Speed Up SMB Support with
AI Call Answering Services

Dedicate resources and direct your agents’ efforts towards support calls that require their attention the most while leaving the rest to your AI answering service.

Save time with CloudTalk’s Conversational Intelligence AI
Automate your voicemail for better service
Create tailored customer experiences via IVR

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Over 4,000 businesses use CloudTalk to have MORE and BETTER calls

81.7%

Increase of call volume

Call volume got 81.7%↑, missed calls got 23.7%↓.

2.5X

Outbound success rate

Doubled their outbound success & halved lost deals.

80%

Decrease in wait time

Wait times cut by 80% and call handling time by 25%.

HOW WE HELP

Support Teams’ Favorite Features

Deliver Seamless AI Phone Service 24/7

Don’t miss out on valuable customer calls due to business hours, or smaller support team sizes. Give callers instant access to answers for frequently asked questions, appointment scheduling, and order tracking in 50+ world languages, or have the system hand off more complex conversations to the best-suited agent.

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Maintain Compliance Easily Across All Calls

Ensure customer safety, information security, and legal compliance regardless of your size, location, or niche. Call into 1+ countries without worry with AI call answering made with GDPR in mind. Stay compliant even in sensitive industries, like healthcare, with role-based access, HIPAA certification, and BAA support.

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Power Up Operations with 40+ Integrations

Create a cross-functional call center solution around your AI phone answering assistant by connecting with 40+ tools via pre-made, one-click integrations for leading CRMs, EHRs, and Helpdesks. Keep track of your performance in real-time with custom data views for relevant metrics with advanced Analytics.

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Why Small Businesses Choose
Our AI Phone Answering System

Improve Customer Experiences

Keep up with customers’ constantly growing expectations and rise above the average 85% CSAT. Deliver 24/7 service with personalized AI voice calls at a faster pace and larger scale for 15% improvements*.

Remove
Compliance Risks

Save your business from fees and litigation by ensuring complete legal compliance with a trained AI caller for TCPA, GDPR, and HIPAA. Otherwise, you may end up paying a combined cost of over $20 million*.

Boost Your Cost Efficiency

Significantly lower your call center costs from the approximate average annual spend of $260,000* on staffing and salaries. This is while maintaining or even improving your revenue generation with advanced AI phone calls.

Why CloudTalk?

There are many solutions available on the market. But only a few like CloudTalk. Find out what makes us the best and sets us apart from the rest.

Make the Most of Your Customer Details

Track and synchronize customer information across 40+ CRMs, Helpdesks, and BI tools to effectively fuel your AI for phone calls with all the necessary context it needs to readily deliver personalized interactions on every occasion.

Easy to use with basic functions. I also love the more difficult functions and the fact that customer support (especially Lucia and Daniela, but also others) quickly and clearly helps me understand the more difficult and complex mechanisms. The integration via API key with our in-housing application also allowed for a couple of automation, ex. SMS reminders.

Daniel S., SMB Customer Support, G2

Improve Call Quality

Automate Calls & Personalize Effectively

Leverage CloudTalk’s visual Call Flow Designer to create custom workflows for your AI call answering service and Interactive Voice Response system, complete with VIP Queues and Skill-based Routing needed for effective conversation hand-over for agents.

As a growing business, we were experiencing more and more communication issues and complaints. After researching the market, we chose CloudTalk. We have now been using the system for a couple of months, and it has resolved the issues that have caused customers to complain. The added bonus is that we have excellent analytics and custom call queues, which have given us control and transparency for our comms team. I would definitely recommend CloudTalk to others.

Matt J., SMB Director, G2

Improve Call Quality

Earn Customer Trust with Local Presence

Route callers from 1+ global markets to local phone numbers customers trust. Choose from one of the widest selections of local, international, and toll-free numbers in the world and scale your inbound and outbound ops in an instant.

Cloudtalk has been a game changer for our company. What I love the most is how easy it is to set up local phone numbers in the countries where our employees are based. Without needing extensive technical work or effort, we can assign numbers and manage calls efficiently, which is incredibly helpful for a globally distributed team. The interface is intuitive, and the call quality has been reliable across the board.

Verified SMB User, G2

Improve Call Quality

Advance Your Business with Conversational AI

Take advantage of all the benefits CloudTalk’s Conversational Intelligence AI offers, complete with Sentiment Analysis, Topic Extraction, Talk-to-Listen Ratios, and more, to create an industry-leading call center with benchmark-breaking metrics and results.

Easy to use and navigate. The AI is a godsend for someone like me who is forgetful about note-taking. Integrates well with all the systems we use, and for someone who has been in sales for years and has used lots of similar products, that is really rare.