Have you ever wondered why your customer satisfaction rate is lower than you would like? Read about our customer service initiatives do's and don'ts.
Be better prepared for all upcoming calls! A quick run-through of the best features you should use, to make quicker decisions before your agents respond to a call.
Learn how CloudTalk can help your customer support team thrive and win you the long-term loyalty of your customers.
A single bad customer experience has the potential to damage a brand and ultimately impact its bottom line. This year was pretty hard for many businesses, so we decided to reinvest in our customers by making every possible effort to improve our CX. To be honest, it's harder than I thought it would be. Thankfully, I found several solid resources that showed me the path forward, and this book was one of them. Make sure you read it cover to cover. P.S. Having the right tools for your team and knowing how to use them is more important than you may think.
In the past, we were competing with other companies on the product quality and pricing front, but now customer experience has taken over as the key differentiator. When customers are not pleased, they’ll quickly ditch your brand in favor of one that offers a better customer experience. This reality makes customer experience increasingly crucial for businesses of all shapes and sizes. Knowing the do's and don'ts of customer service is key for our growth. This ebook helped us to reconsider our support team's practices and change them for the better.