Protect Patient Data with HIPAA-Compliant Texting Platforms

#1 Cloudtalk

CloudTalk is a secure, HIPAA-compliant communication platform designed for both calling and messaging. Trusted by over 4,000 companies worldwide, it delivers reliable, secure communication with global coverage across 160+ countries.

Cloudtalk’s Benefits

• HIPAA-Ready Infrastructure: Runs on a secure cloud setup designed to meet top compliance standards, with built-in redundancy and failover support.

• Comprehensive Data Protection: Secure messaging, activity tracking, and flexible access controls work together to safeguard sensitive information.

• Integrations: Integrates with Electronic Health Record (EHR) systems and scheduling systems to eliminate manual data entry and ensure real-time access to up-to-date patient information.

• Scalability: Supports growth while maintaining high-quality and ensuring reliable, uninterrupted messaging with consistent speed, security, and performance.

Key Features

• Text Messages (SMS): Save time and make text messages a crucial part of your toolkit by including them in your customer journey.

• Workflow Automation: Save your team’s time and maximize efficiency by removing repetitive tasks with custom automated workflows.

• Single Sign-On (SSO): Decrease your security risks. Speed up, simplify, and secure the sign-in process for your entire team with Single Sign-On (SSO).

• STIR/SHAKEN: Protect your business from fraudulent robocalls with an industry-standard caller ID authentication framework.

• Spam Protection: Block known spam numbers manually, automatically or in bulk for both inbound and outbound messages.

What is CloudTalk Missing?

Our users asked for more accurate data from CloudTalk Analytics—so we delivered. The new version of Analytics now offers deeper insights into your calls and messages.

What Type of Business is It Best For?

Compatible with businesses of all sizes, with a focus on growing SMBs.

Pricing

#2 Emitrr

Emitrr is a communication platform designed to enhance customer engagement through AI-driven automation. Serving over 1,000 businesses across various industries, it offers reliable and secure communication solutions with seamless integration capabilities. ​

Emitrr’s Benefits

• HIPAA-Compliant Secure Messaging: Emitrr ensures that all patient communications are encrypted and protected, maintaining compliance with HIPAA regulations.
• Automated Patient Engagement: The platform automates appointment reminders, follow-ups, and other patient interactions, reducing administrative workload.

• EHR Integration: Integrates with Electronic Health Record (EHR) systems, facilitating smooth data exchange and minimizing manual data entry errors.
• Scalability: Supports growth without compromising the quality or security of patient communications. ​

Key Features

• Encrypted Messaging: All text communications are secured with end-to-end encryption, ensuring that patient data remains confidential. ​
• Two-Way Texting: Facilitates real-time, secure conversations between healthcare providers and patients, enhancing engagement and care coordination. ​
• Appointment Reminders and Confirmations: Automates the sending of reminders and confirmations via SMS.
• Message Scheduling: Allows healthcare providers to schedule important messages to be sent at optimal times, ensuring timely communication without manual intervention. ​
• Access Controls and Audit Logs: Implements strict access controls and maintains detailed audit logs to monitor and manage who accesses patient information.

What is Emitrr Missing?

Some users may seek more advanced analytics and reporting capabilities to gain deeper insights into patient communication patterns and outcomes.​

What Type of Business is It Best For?

Ideal for small to medium-sized businesses across various industries, including healthcare, home services, and real estate.

Pricing

Not disclosed on the website. Only upon request.

#3 Luma Health

Luma Health is a patient engagement platform designed to streamline communication between healthcare providers and patients. Trusted by numerous healthcare organizations, it offers secure, HIPAA-compliant texting solutions.

Luma Health’s Benefits

• HIPAA-Compliant Secure Messaging: Luma Health ensures all patient communications are encrypted and adhere to HIPAA regulations.

• Automated Patient Communication: The platform automates appointment reminders, follow-ups, and broadcasts, reducing administrative tasks.

• EHR Integration: Luma Health integrates with Electronic Health Record (EHR) systems, facilitating bi-directional data exchange and minimizing manual data entry errors.

Key Features

• Secure Two-Way Texting: Facilitates real-time conversations between healthcare providers and patients, enhancing engagement and care coordination.
• Appointment Reminders and Confirmations: Automates the sending of reminders and confirmations via secure text messages.
• Broadcast Messaging: Enables providers to send tailored messages to specific patient groups, enhancing communication efficiency for updates, recalls, or health campaigns.
• Mobile Check-In and Intake Forms: Simplifies the appointment process by allowing patients to check in and complete necessary forms via secure text messaging.
• Feedback and Reputation Management: Collects patient feedback through automated surveys sent via text.

What is Luma Health Missing?

Users reported limited real-time updates. Agents must constantly refresh to see new messages, and the platform lacks alerts across systems.

What Type of Business is It Best For?

Luma Health is ideal for healthcare practices suitable for both small clinics and larger healthcare organizations.

Pricing

Not disclosed on the website. Only upon request.

#4 Weave

Weave is a communication platform tailored for small businesses, including healthcare practices. It offers a suite of tools designed to enhance patient engagement through secure and efficient communication channels.

