01
Call Quality: Globally distributed server infrastructure
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Tailor-made memberships: For businesses of any size
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Integrations: 40+ one-click CRM & helpdesk tools
3CX
Customer Support
24/7
No 24/7 live support
Pricing
Starts at $25 per user/month, billed annually.
Starts for free with very limited options.
Features
70+
55+
Integrations
35+
11+
Automated Call Distribution
IVR and call queues work separately.
Customizable Reports
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Automated Callback
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Text-to-Speech
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3-Way Calling
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Speech-to-Text
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4,000+ call centers and phone systems powered by CloudTalk and counting
It’s hard to find the best solution that fits your budget. And it’s even harder to find a solution that fits
your budget and delivers exactly what you need at the same time. CloudTalk offers an open API,
40+ integrations along with intuitive automation features.
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
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Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.
Predictive dialer ensures that more customer calls are made in a shorter time. It is an ideal tool to get in touch with your customers. In each campaign, you can also configure for how long the agent remains unavailable after the call ends – the time necessary to finish administration tasks.
Poor and complicated communication tools can be time and energy thieves. With SIP trunking from CloudTalk, you can provide your agents with smart features that allow them to spend more time doing their actual jobs.
Make the daily workflow smooth with tools like AWC, IVR, Call flow designer, and many more.
CloudTalk is a user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs, or eCommerce to improve customer experiences and team performance.
CloudTalk Go allows Sales, Support & Operation teams to stay connected and professionally handle customer calls outside of the office, using WiFi or mobile networks. It is available on the iOS App Store and the Android Play Store.
Is there a cheaper alternative to 3CX? Sure! CloudTalk plans range between
$25 and $50 per user/month paid annually ($30 – $60 per user/month paid monthly).
Our software, as the most flexible alternative, offers a fully customizable plan,
so you can pay only for what you need.
Check out our pricing options:
Looking for a 3CX Alternative? Look no further!
You’ve seen the reasons why you should consider CloudTalk as your 3CX alternative.
After all, 3CX does have a number of limitations to worry about. The solution lacks several core VoIP features users may expect, including automated callback, text to speech and 3-way calling.
But of course, there are plenty of fish in the sea, so to help you make a good and informed decision, we’ve collected the top 13 competitors on the market. In this article, we’ll discuss their strengths, weaknesses, and prices.
So, without further ado, let’s take a look at the competition:
Here’s why you should give CloudTalk a try:
#2 8×8 vs. 3CX
8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations.
There are 2 main advantages we want to highlight.
Analytics. The provider went far with their focus on tracking large-scale business processes.
The 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.
Comprehensive integrations with software like:
Furthermore, 8×8 users get unlimited calling into 40+ countries. 8×8 telephony software comes with:
Office is required: You need an office in the location where you want to call in order to get a number from there.
Geographical restrictions for SMS: You can only use an SMS feature within the US and 8×8 does not cover costs for mobile numbers in Brazil.
Integrations: 8×8 doesn’t partner with telco companies, which means that users can’t get native integration with certain solutions. For example, Whatsapp. Non-native integrations must be set up by the tech team.
Features: 8×8 is missing some features like call tagging for more efficient calling processes, call masking for protecting your personal information or API for connecting CloudTalk with any tool you love. Automation tools like IVR, skill-based routing or automated callback come only with high-tier plans. You have to pay extra in order to get call recording.
A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.
The cheapest, Express 8×8 plan starts at $15 for both monthly and annual subscription. Though, it only comes with basic features.
Higher tier plans will cost you from $24 to $44 per month, billed annually, and $28 to $57 billed monthly. These include more advanced features, such as multi-level auto attendant, and data history.
8×8 shines in analytics and integrations but stays behind in the amount of productivity features. There’s also a lack of flexibility to consider, and a few feature accessibility restrictions that may be dealbreakers for international companies.
Price is affordable when you only need a basic Express pack, but for more advanced tools, you’ll have to reach deeper into your wallet.
#3 Vonage vs. 3CX
Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable reputation as a market leader
With Vonage, you know what you’re getting when you sign up. As arguably the most well-established player in the VoIP space, Vonage offers its customers stability and reliability in business communication.
A lot of great features come standard with Vonage, including phone calls, messages, an auto-attendant, CRM integrations, voice and video conferencing, and call forwarding services.
Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers.
Vonage pricing also includes many hidden fees that make the service far more expensive than expected.
This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.
All of Vonage’s plans require prospective customers to contact a Vonage representative in order to receive a pricing quote.
Vonage has achieved legacy status in the virtual phone software industry, and their platform is reliable, easy to use, and effective. However, the company’s basic plans come with limited features, and adding more features to your plan often incurs significant additional costs.
However, unless you’re willing to invest a significant amount of resources into your virtual phone software setup, we’d recommend looking elsewhere.
#4 RingCentral vs. 3CX
When you think about VoIP telephony solutions, Ringcentral is probably among the first ones that comes to your mind. No wonder, the company has been on the market for over 20 years and it has built quite a reputation for itself.
RingCentral has a great variety of features, and offers HD quality voice and video. The provider is a good fit for enterprises, since it offers omnichannel experience, lead qualification tools, as well as management, collaboration and performance features – all in a single software.
Let’s take a closer look at what makes RingCentral unique, what it’s missing, and more.
The platform has excellent video conferencing capabilities. Users get tools like whiteboard, screen sharing, breakout rooms, and a seamless scheduling process.
RingCentral also extensively supports team cooperation. The software offers a native task management system, and integrates with collaboration software, such as Monday.com.
RingCentral offers real-time metrics, so users can monitor the quality of service and enhance team productivity. Voicemail transcriptions allow users to find all information you need without having to always re-listen it.
There are unlimited inbound/outbound calls, business SMS, internal chat option, and international numbers from over 100+ countries.
Despite all the positives, RingCentral does lack quite many essential tools that modern businesses require.
Features like:
are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.
A Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost.
Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee.
RingCentral UI is also not always the friendliest.
RingCentral’s pricing list starts with:
Keep in mind that in order to get all communication channels – phone calls, messaging and video conferencing – you’ll have to purchase the second most expensive, Premium plan ($34.99).
RingCentral is an established name on the VoIP market and a reliable solution. It has great video conferencing and performance tracking capabilities, yet several essential features are limited.
#5 CallHippo vs. 3CX
CallHippo boasts that it’s the perfect VoIP solution for low-call-volume SMBs just starting out. The software is easy and quick to onboard, taking, on average, only around 3 minutes. Let’s dig into it and see how good CallHippo actually is.
New users will be happy to hear that CallHippo really is easy to onboard. It also hosts a wide variety of features that you’ll surely enjoy.
Most notably, these include 24/7 live representative support, knowledge base management, and toll-free phone numbers for 50+ countries.
There are some caveats to all the good CallHippo does, however. The solution lacks a number of core features, including:
CallHippo offers users the choice of four pricing plans, paid per user per month.
However, we urge potential customers to double-check their chosen plan’s list of features, as much of what we’ve mentioned is locked behind paywalls.
CallHippo’s selection of features, ease of use, and pricing make it a great choice for small businesses. On the other hand, more established call centers may find its lack of missing tools, including ring groups, PBX, and 3rd party integrations frustrating.
#6 Dialpad vs. 3CX
If you’re not new to the VoIP telephony market, you surely heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base makes it a great deal for customer support teams.
Dialpad’s scalability fits both small and large businesses.
Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%.
You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and many more.
With Dialpad, you can call for free to the US and Canada from anywhere in the world. Inbound and outbound calling within your country is also free of charge.
The provider has a modern, well-organized UI, and offers a mobile application, and training videos.
While offering a Power dialer, it lacks a Smart dialer and a Predictive dialer. The power dialer just works in Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial manually.
The Preferred agent feature only works through API.
Dialpad also lacks a visual flow editor for Call flow designer. Sending SMS outside of the US and Canada isn’t possible, although this feature is soon coming to the UK.
The provider offers a limited integration stack, and Voicemail drop just comes with Dialpad Sell.
Paid plans start at just $15 per user per month for the Standard Plan, and you can mix and match different packages.
The Pro plan is $35 per user per month.
Pricing for the Enterprise plan is determined on a case-by-case basis.
While having some great calling, performance tracking, and productivity tools, Dialpad only offers one auto dialer. It also has its gaps in sending SMS, which you can only do in the US and Canada. The integration portfolio is not too rich.
