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Blog

9. January 2019

Top 20 Call Center Quotes

If you are a customer service provider, you probably know that there is never enough motivation. Every call center agent can face a sudden drop in their motivation level. That’s why we’ve compiled some extraordinary quotes to inspire and motivate your agents.

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How to Improve Customer Satisfaction

Great customer service is one of the keys to success of every business. To improve customer satisfaction, companies must learn how to meet the expectations of their clients. After all, satisfied customers often turn into loyal customers.

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30. November 2018

What is call center all about?

Call centers nowadays are about much more than this mildly obsolete phrase. They are more complex, but most importantly – still absolutely relevant.

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28. November 2018

How Does a VOIP Work?

VoIP can help you use standard internet connection to make free phone calls. But how it works is still confusing to some small business owners. Don’t worry, we will explore the basics in this post.

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5 Ways How to Improve Customer Relationship

Good relations with customers are fundamental for the success of any business. Unsatisfied customers switch to competitors and never come back. In this post, you will find out what to do to ensure that your clients are always satisfied and how to build a stable relationship that creates profit.

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21. November 2018

How to Improve Call Center Metrics

Maybe the devil really does lie in details, but to make your call center operate effectively, you should rather look for details in data :) If you measure your call center performance, you are on the right path towards success and customer satisfaction.

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How to improve customer experience

If you are struggling to improve your customer experience (CX), it all might seem complicated to understand at first. That is why these 10 simple pieces of advice will make it clear and easy for you.

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