Weave’s Benefits

• HIPAA Compliance: Weave is designed with features to support compliance with HIPAA regulations, ensuring the protection of patient data.
• Integrated Communication Tools: Combines various communication methods into a single platform, simplifying workflows and reducing the need for multiple systems.​

Key Features

• Two-Way Texting: Weave’s two-way business texting allows for real-time communication between healthcare providers and patients.
• Missed Call Texts: Weave can automatically send a text message to patients who call when the office is unavailable.​
• Text to Pay: This feature enables patients to make payments securely via text message, enhancing convenience and streamlining the billing process.​
• Review Management: Weave facilitates the collection and management of patient reviews through text prompts.

What is Weave Missing?

Users reported frequent technical issues and poor support. Regular server connection problems disrupt patient messaging.

What Type of Business is It Best For?

Weave is particularly well-suited for small to medium-sized healthcare practices seeking an integrated communication solution.

Pricing

Not disclosed on the website. Only upon request.

#5 Podium

Podium is a centralized communication platform that organizes patient interactions across multiple channels, including SMS, web chat, and voicemail. It provides a structured interface where healthcare teams can view, manage, and respond to messages in real time.

Podium’s Benefits

• HIPAA-Compliant Secure Messaging: Podium ensures that all patient communications are encrypted and adhere to HIPAA regulations.

• Enhanced Patient Engagement: By facilitating timely and personalized communication, Podium helps improve patient satisfaction and adherence to care plans.
• Integrated Communication Tools: Integrates various communication methods into a unified platform.

Key Features

• Automated Appointment Reminders: The platform can send automated appointment reminders via text, helping to reduce no-show rates and improve scheduling efficiency.
• Missed Call Texts: Podium can automatically send a text message to patients who call when the office is unavailable, ensuring continuous communication and engagement.
• Text Payments: This feature enables patients to make payments securely via text message, enhancing convenience and streamlining the billing process.
• Review Management: Facilitates the collection and management of patient reviews through text prompts.

What is Podium Missing?

Lack of data control, outdated resources, and poor cancellation experience. Users can’t export their data, tutorials are outdated, and canceling the service is difficult and delayed.

What Type of Business is It Best For?

Best for healthcare practices seeking an integrated communication solution, whether small clinics or larger healthcare organizations.

Pricing

Not disclosed on the website. Only upon request.

#6 Solutionreach

Solutionreach is a patient engagement platform designed to enhance communication between healthcare providers and patients. With a focus on improving patient experience, it offers a suite of tools tailored for medical, dental, and vision practices.

Solutionreach’s Benefits

• HIPAA-Compliant Communication: Solutionreach ensures that all patient communications adhere to HIPAA regulations.

• Integrated Communication Tools: Unifies various communication methods into a single platform, including top EHR/EMR software.
• Scalability: Designed to accommodate healthcare practices of all sizes and supports growth without compromising the quality or security of patient communications.

Key Features

• Video Call / Telehealth: Enables healthcare providers to connect with patients remotely through secure, high-quality video calls.

• Digital Intake Forms: Solutionreach enables the sending of digital intake forms to patients prior to their appointments, streamlining the check-in process.

• Patient Satisfaction Surveys: It facilitates the collection of patient feedback through automated surveys sent after appointments.

• HIPAA Consent Management: Solutionreach provides tools to obtain and document patient consent for receiving Protected Health Information (PHI) via text messaging.

What is Solutionreach Missing?

Setting up requires a technical specialist and can take weeks. Users have also reported frustrating wait times for support and ineffective onboarding.

What Type of Business is It Best For?

Its scalability and comprehensive features make it suitable for both small clinics and larger healthcare organizations aiming to improve patient communication.

Pricing

Not disclosed on the website. Only upon request.

#7 Klara

Klara is a HIPAA-compliant patient communication platform.. By centralizing communication channels, Klara enhances patient engagement and optimizes practice workflows.

Klara’s Benefits

• HIPAA-Compliant Secure Messaging: All patient communications adhere to HIPAA regulations, safeguarding sensitive health information.

• Centralized Communication: By consolidating various communication channels into a single interface, Klara reduces the need for multiple systems.
• Easy-to-Use App: Klara’s user-friendly interface facilitates timely and personalized communication.

Key Features

• Automated Patient Outreach: The platform automates routine patient communications, such as appointment reminders and follow-ups.

• Telemedicine Capabilities: Supports virtual consultations, allowing providers to conduct video visits seamlessly within the platform, thereby expanding access to care.
• Integration with EHRs: Integrates with various Electronic Health Record (EHR) systems, facilitating bi-directional data exchange.

What is Klara Missing?

It is not recommended to send Protected Health Information (PHI) through standard SMS text messaging due to encryption limitations. Instead, patients receive an SMS containing a link to Klara’s secure platform for accessing encrypted messages.

What Type of Business is It Best For?

Healthcare practices seeking an integrated communication solution to improve patient communication and streamline administrative workflows.

Pricing

Not disclosed on the website. Only upon request.

#8 TigerConnect

TigerConnect is a clinical communication and collaboration platform designed for secure interactions among healthcare professionals and patients. By offering a comprehensive suite of tools, TigerConnect enhances care coordination and improves patient outcomes.

