Inbound Call Recording for Sales: Never Miss a Lead Again

Your reps might forget. Your CRM might miss it. But CloudTalk’s inbound call recording won’t. Every call, every word—captured, stored, and ready to convert.
It’s like having a second set of ears on every deal, without adding headcount.

Replay winning calls, coach faster, close smarter
Eliminate handoff gaps and missed follow-ups
Build a repeatable pipeline from real conversations

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Over 4,000 businesses use CloudTalk to have MORE and BETTER calls

81.7%

Increase of call volume

Call volume got 81.7%↑, missed calls got 23.7%↓.

2.5X

Outbound success rate

Doubled their outbound success & halved lost deals.

80%

Decrease in wait time

Wait times cut by 80% and call handling time by 25%.

Why Use Inbound Call Recording Software?

Coach Smarter, Win More—Cut Support Churn by 60%

Review real conversations to train agents faster and smarter. When teams know what actually happened on the call, they can resolve more issues on the first try and retain more customers.

Understand Customers, Keep 84% Coming Back

Inbound call recording reveals what customers care about most. Spot trends, personalize follow-ups, and build experiences that boost satisfaction—and revenue.

Avoid Costly Fines — Up to €20M for GDPR Violations

Recording calls with proper consent helps you stay compliant with global privacy laws. Avoid penalties and protect your business with secure, automated disclosures.

How Does Inbound Call Recording Work?

Imagine every call that hits your sales line quietly filing itself away—complete with timestamps, names, and context—before your rep even hangs up. That’s what CloudTalk’s inbound call recording does behind the scenes.

Hands-free capture: No buttons, no prompts. Every inbound call is recorded automatically from the first ring to the final “goodbye.”
Organized & secure: Recordings are encrypted, stored, and neatly attached to the right contact or ticket—like a CRM that remembers everything you said.
Instant access & insights: Search, replay, and review calls anytime to uncover objections, coach smarter, or pinpoint what actually moved the deal forward.

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Free Trial

Inbound vs Outbound Call Recording

8 companies

Feature

Trigger

Primary Use Case

Agent Involvement

CRM Integration

Compliance Needs

Value for Sales Teams

Pinned

Inbound Call Recording

Starts recording when a customer calls in

Captures support calls, lead inquiries,
and inbound sales conversations

Fully automated—no action needed to start

Links recordings to incoming calls and tickets

Varies by state/country;
disclosure on answer may be required

Great for lead qualification, objection handling,
and inbound coaching

Outbound Call Recording

Begins when your team places a call

Logs outbound prospecting, follow-ups, and cold calls

Often triggered through dialer or manually
depending on setup

Syncs recordings to outbound activities and contact records

Often requires verbal disclaimer or beep tones
depending on region

Ideal for tracking pitch performance and
refining outbound sequences

Improve Customer Service Quality at Scale

Capture every customer interaction with secure inbound call recording, so your team always has the full story—no more guesswork or secondhand info.

Get a clear picture of what went right, what needs fixing, and how to resolve issues faster.

Review real conversations for better support feedback
Identify frequent blockers and train around them
Increase customer satisfaction by minimizing repeat issues

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Ensure Compliance and Legal Protection—Automatically

With inbound call recording compliance built in, you’ll never scramble for legal documentation again.

CloudTalk helps you meet regulations like GDPR and TCPA with alerts, storage policies, and secure workflows—all without manual oversight.

Get consent notifications where required
Store recordings with audit-ready metadata
Reduce risk with centralized, trackable call records

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Ensure Compliance and Legal Protection—Automatically

Call recordings turn your agents’ conversations into an always-on learning lab. Use inbound call recording and monitoring to surface coachable moments and improve results across the board.

Monitor call quality without interrupting live performance
Create playlists of best-practice calls for onboarding
Spot coaching opportunities using real customer talk tracks

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HOW WE HELP

Support Teams’
Favorite Features

Know the Full Story Before You Say Hello

CloudTalk’s inbound call recording system keeps full conversation history just a click away—so support agents jump in with context, not guesswork.

Replay past calls to avoid repeating questions or missing key info.
Share recordings with teammates to handle escalations faster.
Store customer interactions securely with clear access permissions.

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Keep Conversations on Track

Support isn’t just about answering—it’s about how you answer. Use inbound call recording and monitoring to coach agents and keep CX consistently excellent.

