Sipgate Alternatives - 10 Best in 2026: User & G2 Rated
You set Sipgate up in an afternoon, and it worked for years. Then the team grew: minutes hit the invoice, routing moved to Sipgate Neo, and CRM sync cost another €19.95 per user. We compared 10 Sipgate VoIP alternatives for business teams in Germany, Austria and Switzerland. CloudTalk came out on top for teams that outgrew a basic cloud PBX.
TL;DR: 10 Best Alternatives to Sipgate
The table ranks the 10 alternatives to Sipgate we compared. Prices checked 22 October 2026; competitors in EUR net (Zoom lists USD only), CloudTalk in USD.
| # | Tool | Best For | Starting Price (Annual Billing) |
|---|---|---|---|
| 1 | CloudTalk | DACH sales and support teams needing CRM-connected calling | $25/user/month |
| 2 | Placetel | Small German teams wanting a flat-rate PBX | €6.90/user/month (24-month term) |
| 3 | NFON | Mid-sized firms wanting EU-only processing | €6.80/extension/month + €25 activation |
| 4 | easybell | Small offices wanting no minimum term | €9.95/month for 10 seats, plus SIP trunk |
| 5 | STARFACE | German hosting via an IT partner | Quote-based |
| 6 | fonial | Micro-businesses paying per number | €3.90/number/month |
| 7 | 3CX | IT-led teams that self-host | €285/year per system |
| 8 | Ringover | EU teams wanting France-hosted data | €19/user/month (min. 3 users) |
| 9 | Aircall | Support teams wanting many integrations | €30/license/month (min. 3 users) |
| 10 | Zoom Phone | Companies standardized on Zoom | $20/user/month (Global Select) |
Skip the reading. See CloudTalk live.
Why Are Teams Searching for a Sipgate Alternative?
According to Bitkom's Cloud Report 2025¹, 64% of German companies require data centers in Germany or the EU. Sipgate's ISO 27001-certified German data centers clear that bar. Teams leave because a product bought for five people doesn't stretch to twenty-five.
Growing teams also need to see who's on a call and which calls were missed; at Sipgate, that live dashboard is a separate Contact Center product.
6 Main Cons of Sipgate That Make Businesses Look for an Alternative
We kept to issues we could verify on Sipgate's own pages or that OMR Reviews and Trustpilot users raise. Call quality isn't one: Sipgate placed 5th of 10 in connect professional's Cloud-PBX-Test 2025, up on the previous year.
1. Does the Move to Sipgate Neo Change How Your Routing Works?
Yes. Neo launched in September 2025, and Sipgate moves classic customers over once all functions are ready. Groups become shared channels and only admins can assign numbers in routing, so someone has to rebuild your call routing and call flow while customers keep calling.
2. Why Do Queues, IVR and CRM Sync Cost Extra on Sipgate?
Business S costs €12.95 per user per month (two-user minimum), but a call queue and IVR need business L at €17.95. CRM sync needs App Business (€9.95 per user) or App Premium (€19.95, for HubSpot or Salesforce). Bitkom's Cloud Report 2025¹ found 53% of cloud users feel at their providers' mercy on price.
A like-for-like setup (business L, App Premium, German numbers) costs:
| Team | business L | App Premium | Numbers | Total per month | Per user |
|---|---|---|---|---|---|
| 3 users | €53.85 | €59.85 | €4.95 | €118.65 | €39.55 |
| 10 users | €179.50 | €199.50 | €7.95 | €386.95 | €38.70 |
| 25 users | €448.75 | €498.75 | €23.85 | €971.35 | €38.85 |
3. Does Sipgate's Free App Sync With Your CRM?
Not fully. The free app only reads CRM contacts; writing call data back, the core of a VoIP CRM integration, needs a paid tier.
4. How Many Sipgate Products Does a Support Team Need?
Up to five: a PBX plan, an App tier, the Contact Center (from €199.95 per month), Conversation Intelligence (from €99.95) and sona AI agents (from €69.95). Nothing sits between PBX and Contact Center, so your first supervisor dashboard is a big jump on the invoice.
