Gorgias Integration: Reduce Ticket First Response Time

Customers don’t like waiting for hours on end for you to solve their issues. Keep them happy by reducing First Response Time (FRT) with CloudTalk’s Gorgias Integration. Raise your customer satisfaction.

Be prepared for every call with the Real-time Customer Card

monitor

Access all your customer details whenever and wherever you need them

Initiate calls with your clients in a single click with Click-to-Call

Keep track of clients’ entire interaction history

  What Makes the Gorgias Integration Unique?

Personalize Service with Past Interactions

The Gorgias + CloudTalk integration allows you to access customer information before ever picking up the phone. Access CloudTalk recordings, notes, and tags in Gorgias and vice versa with the real-time customer card.

Call Customers with a Single Click

Thanks to CloudTalk’s click-to-call feature, you can initiate calls with a single click from HelpScout (and any other platform/website, too!), boosting performance efficiency considerably.

Synchronize SMS with Gorgias

Don’t limit yourself to just calls and instant chats. CloudTalk’s Gorgias Integration lets you send and sync SMS between both systems, giving customers one more channel through which to reach out and get help.

Reduce First Response Time

With the Gorgias Integration for CloudTalk, you can lower your FRT considerably. Export calls as tickets to the helpdesk system, or import tickets from Gorgias into CloudTalk and see the difference for yourself.

CloudTalk + Gorgias = Success

CloudTalk and Gorgias make perfect partners. All your customer information syncs automatically across both systems, saving you the headache of scouring CRMs for the info you need. Furthermore, with Click-to-Call, you can initiate calls instantly from the Gorgias interface, speeding up the customer service process and boosting client satisfaction.

Get a first-hand experience
with CloudTalk

logo G2

What I like most is that CT integrates with Gorgias so easily. Being able to create and track tickets for calls and text is great.“

Sarah H.
G2

FAQs

What is the Gorgias Integration, and how do you use it?

Gorgias is a gorgeous (see what we did there?) helpdesk solution designed for e-commerce companies that helps your Support Team effectively handle customers’ support requests.

You can use it to connect and manage all of your customer service channels, including email, chat, phone, Messenger, Facebook, Instagram, and SMS, from a single place – the Gorgias Dashboard.

How does the Gorgias Integration work with Cloudtalk?

Combining CloudTalk and Gorgias allows you to access and leverage the data from one platform in the other and vice versa. On top of saving you time that you’d otherwise spend scouring CRMs, CloudTalk’s Click-to-Call function will let you initiate calls instantly from the Gorgias interface, speeding up the customer service process and boosting client satisfaction.

How does the Gorgias + CloudTalk integration help my business?

There are several ways that the Gorgias + CloudTalk integration can help your business. The top 3 include:

– Initiate calls with a single click with CloudTalk’s click-to-call feature in any
platform or any site and boost your performance.

– Make calls and send and sync SMS between both systems, giving customers
one more channel to reach out to and get help.

– Lower FRT, export calls as tickets to the helpdesk system, or import tickets
from Gorgias into CloudTalk and see the difference for yourself.

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