Start Smarter Zendesk Call Routing Today
Route calls to the right team and save time, keep customers happy, and improve productivity. CloudTalk’s Zendesk skill-based routing integration makes that possible.
- Connect callers to the right agent instantly with intelligent CRM syncing.
- Handle 3x more calls without hiring extra agents.
- Solve tickets 40% faster and improve CSAT by 25%.
Over 4,000 businesses use CloudTalk to have MORE and BETTER calls
81.7%
Increase of call volume
Call volume got 81.7%↑, missed calls got 23.7%↓.
2.5X
Outbound success rate
Doubled their outbound success & halved lost deals.
80%
Decrease in wait time
Wait times cut by 80% and call handling time by 25%.
The Benefits of Integrating Zendesk
with Cloudtalk’s Skill-Based Routing
25% Higher Agent Productivity
Assign tickets and calls based on expertise—not availability. The result? Faster resolutions, fewer escalations, and happier teams.
Smarter Workflows, Better CX
Reduce handling time by syncing CloudTalk routing with your existing Zendesk workflows, auto-attendants, and IVR.
40% Faster Response Time
CloudTalk’s intelligent call routing system connects customers to agents who can solve their issues right away—no bouncing between departments.
How to Integrate Skill-Based Routing for Zendesk
It only takes a few steps to connect CloudTalk with Zendesk:
- Log in to your CloudTalk dashboard and go to integrations.
- Connect your Zendesk account.
- Define skill tags in both systems and set up routing rules.
- Activate the Zendesk routing integration and start routing like a pro.
Match Every Caller to the Right Agent
- Smart Agent Matching: Use skills like language, product expertise, or region to direct callers to the right person. This improves both call routing and customer satisfaction.
- Faster Onboarding: Junior agents can handle simpler issues while senior reps get routed complex cases—boosting team confidence and reducing training time.
- Priority Routing: Use rules to escalate urgent queries or VIP customers to senior support teams—no delays or guesswork.
HOW WE HELP
Agents’ Favorite Features
Parallel Dialer with Smart Targeting
CloudTalk dials multiple leads simultaneously, skipping voicemails and no-answers. This results in more live conversations and less downtime.
- Dials up to 4 numbers at once
- Skips unanswered calls automatically
- Improves talk time by 300%
AI Voice Agent & Voicemail Drop
Use CloudTalk’s AI to qualify leads, answer FAQs, or leave a personalized message when no one picks up.
- Reduces manual tasks for reps
- Ensures consistent messaging
- Works 24/7 in any timezone
Real-Time Analytics & Monitoring
Track call center performance live and optimize based on actionable metrics.
- Monitor calls as they happen
- Measure FRT, AHT, CSAT, and more
- Coach agents in real time
FAQs
What is skills-based routing?
A method of routing phone calls based on agent skills like language, product knowledge, or experience.
How do I integrate Zendesk with VoIP?
Use CloudTalk’s Zendesk call center integration to sync calls, tickets, and agent data in minutes.
How much does the integration with Zendesk cost?
The integration is included in CloudTalk’s pricing plans. View Zendesk Talk pricing for more.
Which is the best call routing to use with Zendesk?
Skill-based routing is the most efficient way to improve CX and resolution speed.
Can you make calls with Zendesk?
Yes, when connected with a VoIP tool like CloudTalk. Check out how to use CloudTalk with Zendesk.
How can I make calls in Zendesk?
Simply integrate your VoIP system and use click-to-call or auto-dial within Zendesk tickets.
What other integrations with Zendesk does CloudTalk offer?
In addition to skill-based routing, CloudTalk supports features like auto-attendant routing and IVR.
CloudTalk is built to simplify calling operations with reliable AI business calling
Schedule a demo today to see how CloudTalk can support your teams.
