Talent.io connects over 150,000 tech professionals with 3,000+ companies across France — a business where every dropped call is a candidate lost. Their previous VoIP provider was causing daily disruptions: broken conversations, frustrated recruiters, and a CRM integration that created more work than it saved. After switching to CloudTalk, complaints dropped to zero and their recruiters were free to focus on what actually matters — placing people.
About Talent.io
Talent.io is a tech and sales recruitment company connecting top tech talent with businesses in need. Operating in major tech hubs across France, Talent.io has become the go-to platform for over 150,000 professionals and 3,000 companies. Hundreds of offers are exchanged ensuring every candidate finds the right job and every client gets the perfect hire.
Problem
When Every Dropped Call Costs a Placement
Talent Club’s previous communication system frequently caused dropped calls and technical frustrations. These issues disrupted their ability to connect with clients and candidates effectively.
Before, it was really a day-to-day problem. Imagine trying to have a meaningful conversation with a candidate when the call keeps dropping. It was impacting our ability to maintain strong connections.
Evaluation
The Search for Something That Actually Fit
After a thorough benchmarking process, Talent Club made the decision to switch to CloudTalk.
We needed a solution that could seamlessly integrate into our existing workflows without creating extra work or delays. With CloudTalk, the integration process was straightforward, and the improvement in call quality was noticeable from the start.
Solution
Building a Recruiter Workflow Around the Call
For the candidate team, CloudTalk proved invaluable for pre-qualification calls and follow-ups.
Our recruiters use CloudTalk to gather key details from candidates, like their availability and salary expectations. These 15-minute pre-qualification calls set the stage for successful placements. The ability to use SMS alongside calls is also vital – it lets us connect with candidates who are busy during work hours.
CloudTalk’s role extends beyond initial screenings. Recruiters also use it to keep candidates updated throughout the hiring process.
Our recruiters act as career coaches. They check in with candidates on where they stand in interviews or which job offers they’re considering. CloudTalk makes these ongoing conversations easy to manage.
Results
Quieter Teams, Stronger Connections
The feedback from the team was immediate. They noticed how much easier it was to focus on meaningful conversations instead of dealing with call issues.
The integration with HubSpot and their back-office tools saved recruiters valuable time.
We’re able to spend more time helping candidates and less time managing technical tasks.
We guide candidates through their job search as hiring coaches. CloudTalk makes it possible to maintain regular touchpoints, which is essential for building trust.