Dialpad even offers a free unlimited video calling pack for personal use.
#7 Cisco vs. 3CX
Cisco is one of the biggest and most well-established companies on the market. As a consequence, its Webex applications for meetings and VoIP come with big expectations. But is it worth the money?
One of Cisco’s biggest assets is its Unified Communications Managers (CUCM), which allows employees to share information and work in a single, consolidated workspace.
It offers a variety of essential tools and 3rd party integrations, including solutions from Microsoft, Amazon Web Services, Google, Salesforce, and more.
Unfortunately, if you’re looking for a VoIP solution, you’ll have to get in touch with Cisco’s sales team because this option is only available for custom Enterprise plans.
And even then, it lacks several vital features, including:
Cisco offers 3 plans for its Webex solution:
Cisco is a household name for a reason – its solution comes packaged with a variety of tools and features that you’ll be able to use to your advantage.
However, as a consequence of its reputation, you’ll need to pay extra. As such, it wouldn’t be a great choice for smaller, or even mid-sized businesses.
#8 Avaya vs. 3CX
Avaya is a cloud contact center built for remote teams. It has the potential to boost workplace efficiency by allowing agents and managers alike to easily engage in video conferencing and instant messaging. On top of that, it integrates with some of the most popular software tools on the market.
Avaya also offers its customers advanced omnichannel capabilities, which allows them to provide quality interactions across voice and digital channels from a single desktop window.
Avaya has a wealth of helpful features for growing businesses. Access to local and toll-free numbers, automatic call recordings and speech-to-text functionality are just a few of the things that help Avaya users work more efficiently than teams using less feature-rich software.
Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automations department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible.
Lastly, while Avaya does offer some international numbers, its offering is limited. Users are currently only able to acquire numbers from 40 countries.
Avaya’s most basic plan costs 11 euros per user per month.
Their intermediate plan costs 17 euros per user per month, and their more advanced plans cost 23 euros and 34 euros per user per month, respectively.
Taken as a whole, Avaya is a great option for those looking to implement a virtual phone system software at their business. It’s feature-rich, providing users with a cornucopia of tools that make their day-to-day workflows much more manageable. If you can get past their old-school UI, you’ll likely be happy with this service.
#9 Ringover vs. 3CX
Ringover is a business phone system that allows you to contact 110 countries via virtual phone and SMS messaging services. It’s easy to use — no expertise is needed to set up and access the software’s advanced features. Ringover works best with small and medium-size businesses.
One of Ringover’s strengths is its wide coverage — customers can acquire international telephone numbers in 110 countries worldwide.
The solution helps you cut down on time-consuming manual logging by providing call activity automation and CRM data syncing.
Ringover offers a 7-day free trial; a well-built agent interface; and a wide range of call center features such as call tagging, transcription, real-time reporting, remote access, and voice quality enhancement.
While Ringover is great for support teams and for infrequent outbound calls, the software is lacking when it comes to telemarketing features.
Ringover doesn’t offer any automated dialers (e.g. a predictive dialer), callback scheduling, or even call scripting.
This call center solution is not a great fit for cold calling and large business operations.
Ringover offers users three pricing options with monthly and annual billing options.
Ringover offers global coverage in 110 countries, allowing for effortless global expansion. It works well with CRM integrations and real-time synchronization, helping to make call center agents more productive and efficient.
However, their plans are rather pricey, especially considering that they don’t offer any automated sales dialers, which is an essential feature for modern outbound sales teams looking to scale.
#10 Zoom vs. 3CX
When you hear Zoom, you probably connect it with meetings, webinars, and conference calling. No surprise there. Zoom is one of the biggest virtual meeting tools on the market. Yet, it’s not the cheapest one. Let’s look deeper at all advantages and disadvantages.
Perhaps the biggest advantage is unlimited one-on-one and group meetings in all Zoom’s plans.
Yet, the meeting duration for their basic plan is only 40 minutes.
Furthermore, Zoom offers a nice, user-friendly interface, and up to 1,000 third-party integrations.
In Zoom Phone, you’ll also get useful automation tools like Click to Call.
Zoom is missing advanced dialing capabilities. While the platform offers many integrations, it lacks some of the most popular ones, like:
Business phone features are included just in high-tier plans.
