Top 10 Help Scout Integrations in 2025 to Automate Your Business

Integrations = +25% CSAT.¹ If Help Scout isn’t connected, that quarter of customer goodwill is already in an Uber to your competitor’s office.

Without integrations, your team turns into digital archaeologists—digging through tabs for context, copy-pasting call notes, and apologizing for things they can’t see. Wiring Help Scout to your phone system, CRM, and collab tools means a full view of every conversation. Faster replies, fewer handoffs, happier humans.

In this guide, you’ll learn what to connect, why it matters, and which switches to flip—so tickets route themselves, calls log where they should, and your CRM stops needing daily apology emails.

What Is a Help Scout Integration?

A Help Scout app integration connects Help Scout’s shared inbox, Docs, and Beacon with the other apps you use every day. It keeps systems in sync (think: contacts, conversations, tags, call logs) and removes the manual work between support, sales, and ops.

Why Trust CloudTalk?

For nearly 10 years, we’ve been helping more than 30,000 professionals with our solutions. Along the way, we’ve worked closely with experts across customer support, sales, and operations—listening to their challenges and following market trends.

To support better software decisions, we’ve reviewed over 200 software tools across industries. In the process, we’ve analyzed 5,500+ verified customer reviews from platforms like G2, Gartner, Capterra, and TrustRadius, plus real discussions on Reddit and Quora. 

In the last year alone, we published over 1,000 articles—each one written by humans for humans, with care and a deep understanding of our customers’ needs. The reviews are based on trustworthy data, with one clear goal: to provide reliable insights and answers for you.

Learn how we keep our content integrity and our software review methodology.

The 10 Best Help Scout Integrations for 2025

Before we dive into your Help Scout integration options, here’s a quick look at the top picks for support, success, and revenue teams.

And here’s a little TL;DR for your because really – who has time these days to read actual paragraphs?

CloudTalk

CloudTalk is a cloud-based business phone system and Help Scout VoIP integration. Together, they turn every call into an automated workflow—no code, no drama.

Picture this: a customer calls about an issue, it goes to voicemail, and your team is mid-coffee. Instead of that customer waiting in limbo, the CloudTalk/Help Scout integration logs the call, creates or updates the conversation, assigns it to the right owner, and can even nudge Slack—before anyone asks, “Who’s on this?” With Help Scout CTI, your agents click to call from numbers in Help Scout and see caller history where it matters.

For SMBs, this means less admin and fewer dropped balls. Every call, voicemail, and follow-up gets tracked, acted on, and tied neatly into your systems—so your team can focus on solving problems, not transcribing them. Setup is simple: add Help Scout in CloudTalk’s Integrations, authorize, then choose which call types to log and which numbers to connect.

You can also integrate CloudTalk’s AI Voice Agent to help out with the calls that your tem doesn’t have time to get around to.

Key features:

Pricing:

CloudTalk offers four pricing plans, each with its own set of features:

Salesforce

The Help Scout Salesforce Integration ensures conversations, call notes, and customer context don’t vanish into the ether. Push support activity into Salesforce to trigger flows, update account health, and give AEs the visibility they always say they don’t have (because they don’t). Attach conversation links to cases or opportunities so revenue and support finally share the same receipts.

HubSpot

The Help Scout HubSpot Integration keeps contacts, tickets, and lifecycle stages in sync. New support conversations can update lead status or enrollment in nurture sequences; campaign context appears in the inbox so your replies actually match the email they just opened. It’s the bridge between marketing promises and support reality—chef’s kiss.

Pipedrive

The Help Scout Pipedrive Integration helps small teams keep deals moving without babysitting their CRM. Convert qualified support conversations into deals, log call outcomes, and remind reps to follow up (because “I’ll do it later” is not a strategy). For pipeline hygiene that doesn’t require a weekly all-hands, this pairing delivers.

Zoho CRM

Affordable, capable, and friendly to ops: the Zoho CRM Integration gives you contact sync, pipeline updates, and support context where your sellers live. Think of it as a Help Scout integration solution that keeps costs low and data consistent—no more spreadsheet archaeology.

