Skip the Replays. Get to the Good Stuff.
Every call holds valuable insights. A solid question. Good talk/listen ratio. A moment where things go sideways.
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Analyze Conversations
Identify key themes, track sentiment, and measure talk/listen balance to improve interactions.
Save Time with Automation
Generate smart summaries, tags, and AI notes while converting calls into searchable transcripts.
Streamline Workflows
Auto-log insights into your CRM for complete conversation data and seamless integration.
Find out why our customers love us
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
CloudTalk’s AI Makes Operator Feedback Effortless
I love how CloudTalk’s Conversation Intelligence makes giving feedback to operators so much easier. It lets me zoom straight into the key moments of a call, especially when something goes wrong or sentiment dips. It’s been a massive help in improving how we handle our international projects.
CloudTalk’s AI Boosts Efficiency & Customer Focus
The AI feature has been a game-changer for our team’s efficiency. By eliminating the need for manual note-taking, it has significantly improved accuracy and saved us valuable time. This allows our team to focus more on meaningful customer conversations, enhancing both productivity and the overall customer experience.
Who Can Benefit?
Salespeople
Focus less on note-taking and after call admin. Conversation intelligence frees up your time to focus on winning conversations and closing deals.
Support Agents
Understand customers faster. Analyze interactions to improve customer experience and resolve issues.
Revenue Leaders
Coach smarter, not harder. Use AI to pinpoint your team’s strengths & weaknesses, then scale best practices for explosive revenue growth.
IT & Ops
Optimize workflows and equip your team for effective communication, faster sales cycles, and continuous learning from best practices.
What You’ll Get
We take the hassle out of call reviews. Here’s how:
AI Call Summary
Get copyable AI-generated summaries for less post-call work.
AI Call Tagging
Automatically tag and categorize calls with AI.
Call Transcription
Automatically transcribe call recordings using advanced speech-to-text technology.
Transcript Search
Search call transcripts for keywords to quickly find important details.
Topic Extraction
Identify key talking points within each call and uncover trends across conversations.
Trending Topics
Identify emerging themes or topics discussed across calls.
Sentiment Analysis
Measure customer sentiment for quality improvement.
Talk/Listen Ratio
Analyze the balance between agent talk time and listening time.
AI Smart Notes
Provide AI-generated notes summarizing key details and follow-up items from calls.
Call Type Analytics Filter
Segment call performance metrics by type, such as sales or support.
AI Data Exporting
Export to PDF or CRM/Helpdesk
AI Language Coverage
Supporting over 50+ languages. Fully tested in the top 5 biggest languages including English, French, German, Portuguese, and Spanish.
Try It Out. No Strings Attached.
You’ve got 30 days to see if this actually helps, no commitments.
