Dixa Pricing & Plans: A Thorough Guide for 2025

A sleek pricing page can look great—until you realize the real costs kick in three upgrades later. We dug into Dixa’s plans & pricing to see what you’re actually paying for, and if it really is your best business phone system option.

Since you’ve landed here, Dixa is probably one of your favorites. But how much does Dixa cost? And does it offer everything the best customer service/VoIP platform should? 

Our comprehensive Dixa review covers the pricing tiers, features, and add-ons. It also reveals Dixa’s hidden fees and performance in terms of AI, automation, and speed. And to give you the bigger picture, we also compared it to CloudTalk.

Read on and find out if Dixa is the ideal provider to help your SMB scale faster and close more deals, smarter. Or whether there are better Dixa alternatives…

Key Takeaways:

• Dixa pricing starts at $49 per user/month (billed monthly), with three tiers tailored to business size and complexity.
• You get voice calling, team chat, and omnichannel support—but AI is reserved for higher tiers.
• Video calls and Dixa API access are available, but often come with usage limits or add-ons.
• There is no free tier, and you can find very few public details on what support or onboarding Dixa calling platform provides.
• Dixa alternatives, such as CloudTalk, offer more scalable and AI-driven solutions at similar or lower costs, and are better suited for outbound sales and rapid scaling.

A Quick Overview of Dixa Plans and Pricing

Dixa offers a straightforward per-user, per-month pricing model across four main tiers: Essential, Growth, Ultimate, and Prime.

Dixa subscription options start at $49 per user/month (billed monthly) and include core functionality like domestic calling, voicemail transcription, and access to Dixa’s omnichannel workspace.

Here’s how the four plans compare across key features:

As this Dixa pricing comparison shows, its features scale predictably, but many core features are locked behind the higher tiers. If you want things like call monitoring, automation, or robust analytics (including historical data), your only option is to pay more.

Most CRM integrations and advanced routing also require either developer support or an upgrade to the higher Dixa subscription options.

Dixa makes a lot of sense for service-first teams handling inbound volume across voice, email, and chat. But if you run an outbound-heavy SMB or simply want to streamline workflows with AI, platforms like CloudTalk are a much better fit.

Keep in mind that Dixa doesn’t offer a free trial, so you have to commit without hands-on testing. It charges per user, locks key features behind higher tiers, and adds costs for features such as analytics and integrations.

CloudTalk vs Dixa: Which One Offers More Value for Less Money?

If you’re exploring Dixa alternatives, the entry-level plan is a great place to start. Here’s how Dixa Essential stacks up against CloudTalk Essential. See for yourself which of the two gives you more value for a lot less.

What stands out?

At just $29/month, CloudTalk’s Essential plan gives you a fully operational cloud phone system with smart routing, CRM integrations, call logging, and analytics.

You also get AI-enhanced productivity features like Smart Notes and instant summaries. Mind that this is CloudTalk’s second tier, but it still costs much less than Dixa’s basic plan.

Dixa’s Essential plan, by contrast, doesn’t include phone support at all. No call queues, no IVR, no outbound tools. If you want those features, you’ll have to jump to the Growth plan at $109/user/month (second tier). This means you’ll have to pay 3x more just to match what CloudTalk Essential plan offers.

This Dixa pricing review highlights the gap: the core features like phone support, analytics, and automation only come with a significant pricing jump.

So if phone conversations are central to your sales or support process, CloudTalk’s Essential plan delivers far more value, for far less. No dev work. No upgrades. Just scalable functionality from day one.

Short Overview of CloudTalk’s Plans and Pricing

CloudTalk offers five flexible pricing plans, ranging from $19 to $49 per user/month, with a customizable enterprise option for businesses that need tailored setups.

Whether you’re a lean startup or a global support team, there’s a CloudTalk tier built to match your growth and workflow goals.

CloudTalk Lite Plan

CloudTalk’s entry-level offering, designed for micro and small businesses in North America and LATAM. It’s the fastest way to get started with VoIP and call center software. This plan is an ideal choice for teams entering new markets with basic needs.

CloudTalk Starter Plan

CloudTalk’s most accessible plan—perfect for micro and small businesses looking for a no-fuss VoIP setup. It includes all the basics you need to manage inbound calls and keep conversations flowing.

CloudTalk Essential Plan

Best suited for growing SMBs that need more than just the basics. CloudTalk Essential adds advanced analytics, multilevel call flows, and deeper CRM connectivity—ideal for scaling teams who want to track performance and streamline routing.

CloudTalk Expert Plan

Designed for high-volume support or sales teams that need automation, AI tools, and stronger outbound capabilities. The Expert tier brings CloudTalk’s most advanced dialing and monitoring features to the table.

CloudTalk Custom Plan

The ultimate CloudTalk package—tailored to your global scale, compliance needs, or integration demands. Ideal for enterprise teams seeking flat-rate outbound calling and maximum configurability.

Uncovering Dixa’s Extra Fees

At first glance, Dixa’s pricing looks pretty tidy. However, several key features are locked behind upper-tier plans, and it’s hard to know what upgrades will cost you in the long run. If you want to budget accurately, watch out for some additional Dixa charges.

If you’re comparing call center pricing models, don’t stop at base rates. CloudTalk’s Essential plan isn’t the entry-level option, but it still costs less than Dixa’s base plan.

Plus, it includes analytics, API access, CRM integrations, and an extensive knowledge base. You won’t have to pay for any upgrades or add-ons to get the essentials.

Best Features in Dixa’s Toolbox

Dixa isn’t a leader in automation or AI, but it still offers solid features for teams that prioritize omnichannel support and internal collaboration.

Despite these strengths, Dixa still lacks smart dialers or AI summaries unless you plug in third-party tools. CloudTalk, on the other hand, offers all of that at the base rate. And the benefit? Your team gets more to work with from day one.

Dixa add-ons

Here’s what doesn’t come standard, and may even require dev time, plan upgrades, or extra fees.

Compared to Dixa, CloudTalk offers you these features as part of the more affordable pricing tiers. This means you’ll have to pay less and get core functionality much sooner.

Dixa Pros and Cons

Before we wrap this up, let’s break down the real pros and cons of choosing Dixa:

To sum it up, Dixa delivers solid inbound support infrastructure. However, CloudTalk outpaces Dixa in sales, automation, and operational flexibility.

Looking for even more options? Explore our ultimate call center solution list for side-by-side comparisons.

Dixa vs. CloudTalk: CloudTalk Takes the Lead on Pricing

CloudTalk isn’t just another VoIP provider. It’s a full-scale platform built for fast-moving support and sales teams. Where Dixa locks core features behind upper-tier plans, CloudTalk includes them at the same price, or for even less.

Here’s what you get with CloudTalk that Dixa doesn’t offer unless you upgrade:

• Real-time call monitoring and coaching tools
• AI-generated call summaries
• One-click CRM integrations with Salesforce, HubSpot, Pipedrive, and more

For teams that want to scale, CloudTalk’s pricing simply makes more sense. It offers more features, less overhead, and faster results than Dixa…right from the start.