AVOXI's Plans & Pricing:Full Guide for 2026
Summary of Avoxi Pricing Plans
| Plan | Price (Per User/Mo) | Best For |
|---|---|---|
| Launch | $0 (+ Number Costs) | Solopreneurs needing a professional global presence without complex features. |
| Contact | $29.99 | Small support teams (min. 3 users) needing basic queuing and CRM integrations. |
| Engaged Enterprise | $49.99 | Scale-ups requiring advanced analytics, live monitoring, and VIP support. |
In a Nutshell
AVOXI offers three Contact Center tiers: Launch ($0/mo), Contact ($29.99/mo), and Engaged Enterprise ($49.99/mo). They are billed per user.
The total cost is a “bundle”: you pay the monthly per-user fee, plus a virtual number (starting at $12.49/mo for these plans). While the $0 “Launch” plan looks tempting, it lacks essential tools like a Softphone or CRM integrations, making the Contact plan the true starting point for most businesses.
What Pricing Plans Does Avoxi Offer?
AVOXI Contact Center pricing follows a seat-based model: Launch is free (pay only for numbers/minutes), Contact is $29.99/user, and Engaged Enterprise is $49.99/user. These prices are for annual billing. You can pay monthly, but the cost will increase.
All plans include 24/7 “Follow the Sun” support and access to AVOXI’s global voice network in 150+ countries. However, features like Call Whispering, Barging, and Salesforce/Zendesk integrations are gated behind the higher-paid tiers.
What Do Real Users Say About Avoxi Pricing?
AVOXI holds a 4.4/5 rating on G2, with users generally praising its global infrastructure. When it works, the reliability is impressive. Jarred S., an IT Manager at a small business, calls it a “good VoIP provider,” noting how quickly their support team resolves issues with local international numbers. His only gripe? A tendency for support to close tickets before confirming the fix.
However, Trustpilot paints a slightly different picture. The tool itself works fine for most users, but the main issues come up around billing and account management. Some users mention unexpected charges after free trials and a cancellation process that can’t be done on your own.
The Bottom Line: AVOXI is strong when it comes to global coverage and technical support. But the complex pricing and tricky cancellation process are worth considering before moving your team to the platform.
AVOXI’s Launch Plan
What Is AVOXI’s Launch Plan?
AVOXI’s Launch Plan is the provider’s cheapest pricing option – quite clearly, considering it’s “free”. Considering the price point, it features a good variety of features for businesses just starting out with their call centers.
What’s included in AVOXI’s Launch Plan?
- TrueLocalTM Caller ID
- Call Forwarding
- Advanced Call Routing
- Call Recording
- Call Insights
Who is AVOXI’s Launch Plan best for?
Solo founders or very small businesses that just need a global “front door”—where calls are forwarded to an existing mobile or landline rather than handled through a computer-based softphone.
What you need to know about AVOXI’s Standard Plan:
However, the $0 price tag only applies to this specific feature package. You will still need to pay AVOXI’s associated costs, including a monthly phone number payment, spent call minutes, and a platform fee.
AVOXI’s Contact Plan
What Is AVOXI’s Contact Plan?
AVOXI’s Contact plan adds vital features missing from the Launch plan, giving users access to more automation options and quality-of-life improvements. If you’re set on AVOXI, this is the plan to choose as an established SMB or mid-market company.
What’s included in AVOXI’s Contact Plan?
- Agent Webphone (Softphone)
- Mobile App
- Live Monitoring & Coaching
- Real-Time Dashboard
- Call Tagging & Dispositioning
Who is AVOXI’s Contact Plan best for?
Small, professional support teams that need their phone system to sync with their helpdesk or CRM to avoid manual data entry.
What you need to know about AVOXI’s Contact Plan:
If you’re looking for extensive integration opportunities or more in-depth analytics on your outbound performance, you may still end up feeling underwhelmed.
Avoxi’s Engaged Enterprise Plan
What Is AVOXI’s Engaged Enterprise Plan?
AVOXI’s Engaged Enterprise plan is the provider’s most comprehensive and expensive package. As the name suggests, it’s intended for enterprise-size businesses. It offers advanced automation and analytical features, among other upgrades.
What’s included in AVOXI’s Engaged Enterprise Plan?
- VIP Calling
- Queue Callback
- Skill-Based Routing
- Unlimited Data Storage
- Custom Integrations (Open API)
Who is AVOXI’s Engaged Enterprise Plan best for?
Rapidly scaling sales and support teams where managers need to proactively “save” calls or move resources around based on real-time spikes in call volume.
What you need to know about AVOXI’s Engaged Enterprise Plan
Customers paying for this plan may be disappointed to find it lacking any form of AI features, or vital agent enablement tools, such as Power and Smart Dialers.
What Are AVOXI’s Additional Costs?