5. Is Sipgate Support Hard to Reach?
For some users. Sipgate says its advisors are available around the clock, but one OMR Reviews user wrote that it's sometimes hard to reach someone competent.
6. Where Do Per-Minute and Per-Number Charges Come From?
On business S you pay 0.84 ct per minute to German landlines and 10.84 ct to mobiles (price list, "Stand: August 2026"). No plan includes a local VoIP number: three German numbers cost €4.95 a month, a 10-number block €7.95. Extra locations beyond one per user bill as extra users.
What Is the Best Alternative to Sipgate?
CloudTalk is the best Sipgate alternative for DACH sales and support teams that need CRM-connected calling. It stores recordings in Germany, starts at $25 per user per month billed annually, and reports 99.999% platform availability.
Why Do Teams Consider CloudTalk the Best Sipgate Alternative?
It handles what a PBX struggles with as teams grow: routing calls to the right person, a current CRM and live visibility.
5 Main Pros of CloudTalk and Why Businesses Switch from Sipgate
- 01Stable calls and routing you control (fixes con #1). Backup carriers, plus the visual Call Flow Designer and queues on every plan; IVR starts on Essential.
- 02Two-way CRM sync (fixes con #3). Essential includes 100+ native integrations, such as HubSpot and Pipedrive, with no per-user app fee.
- 03Numbers wherever you sell (fixes con #6). Numbers in 160+ countries, and a German local number costs $6 per month.
- 04Published tiers, no contact-center jump (fixes cons #2 and #4). Expert adds live monitoring and the Power Dialer. AI Conversation Intelligence ($9 per user per month) and AI Voice Agents (from $99 per month for 200 minutes) are add-ons.
- 05Human support (fixes con #5). Chat and email support run 24/7; Expert adds phone. A 2025 Bitkom survey¹ found that 62% of online shoppers prefer a fast, human contact to a chatbot.
Rebuild your Sipgate call flows in minutes
How We Chose The Best Sipgate Alternatives and Competitors
For nearly a decade, we've helped 30,000+ professionals choose business communication tools. We've reviewed 200+ tools and 5,500+ verified reviews on G2, Capterra, Trustpilot and TrustRadius. Read our content integrity statement and our software review methodology.
For this list, we compared vendor pricing, DPA and privacy pages (checked 22 October 2026), an independent benchmark and German IT forums, scoring six benchmarks:
- Call stability: independent tests and uptime commitments.
- Overall costs: the real team bill, add-ons and seat minimums included.
- CRM deep-sync: write-back and per-user fees.
- Global footprint and data location: DACH numbers, porting, servers and DPA (AVV).
- Support response: channels, hours and German-language help.
- AI productivity: included versus add-on AI.
The Top 10 Alternatives to Sipgate for 2026
The first table covers compliance and German numbers for all 10 tools; the second compares costs that grow with your team.
Quick Comparison: Which Sipgate Alternatives Meet DACH Compliance and German Number Needs?
Wondering what is similar to Sipgate on data protection? Start here, or see our best German virtual phone number providers. DE/EU = server location, SCC = Standard Contractual Clauses.
| Tool | Compliance (DACH) | German Support | German Number | Free Trial |
|---|---|---|---|---|
| CloudTalk (Editor's Pick) | DPA, DE (recordings + AI data), EU, SCC | 24/7 chat and email; phone on Expert | $6/month, $0 activation | 14 days |
| Placetel | Not stated (Cisco: EU data centers) | Email; phone on Business | 10-block €4.90/month; free porting | 30 days |
| NFON | EU | Yes | 10 numbers €19 one-time | Not stated |
| easybell | Not stated | Mon to Fri 8 to 20, Sat 9 to 18 | With SIP trunk | 30 days |
| STARFACE | DE | Service center and hotline | Via trunk or partner | Not stated |
| fonial | DE | Mon to Thu 9 to 18, Fri 9 to 16 | €3.90/month per number; free porting | Not stated |
| 3CX | DPA, SCC; self-hosted: your choice | Via partners | Via SIP trunk provider | Yes |
| Ringover | DPA, EU (France), SCC; US sites also listed | Not stated | Included | 7 days |
| Aircall | DPA, SCC; may process outside EEA | Not stated | 1 included, extra €6/month | Not stated |
| Zoom Phone | DPA, SCC; Germany storage selectable | Not stated (app in German) | Included with Global Select | Not stated |
CloudTalk may process other data in AWS regions outside the EU under GDPR safeguards; see its sub-processor list.
