10 Best Conversation Intelligence Software Tools in 2026: Pricing & Reviews

Conversation Intelligence Software: Comparison Table

[NOTE FOR EDITOR: G2 figures verified September 2026. Chorus and Clari Copilot G2 pages could not be fetched directly, so their ratings come from TrustRadius and Capterra and are labelled as such. Please re-check all ten before publishing and update the "verified" date below the table.]

What Is Conversation Intelligence Software?

Conversation intelligence software records your calls, turns them into searchable text, and analyses what happened across all of them at once: which objections came up, who talked too much, where deals stalled, whether the required disclosure was actually read out.

The practical difference from call recording is scale. A manager can listen to maybe five calls a week. A conversation intelligence platform reads every call your team makes and tells you which five are worth listening to. That is the whole value proposition, and it is why the category grew to a projected $32.25 billion in 2026, on its way to $52.03 billion by 2030 according to The Business Research Company.

If you want the full explanation of how the technology works, what data it analyses and which industries get the most out of it, we cover that separately in our guide to conversation intelligence software and its benefits. This page is about which tool to buy and what it costs.

How We Picked These 10 Tools

This list used to have 24 entries. More than half of them were not conversation intelligence software.

Chatbot frameworks and NLP toolkits keep getting filed under this category because the word "conversation" appears in both. They are not the same purchase. A developer library for building a support bot does not help a sales manager review calls, and putting the two on one list makes the list useless to whoever is actually shopping. So we cut everything that could not do the core job.

To make this version, a tool had to:

• Capture and transcribe real customer conversations, not just text chat. Pure call transcription software without analysis did not qualify
• Analyse those conversations automatically: summaries, topics, sentiment, scoring or coaching signals
• Push what it finds somewhere a team already works, usually a CRM or helpdesk
• Be a product you can buy, not a library you have to build on
• Have enough verified reviews on G2, Capterra or TrustRadius to judge it fairly

Pricing below is what each vendor published as of September 2026. Where a vendor publishes nothing, we say so and label any third-party estimate as an estimate. Six of these ten will not tell you what they cost without a sales call, which is itself worth knowing before you start.

The 10 Best Conversation Intelligence Software Tools in 2026

1. CloudTalk: Best for Teams That Want Conversation Intelligence Inside Their Phone System

CloudTalk is a business phone system and an AI voice agent with conversation intelligence built into the call path rather than bolted onto it. Because the calls already run through CloudTalk, there is no connector to break and no separate recorder to provision: you switch the add-on on and every call from that point forward is transcribed, summarised and scoreable.

That changes the economics more than the feature list does. Recorder-first platforms are usually rolled out to a leadership tier because of per-seat cost. At $9/user/month you can put it on everyone, which is the difference between reviewing a sample of calls and reviewing all of them.

Key Features of CloudTalk Conversation Intelligence

• Call transcription with speaker separation, searchable across every recorded call
• AI Smart Notes and automatic call summaries written into the CRM record
• AI call scoring against templates you define, so QA is consistent between reviewers
• Sentiment analysis, topic extraction and trending topics across teams and languages
• Talk-to-listen ratio and call analytics that sit next to your routing, dialer and reporting

Who Is CloudTalk Best For?

Sales and support teams that already make their calls through a cloud phone system and want call review, coaching and QA covered without buying and integrating a second platform. It suits multilingual and multi-site teams particularly well, since transcripts and scoring work across markets a supervisor may not speak.

What Is the Pricing of CloudTalk?

What Do Customers Say About CloudTalk?

Capitalo, a financial education company, expanded into Germany with no German-speaking supervisor and could not review its own calls. After switching on conversation intelligence, quality analysis dropped from two hours a day to 20 minutes, wrongly targeted leads fell 24%, and the team grew by 64 agents in 13 months under one supervisor.

Where CloudTalk Falls Short

CloudTalk's conversation intelligence is an after-call layer: transcripts, summaries, scoring and topic trends once the call has ended. It does not whisper prompts to an agent mid-call. If live in-call coaching is the thing you are buying for, Dialpad and Clari Copilot do that today and CloudTalk does not.

2. Gong: Best for Enterprise Revenue Teams With a RevOps Function

Gong is the category's reference point and the most complete product on this list. It analyses calls, emails and CRM activity together, then predicts which deals are at risk and why. Nothing else here goes as deep on deal signal.

It is also the least accessible. There is no published price, no free trial, and the platform genuinely needs someone to own it. Buy Gong without a RevOps owner and you get an expensive call recorder.

