Blog

20. January 2020

CloudTalk Insider: What’s new for January?

Wishing you good health, happiness, and success in the coming year and always. To keep you updated, we’ve put together some fresh updates from CloudTalk’s dev kitchen.

14. January 2020

Phone etiquette for customer support teams

Nowadays, the customer-centric approach has become a standard among companies. Increased customers’ expectations and business competition led to the need to provide outstanding customer service, making excellent communication skills one of the strongest assets of customer-facing agents.

10. January 2020

Best sales prospecting methods revealed

Here’s the bitter truth: not all leads are equal. In fact, many sales reps are spending too much time on ineffective sales prospecting techniques and working with leads who are just not ready to buy. If you truly want to see a higher volume of prospective customers, it’s high time to revamp your sales prospecting methods. Here’s how.

20. December 2019

How to get your customer support ready for 2020 (and beyond)

As 2019 is coming to an end, it’s the perfect time for its evaluation - and coming up with a new customer service strategy on top of that. If that’s on your to-do list for the New Year as well, here’s how to draw conclusions from your previous efforts and get your customer support ready for 2020 (and years to come).