Dial automatically, reach more prospects and convert better leads. CloudTalk outbound call center software is handcrafted for sales teams. Works great with all major CRMs and offers virtual phone numbers from 140+ countries at unbeatable rates.
Easy and user-friendly interface with real-time syncing between devices and other services you use.
Empower your sales call center reps with live coaching (call barging and call whispering) without disrupting the flow of a conversation.
Compile your own contact database and filter potential target groups based on relevant criteria.
Click-to-call empowers sales reps to have more conversations and decrease the time spent on manual dialing.
Make sure you're calling with the right prospect at the right time. Auto dialer can get the job done.
Power Dialer will improve sales of your products or services by minimizing downtime between calls, automating workflows and keeping your reps happy.
Gather customer data to track performance, trends, and productivity. CloudTalk’s analytics empowers you to make smart data-driven decisions in your next campaign.
Listen to call recordings online in your internet browser anywhere, anytime.
Out-of-the-box integrations with Salesforce, Pipedrive and other CRM solutions frees your outbound call center reps to focus on their conversations, not data entry.
Understand your customers. Identify the key metrics that help close deals and share those insights with your outbound call center team.
Record your calls to increase the quality of your services. Analysis of recordings from previous campaigns will improve targeting of your next campaign and increase call center sales.
Acquire international numbers (with geographic or non-geographic codes) from more than 140 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.
CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
Predictive dialer allows you to increase efficiency and the number of calls you make. When an agent is available, CloudTalk automatically dials the next call in line.
Track the performance of your call center. CloudTalk is a truly data-based call center analytics software. Complex statistics on calls, agents and call queues all in one place. Make smart decisions based on relevant data.
Create outbound call center campaigns with call scripts and questionnaires and let your agents focus on the calls. You can monitor the campaign in real time and if necessary, make necessary adjustments to make it even more efficient.
Compile a blacklist of blocked phone numbers and avoid undesirable inbound or outbound calls which are irrelevant for your business.
Have a comprehensive overview of your phone calls anytime you need. Get information on your agents’ calls and optimize your customer service.
Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.
CEO & Co-founder of Splitty Travel
The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.
Global Supply Growth at Glovo
Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.
Co-founder and CEO of Polysleep
We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.
CEO of BoatAround
CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.
Head of the Customer Service at DiscoverCars
The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.
CEO of Rodeo
The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.
Founder and Chief Investment Officer at Finax