Also, some features, for example, audio conferencing or real-time analytics, are only available as add-ons.
What’s more, Zoom doesn’t offer any in person-training.
Zoom One offers a free basic plan with meetings up to 40 minutes and max. 100 attendees, team chats, and 3 whiteboards.
Yet for more advanced plans, you’ll have to pay:
Zoom Phone will cost you from $89,28 per user/year (Pro plan) to $223 per user/year (Pro Global Select plan).
There are also many add-ons that you can purchase.
See more about the pricing: https://zoom.us/pricing
Zoom is a well-known robust virtual meeting tool. Over the years, it has built a strong reputation in the business world. Zoom is user-friendly, supports many third-party integrations, and provides advanced automation tools.
On the flip side, some important services only come as add-ons. Talking about that, Zoom’s prices are quite high.
#11 GoTo Connect vs. 3CX
GoTo Connect is a frequent go-to choice for scaling businesses. Let’s take a closer look at this VoIP provider’s offering, examine its strengths and weaknesses, and determine whether it delivers on its promises.
Something every GoTo Connect will appreciate is the free-of-charge onboarding assistance you receive when you first join.
From that point, users can enjoy a strong mobile experience, great predictive dialers, and a reliable selection of knowledge base and training videos.
One of the first downsides users will notice when using GoTo Connect is the solution’s lack of integrations.
There are a fair few features missing that you can expect to find with other providers, including call notes/tags, call masking, business hours, or even caller ID.
GoTo Connect offers users the choice of 3 plans, their pricing depending on how many agents you decide to onboard. For this comparison, we chose the 2-10 agent option, as it tends to be the most frequently used.
The Basic plan can support up to 20 users and costs $18 for annual and monthly payments alike.
Standard costs $29 regardless of payment frequency and can support unlimited agents.
The same applies to Premium, which will run you $43.
GoTo Connect offers an approachable VoIP experience – both financially and from an onboarding standpoint. However, the lack of several key features and integrations might be reason enough to consider an alternative.
#12 Nextiva vs. 3CX
Nextiva is a big player in the VoIP market, with more than 15,000 customers using their services. Nextiva benefits from a large exposure across enterprise companies.
The cloud-based telephony platform gives businesses a great way to improve both your external and internal business communication. Users get an omnichannel experience that supports the current global trend of remote work.
First of all, Nextiva is user-friendly. Users can start calling within minutes, because the set-up is simple and intuitive. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and many more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach.
Furthermore, the 24/7 support is always there to assist you.
Although a well-known VoIP solution, there are some issues you should know about before deciding for this provider.
Nextiva’s plans are clearly stating what customers get for the price they pay.
See detailed pricing here:
Nextiva is definitely one of the VoIP market leaders. It’s intuitive, it offers many features and serves across various industries.
Yet, the software is missing several essential integrations.
#13 JustCall vs. 3CX
JustCall is a modern call center solution that provides all the basics for small businesses. MMS messaging; SMS automation; call tracking, recording, and monitoring; and integrations with several CRMs and helpdesks come standard with their lowest-tier, $20-per-user-per-month subscription plan.
JustCall stands out amongst its competitors in 3 specific areas:
Although many useful basic features are available with JustCall’s entry-level package, there are some important ones that are kept behind a paywall. Even if you shell out for their highest-tiered plan, you’ll still have to pay additional fees for the use of call routing and voice transcriptions.
Furthermore, JustCall’s country coverage is quite lacking. They only offer local numbers in 70 countries worldwide, while many of their competitors offer numbers in over 100 — including CloudTalk, which offers numbers in over 160 countries worldwide.
Justcall’s most basic plan costs $24 per user per month.
Their intermediate plan costs $48 per user per month, and their most advanced plan requires prospective customers to contact one of their agents for pricing information.
JustCall is a fine VoIP service for those who are just starting out. Bear in mind, though, that many useful features are kept locked behind a paywall. We recommend having your checkbook at the ready if you decide to use this service.
We hope that you’re now a step closer to choosing the right provider.
Regardless of your company’s size or focus, CloudTalk is here for you. With 70+ features and integrations covering almost every niche, our affordable solution can help SMBs and enterprises alike. Give it a try free for 14 days and see for yourself!
And for more content like this, check out our site.
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