Average Handle Time is a quite tricky metric to measure, as reducing it does not necessarily mean that you have improved it. Want to know how you can improve your AHT without sacrificing the quality of your support? Read on to find out.
Read moreSome people want a flexible work schedule. Others need it. Such is the case with the fierce woman that commences our Women in SaaS interviews of 2021. Sticking to a path of short term goals that leave room for seizing opportunities, she is now in charge of her precious time. And she owns it.
There are hundreds of call center KPI’s to choose from. Which ones should you measure? Here's our list of 10 most important call center metrics you should be tracking.
Troublesome situations are typical for working in customer service. To avoid burnout, imply these stress management techniques for call center employees.
Want to ensure your customer support runs like a well-oiled machine? Monitoring customer support in your company is one way to help do so. Read on to find out how.
Developing talent in your team is not a piece of cake. But when you find it, you will definitely admit that it was worth the hard work. If you want to learn how to find such talent, here you can find some clues.
Overwhelmed and frightened by having to make cold calls? You’re not alone. To take some stress off your shoulders, we’ve collected 9 simple tips to make cold calling a little bit easier.
In an industry she describes as having huge room for career growth and exploration, this woman thrives on the constant change that comes with the tech world. A part of that change was her own move from business to leading global partnerships in early 2020… something she would never have guessed a decade ago.
Do you want to offer world-class customer support to your customers but your call center isn’t quite up to the task? A CCaaS platform might be just what you need. Read on to find out more!
During busy periods of time such as Black Friday or Christmas season strong support team may appear very precious. Do you want to get to know how to build such a team?
