JustCall Salesforce Integration vs CloudTalk
Most phone systems connect to Salesforce—but how many actually work with it? The right Salesforce integration should do more than push call logs; it should automate your workflows and help your team move faster. In this JustCall Salesforce Integration vs CloudTalk comparison, you’ll see which platform offers deeper sync, smarter automation, and a better all-around Salesforce experience.
JustCall Salesforce Integration vs CloudTalk—Everything You Need to Know
CloudTalk vs JustCall: Go with the Winner—50% Off Your First Month.
JustCall Salesforce Integration vs CloudTalk Comparison
Pricing: Which One Offers More Value for Money?
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CloudTalk
CloudTalk’s Salesforce Integration is available from the Expert Plan at $49/user/month (billed annually). This is CloudTalk’s most comprehensive tier—packed with the full suite of features. It includes everything from auto dialers and intelligent call routing to call monitoring, custom dashboards, and AI-powered analytics. Plus, you get 24/7 support via chat, email, and phone.
JustCall
JustCall’s Salesforce Integration is offered from the Pro Plan at $49/user/month (billed annually). This sits in the middle of the JustCall pricing tiers and comes with notable limitations: no access to AI analytics, coaching tools, or advanced dialer options—only a basic power dialer is included. Additionally, phone support isn’t available at this level.
Automation: Which Salesforce Integration Helps Your Team Work Faster?
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CloudTalk
Agents can instantly connect with leads using click-to-call directly from Salesforce, or launch outbound campaigns with auto dialers using contact lists imported from the CRM. Every call is automatically logged as an activity, with notes, tags, and recordings. Users also get AI-powered analytics from Salesforce’s Einstein AI to help track volume, missed calls, and daily performance.
JustCall
Agents handle calls directly inside Salesforce using the built-in JustCall CTI. You can instantly connect with leads via click-to-call or run outbound campaigns using JustCall’s sales dialer. All calls are automatically logged with call notes, outcomes, and recordings. Metrics like average wait time and service level can be tracked with Salesforce’s Einstein AI, giving your team better visibility.
Customer Experience: Which Platform Wins User Trust?
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CloudTalk
CloudTalk reviews on G2 and Capterra and their case studies consistently highlight fast onboarding, ease of use, and helpful support. Users say setup takes minutes, not days, and features like voice agents and CRM sync work smoothly—no technical skills required.
JustCall
JustCall reviews on G2 (4.3/5) come with a solid rating. While users like the platform overall, there are 140 mentions of integration issues, noting that certain features are hard to find and the interface occasionally freezes.
Artificial Intelligence: Which Software Helps Your Team Work Smarter?
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CloudTalk
CloudTalk delivers a robust AI suite. Its AI Voice Agent ($0.25/min) supports both inbound and outbound calls, while Conversation Intelligence ($9/user/mo) unlocks advanced features like Call Recording & Transcription, Sentiment Analysis, AI Smart Notes, Automatic Summaries, Topic Extraction, AI-driven Analysis, and more.
JustCall
JustCall also provides a solid AI toolkit through Conversation Intelligence ($9/user/mo), offering features like Call Summaries, Smart Chapters, Sentiment Analysis, and Call Topics.However, its AI Voice Agent is priced at $0.99/min and is limited to inbound calls only, making it less flexible and significantly more expensive.
Three Wins and One Draw: The Choice for Salesforce Integration Is Clear—Go with CloudTalk.
CloudTalk’s AI-powered software ranks among the world’s leading call center forces on G2 and Hubspot, and we currently serve 4,000+ satisfied customers around the globe. Read on, learn how we can help you be more productive, and why you should choose CloudTalk’s AI suite over JustCall.
CloudTalk vs JustCall: Call Quality & Reliability
Both CloudTalk and JustCall deliver solid calling performance, but their foundations couldn’t be more different.
CloudTalk is built on a global VoIP infrastructure with 99.999% uptime, smart routing, and crystal-clear audio across local and international calls in 160+ countries. Reliability isn’t an add-on—it’s part of the core.
JustCall offers decent latency and call quality, but performance depends heavily on carrier setup and plan. Users mention occasional drops, and uptime guarantees only kick in at Enterprise tiers. With CloudTalk, rock-solid quality comes standard.
CloudTalk vs JustCall: Pricing Transparency Showdown
JustCall’s advertised pricing tells only part of the cost story. Their base plans mask several charges that dramatically increase growing teams’ monthly expenses.
On the Pro Plan—the one that includes Salesforce Integration—you’re capped at 1,000 inbound and outbound SMS segments per user per month. Go beyond that, and additional charges apply.
Voice calling also comes with geographic restrictions. Inbound calls aren’t unlimited for countries with rates over $0.02/min, and outbound calling and SMS are limited to specific regions. For global teams, this can mean unexpected fees and complicated billing.
CloudTalk, by contrast, uses transparent, straightforward pricing plans. What you see is what you get—no surprise charges.
The Big Picture: CloudTalk vs JustCall Salesforce Integration
Both platforms cover the Salesforce integration essentials—CTI, click-to-call, dialer connection, and call logging. But when you look closer, CloudTalk delivers more depth and value.
For $49 per user/month, CloudTalk includes its full feature set in the plan that offers Salesforce integration. For the same price, on the other hand, JustCall offers fewer features and locks advanced capabilities behind higher tiers, limiting flexibility.
When it comes to Artificial Intelligence, both let you add AI features. The difference is that CloudTalk offers better pricing and more functionalities, giving teams smarter automation at scale.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 min.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
G2 Reviews proof
The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.
Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.
CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.
G2 ranked us among the Top 50
Customer Service Products for 2024.
FAQs
What is Salesforce?
Salesforce is a leading cloud-based CRM platform that helps businesses manage customer relationships, sales pipelines, and marketing activities in one place.
What does Salesforce Integration do?
It connects Salesforce with other tools, syncing data, automating workflows, and giving teams real-time access to calls, contacts, and customer info.
Why Integrate Salesforce with CloudTalk?
Integrating CloudTalk with Salesforce centralizes calls, automates data entry, and gives teams full context for every interaction—saving time and boosting productivity.
How does Salesforce Integration work?
CloudTalk connects to Salesforce via API, syncing contacts, call logs, and activities automatically. Agents can call, log, and track everything inside Salesforce.
What is the best Salesforce Integration for Phone Systems?
Considering integrations capabilities, package of features and value for money, CloudTalk offers the best Salesforce Integration with click-to-call, automatic logging, and advanced analytics, making it ideal for sales and support teams.
How much does Salesforce Integration cost?
Each provider has their own cost for the integration. CloudTalk includes Salesforce integration in its Expert plan at $49 per user/month.
So, do you already know who’s the best in this duel: JustCall Salesforce Integration vs CloudTalk?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer experience and start matching their expectations today.
