Dialpad vs Google Voice
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Dialpad vs Google Voice and How They Compare to CloudTalk
| Property | Cloudtalk | Dialpad | Google Voice |
|---|---|---|---|
| Annual price overview (per user/per month) |
$25 – $50 | $15 – $25 | $10 – $30 |
| Integrations | 100+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations. |
Integrates with all Google Workspace products but doesn’t currently integrate with external providers e.g. CMS systems. |
| Open API | Does not mention this feature. | Does not mention this feature. | |
| Extensions | Up to 8-digit extensions with site codes from a Premium plan. | Only supports extensions on its Enterprise package. | Does not offer extensions. |
| Click to Call | Yes, from a starter pack. | Supported by the Google Search technology. | |
| Call recording | Available in all plans. | Available in all plans. | Available in all plans. |
| Local numbers | 1 local number free for each plan. | 1 local number free for each plan. | Available as an add-on. |
| Smart dialer | Yes, also offers predictive and power dialers. | Does not mention this feature. | Does not mention this feature. |
| Mobile application | |||
| Customer support options | Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager. |
Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support. |
Google Voice Help support services with FAQ pages. You can also get help from the Google Voice Community |
Discuss the detailed comparison and choose your winner.
Dialpad vs Google Voice
| Dialpad | Google Voice | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? |
3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly. | 3 plans, ranging in price from $10 to $30 per user/month paid monthly. There is no annual plan available. | Pricing winner Google Voice From a purely monetary view, Google Voice is the clear winner. The recurring membership costs and the per-minute call rates are lower than in the case of the Dialpad software. |
| Features: Which Phone System Powers Your Team Better? |
Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers. | Offers less than 20 features. The software is designed with the individual or small team in mind and the focus is on enabling reliable phone calls. The solution only integrates with other Google Workspace products. | Features winner Dialpad When it comes to features, the clear winner is Dialpad. Individuals looking for a telephony solution might not need a wide range of tools. Yet for businesses, Dialpad is a significantly better fit. |
| Customer Satisfaction: Which Service Has the Happiest Customers? |
Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness are also a plus. |
Scored 4.5 / 5 on Capterra (230 reviews) and 4.2 / 5 on G2 (98 reviews). Users love the call quality and the fact that they can easily obtain new phone numbers from any country. But, many users don’t always get alerts of incoming calls, or the call is not labeled. Many users were dissatisfied with the lack of customer support. |
Customer Satisfaction winner Dialpad According to customer reviews, most users prefer Dialpad when it comes to ease of use and call quality. Businesses that need to make and receive a large number of calls also need regular access to easily accessible customer support, which Google Voice doesn’t provide. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Dialpad and Google Voice
While Dialpad offers 25 features and Google Voice less than 20, we have you covered with 100 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced calling features compared to the basic Google Voice calling. With tools like ACD, IVR, call recording, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
Compared to Dialpad, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent memberships for businesses of any size
CloudTalk may be on the pricier side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
