Zoom vs RingCentral
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Zoom vs RingCentral and How They Compare to CloudTalk
| Property | Cloudtalk | Zoom | RingCentral |
|---|---|---|---|
| Annual price overview (per user/per month) |
$25 – $50 | $149.90 – $240 | $19.99 – $49.99 |
| Free trial | Yes – 14 days. Doesn’t require a credit card. | On the Zoom website, you can request a demo. | Yes – 30 days. Trial is limited to a maximum of five users and two desktop phones. |
| Integrations | 40+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom. | Integrates with many CRM, Analytics, Customer Service and other tools. | Basic integrations from Standard plan. Advanced integrations from a Premium plan. |
| Mobile application | Yes, compatible with both Android and iOS. Available in a Starter plan. | Zoom offers several mobile applications for both iOS and Android. | Yes, compatible with both Android and iOS. |
| Conference calling | You can schedule conference calls easily and invite external contacts. There is no set limit for CloudTalk conference calls. | Offers unlimited one-on-one and group meetings in all plans + Group Live Chat. | Offers both audio and video conference calling options. |
| Click to Call | Dial any phone number on the web with a single click. Available from a starter pack. | Does not offer this feature. | Does not mention this feature. |
| Call notes and tags | CloudTalk allows you to assign a custom tag to each call. | Does not mention this feature. | Does not mention this feature. |
| Advanced dialers | We offer Smart dialer, Power dialer and Predictive dialer. | Does not mention any advanced dialing possibilities. | Does not mention any advanced dialing possibilities. |
| Voicemail | Create individualized or group voicemail messages. You can play it directly from the internet browser. | Voicemail handling for queues and groups can’t have their own shared voicemail box. | Offers Voicemail-to-text, Visual voicemail, and voicemail-to-email features. |
| Security | CloudTalk is ISO 27001:2013 certified. Our system undergoes regular third-party independent audits. | Zoom has SAML and full account control, AES 256-bit encryption to protect data and password protection for meetings. | RingCentral offers an extensive AICPA SOC 2 and SOC 3 compliance. It is also HIPAA ready. |
Discuss the detailed comparison and choose your winner.
Zoom vs RingCentral
| Zoom | RingCentral | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? |
4 plans – ranging from $14,99 to $19,99 per user/month paid monthly and $149,90 to $240 paid annually. The Basic plan comes for free, no matter if billed monthly or annually. | Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly. That makes for an annual subscription discount of $10 per month. | Pricing winner RingCentral Pricewise, RingCentral monthly subscription may be more expensive than Zoom’s. But RingCentral’s annual plan has much more reasonable price. |
| Features: Which Phone System Powers Your Team Better? |
Zoom offers many features that make everyday work easier, such as call logs, single sign-on, call forwarding, advanced analytics and integration with popular platforms. | RingCentral offers more call management features than Zoom. It has unlimited audio conferencing and HD video meetings with a maximum of 200 participants, depending on the plan you choose. | Features winner RingCentral Although the TrustRadius review site shows that Zoom features are ranking slightly higher, if you need a robust calling system, we recommend going for RingCentral. |
| Customer Satisfaction: Which Service Has the Happiest Customers? |
Zoom achieved a 4.6 / 5 rating on Capterra (12,058 reviews). A G2 website awarded Zoom with the rating of 4.5 / 5 (40,486 reviews). | RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). | Customer Satisfaction winner Zoom Based on overall reviews and ratings, people seem to evaluate Zoom higher than RingCentral. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Zoom and RingCentral
Unlike Zoom, CloudTalk was built solely as a complex all-in-one VoIP business telephony solution. That means we don’t focus on anything else than our system, leading it to its perfection.
Multiple Zoom users pointed out that their Salesforce integration isn’t very user-friendly. Voicemail and call logs may not show up in a native lightning case feed, but as a task. CloudTalk’s 40+ integrations work seamlessly with our system. Including Salesforce.
Pricing: Transparent memberships for businesses of any size
CloudTalk’splans range between $25 and $50 user/month paid annually, which makes us stand in between Zoom and RingCentral. Yet, we offer high-end services that clearly demonstrate our value for the price.
Features
Out of CloudTalk’s 70+ features, Zoom and RingCentral users will certainly appreciate advanced routing options. Our Automatic Call Distribution (ACD) for inbound calls make sure that callers are always directed to the most qualified agent or agent group, based on available data.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
