Blog

13. August 2019

How To Connect Emails and Calls for a Better Customer Service Experience

As today’s digital consumers have become more demanding and expect a smooth omnichannel experience from brands they are engaged with, businesses need to adapt to keep pace with the ever changing customer needs. See how integrating CloudTalk with LiveAgent’s ticketing system can help you improve communication with customers, level up your customer support and deliver that seamless service experience your customers are craving.

7. August 2019

CloudTalk Insider: What’s new for August?

August is here and so are multiple improvements at CloudTalk! During the past 2 months, we introduced several new features and integrations. Check out all the updates below.

5. August 2019

Business VOIP phone system: All you need to know

Business VoIP phone system is a powerful solution that takes advantage of the Internet (instead of a landline connection), to make and receive calls. It might not seem like much, but in reality, can bring your business a lot of benefits. Here’s all you need to know about a business VoIP phone system.

2. August 2019

7 Reasons Why Using Contact Center Software in the Cloud

Digital transformation happens across various industries, and there is no reason why it shouldn’t affect contact centers by, among other ways, moving them to the cloud. Read how it facilitates flexibility, location independence, operational cost, security, and other vital factors.

1. August 2019

Power-up your call center management

Customer expectations towards service continuously increase. Running a call center can be stressful. Fortunately, we have prepared a few tips that you can implement in your team today.

25. July 2019

How to split up with a bad phone system

So, you’re thinking about breaking up with your phone system provider because its bad for your business, but you need to be sure that you can do so without harming your profits even more. In this article, we will discuss how to make sure that breaking up is the right thing to do, how to achieve this amicably, and how to ensure that your next relationship with a phone system provider is a long-lasting success.

customer support customer experience integrations business phone system ip telephony voip agents cloud sales cloud-based contact ceter productivity call center e-commerce metrics data call centre calling sales call connection with customers e-commerce monitoring effective meetings 1-on-1 meeting gdpr