Blog

21. April 2021

How Glovo Adapted To The New Normal [Webinar]

Whats have we learned from Glovo, Spain’s 2nd Unicorn, in today’s webinar? The start-up that just closed the largest funding round in Spain’s history at a value of €450M (that’s over half a billion dollars for anyone in the US).

20. April 2021

All you need to know about cultural differences in your contact center

Have you ever raised an eyebrow upon hearing about a different cultural habit? Can you understand the meaning of other traditions or routines from the start? Do you want to learn how to deal with customers from different places and cultures? If you answered “yes” to any of these questions, this article is for you.

15. April 2021

8 steps on how to deal with customer's complaints over the phone

Dealing with customer’s complaints is one of the toughest but also most important tasks of a support agent, so it’s crucial to learn how you can deal with an angry or complaining caller without losing your cool. Here are our 8 tips on how to treat such callers calmly and professionally.

13. April 2021

CloudTalk Insider #2: Call monitoring

Are you using call monitoring in your company? If not, you are missing out - call monitoring, along with call whispering and call barging features, can be of great help with improving your agent’s performance and their confidence as well.

25. March 2021

Women in SaaS - Johanna from Capmo

Bringing technology to one of the least digitized industries in the world? You’d better have a strong voice communicating your offer and raising awareness. That’s precisely what this inspirational woman is doing for the world of construction.