Aircall charges more. CloudTalk delivers more. Switch and save up to 60%
Dropped calls. Basic analytics. Hidden fees at renewal. If you’re evaluating Aircall, these are
the things their customers told us — before they switched.
Global reach, local clarity
Call with confidence in 160+ markets—crystal clear quality whatever your team grows.
Human + AI voice
Combine real agents with AI-powered assistants for faster, smarter responses.
Actionable insights
Turn call data into performance gains with live dashboards and trend analytics.
Considering Aircall? Here’s what to consider.
Aircall is charging a premium price, but that doesn’t mean they have it all.
Here’s what their customers flagged before switching.
Dropped calls and reliability issues
Call drops, poor audio quality, and connectivity problems are the most commonly reported complaints from Aircall customers — and the most frequently cited reason prospects switch to CloudTalk.
Expensive Platform and Onboarding fees
Beyond the seat price, Aircall customers report being caught off guard by add-on costs — including analytics, extra numbers, and fees that aren’t visible in the headline price.
No custom AI notes
Aircall provides generic notes for all meeting types, whether it’s discovery, negotiation, or onboarding, lacking the flexibility to customize AI notes.
No automatic call scoring
It requires managers to manually listen to and score calls, lacking automated call scoring that ensures 100% call coverage for every rep.
No custom CRM field updates
It lacks the ability to update custom CRM fields for specific frameworks like MEDDIC, SPICED, and BANT, so reps still spend hours in CRM grunt work.
Basic analytics unless you pay more
Aircall’s standard plan covers basic reporting. More granular analytics — including campaign-level data and call outcome tracking — require an additional paid tier.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
Why?
Here’s why 200+ Aircall customers upgraded to CloudTalk.
Better call quality, analytics that don’t cost extra, and a dialer built for
outbound teams. Here’s what made the difference.
We bet Aircall can't offer any of this
The most affordable pricing for your wallet.
No credit card is required.
Try all features of CloudTalk for free.
Aircall pricing based on public rates.
Your savings: $8,400 / Year (Save up to 17%)
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Custom AI Notes
Human-like custom notes, generated by AI
CloudTalk automatically generates notes tailored to your meeting types using custom templates, organizing them by topics such as key takeaways, action items, decisions made, and your custom topics.
Automated CRM Data Entry
AI updates your custom CRM fields for you
With CloudTalk’s native CRM integrations, automatically save your notes to associated CRM records while effortlessly updating custom fields for MEDDIC, SPICED, and BANT sales methodologies.
Automatic Call Scoring
AI scores every call automatically
CloudTalk’s AI automatically evaluates every call based on your custom criteria, providing instant feedback to reps and ensuring 100% call coverage without managers having to manually review calls.
Power Dialer & Campaign Management
Maximize outbound productivity
CloudTalk’s power dialer lets your team run scheduled campaigns, drop voicemails automatically, and move between calls without manual setup — so reps spend more time talking and less time between calls.
Integrations
Works Seamlessly with Your Tools
From CRMs and helpdesks to applicant tracking systems, CloudTalk connects with the platforms you rely on. Choose from 100+ built-in integrations, or go further with Zapier, Make, or CloudTalk’s no-code workflow automation builder.
The Ultimate Showdown
CloudTalk vs. Aircall
Frequently asked questions
Everything you need to know about the product and billing.
Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
Yes, you can upgrade or downgrade your plan at any time from your account settings.
You can cancel your plan at any time. We’ll refund you the difference for any unused subscription period.
Yes, you can add billing details, VAT numbers, or company information to your invoices in the billing settings.
Billing is handled monthly or annually based on your plan. You’ll receive an invoice via email each billing cycle.
You can change your account email in the account settings page. A confirmation link will be sent to your new email.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
What real users are saying
The inside scoop from actual CloudTalk customers.
From 20-Minute Waits to 3-Minute Service
“With CloudTalk, we dropped our missed calls from 80% to 16% and cut wait times by over 85%, while scaling from 2 to 20+ agents.”
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40% Lift in Call Connections
“With CloudTalk, our pre-sales team stopped wasting time on dropped calls and started having more of the right ones.”
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20% More Efficient Call Handling
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
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40% Fewer Missed Calls
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
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From 3 Phone Systems to One Source of Truth
“Before CloudTalk, our data was scattered. Now, everything lives in HubSpot — connected, visible, and fully unified.”
Read case study
66% More Capacity Without Hiring
“CloudTalk made it easy to scale support fast: we cut handle time by 33% and now handle 66% more calls per agent.”
Read case studyStill worried about “change management”?
With CloudTalk’s “done it for you” migration, concierge onboarding and advanced functionality – it’s an “upgrade management”.
