CloudTalk Academy
Join our virtual academy and learn something new with CloudTalk.
Latest Videos
How To Start a Virtual Call Center?
Learn the most important steps you need to take to set up a virtual call center. We’ll also take you through the process from the planning stage to the implementation.
How Much Does Call Center Software Cost?
Learn something about various pricing models that call center software companies offer. We’ll walk you through on what things you should pay extra close attention to when considering to purchase call center software.
Academy Channel
What is SIP ALG? and why should you disable it
Learn what SIP ALG is for, why you shouldn’t use it, and how to disable this feature on your router.
Wi-Fi calling for beginners + 3 benefits
Learn about Wi-Fi calling what it is, how it works, and why you should care, including 3 benefits.
Communication plan: how to create an effective communication
Learn about what a Communication Plan is, why it is important, and how to create one.
Giving Positive & Negative Feedback at Work
Learn why giving all types of feedback is crucial in your workplace, and how you can give and receive effective feedback to promote growth in your team.
Choosing The Best VoIP Provider in 2022
Learn what the most important factors are when considering a VoIP phone service. Should you choose a cheap voice service for your business, or choose the best-rated VoIP app?
How To Handle Irate Callers as An Agent
Learn how to deal with angry customers as a call center agent, including 7 tips on how to deal with them and a step-by-step guide for different scenarios.
Call Centre Workflow Automation
Learn what workflow automation is, its benefits, and how you can easily set it up for yourself.
Customer Perceived Value
Learn about Customer Perceived Value: what determines it, and how you can leverage it to your business’ benefit.
VoIP Security Best Practices
Learn about the most common security risks and vulnerabilities, plus the best security protocols so you can detect cyber attacks early and prevent them.
What Is a Toll-Free Number
& How to Get One
Learn about toll-free numbers, and whether you should choose a TFN or a local phone number for your business.
What Is a Softphone & How It Works
Learn about what softphones are, how they work, and why you should consider adding them to your business.
The Basics of IP Telephony & How It Works
Learn what IP telephony is, how it works, and why you should consider adding them to your business.
What Packet Loss Is & How To Run a Test
Network issues can lead to slow load times, latency, and more. Learn how to test your network for packet loss and improve your connection quality.
The Ultimate Comparison: UCaaS vs. CCaaS
Learn the difference between CCaaS and UCaaS, and decide which service your business needs right now to improve KPIs.
A Guide to Effective Communication Strategies in the Workplace
Learn how to improve your workplace interactions with the latest and greatest communication strategies.
How to Get a Free Business Phone Number in 2022
Learn how you can benefit from a business phone number, the many types, and how you can easily and quickly get a free one.
What Is a Sales Dialer & How to Use It in 2022
Learn what sales dialers are and how they can improve your sales campaign process, increase conversion rates, and prevent call center burnout.
What Is a VoIP Number & You Should Use One
Learn what VoIP numbers are, how they compare to traditional landlines, the benefits, and how you can set up a VoIP number for yourself.
VoIP Explained for Beginners
In this video, we look at what VoIP is, how it works, some of its most popular features, the benefits, and some of the drawbacks.
What Is SIP Trunking
Learn the basics of SIP trunking, what it is used for, how it works, and how it can save your money and improve overall performance.
What Is Call Forwarding & How to Set It Up
Learn what call forwarding is, how it works, the benefits it can offer your business, and how to set it up.
How Automatic Call Distribution Works
Learn what Automatic Call Distribution (ACD) is, what it does, and how you can easily set it up within your call center software.
Everything You Need to Know about Auto Dialers
Learn how to set up an Auto Dialer, a call-center software feature that boosts productivity, improves efficiency, and saves money.
Should You Use Google Voice for Your Business in 2022?
In this video, we discuss and review Google Voice for Business and how it compares to other solutions, such as Cloudtalk.
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