Why Integrate CloudTalk with Gorgias?
Set up the Gorgias call center integration in a few clicks and streamline operations with calling, SMS, and actionable insights. Automate workflows with custom triggers and maintain up-to-date data with 2-way synchronization. Sync customer data, track call outcomes, access real-time details before answering, and create tickets automatically in Gorgias.
What is Gorgias?
Gorgias is a helpdesk platform for eCommerce brands, offering automation, customer support ticketing, and multi-channel communication for streamlined engagement.
Gorgias Phone Integration
Combine the strength of your helpdesk and powerful calling features with CloudTalk's Gorgias VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.
What Data Do CloudTalk & Gorgias Share?
Gorgias
CloudTalkCloudTalk processes
Gorgias & CloudTalk exchange
Gorgias receive
How to integrate Gorgias with CloudTalk?
- Ensure you have a CloudTalk Essential plan and admin access for both tools.
- Log into your CloudTalk account and navigate to Settings > Integrations.
- Select Gorgias from the integration list and click + Add Integration.
- Sign in to your Gorgias account, navigate to Settings > REST API, and copy your Base API URL.
- Paste the API URL into CloudTalk and authorize data access.
- Configure your workflow settings, including call logging and ticket synchronization.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you're helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don't take it from us. Here's what CloudTalk's happy customers have to say!
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Customer Support Specialist
It's simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It's also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time...
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We're a business thousands of people contact, so seeing who's calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Account Manager
Gorgias Phone Integration Benefits
Centralized Customer Interactions
Consolidate all customer interactions in one place. Calls, voicemails, and SMS messages are automatically logged as Gorgias tickets, giving your agents instant access to customer history, order details, and previous interactions without switching platforms.
Click-to-Call & Real-Time Data Sync
Make calls directly from Gorgias with a single click. The integration ensures that contact details, call logs, and notes are updated in real time, providing agents with relevant customer insights before answering or making a call.
Automated Ticketing & Call Logging
Every inbound and outbound call is logged as a ticket in Gorgias, complete with call recordings, notes, and tags. Customize ticket creation rules to streamline workflows and ensure every conversation is properly documented for future reference.
Efficient SMS & Voicemail Management
Seamlessly integrate SMS communication into your Gorgias helpdesk. Outbound and inbound messages are logged as tickets, ensuring that customer queries via SMS are addressed efficiently and tracked alongside other support interactions.
Overview of Gorgias Integration with CloudTalk
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
What Changes When Your Team Calls From CloudTalk Numbers?
Want 3x more of your calls picked up and up to 40% fewer missed? These teams got there with local numbers, one phone system and AI.
3x Pickup Rate With Local Mobile Numbers
“With CloudTalk, we could get real mobile numbers in-region, not just landlines. It made a huge difference in deliverability and how prospects responded.”
Up to 40% Fewer Missed Calls Globally
“CloudTalk isn't just a tool, it's become a core part of how we connect with prospects, manage conversations, and grow our presence in the U.S. market.”
From a Personal iPhone to Local Numbers
“We went from juggling personal phones and manual call forwarding to a unified platform that saves us time and delivers a much better customer experience.”
Missed Calls Cut From 80% to Just 16%
“Customers used to wait over 20 minutes just to speak to an agent. Now, they get through in 3 to 4 minutes. We also went from missing 80% of calls to just 16%.”
40% More Connected Calls for Sales Reps
“Find a tool that's not only reliable but can scale with your growth. CloudTalk offered us the consistency and support we needed to expand with confidence.”
500+ SDRs on One Global Phone System
“We managed to reduce sales operations by 40 hours per month and give our team the tools they need to scale globally, without sacrificing efficiency.”
Your phone system shouldn't be the reason tickets pile up. See how CloudTalk fits into Gorgias.
Join thousands of teams already growing with CloudTalk.
Frequently asked questions
Streamline workflows with Gorgias Inbound Call Center Integration, automating call logging, ticket creation, and customer data sync in real time.
Yes! CloudTalk’s Gorgias VoIP Integration lets you make, receive, and log calls within Gorgias, ensuring seamless customer interactions.
Use Click-to-Call to dial any customer directly from a Gorgias ticket. Calls are logged automatically, saving time and improving efficiency.
Incoming calls appear in CloudTalk’s phone app, showing customer details and ticket history, so agents have full context before answering.
There’s no limit, but usage depends on your CloudTalk plan and assigned agent settings. Upgrade to handle more inbound and outbound calls.
Hello 👋 My name is Emma. Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.