How Do Sipgate, CloudTalk and 4 Other Alternatives Compare Feature by Feature?
| Sipgate | CloudTalk | Placetel | NFON | Ringover | Aircall | |
|---|---|---|---|---|---|---|
| Starting price (per month) | €12.95/user | $25/user | €6.90/user (24-month term) | €6.80/extension + €25 activation | €19/user | €30/license |
| Minimum seats | 2 | 1 (Expert: 3) | 2 (Enterprise: 5) | Not stated | 3 | 3 (Enterprise: 25) |
| Queue + IVR on entry plan | ❌ Needs business L (€17.95) | ✅ Queues on Starter; IVR from Essential | Not stated | Not stated | ❌ From Business (€49) | Not stated |
| CRM sync | ❌ €9.95 or €19.95/user | ✅ Included from Essential | ❌ AppStore €7.90/license | ❌ CRM Connect +€1.80 | ❌ From Business (€49) | ✅ From Essentials |
| German local number | ❌ Not included; 3 for €4.95 | $6, $0 activation | 10-block €4.90 | 10 for €19 one-time | ✅ Included | ✅ 1 included, extra €6 |
| AI summaries | App Business (€9.95/user) | Add-on, $9/user | On Business | Not stated | ✅ On Talk | Professional (€50) |
| Data location | Germany | Recordings + AI data in Germany | Not stated | EU | France | Not stated |
| Free trial | 30 days | 14 days | 30 days | Not stated | 7 days | Not stated |
The Sipgate Cost Trap
Sipgate's €12.95 plan has no queue or IVR. Add both plus CRM sync for 10 users and you pay €386.95 a month, three times the plan card. A live dashboard takes it to €586.90. CloudTalk Essential includes all three. Explore CloudTalk Plans & Add-Ons
10 Best Sipgate Alternatives for DACH Business Teams, Compared
1. CloudTalk: The #1 Sipgate Alternative for Sales and Support Teams in DACH
What Is CloudTalk?
CloudTalk is an AI-powered business calling platform for sales and support teams. It replaces PBX hardware with cloud VoIP on desktop and mobile.
Why Is CloudTalk a Strong Sipgate Alternative?
- Fewer abandoned calls: queues, Callback and, on Expert, Smart Detection of Resolved Missed Calls.
- A number per location: local numbers in 160+ countries.
- Coaching without an upsell: Expert includes Realtime Call Monitoring (listen, whisper, barge) and wallboards.
- Self-updating CRM records: from Essential, calls and recordings sync back to your CRM.
- Recordings stored in Germany: recordings and AI data stay in Germany under a DPA, with ISO/IEC 27001 and SOC 2 Type 2; some other data may be processed outside the EU.
What Are the Pros & Cons of CloudTalk?
| Pros | Cons |
|---|---|
| Recordings and AI data in Germany | No native video meetings; it's a calling platform, not a UCaaS bundle |
| Native CRM integrations with no per-user app fee | Live monitoring and phone support start on Expert (three licenses) |
| Unlimited domestic EU calls on Essential (fair use) | Not headquartered in Germany |
What Are CloudTalk's Plans & Pricing?
- Starter: $25/user/month billed annually ($34 monthly), with queues and 500 domestic outbound minutes.
- Essential: $29 ($39 monthly). Adds IVR, integrations and unlimited domestic EU calls (fair use).
- Expert: $49 ($69 monthly). Adds monitoring, Salesforce, the Power Dialer and phone support.
- Add-ons: AI Conversation Intelligence $9/user/month; AI Voice Agents from $99/month for 200 minutes; Power Dialer $15/user/month; Parallel Dialer $39/user/month.