Flag difficult calls for feedback and team learning.
Monitor live calls for tone, empathy, and issue resolution.
Use recordings to build a library of “gold standard” support moments.

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Stay Compliant, Even on Your Busiest Days

CloudTalk automates the heavy lifting—capturing and logging every call while keeping you covered for compliance and quality.

Automatically record and track inbound calls across all agents.
Log and sync calls to your CRM with inbound call recording support.
Ensure disclosures and consent with built-in notification workflows.

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Monthly Annually

Bosnia and Herzegovina

Central African Republic

Democratic Republic of the Congo

Republic of the Congo

East Timor (Timor-Leste)

Saint Kitts and Nevis

Saint Lucia

Saint Vincent and the Grenadines

Samoa

San Marino

Sao Tome and Principe

Vatican City (Holy See)

Lite

$19

$27

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

Included Minutes

Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

250 outbound 🇨🇴 Colombia minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

250 outbound 🇧🇷 Brazil minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

500 outbound 🇵🇪 Peru minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

500 outbound 🇲🇽 Mexico minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

Unlimited Calls to the US 🇺🇸 and Canada 🇨🇦

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

Features

Round-the-clock email & chat support
Business SMS
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Core call handling features

Including click-to-call, voicemail, call transfer.
1 ring group
Call recording

Call recordings stored for up to 1 month.
Basic call & SMS analytics with unlimited history
Visual call flow designer with basic flow options

Contact Sales

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included

Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

What’s included

500 domestic outbound minutes / user / month across 🇪🇺 EU, 🇬🇧 UK, 🇮🇸 Iceland, 🇳🇴 Norway

Covered countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Contact us to apply.

*In selected countries (Iceland, Bulgaria, Slovenia, Malta), the number of included minutes may be lower.

Need more coverage? Ask us about international bundles.
Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

What’s included

500 outbound 🇦🇺 Australia minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.

Contact us to apply.

Additional international calling bundles available.
Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

Included minutes

Unlimited calls to the US 🇺🇸 & Canada 🇨🇦

Fair usage policy and terms and conditions apply.

Covered countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

*In selected countries (Iceland, Bulgaria, Slovenia, Malta), the number of included minutes may be lower.

Additional international calling bundles available.

Contact us to apply.

or

500 outbound domestic calls across 🇪🇺 EU, 🇬🇧 UK, 🇮🇸 Iceland, 🇳🇴 Norway

Features

International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

Contact Sales

Essential

$29

$39

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

All Starter features, plus…
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

Included Minutes

Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

500 outbound 🇨🇴 Colombia minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

500 outbound 🇧🇷 Brazil minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

1000 outbound 🇵🇪 Peru minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

1000 outbound 🇲🇽 Mexico minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

Unlimited Calls to the US 🇺🇸 and Canada 🇨🇦

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

Features

All Lite features, plus…
24/7 live agent support
Unlimited international calling & SMS/MMS packages possible

Unlock global connectivity with an international minute allotment, with amounts tailored to your plan tier. Terms and conditions apply.
Call tagging
Unlimited concurrent calls
Visual call flow designer with custom flow options
Automated call distribution & call queueing

Including advanced routing features like condition-based routing, skill-based routing, caller-based routing.
Unlimited ring groups
Call menu (IVR)
Workflow automation

Easy workflow creation. Including SMS follow up, Slack notifications and auto-sync of CloudTalk data.
Advanced real-time analytics with unlimited history
Unlimited storage and history for recordings
CRM, Helpdesk integrations, API access

What’s included?

All Starter features, plus…
Unlimited domestic calls across 🇪🇺 EU, 🇬🇧 UK, 🇮🇸 Iceland, 🇳🇴 Norway

Covered countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Contact us to apply.

*In selected countries (Estonia, Latvia, Luxembourg, Iceland, Bulgaria, Slovenia, Malta), the number of included minutes may be lower.

Need more coverage? Ask us about international bundles.
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

What’s included?

All Starter features, plus…
1000 outbound 🇦🇺 Australia minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

Included minutes

Unlimited calls to the US 🇺🇸 & Canada 🇨🇦

Fair usage policy and terms and conditions apply.