Key Features of Gong

• Call and email analysis with automatic deal-signal extraction
• Gong Forecast for AI-driven pipeline prediction
• Gong Engage for sequencing and prioritised outreach
• Gong Enable, which builds coaching and ramp content from real calls
• Gong Agents for automated follow-ups and CRM field updates

Who Is Gong Best For?

B2B sales organisations from roughly 50 reps upward, with the budget for a premium platform and a RevOps or enablement team to administer it.

What Is the Pricing of Gong?

• Not published. Gong's pricing page routes you through a company-size form to a custom proposal
• Procurement data from Vendr, based on 1,133 purchases, puts the median annual contract at $55,080, with per-seat pricing in the $1,200 to $2,600 per year range
• Forecast, Engage and Enable are licensed separately from the core product
• No free trial and no free tier

We break the numbers down further in our guide to Gong pricing.

What Do Customers Say About Gong?

Gong holds 4.7/5 on G2 across more than 6,500 reviews, the strongest combination of rating and volume in the category. The recurring complaint is navigation at scale. One G2 reviewer: "Finding recordings is a bit cumbersome. You have to first check the long list of interactions." Cost is the other constant theme.

3. Chorus by ZoomInfo: Best for Companies Already Paying for ZoomInfo

Chorus does the standard conversation intelligence job and then layers ZoomInfo's contact and company database over the top, so call insights arrive attached to firmographic data you would otherwise look up separately. If ZoomInfo is already in your stack, that context is genuinely useful and the procurement path is short.

If it is not, you are buying into a data platform to get a call analyser, which is a large decision for a small feature.

Key Features of Chorus by ZoomInfo

• Call and email transcription with automatic insight extraction
• Deal intelligence with auto-captured contacts synced to the CRM
• Market intelligence that tracks competitor and trend language across calls
• Connected Intelligence, which blends ZoomInfo's database into call context
• Rep scorecards tied to call behaviours

Who Is Chorus Best For?

Existing ZoomInfo customers, especially enterprise sales teams that want one vendor for prospect data and call analysis.

What Is the Pricing of Chorus?

• Not published. ZoomInfo lists no tiers, seat minimums or trial length for Chorus
• TrustRadius confirms no pricing plans are listed; third-party figures in circulation range from $100/month to $667/user/month and contradict each other by an order of magnitude, so treat all of them as unreliable
• A free trial CTA exists, with no stated duration

What Do Customers Say About Chorus?

TrustRadius scores it 8.1/10 across 462 reviews, Capterra 4.5/5 across 67. Post-acquisition commercial friction is the theme that keeps recurring. One Capterra reviewer, a CEO: "Were acquired by Zoominfo. Alongside with that, came high pressure sales tactics and opaque pricing." Others report recordings taking a long time to process.

4. Clari Copilot: Best for RevOps Teams That Run Forecasts Off Call Data

Clari Copilot, previously Wingman, feeds call insights straight into Clari's pipeline and forecast layer. Its stand-out feature is live battlecards: when a prospect names a competitor mid-call, the rep gets the objection-handling prompt on screen while the call is still happening.

One thing to know before you shortlist it: Clari and Salesloft completed a merger in December 2025, so Clari Copilot and Salesloft Conversations are now sibling products under one parent. A Salesloft reviewer on the RevOps side already noted that "development on Conversation Insights capability has slowed as the merger with Clari has taken higher priority." Ask where each product sits on the roadmap before you sign a multi-year deal with either.

Key Features of Clari Copilot

• Auto-recording across Zoom, Teams and Google Meet with AI summaries
• Real-time battlecards triggered by competitor mentions on live calls
• Automatic Salesforce field updates pulled from call content
• Coaching library with flagged moments, scorecards and leaderboards
• Call insights feeding Clari's deal and pipeline health scoring

Who Is Clari Copilot Best For?

Existing Clari customers and enterprise sales orgs where the weekly forecast call is the main event and call evidence needs to sit inside it.

What Is the Pricing of Clari Copilot?

• Not published. No public pricing page, annual contracts only, no self-serve option
• Third-party procurement estimates put it at roughly $60 to $110 per user per month as an add-on to Clari Core, or $120 to $160 standalone. These vary by up to 3x between sources, so treat them as directional only
• No published free trial; access is through a sales demo

What Do Customers Say About Clari Copilot?

4.7/5 on Capterra across 314 verified reviews. Transcription accuracy on accents and proper nouns is the most common complaint. One reviewer, a BDM: "Depending on accent and name, the system doesn't spell correctly." Reviewers also flag a 15-language cap.