- Numbers: German local numbers cost $6/month, and number porting works on every plan.
The Expert Minimum Catch
Expert needs three licenses, so a two-person team pays for a third seat.
What Are CloudTalk Customers Saying?
Customer story: Pipedrive logs 100% of its call activity in Pipedrive automatically with CloudTalk.
CloudTalk also has 380+ reviews on Trustpilot and 260+ on Capterra.
How G2 Users Rate CloudTalk?
CloudTalk is rated 4.4/5 on G2, from 1941+ reviews. Read the CloudTalk reviews on G2.
Run CloudTalk next to Sipgate for 14 days
2. Placetel: Best for Small German Teams Wanting a Flat-Rate PBX
What Is Placetel?
Placetel is a German cloud PBX, now sold as "Webex für Placetel" under Cisco, with 150+ telephony functions.
Why Is Placetel a Strong Sipgate Alternative?
- Lower entry price: €6.90 per user, versus €12.95 for business S.
- Flat rate without the L tier: Business includes a German landline and mobile flat.
- AI summaries included: on Business.
What Are the Pros & Cons of Placetel?
| Pros | Cons |
|---|---|
| Cheaper than Sipgate | Best prices need a 24-month term |
| Allnet flat on Business | Essentials support is email only |
| Free porting and activation | Paid AppStore integrations (€7.90/license) |
What Are Placetel's Plans & Pricing?
- Essentials: €6.90 per user, minimum two; calls from 1 ct/min.
- Business: €9.90, with the Allnet flat and phone support.
- Enterprise: €14.90, minimum five users, with SSO.
The 24-Month Term Catch
These prices need a 24-month term. Monthly terms cost €2 more per user.
What Are Placetel Customers Saying?
3. NFON: Best for Mid-Sized Firms That Want EU-Only Processing
What Is NFON?
NFON is a Munich-based provider that sells its Cloudya PBX as modular per-extension licenses through 3,000+ partners.
Why Is NFON a Strong Sipgate Alternative?
- Lower per-extension price: €6.80, versus €12.95 per user at Sipgate.
- EU-only processing: voice, AI transcription and storage stay on European servers.
- Cheaper CRM add-on: CRM Connect costs €1.80 per extension.
What Are the Pros & Cons of NFON?
| Pros | Cons |
|---|---|
| Low per-extension price | €25 to €35 activation per extension |
| EU-only processing | €500 Contact Center setup fee |
| Modular add-ons | Contract terms aren't public |
What Are NFON's Plans & Pricing?
- Business Standard: €6.80 per extension per month + €25 activation.
- Business Premium: €10.80 + €35 activation.
- Contact Center: from €46 per month + €500 setup.
The Activation Fee Catch
Ten Premium extensions cost €350 in activation fees before the first call.
What Are NFON Customers Saying?
NFON placed 8th of 10 in connect professional's 2025 test, graded "very good."
4. easybell: Best for Small Offices That Want No Minimum Term
What Is easybell?
easybell is a Berlin telecom provider that runs a cloud PBX on its own SIP trunks, cancellable monthly.
Why Is easybell a Strong Sipgate Alternative?
- No minimum term: every PBX plan cancels monthly.
- Low team price: Classic costs €9.95 a month for 10 seats, IVR included.
- Cheaper Teams link: from €0.50 per license, versus €4.95 per user at Sipgate.
What Are the Pros & Cons of easybell?
| Pros | Cons |
|---|---|
| No minimum term | Needs a separate easybell SIP trunk |
| Low per-seat cost | No native CRM integration listed |
| Free porting | Analytics and wallboards need Pro |
What Are easybell's Plans & Pricing?
- Basic: €0 for five extensions.
- Classic: €9.95/month for 10 seats.
- Pro: €14.95/month for 10 seats, with analytics and wallboards.
The SIP Trunk Catch
You also need an easybell trunk (€1.95/month after six free months) plus minutes.
What Are easybell Customers Saying?
easybell debuted in connect professional's 2025 test at 9th of 10, graded "very good."
5. STARFACE: Best for German-Hosted Telephony via IT Partners
What Is STARFACE?
