Refund policy

As stated in section 7.8 Refunds in CloudTalk Terms & Conditions, the Service is billed in advance on a monthly or annual basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade, or months unused for whatever reason including but not limited to:

• Failing to cancel the Service in a timely manner (i.e. before the end of the month) in customers who do not want to prolong their subscription.
• Not using some of the months in customers on the annual plan.
• Failing to remove unused or extra seats.
• Not using the service while phone number porting is underway (only the porting fee can be waived).
• Failing to provide legally required documents for particular local phone numbers
• Not using (up) credit
• Upgrading before the free trial period ends
• Closing account before the annual subscription ends.

In order to treat everyone equally, no exceptions will be made.