5. Jiminny: Best for Mid-Market Sales Teams Priced Out of Gong

Jiminny covers the core Gong use cases, recording, transcription, coaching scorecards and pipeline signal, at a price most mid-market teams can actually approve. It is the tool teams tend to land on after a Gong quote arrives and the budget conversation gets awkward.

Key Features of Jiminny

• Automated call and video recording with AI transcription
• AI Notetaker that syncs notes to the CRM without manual entry
• Coaching scorecards and insights for manager reviews
• Competitor mention flagging during live calls
• Pipeline and revenue intelligence surfaced from conversation data

Who Is Jiminny Best For?

Small to mid-market sales teams that want serious coaching functionality without an enterprise contract or a data-platform bundle attached.

What Is the Pricing of Jiminny?

• Not published on Jiminny's site. Every route leads to "Book a Demo"
• Capterra and GetApp both list a starting price of $85/user/month
• Vendr reports a median annual contract of $27,000, ranging from $11,160 to $52,728
• 14-day free trial, no credit card required

What Do Customers Say About Jiminny?

4.6/5 on G2 across 931 reviews. Capterra tells a rougher story on a much smaller sample, 4.2/5 from 13 reviews, with reliability the sharpest complaint. Raheim B., a marketing manager, in a one-star review: "The product broke all the time, the AI missed critical meetings all the time." Non-English transcription quality also comes up repeatedly.

6. Avoma: Best for SMBs That Want Published Pricing

Avoma is the only tool in the top half of this list that publishes complete pricing on its own site, tier by tier, add-on by add-on. In a category this quote-happy, that alone is worth something.

It also bundles meeting scheduling and lead routing into the same product, so a small revenue team can replace three subscriptions with one. Read the pricing carefully though: conversation intelligence is an add-on, not part of the base plan.

Key Features of Avoma

• Speaker-identified transcription in 75+ languages
• AI notes with Smart Chapters that segment a call by topic automatically
• AI call scoring for full coaching coverage, plus real-time objection handling
• Revenue intelligence with deal risk alerts and MEDDIC, BANT or SPICED tracking
• Built-in scheduler and lead router with round-robin routing

Who Is Avoma Best For?

SMB and mid-market revenue teams that would rather buy one tool with a visible price than stitch together a notetaker, a coaching platform and a scheduler.

What Is the Pricing of Avoma?

• Startup: $19/seat/month annual, $29 monthly, up to 25 paid seats
• Organization: $24/seat/month annual, $39 monthly, up to 100 paid seats
• Enterprise: $39/seat/month, annual billing only, 10-seat minimum
• Conversation Intelligence add-on: $29/seat/month annual, $35 monthly. Revenue Intelligence is another $29
• View-only seats are free and unlimited; 14-day free trial, no credit card

Worth doing the arithmetic: Organization plus the conversation intelligence add-on is $53/seat/month annually, not $24.

What Do Customers Say About Avoma?

4.6/5 on G2 across 1,364 reviews. Transcription accuracy on accents is the repeated theme. Oğuzhan T., a design engineer: "Sometimes the transcription accuracy can drop slightly depending on the speaker's accent or background noise."

7. Fireflies.ai: Best for Small Teams That Need Notes First, Analytics Second

Fireflies is the cheapest realistic entry point in this list and the only one with a genuinely usable free tier. It started as a meeting notetaker and has grown a conversation intelligence layer on top, which is the right order of operations for a small team: get every call captured first, worry about analytics when there is enough volume to analyse.

Key Features of Fireflies.ai

• Real-time transcription and notes in 100+ languages
• Team conversation intelligence and analytics from the Business tier up
• AI Skills and Ask Fireflies for querying your own meeting history
• AI Voice Agents, launched September 2026, running across 2,100+ organisations
• API access included even on the free plan

Who Is Fireflies.ai Best For?

Small teams, founders and individual sellers who need meetings captured and searchable on a budget. It is not built for contact-centre QA programmes and does not pretend to be.

What Is the Pricing of Fireflies.ai?

• Free: $0 forever, unlimited transcription, 400 minutes of storage per team, 20 AI credits
• Pro: $10/seat/month annual, $18 monthly
• Business: $19/seat/month annual, $29 monthly. This is the tier that unlocks conversation intelligence and team analytics
• Enterprise: $39/seat/month, annual only, adds SSO, audit logs and HIPAA compliance
• No seat minimums on any tier

What Do Customers Say About Fireflies.ai?

4.7/5 on G2 across 753 reviews and 4.9/5 on Capterra across 735. The AI credit system is the sore point. Alex C. on G2: "The billing with AI credits is very difficult to track and has caused us to be charged more than expected."