Asana

Turn conversations into action with Help Scout ↔ Asana. Create tasks for bug fixes, content updates, onboarding checklists—whatever your customers keep (politely) yelling about. The magic is accountability: once it’s in Asana, it exists in time and space and can no longer be “forgotten because Slack was busy.”

Slack

The Slack ↔ Help Scout integration pipes conversation updates into channels so triage happens fast and in the open. New conversations, assignments, updates, replies—send them to the channel that actually gets eyes. It’s the fastest way to align support with product, success, and sales without forcing everyone into yet another dashboard.

Notion

Make your Help Scout integration examples tangible by piping tags, themes, and wins into Notion. Centralize call notes, post-mortems, and “things we never want to repeat” into a searchable knowledge base. Your future self (and the new hire onboarding next Tuesday) will say thank you.

Jira

When a bug needs adult supervision, push it to Jira with full context from Help Scout—conversation link, customer details, steps to reproduce, the whole melodrama. Your developers get signal, not noise; your agents get status updates without chasing. It’s escalation with receipts.

Trello

For lightweight tracking, send Help Scout conversations to Trello boards and keep work moving—simple, transparent, and impossible to ignore when the card hits “Overdue.” Perfect for small ops, content tweaks, and partnerships that don’t need the Great Wall of Process.

Benefits of HelpScout Integration

How to Choose the Right HelpScout Integration for Your Business

Here’s the thing: you don’t need every app under the sun. That’s how you end up with a Franken-stack—half your budget going to tools you only remember when finance emails you a very polite question. Instead, pick what actually fixes your problems. Here’s your cheat sheet of Help Scout integration tools:

CRM Integrations

If renewal risk sneaks up like a cat at 3 a.m., connect Help Scout to your CRM. Choose Salesforce or HubSpot if you’re feeling fancy, Pipedrive or Zoho if you like it simple and affordable. (Yes, this is your “Help Scout Salesforce Integration / Help Scout HubSpot Integration / Help Scout Pipedrive Integration moment.)

Marketing Integrations

Running campaigns or lifecycle journeys? Tie Help Scout marketing integrations to your funnels so replies reflect reality and customers don’t get “Welcome!” emails after a refund. Your reputation (and sanity) will thank you.

Support + Collaboration

Customers don’t care that your inbox is “a little full.” They want answers. Use Slack to swarm issues, Jira to escalate bugs, and Trello/Asana to make follow-ups tangible.

Knowledge & Docs

If your team spends half their lives saying “Where’s the latest product info?”, pipe themes and notes into Notion. Build playbooks that save your future self hours.

Calling & CTI

Bring voice into the picture with CloudTalk—a Help Scout calling integration that logs calls, SMS, and voicemails right where your agents live. It’s the missing link between conversations and outcomes.

How to Set Up Help Scout Integrations in Minutes

You don’t need a developer or a 200-slide onboarding deck. Here’s the short version:

Browse the integration gallery for native pairings like Slack, Jira, Trello, and CloudTalk; or use automation tools (Make, Zapier) for custom flows.

Click the integration, sign in, and grant permissions.

Define what kicks things off (new conversation, status change, assignment) and what happens next (create task, update CRM, log call, post to Slack).

Run a quick test and flip it on. For CloudTalk specifically, you can also start in CloudTalk → Account → Integrations → Help Scout, authorize, then select which call types to log and which numbers to connect.

Start simple (one flow), measure impact, then layer in more Help Scout integration examples as you go.

Automate the Busywork, Focus on What Matters

Your team wasn’t hired to copy-paste between tools like it’s 1999. Help Scout software plus the right integrations cut the chaos, connect your apps, and give you back the hours you’ve been doom-tabbing.

For AI voice and calling solutions, CloudTalk’s Help Scout integration will make your agents’ lives easier and your customers happier.

Source:

Natalie Asmussen

23 Sep 2025

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