AVOXI’s relatively low pricing comes with a cost. Added to every plan are several monthly and one-time fees you need to pay, which can quickly increase your call center budget requirements. AVOXI’s hidden costs include:
- Platform Fee: $9.99 per user account at creation
- Number Fee: $12.49 minimum per number/month (minimum 1 number required)
- License Fee: 2.5% of spend with a $9.99 monthly minimum in Standard, 4% of spend with a $99.99 monthly minimum in Premium
- Onboarding: $24.99 one-time agent onboarding fee per license
- $149.99 initial onboarding fee for new customers (<6 licenses)
So, even if you choose AVOXI’s Launch plan for $0 per user/month, you will have to pay a minimum of $34.98 in startup fees and an additional $33.39 each month for an account with a single user and phone number.
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CloudTalk Vs. AVOXI: Which Is Better?
Whenever you’re considering a particular provider, it’s important to look at their offering in context of other options on the market. In this case, we’ll be comparing AVOXI against CloudTalk, so it’s vital we give you some context.
| Aspect/Features | CloudTalk | AVOXI |
|---|---|---|
| Starting Price | From $19/user/month | $0 per user/month |
| Inbound Calls | Unlimited | Unlimited |
| Domestic Calls | 500 / 1,000 / Unlimited Based on plan, worldwide | Unlimited in the US & CA (from Contact) |
| Mobile Apps (iOS, Android) | Included in all plans | From Contact ($29.99 per user/month) |
| Unlimited Storage | From Essential ($29 per user/month) | From Engaged Enterprise ($49.99 per user/month) |
| International Numbers | 160+ countries | 150+ |
| Toll-Free Numbers | Available in all plans | Available in all plans |
| Number Porting | Available in all plans | Available in all plans |
| Integrations | 35+ from Essential ($29 per user/month) | 25+ from Contact ($29.99 per user/month) |
| Workflow Automation | From Essential ($29 per user/month) | Not available |
| Wallboard | From Expert ($49 per user/month) | Not available |
| Sales Dialers (Power, Smart) | From Expert ($49 per user/month) or as an add on | Not available |
| Advanced Analytics | From Expert ($49 per user/month) | From Engaged Enterprise ($49.99 per user/month) |
| WhatsApp Integration | Available Expert ($49 per user/month) | Not available |
CloudTalk Vs. AVOXI: Key Takeaways
Based on our comparison between CloudTalk’s and AVOXI pricing and plans, we can glean several insights. These include:
- Pricing: Although AVOXI’s Launch plan appears to be cheaper, the associated fees actually come to be more expensive than CloudTalk’s Starter plan.
- Features: Despite sharing a price point in their high-end plans, CloudTalk offers a more comprehensive selection of features, along with the option for AI.
- Integrations: Both AVOXI and CloudTalk offer the most popular integrations for 3rd party systems, but CloudTalk has a larger ecosystem.
- International Numbers: CloudTalk offers a more extensive selection of international, toll-free, and local numbers for global growth and expansion.
What are AVOXI’s Best Features?
As we’ve discussed, AVOXI’s packages are quite varied in terms of features and use cases. However, there are a few that rise above the rest. Based on online reviews and testimonials, AVOXI’s top 3 best features include:
- Skill-Based Routing: This feature ensures that incoming calls are routed to the most appropriate agent based on specific skills and expertise. It helps in resolving customer issues by connecting them to the right person.
- Interactive Voice Response (ACD): This feature manages incoming calls and distributes them to available agents to reduce wait times and ensure that calls are handled in a timely manner, improving overall customer satisfaction.
- Automatic Call Distribution (IVR): This feature uses pre-recorded messages and menu options to guide callers through a series of prompts to direct calls to the correct departments without human intervention and save time.
What Are AVOXI’s Pros and Cons?
Based on everything discussed so far, we can make several conclusions regarding AVOXI’s strongest and weakest aspects.
PROS
- Affordable Launch Plan: Ignoring associated costs, AVOXI’s Launch plan is unparalleled in the fact that it can be signed up to for completely free.
- Entry-Level Features: When compared to other AVOXI alternatives, its entry-level plans offer a comprehensive selection of plans at the price point.
- 2-Way Messaging: AVOXI call center pricing automatically comes with effective, free messaging in US and Canada, perfect for customer support.
CONS
- Affordable Launch Plan: Ignoring associated costs, AVOXI’s Launch plan is unparalleled in the fact that it can be signed up to for completely free.
- Entry-Level Features: When compared to other AVOXI alternatives, its entry-level plans offer a comprehensive selection of plans at the price point.
- 2-Way Messaging: AVOXI call center pricing automatically comes with effective, free messaging in US and Canada, perfect for customer support.
CloudTalk: The Best Call Center Choice
As you’ve seen, AVOXI is an up-and-coming competitor in the call center software scene. However, several aspects hold it back from outperforming its competitors. CloudTalk is essentially everything AVOXI is, only more so.
So, if you’re looking to create exceptional customer experiences with AI-powered and advanced features across 160+ markets, look no further than CloudTalk.
See What CloudTalk Can Do For You
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