Shopify Phone System Integration

Shopify Integration
for Call Center

Q: What is a Shopify integration?

A Shopify integration connects external tools to your store to sync data, automate workflows , and improve customer experience.

Q: Does Shopify integrate with other platforms?

Yes, via Shopify API integration , you can connect CRMs, payment tools, call center software , and more for unified operations.

Q: How do I integrate Shopify into my website?

Use the Shopify website integration to embed products, carts, or checkout directly onto your existing site using code or plugins.

Q: How long does it take to integrate Shopify with CloudTalk?

The Shopify phone integration takes under an hour to set up via API key and Tray.io workflows—no coding required.

Q: Is the Shopify–CloudTalk integration free?

The Shopify VoIP Integration is free for CloudTalk users; Shopify account and Tray.io usage may affect final costs.

Q: How does the Shopify–CloudTalk integration work?

The Shopify CTI integration syncs customer data into CloudTalk and logs call/ SMS activity back to Shopify as customer notes.

Turn every order into a conversation with CloudTalk’s Shopify VoIP Integration. Import customer data, sync call activity, and personalize outreach with rich order insights—all while keeping your teams aligned and your tools connected. This integration is launching soon alongside other exciting ones. Stay tuned!

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Join the launch!

1200

Companies across the world

82%

Increase of call volume

23%

Less missed calls

1326€

Save per year

Why Integrate Shopify with CloudTalk?

Connect CloudTalk with Shopify to streamline customer communication and eCommerce operations. Through the Shopify API integration, you can automatically sync customer records into CloudTalk, enrich contact profiles with order data, and log calls and texts as customer notes for full visibility.

With CloudTalk’s Shopify calling integration, your sales, support, and retention teams gain real-time context for every conversation. Reduce delays, improve personalization, and deliver better customer experiences—powered by data from your Shopify CRM integration.

What Is Shopify?

Shopify is a leading eCommerce platform that enables businesses of all sizes to build online stores, manage inventory, process payments, and scale their digital operations.

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Shopify Phone Integration Benefits

Import Shopify Customers Automatically

CloudTalk’s Shopify API integration pulls names, phone numbers, emails, tags, and shipping info into contact profiles. Filter for new or updated records to keep your data fresh and campaign targeting razor-sharp.

Personalize Conversations with Order Context

Tap into the power of your Shopify website integration by displaying order history in CloudTalk. Agents see status, items, shipping details, and notes—fueling more relevant conversations and faster resolutions.

Click-to-Call Directly from Shopify

The Shopify call center software integration allows instant outbound dialing from any customer profile. One click opens CloudTalk’s dialer—no browser extensions, no wasted time, just streamlined calling.

Log Call & SMS Activity as Shopify Customer Notes

Use the Shopify CTI integration to automatically log every call and message as a customer note. Sales and support teams get full communication history right inside Shopify—no extra effort or data loss.

An Overview of Shopify Integration and CloudTalk

AI-Powered

Make Smarter Calls with Conversational Intelligence

Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.

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Infinitely Scalable

Enter 160+ International Markets Instantly

Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.

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Customer-Focused

Sell, Support, Satisfy Customers & Succeed

Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.

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CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.

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The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.

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CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.

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