CloudTalk’s advanced contact center tools are the best 3CX alternative
Expand to new markets with the most reliable cloud-based 3CX alternative. Enjoy high-quality calls, powerful integrations, and tailor-made memberships for businesses of any size.
5 minutes setup and dedicated onboarding specialist
Open API and 30+ integrations such as Hubspot, Salesforce, Zendesk, etc.
Predictive dialer for increased productivity
Easily accessible advanced reporting
SMS and MMS messaging
CloudTalk a gagné la confiance de + de 2500 centres d’appels et systèmes téléphoniques aux quatre coins du monde. Rejoignez-les, cela fera notre fierté !
Budget-friendly, automated, and intuitive solution
It’s hard to find the best solution that fits your budget. And it’s even harder to find a solution that fits
your budget and delivers exactly what you need at the same time. CloudTalk offers an open API,
30+ integrations along with intuitive automation features.
Cloudtalk |
 3CX |
|
|---|---|---|
| Platform | Cloud-based Phone System | Internet-based Phone System |
| Starter Pricing |
$25 per user / month billed annually. Offers ACD, call flow designer feature, and call statistics. |
$170 per year + $200 hosting option, Annual billing only. Missing call recording, chat & call reporting feature. |
| Essential Pricing |
$30 per user / month, billed annually. Offers all intelligent call routing and voice features, real-time customer cards. |
$250 per year + $200 hosting option, annual billing only. Limited video conferencing participants, skill-based routing missing.
|
| Expert Pricing |
$50 per user / month, billed annually. Offers every feature CloudTalk has without additional cost.
|
$310 per year + $200 hosting option, annual billing only. Limited video conferencing participants to 250.
|
| Call flow Designer | Allows you to manage inbound calls with steps like IVR, skills-based routing, and more. Create a customized sequence of steps individually for each customer. | Allows you to create voice applications, which interact with users via the simple menu, e.g. "For sales press 1". |
| Automated Call Distribution | Combines several key features like IVR, call queues, or skillsets of agents. This routes the caller to the most appropriate agent in a shorter time. | 3CX works only with call queues with IVR support and skills-based routing. All these features work only separately. |
| Call Masking | Protect callers' and buyers' personal phone numbers with a temporary number for both parties. | Allows you to hide outbound ID manually by modifying the phone's setting outside of 3CX. |
| Reporting | CloudTalk's reporting feature combines the real-time dashboard, call monitoring, agent reporting, emotional analytics, custom reporting, and wallboard. | 3CX offers you built-in reports of agents' performance, wait time, and the number of abandoned calls. |
| Customer Support | CloudTalk supports you 24/7 live through the different timezones, knowledge base, and FAQ/forum. | Offers you email/help desk, chat, and phone support. No 24/7 live support and knowledge base. |
| VIP Queues | Make your regular customers feel special. Create VIP Queue and give the priority to the customers which matter the most to your business. | 3CX offers you a Call Queue feature, so the agents take calls when they are ready. This feature is available in PRO and Enterprise editions. |
Comparison data is based on an analysis from Q3 2022.
Go beyond standard call center features with CloudTalk
Making your work easier is our goal. CloudTalk offers 30+ integrations, 100+ tools, and other progressive
technology, together with dedicated customer support. Use a business phone system that supports your
efforts and, above that, is super user-friendly.
#1 Rated the best 3CX call center software alternative
Basé sur + de 400 évaluations de CloudTalk réalisées sur 6 marketplaces et plateformes logicielles indépendantes.
4.4/5 – 253 reviews
4.2/5 – 527 reviews
4.4/5 – 305 reviews
4.5/5 – 253 reviews
Increase the number of calls with Predictive dialer
Predictive dialer ensures that more customer calls are made in a shorter time. It is an ideal tool to get in touch with your customers. In each campaign, you can also configure for how long the agent remains unavailable after the call ends – the time necessary to finish administration tasks.
Enhanced communication and smoother workflow
Poor and complicated communication tools can be time and energy thieves. With SIP trunking from CloudTalk, you can provide your agents with smart features that allow them to spend more time doing their actual jobs. Make the daily workflow smooth with tools like AWC, IVR, Call flow designer, and many more.
Do you need a mobile app? Here you Go
CloudTalk Go allows Sales, Support & Operation teams to stay connected and professionally handle customer calls outside of the office, using WiFi or mobile networks. It is available on the iOS App Store and the Android Play Store.
Check all of our integrations and choose what fits you. Just one click and you are good to go.
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