Summary
Self Mastery Company is a global provider of self-improvement and communication programs, offering mentorships, live events, and immersive bootcamps for clients around the world. With a fully remote team of 40–50 people, they needed a communication platform that could support proactive outreach, high-touch customer support, and seamless collaboration across time zones.
After struggling with dropped calls, poor sound quality, and limited support from a previous VoIP provider, the team turned to CloudTalk—and saw immediate improvements in reliability, agent performance, and lead engagement.
About Self Mastery
Self Mastery Company provides digital products and live coaching experiences focused on self-expression, communication, and personal growth. Their offerings include eight-week mentorship programs and live bootcamps, where participants are guided through immersive in-person experiences designed to push personal limits and build authentic confidence.
Operating remotely with a diverse global team, Self Mastery relies on strong communication systems to deliver a consistent, high-quality client experience across continents.
Problem
Dropped Calls, Low Pickup Rates, and Friction in the Sales Process
Before switching to CloudTalk, Self Mastery Company used a different VoIP provider that frequently dropped calls and delivered choppy audio—especially when speaking with European leads. These issues hurt rapport with potential clients and impacted sales performance.
It broke the flow of the call, and that affected the connection you had with the person. If a call drops and you call back, some people don’t even want to answer, it gives the wrong impression.
With a high-ticket offer and a client base sensitive to trust signals, dropped calls were more than a technical inconvenience—they undermined credibility and reduced close rates. The team needed a reliable alternative, and fast.
Evaluation
Prioritizing Call Quality, Support, and Multi-Region Flexibility
The decision to move to CloudTalk was led by the company’s leadership after testing several alternatives. The priorities were clear: better call quality, responsive customer support, and flexibility to support both U.S. and European markets.
We tested different services, and CloudTalk was the one that delivered. The quality was better, support was fast, and the pricing was much more reasonable.
The team also needed a provider that could scale with their growing operations, integrate with their existing CRM (Pipedrive), and offer simple ways to manage inbound and outbound communication across a distributed workforce.
Solution
Integrated, High-Quality Communication That Supports Both Sales and Support
CloudTalk now powers both proactive outreach and inbound support at Self Mastery Company. The platform is used daily across departments—from welcoming new high-ticket clients to triaging customer service inquiries and coordinating hand-offs between coaches.
Key features in daily use include:
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Text Messaging & Templates: Used in every outreach sequence alongside voicemails and emails
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Call Transfers: Allows seamless hand-offs between sales and coaching teams during live calls
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Agent Status Display: Helps reps transfer calls to available teammates instantly
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Auto Number Matching: Automatically selects the correct regional number based on the lead being dialed
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International Numbers: U.S. and EU numbers used to increase pickup rates and credibility
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Pipedrive Integration: Syncs call and text activity to contact records without extra steps
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Real-Time Analytics: Used daily to track performance, talk time, and dials across the team
The number auto-matching has been amazing. It dials from the right number based on the region, no more switching manually. It’s smoother and faster.
Results
More Pickups, Smoother Calls, and Higher Accountability
While exact closing metrics are handled by another team, Jose Luis shared several clear outcomes since moving to CloudTalk:
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30–40% increase in pickup rates thanks to using local EU numbers
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Reduced client skepticism—fewer calls mistaken for spam
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Faster internal hand-offs between reps and coaches
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Daily team performance tracking with CloudTalk analytics
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Improved team coordination across time zones using dashboards and talk time targets
Being able to use both U.S. and European numbers increased our pickup rates by at least 30–40%. That, combined with real-time analytics and CloudTalk’s responsiveness, has been a game changer.
CloudTalk’s analytics dashboard has become a daily ritual—used every morning to ensure agents are staying on track, hitting talk time goals, or making the right number of dials.
Takeaway
A Global Voice Solution That Grows With the Team
For a fast-moving remote company like Self Mastery, CloudTalk offers more than just phone service—it delivers flexibility, consistency, and visibility across every client conversation. With local numbers, seamless Pipedrive integration, and responsive support, CloudTalk has become a core part of their growth strategy.
The team continues to explore improvements, such as expanding country access and sending texts directly from Pipedrive. But today, CloudTalk is already powering better conversations, stronger connections, and a smoother client journey—from the first outreach to the final close.
