Call masking is frequently used by businesses nowadays to ensure the privacy of their and their customers’ data. Why is it important and how can you use call masking in your company?
Read moreLeaping from the hierarchical world of publishing into the lawless beauty of startups, this powerhouse didn’t know what the transition would bring—but she certainly knew she was ready to wear as many hats as was necessary in order to find out.
2020 will be remembered as a year full of challenges that constantly tested our flexibility and perseverance. It also showed us areas where we need to excel and things that hold us back. If obtaining a call center solution that will help with your day-to-day tasks is on your list of new year’s resolutions, you’re in the right place.
Customer service tools improve the quality of service provided by your agents. If you are wondering which ones are worth considering for your implementation, here you will find a list of the best customer service tools for 2021.
We’re thrilled to announce that we have raised $7.3M in Series A funding! This Series A round is led by henQ VC (Mews, Sendcloud) and joined by Point Nine Capital (Zendesk, Revolut) adding to our $1.6M Seed investment from Presto Ventures in 2019.
Contrary to what you might think, B2B cold calling is very much alive. In a world where remote teams have become the norm, cold calling is making a revival. But, without the right skillset, you’ll fail to get through to the decision-makers you need. This will leave you endlessly dialing numbers, only to be left speaking to a voicemail.
When a woman with 20 years of experience in the industry says you don’t have to apologize for having an opinion, listen to her. “Feel confident in the knowledge that you are being paid to be present and active in this dialogue.”
Can you improve your customer service, take some workload off your agents’ shoulders, and save money while doing so? Yes, you can, because cloud solutions can give you all of this and more. Read our article on 7 reasons why investing in a cloud call center is a great idea for operations of all sizes.
Call centers are often generally regarded as terrible places to work, but it doesn’t have to be that way! Here are our 13 tips and tricks on how call centers can make their employees’ jobs a little easier.
Inspiration can take unexpected forms—like a potential buyer of your car leading you towards your future as Head of CEE Sales. But ‘right place, right time’ can only point to a door. Thankfully, this passionate woman had the guts to open it, and to earn everything that came next.
