PlanRadar serves over 120,000 users across 65+ countries with a platform that manages the entire building lifecycle — from construction to facilities management. As they pushed into new markets, their existing VoIP system couldn’t keep up: fixed numbers, no international coverage in key territories, poor call quality, and slow support. By switching to CloudTalk, PlanRadar eliminated those bottlenecks. The result: 70% higher call handling efficiency, a 122.14% surge in call volume, and a global communication infrastructure they could actually build on.
About PlanRadar
PlanRadar builds software for the construction and real estate industries. Their platform centralizes the entire building lifecycle — from project planning and construction to property management and facilities operations.
They serve over 120,000 users across more than 65 countries. Growth is the constant. So is the complexity that comes with it.
Problem
When Going Global Meant Being Cut Off
PlanRadar had the ambition. The phone system didn’t match it.
Their previous VoIP provider locked them into fixed phone numbers. When they needed local numbers for new countries, the answer was slow paperwork and slower turnarounds. In some key territories, they couldn’t operate at all.
As a global business, we were in dire need of a reliable and flexible VoIP solution that could handle our international communication requirements without bogging us down with time-consuming paperwork. That’s when we found CloudTalk, and it has been a game-changer for us.
Beyond the numbers issue, call quality was inconsistent, and when something went wrong, support was slow to respond. The backlog of admin work and adjustment requests was eating into the team’s time — time that should have been spent on customers.
Evaluation
The Case for Flexibility at Scale
PlanRadar needed a solution that could move at their speed. That meant more than just dialing into new markets — it meant a platform that could provision numbers quickly, maintain call quality across regions, and offer support that didn’t disappear after onboarding.
CloudTalk’s breadth of international coverage and its reputation for responsive support made the difference. Onboarding was fast. The product worked the way they needed it to.
CloudTalk’s essential benefit is its unparalleled flexibility in handling our requests. Whether we needed new numbers, verified caller ID or setting up number porting, they made it incredibly easy and efficient. Their streamlined processes and quick response times saved us a lot of time and resources, allowing us to focus on our core business operations.
Solution
160+ Countries. One Platform.
With CloudTalk, PlanRadar got access to over 160 international numbers — enough to cover their existing markets and then some. Local numbers, toll-free lines, number porting, verified caller ID: all handled through a single platform without the paperwork delays that had slowed them down before.
Call quality improved immediately. Average wait times stayed consistently low at 10 seconds. And for the first time, their sales and marketing teams had a VoIP solution built for global operations — not patched together for them.
Results
From 38,000 Calls to 144,000 — and Still Growing
The numbers tell the story clearly.
In their first three months using CloudTalk in 2021, PlanRadar handled 65,069 calls — up from 38,114 in the same period prior. That’s a 70% increase in call handling efficiency, with missed calls down 2.96% and average wait time holding at 10 seconds.
By 2023, the growth was exponential. In a single month, PlanRadar handled 144,652 calls using 585 international numbers — a 122.14% increase in call volume.
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70% increase in call handling efficiency — from 38,114 to 65,069 calls in the first three months
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122.14% growth in call volume — 144,652 calls in a single month by 2023
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585 international numbers in active use across global markets
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2.96% decrease in missed calls alongside consistently low 10-second average wait times
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20% increase in team productivity — agents doing more, with less friction
CloudTalk has truly been a trusted partner in driving our success across borders, and we highly recommend them to any global business looking for a reliable and hassle-free VoIP solution.
Takeaway
For PlanRadar, the constraint was never demand — it was infrastructure. A VoIP system that couldn’t provision international numbers fast enough was a ceiling on growth. CloudTalk removed it.
