Blog

23. September 2020

Women in SaaS: Diana from Bloomreach

It is our pleasure to shine a light on a woman who has paved her own way by fearlessly moving from country to country, no matter the unknowns. She is precisely the empowering force that our Women in SaaS bi-weekly interviews hope to highlight.

17. September 2020

Training for call center agents - Useful guide

Meeting customers’ expectations in today’s competitive business environment can be challenging. One of the crucial aspects of customer experience is customer support.

14. September 2020

3 Best Talkdesk Alternatives To Consider

If you want to launch a new call center or you’ve been using Talkdesk to maintain one, you might be looking for some alternatives. With so many cloud-based phone systems available on the market, though, looking for the best alternative to Talkdesk might not be the easiest task. Here are the top Talkdesk alternatives to make this choice easier.

10. September 2020

A to Z of call center terminology

Language is such a vivid construct, which it’s evolving almost every day. New words enter into our daily conversations imperceptibly and enable us to describe our reality more precisely.

7. September 2020

Women in SaaS: Zuzana from Minit

As part of our Women in SaaS bi-weekly interviews, we are thrilled to introduce you to yet another inspirational leader in the tech industry. Her story is one of seizing unexpected but well-deserved opportunities—and despite an already compelling bio, it’s only the beginning.

3. September 2020

How to use sales dialers to your advantage?

It shouldn’t come as a surprise that the more calls your sales team makes, the higher the chances of closing deals. Even though dialling numbers doesn’t seem like a time-consuming task, it takes some effort from every salesperson to actually dial multiple numbers manually each day. Here’s when sales dialers come in useful.

27. August 2020

How to start a virtual call center?

Given their popularity, starting a virtual call center can’t be that difficult. Or can it? Here’s how to start your virtual call center from scratch.

25. August 2020

Women in SaaS: Tereza from Productboard

A couple of weeks ago, we introduced Women in SaaS, our new bi-weekly interviews aimed at passionate young women considering a future in the tech industry. We need more women in the field. And we need to hear more about the women that have already made their mark.