TigerConnect’s Benefits

• HIPAA-Compliant Secure Messaging: All communications are encrypted and adhere to HIPAA regulations, safeguarding sensitive patient information. ​
• Enhanced Patient Engagement: The platform facilitates timely and personalized communication, improving patient satisfaction and adherence to care plans. ​
• Integrated Communication Tools: Connects various communication methods and reduces the need for multiple disparate systems. ​

Key Features

• Automated Appointment Reminders: The platform can send automated appointment and pre-operative reminders via text.
• Patient Texting: TigerConnect allows for secure one-to-one or group texting with patients, including other care team members as needed.
• File Attachments: Users can send and receive images, videos, and voice recordings securely, facilitating comprehensive communication and collaboration.

What is TigerConnect Missing?

No option to mute notifications. Users must log out completely to avoid alerts.

What Type of Business is It Best For?

Its scalability and comprehensive features make it suitable for both small clinics and large healthcare systems aiming to improve communication.

Pricing

Not disclosed on the website. Only upon request.

#9 NexHealth

NexHealth is an all-in-one patient experience platform. It offers HIPAA-compliant messaging solutions, ensuring secure communication that integrates seamlessly with existing practice management systems.​

NexHealth’s Benefits

• HIPAA-Compliant Secure Messaging: Ensures that all patient communications adhere to HIPAA regulations, safeguarding sensitive health information.

• Seamless Integration: The platform integrates with various practice management systems, facilitating real-time data synchronization.
• Operational Efficiency: Automates routine communications such as appointment reminders and follow-ups, reducing administrative workload.

Key Features

• Secure Two-Way Text Messaging: NexHealth enables real-time, secure text messaging between healthcare providers and patients.​
• Digital Forms: NexHealth allows patients to complete digital intake forms on any smart device, with responses instantly syncing to the practice management system.
• Patient Recall Messaging: Automated recall messages can be sent based on the date of a patient’s last appointment, encouraging timely follow-ups.

• Review Management: The platform facilitates the collection of patient reviews, aiding in reputation management and providing valuable feedback for practice improvement. ​

What is NexHealth Missing?

Some users may desire more advanced customization options for messaging templates and workflows to better tailor patient communication strategies.​

What Type of Business is It Best For?

Healthcare practices seeking an integrated communication solution suitable for both small clinics and larger healthcare organizations aiming to improve patient communication.

Pricing

Not disclosed on the website. Only upon request.

#10 SimpleTexting

SimpleTexting is a versatile SMS marketing platform that enables businesses to send bulk text messages and engage in two-way conversations with their audience. Trusted by over 17,000 businesses, it offers a comprehensive suite of features designed to enhance communication strategies.

SimpleTexting’s Benefits

• User-Friendly Interface: Designed for ease of use, SimpleTexting allows businesses to quickly set up and manage SMS campaigns without technical expertise.
• Flexible Integration Options: Integrates with over 1,000 apps, enabling seamless connection with existing tools and systems.

Key Features

• Two-Way Messaging: Facilitates real-time conversations with customers, enhancing engagement and support.

• Autoresponders: Automates responses to incoming messages, ensuring timely communication even outside business hours.
• Analytics and Reporting: Provides insights into campaign performance, including subscriber growth and message engagement metrics.
• Segmentation: Allows businesses to create targeted campaigns by segmenting their audience based on specific criteria.

What is SimpleTexting Missing?

No overage warnings. Users receive no alerts when exceeding plan limits, leading to unexpected charges that can be up to three times higher than expected.

What Type of Business is It Best For?

SimpleTexting is ideal for businesses across various industries looking to enhance their communication strategies through SMS marketing and customer engagement.

Pricing

Starts at $39 per local number each month, providing credit for 500 text messages. The price rises as you add more numbers and credits.

#11 OhMD

OhMD is a patient communication. It enables HIPAA-compliant texting, enhances patient engagement, and reduces administrative burdens.

OhMD’s Benefits

• HIPAA-Compliant Secure Messaging: Provides encrypted messaging to safeguard sensitive health information.​
• Operational Efficiency: Automates routine communications such as appointment reminders and follow-ups, reducing administrative workload. ​

Key Features

• Broadcasts & Reminders: OhMD allows providers to send broadcast messages to groups of patients simultaneously, which is useful for practice updates.

• Forms, Surveys & Files: Providers can send and receive intake forms, surveys, images, and files securely over SMS text or encrypted message links.

• Video Visits: OhMD supports telemedicine through easy-to-launch video visits, allowing providers to conduct virtual consultations.
• Live Website Chat: The platform offers live website chat functionality, enabling prospective and current patients to initiate conversations directly from the provider’s website.

What is OhMD Missing?

No intelligent message routing. Messages can’t be automatically routed based on content or provider preference, requiring staff to manually manage and direct incoming messages.

What Type of Business is It Best For?

Its scalability and comprehensive features make it suitable for both small clinics and larger healthcare organizations.

Pricing

• Basic Plan: Free with limited capabilities
• Reach Plan: Starts at $250/monthl number each month, providing credit for 500 text messages. The price rises as you add more numbers and credits.