Keep Them Satisfied. The Power Dialer for Zendesk Optimizes Your Support

How to integrate CloudTalk with Zendesk

1. Go to the CloudTalk Dashboard and navigate to Settings > Integrations
2. Select Zendesk from the integration options
3. Log in to your Zendesk Support or Sell account and authorize access
4. Choose your sync preferences: tickets, users, recordings
5. Enable click-to-call and Power Dialer in your CloudTalk interface

Call Directly from Zendesk with One Click

CloudTalk’s Zendesk integration streamlines the process for new tickets, issues, and Zendesk Sell follow-ups by giving agents everything they need at a glance. 

It basically brings all your communication and customer data together right inside Zendesk, making life way easier for support, customer experience, and sales teams. Support and CX teams get to make calls with just one click, without jumping between different apps. 

You can call straight from tickets or profiles, and everything from recordings to transcripts gets logged automatically. Plus, agents can use local numbers, which is great for getting calls answered. 

All this means issues get sorted out quicker. For sales teams using Zendesk Sell, it’s the same deal – easy calling and logging, which helps with sales and keeping customers happy.

Overall: With our CRM being the “hub” of everything, having a product that allowed for very quick, simple and “IT free” integration has been fantastic. Couldtalk itself is great – intuitive user interface, easy to use, great call quality – try it yourself, you will not regret it!

Alan T., Service Director

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Make Customers Happier

CloudTalk’s Zendesk integration boosts customer satisfaction by making support interactions quicker, easier, and more personalized. 

Agents get access to synced call and ticket histories, which gives them the context they need to respond fast and accurately, and stops customers from having to repeat themselves or wait on hold forever. 

Smart routing makes sure customers get to the right agent quickly, and automation simplifies things for everyone. Basically, customers get much more responsive support, which builds trust and keeps them coming back.

CloudTalk has an intuitive, easy-to-use and user-friendly interface that helps colleagues make and manage customer calls, making their work much easier and allowing them to dedicate maximum time to their Customer Support activities. Highly recommended.

Daniele B., Devops and Platform Engineer

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Improve Decision-Making with Data Accuracy

Linking up CloudTalk and Zendesk is a game-changer for customer relations and agent efficiency. Agents get a real advantage with all that customer data at their fingertips in Zendesk. 

They can see past tickets, call logs, and notes instantly during calls, which means they can give better personalized support and solve issues quicker.

Managers also get a clear picture of how the team’s doing and what’s happening with customers. Having all the call data in one place makes it easy to run reports and analyze the important things, so decisions about service strategies are based on real data.

This makes teamwork smoother, the customer experience seamless, and ultimately helps your business grow.