11. January 2022

How to Record a Phone Call on Any Device

The recording of phone calls is a popular practice, especially for businesses that offer call center services. Having calls recorded can be useful for several reasons.

6. January 2022

How to Get a Business Phone Number? 5 Easy Ways

Whether you want to start a new business or expand your current one, you will most likely need a new phone number for it. Nowadays, we have emails, social media messages, and live chat widgets, among other channels. However, for many people, a phone call is still their preferred method of communication.

4. January 2022

What is QoS in business telephony

What is the biggest worry for businesses that are considering starting to use Voice over Internet Protocol (VoIP) instead of traditional analog phones? The quality of calls made through the internet. Landlines were once the most reliable communication method out there, but they are not any more.

28. December 2021

What is a contact center and why do you need one?

If you were to ask anyone what a call center is, most of us would have some idea. We have all had our experiences with either calling a support line or answering a call from a salesperson.

16. December 2021

10 perfect sales pitch examples and how to write your own

The quality of a sales pitch can be the difference between meeting or missing a monthly quota. Poor pitches, if not modified and improved, can sink a whole company, in fact. Sales pitches are the backbone of a company’s outward-facing activities, so making sure you have a solid one should be a top-line priority.

14. December 2021

What is a VoIP Number - The Ultimate Guide

What is a VoIP number? How does it work? What are the pros and cons of a VoIP phone number? Should you get one and how do you do it? If any of these questions have ever crossed your mind, you’re in the right place. Keep reading to find out more.

9. December 2021

What is collaborative leadership and how to build it

It is often said that the whole is greater than the sum of its parts. Modern companies, from the smallest start-ups to the largest corporations, are living proof of this maxim. People do their best work when they work together and, as it happens, leaders often lead best together. But what is collaborative leadership? Let’s get into it.

30. November 2021

What is Call Scoring? Guide to improving agents performance

First-class customer support over the phone is what separates a great call center from its competitors. It’s crucial, then, for your agents to be at their best day in and day out. This will ensure top-notch service and lead to satisfied clients.