook E-book Best IVR Solutions IVR system becomes a virtual digital receptionist by handling simple questions without taking up the agent’s time. Our quick comparison of the most popular tools should give you an idea of which one might be the best fit for your company. Read more Interview with Shep Hyken Blog Interview with Shep Hyken Shep works with companies who want to build loyal relationships with their customers and employees. We invited Shep Hyken for a virtual cup of coffee to talk about changes in customer service. Read more

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