8. Dialpad Ai: Best for Live In-Call Coaching

Dialpad built its own speech recognition engine rather than wrapping someone else's, and it shows in the live features: transcription appears as the call happens and coaching cards surface talk tracks mid-conversation. If the job to be done is helping a rep during the call rather than after it, Dialpad is the strongest option here.

Key Features of Dialpad Ai

• Live transcription with on-screen coaching cards during the call
• AI Recaps auto-logged to the CRM after every call
• Sentiment analysis and moment alerts for competitor or pricing mentions
• Ai Scorecards for automated QA against custom criteria
• Phone system, contact centre and conversation intelligence on one bill

Who Is Dialpad Ai Best For?

Teams that want telephony and conversation intelligence from one vendor and rate real-time assistance above depth of post-call analytics.

What Is the Pricing of Dialpad Ai?

• Connect Standard: $15/user/month annual, $27 monthly. Includes core AI transcription and summaries
• Connect Pro: $25/user/month annual, $35 monthly, 3-seat minimum
• Connect Enterprise: custom quote, 100-seat minimum
• Dialpad Sell, the sales-specific package with real-time coaching, is quoted separately and published figures conflict between sources. Get it in writing
• 14-day free trial on Standard and Pro, no credit card

Full tier detail is in our Dialpad pricing guide.

What Do Customers Say About Dialpad Ai?

4.4/5 on G2 across roughly 4,200 reviews for the core platform. Multilingual handling is the recurring gap. One reviewer reports that bilingual calls go unsummarised: "if I speak to a client in Spanish, the AI doesn't summarize the call." Several AI features also stop working if call recording is switched off.

9. HubSpot Conversation Intelligence: Best for Teams Already on Sales Hub Enterprise

HubSpot's version lives inside the CRM record, which is its whole advantage: the transcript, the tracked terms and the coaching notes sit on the deal timeline with everything else, and workflows can fire off what was said on a call.

The catch is the gate. Conversation intelligence is Sales Hub Enterprise only. If you are on Professional at $90/seat, adding it means moving your whole team to $150/seat plus a $3,500 onboarding fee, which makes it the most expensive way to acquire this feature on the list.

Key Features of HubSpot Conversation Intelligence

• Call recording and transcription attached directly to the CRM record
• Tracked terms that alert on competitor names or pricing objections across all calls
• AI call summaries and coaching notes on the deal timeline
• Coaching playlists built from flagged moments across reps
• Workflow automation triggered by conversation data

Who Is HubSpot Best For?

Teams already on Sales Hub Enterprise, where conversation intelligence is a feature they have already paid for rather than a new purchase.

What Is the Pricing of HubSpot Conversation Intelligence?

• Free and Starter ($7/seat/month annual): no conversation intelligence
• Professional: $90/seat/month annual plus a one-time $1,500 onboarding fee. Still no conversation intelligence
• Enterprise: $150/seat/month annual plus a one-time $3,500 onboarding fee. This is the only tier that includes it
• 14-day free trial on paid Sales Hub tiers

What Do Customers Say About HubSpot?

Sales Hub holds 4.4/5 on G2 across nearly 14,000 reviews. Conversation intelligence has no separate listing because it is a feature, not a product. The complaints that matter here are about the calling layer underneath it: one customer had to add Twilio alongside HubSpot because HubSpot calling could not reach their Caribbean numbers, and conversation intelligence is only as good as the calls it captures.

10. Observe.AI: Best for Large Contact Centres With Compliance Programmes

Observe.AI is the only tool on this list built for contact centres rather than sales teams, and the difference is real. It auto-scores 100% of interactions against custom rubrics, which is what a QA programme in a regulated industry actually needs, and its Companion Agent, launched in May 2026, moved it from flagging problems to guiding agents through them.

Key Features of Observe.AI

• Real-time agent assist with live compliance and talk-track prompts
• Automated QA scoring across 100% of interactions
• Companion Agent, configured in plain English, spanning pre-, during- and post-call work
• Sentiment and root-cause analytics with trend dashboards
• VoiceAI Agents handling interactions alongside human agents

Who Is Observe.AI Best For?

Enterprises running 100 agents or more in banking, insurance, healthcare or automotive, where call quality management and compliance evidence are the point rather than deal insight.

What Is the Pricing of Observe.AI?

• Not published. Five tiers are listed, all of them "talk to sales", with no free trial
• Third-party estimates put a single module at roughly $69 per agent per month, with full-platform deployments in the $60,000 to $180,000 per year range
• Reported minimum of 100 agent seats, annual contracts only

We go deeper on the tiers in our Observe.AI pricing breakdown.