🇪🇺 Covered countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

*In selected countries (Estonia, Latvia, Luxembourg, Iceland, Bulgaria, Slovenia, Malta), the number of included minutes may be lower.

Additional international calling bundles available.

Contact us to apply.

or

Unlimited domestic calls across 🇪🇺 EU, 🇬🇧 UK, 🇮🇸 Iceland, 🇳🇴 Norway

Features

All Starter features, plus…
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

Contact Sales

Popular

Expert

$49

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

All Essential features, plus…
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

Included Minutes

Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

Unlimited outbound 🇵🇪 Peru minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada.

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

Unlimited outbound 🇲🇽 Mexico minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada.

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

Unlimited Calls to the US 🇺🇸 and Canada 🇨🇦

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

Features

All Essential features, plus…
24/7 phone support
Sales dialers (power dialer, smart dialer) and call campaign management

Create and dial through prospect lists automatically. Schedule and manage campaigns including surveys, scripts, and dispositions.
Mandatory call tagging
Advanced inbound call handling with smart detection for resolved missed calls
Live call monitoring & wallboards
VIP queues
Callback
Inbound & outbound WhatsApp messaging
Salesforce ecosystem integrations
Single sign-on (SSO)

Included Minutes

1000 outbound 🇧🇷 Brazil minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

or

Unlimited calls to the 🇺🇸 US and 🇨🇦 Canada domestic

Features

All Essential features, plus…
24/7 phone support
Sales dialers (power dialer, smart dialer) and call campaign management

Create and dial through prospect lists automatically. Schedule and manage campaigns including surveys, scripts, and dispositions.
Mandatory call tagging
Advanced inbound call handling with smart detection for resolved missed calls
Live call monitoring & wallboards
VIP queues
Callback
Inbound & outbound WhatsApp messaging
Salesforce ecosystem integrations
Single sign-on (SSO)

Included Minutes

1000 outbound 🇨🇴 Colombia minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.

or

Unlimited calls to the 🇺🇸 US and 🇨🇦 Canada domestic

Features

All Essential features, plus…
24/7 phone support
Sales dialers (power dialer, smart dialer) and call campaign management

Create and dial through prospect lists automatically. Schedule and manage campaigns including surveys, scripts, and dispositions.
Mandatory call tagging
Advanced inbound call handling with smart detection for resolved missed calls
Live call monitoring & wallboards
VIP queues
Callback
Inbound & outbound WhatsApp messaging
Salesforce ecosystem integrations
Single sign-on (SSO)

What’s included?

All Essential features, plus…
Unlimited domestic calls across 🇪🇺 EU, 🇬🇧 UK, 🇮🇸 Iceland, 🇳🇴 Norway

Covered countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Contact us to apply.

*In selected countries (Estonia, Latvia, Luxembourg, Iceland, Bulgaria, Slovenia, Malta), the number of included minutes may be lower.

Need more coverage? Ask us about international bundles.
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

What’s included?

All Essential features, plus…
Unlimited outbound 🇦🇺 Australia minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada.

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.
Contact us to apply.

Additional international calling bundles available.
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

Included minutes

Unlimited calls to the US 🇺🇸 & Canada 🇨🇦

Fair usage policy and terms and conditions apply.

🇪🇺 Covered countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

*In selected countries (Estonia, Latvia, Luxembourg, Iceland, Bulgaria, Slovenia, Malta), the number of included minutes may be lower.

Additional international calling bundles available.

Contact us to apply.

or

Unlimited domestic calls across 🇪🇺 EU, 🇬🇧 UK, 🇮🇸 Iceland, 🇳🇴 Norway

Features

All Essential features, plus…
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

Contact Sales

Custom

Contact us
for tailor-made offer

What’s included?

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

Request a quote

AI Conversation
Intelligence

$9

/ month

Early bird price per agent/month.

What’s included?

Topic Extraction
Call Transcription
Automatic Summaries & Tags
Talk/Listen Ratio
Sentiment Analysis
Trending Topics
CRM Integration
Transcript Keyword Search
Smart Notes

Contact Sales

FAQs

Can I record my incoming phone calls?

Yes, with inbound call recording software, you can automatically capture and store incoming calls for review, coaching, or compliance.

What is an inbound call?

An inbound call is any call initiated by a customer to your business—often for support, sales, or service—and ideal for inbound call recording solutions.