Salesforce Call Recording: Capture Every Detail with CloudTalk

CloudTalk’s Call Recording for Salesforce

Record, store, and analyze every call made through CloudTalk directly within Salesforce. The integration ensures all recordings are automatically linked to relevant contacts, opportunities, and deals, giving your team full context at every touchpoint.

From onboarding and coaching new reps to auditing calls for compliance, CloudTalk’s call recording feature provides everything you need to monitor, learn, and improve your customer conversations.

Eliminate manual tasks, reduce errors, and keep your CRM updated in real time.

Customize Your Call Recording Strategy

Whether you’re in sales, support, or compliance-driven industries, CloudTalk offers flexibility to tailor your recording settings to your unique needs:

• Automatic Call Recording: Capture 100% of inbound and outbound calls without lifting a finger. Perfect for training, quality assurance, and compliance.

• On-Demand Recording: Give agents full control to start or stop recordings as needed, ideal for sensitive conversations.
• Custom Retention Policies: Stay compliant with customizable retention periods and easy access to stored recordings.

Simplify Your Call Operations in One Place

Handling call workflows shouldn’t be a hassle. CloudTalk brings recording, transcription, and reporting into one intuitive software, designed to simplify your day-to-day.

No more jumping between platforms or chasing scattered data. With everything in one place, you save time, reduce friction, and get a clearer picture of how your team is doing—so you can lead with confidence and speed.

Take Recording Further with Call Intelligence

Monitoring and reviewing calls is just the beginning. CloudTalk’s Conversation Intelligence transforms every recording into rich, actionable insights.

Each recorded call is automatically analyzed using tools like Sentiment Analysis and Topic Extraction—so you don’t just know what was said, you understand how it made your customers feel.

These deeper insights help you identify trends, gauge customer sentiment, and uncover recurring issues, without spending hours digging through call logs.