What Do Customers Say About Observe.AI?

4.6/5 on G2 across 267 reviews. Reviewers cite transcription trouble with accented and overlapping speech and integration complexity with legacy systems. One G2 reviewer dismissed it as "nothing more than a voice to text service," alongside implementation delays.

Also Worth Knowing

CallMiner remains the deepest speech analytics platform for regulated enterprises, and it acquired conversational AI vendor VOCALLS in June 2025 to add virtual agents. Expect quote-only pricing around a six-figure annual contract, and a steep learning curve on building analytics categories. Salesloft Conversations is worth a look if you already run Salesloft cadences, with the merger caveat noted under Clari Copilot above.

How Much Does Conversation Intelligence Software Cost?

There are only three pricing models in this category, and the one you pick decides your bill more than any feature comparison will.

What Actually Drives the Bill

• How many people you license. At $9/user you cover 60 reps for $540/month. At $150/seat the same coverage is $9,000/month, which is why enterprise buyers license managers only and end up analysing a sample instead of everything
• Onboarding fees. HubSpot charges $1,500 on Professional and $3,500 on Enterprise. These never appear in a per-seat comparison
• Add-ons stacked on a base plan. Avoma's headline is $24/seat, but with conversation intelligence it is $53
• Seat minimums. Observe.AI reportedly starts at 100 agents. Dialpad Enterprise starts at 100. Salesloft has been reported at 10 to 15
• Consumption pricing. Fireflies meters AI credits, and reviewers report being charged more than they expected because the credits are hard to track

One negotiating note: because most of this category is quoted rather than listed, the first number is rarely the last one. Vendr's data shows initial Gong quotes typically landing 20% to 40% above the final negotiated price, and CallMiner customers averaging around 15% off list.

What Changed in Conversation Intelligence in 2026

If your shortlist is more than a year old, three things have moved.

Real-Time Is Table Stakes, Agentic Is the New Differentiator

Post-call scoring used to be the product. Now it is the baseline, and the vendors are competing on what happens during the call and after it without a human. Observe.AI shipped Companion Agent in May 2026, Fireflies launched AI Voice Agents in September 2026, and CallMiner bought its automation layer. When you evaluate, separate what a tool does live from what it does after the fact, because the marketing pages no longer distinguish between them.

The Vendor Landscape Consolidated

Clari and Salesloft merged in December 2025, putting two conversation intelligence products under one roof, and a Salesloft reviewer has already reported roadmap work slowing as a result. CallMiner acquired VOCALLS in June 2025. Chorus reviewers still describe post-acquisition pricing friction under ZoomInfo years later. Ask any vendor on this list where their product sits in the parent company's plans, because a multi-year contract outlives a roadmap.

Pricing Models Split in Two

Enterprise incumbents went further into quote-only, seat-minimum, annual-only contracts. The lower end went the other way, with published per-seat pricing plus consumption add-ons. There is very little left in the middle, which is why the same feature can cost $9 or $150 per user depending only on which door you walk through.

Which Conversation Intelligence Tool Should You Choose?

• You already run your calls through a cloud phone system: add conversation intelligence there first. It is the cheapest route to covering every call, and covering every call is what makes the data useful
• You have 50+ reps, a RevOps owner and real budget: Gong, and expect to negotiate
• You want Gong's job done at mid-market money: Jiminny, paired with a real sales coaching plan
• You are an SMB that wants to see the price before the demo: Avoma, with the add-on maths done properly
• You need coaching during the call, not after it: Dialpad or Clari Copilot
• You run a 100+ agent contact centre with compliance obligations: Observe.AI or CallMiner
• You are on Sales Hub Enterprise already: use what you are paying for before buying anything else
• You are a team of five with no budget: Fireflies free, and upgrade when you have calls worth analysing

Why CloudTalk for Conversation Intelligence

Most conversation intelligence is sold as a second platform that plugs into your first one. That is where the cost and the gaps come from: a connector that drops calls, a per-seat price that forces you to license managers only, and a separate admin surface to maintain.

CloudTalk runs the calls and the analysis in the same system. Nothing to connect, nothing to sync, and at $9/user/month it is priced to go on the whole team rather than the top of it. You get searchable transcripts on every call, AI notes written into your CRM, scoring templates that keep QA consistent between reviewers, and sentiment and topic trends across markets, all sitting alongside your AI features, routing and reporting.

It is an after-call layer, and we would rather say so than sell you something else. If your core problem is reviewing and coaching the calls your team already makes, that is exactly the job it does, and the 30-day trial is enough to prove it on your own conversations.