Blog

1. April 2020

7 ways to improve e-commerce support

Customer support is one of the crucial factors when it comes to choosing an online store. Find out how to meet your customers' expectations.

16. March 2020

5 practical steps to create a great IVR

If you work for a business with busy customer support, you probably know what the abbreviation IVR stands for. In a nutshell, Interactive Voice Response is a system which routes your customers to the most appropriate department or agent.

6. February 2020

Customer retention: 5 tips to increase loyalty

If you run a business or are in charge of any important process within the company, you probably have a lot on your plate already. At the same time, your clients are more demanding and impatient than ever - and if you do not deliver and live up to their expectations, they can easily switch to your competitors. Not too fortunate, is it?

4. February 2020

Contact centers in numbers: Trends & statistics that shape the future

The ever-changing landscape of customers expectations drives a continuous struggle of businesses. Essentially, contact centers should be both customer-centric and employee-friendly to satisfy clients and enable agents to work productively. As we entered a new decade, it is the right time to take a look at the most interesting statistics and learn from them to create outstanding contact centers. Here they are.