STARFACE is a German vendor whose hosted PBX is "Made and Hosted in Germany."
Why Is STARFACE a Strong Sipgate Alternative?
- Top independent result: 2nd of 10 in connect professional's 2025 test.
- Hosted in Germany: German data centers.
- Deployment choice: cloud, VM or appliance.
What Are the Pros & Cons of STARFACE?
| Pros | Cons |
|---|---|
| Hosted in Germany | No public pricing |
| Strong benchmark result | Terms vary by partner |
| Flexible deployment | No direct purchase |
What Are STARFACE's Plans & Pricing?
Partners quote all cloud PBX prices.
The Partner Pricing Catch
Partner offers vary widely, so get at least two quotes.
What Are STARFACE Customers Saying?
STARFACE placed 2nd of 10 in connect professional's 2025 Cloud-PBX test, behind Deutsche Telekom.
6. fonial: Best for Micro-Businesses Paying per Number
What Is fonial?
fonial is a German cloud PBX priced per activated number, which suits micro-businesses where several people share a few lines.
Why Is fonial a Strong Sipgate Alternative?
- Pay per number: three people sharing one number pay once.
- Queues included: unlimited queues and call pickup.
- German hosting: plus German support.
What Are the Pros & Cons of fonial?
| Pros | Cons |
|---|---|
| From €3.90 per number | Per-minute calls without a flat |
| No setup fee or minimum term | Teams integration €9.90 per account |
| German hosting and support | No CRM integration listed |
What Are fonial's Plans & Pricing?
- fonial PLUS: €3.90 net per number per month, no setup fee.
- Calls: 1.0 ct/min landline, 10.0 ct/min mobile.
The Per-Minute Catch
A busy line needs the €9.90 All-Net flat per number.
7. 3CX: Best for IT-Led Teams Self-Hosting on a Flat Fee
What Is 3CX?
3CX is a Cyprus-made software PBX licensed per system, hosted by 3CX or by you.
Why Is 3CX a Strong Sipgate Alternative?
- No per-user pricing: 16 to 40 users from €285 per year.
- Data-location control: self-host wherever you want.
- Call center included: queues and ring groups in the license.
What Are the Pros & Cons of 3CX?
| Pros | Cons |
|---|---|
| Low cost per seat at scale | Needs IT skills |
| Full control when self-hosted | Separate SIP trunk needed |
| Call center included | 3CX hosting costs extra |
What Are 3CX's Plans & Pricing?
3CX pricing for 8 simultaneous calls (16 to 40 users):
- BASIC: €285/year.
- PRO: €380/year; hosting by 3CX adds €285.
- AI: €550/year.
The SIP Trunk and IT Time Catch
Numbers, minutes and IT maintenance all cost extra.
What Are 3CX Customers Saying?
3CX holds 2.9/5 on Trustpilot from 150+ reviews (July 2026).
How G2 Users Rate 3CX?
3CX is rated 4.4/5 on G2, from 548+ reviews. Read the 3CX reviews on G2.
8. Ringover: Best for EU Teams Wanting France-Hosted Data
What Is Ringover?
Ringover is a French cloud phone system for business teams and call centers.
Why Is Ringover a Strong Sipgate Alternative?
- EU-hosted data: data centers in France, per its GDPR page.
- Unlimited calling: national calls on every plan.
- AI included: transcription and summaries on Talk.
What Are the Pros & Cons of Ringover?
| Pros | Cons |
|---|---|
| France-hosted data with a DPA | Three-user minimum |
| Unlimited national calls | Dialer and integrations from €49 |
| AI summaries included | Conflicting data-center statements |
What Are Ringover's Plans & Pricing?
Ringover pricing per user, annual (monthly):
- Talk: €19 (€29).
- Business: €49 (€69).
- Unified: €69 (€89), with video meetings and WhatsApp.
The Business-Tier Catch
Power Dialer, monitoring and integrations all need Business (€49).
What Are Ringover Customers Saying?
Ringover holds 4.1/5 on Trustpilot from 950+ reviews (July 2026).
How G2 Users Rate Ringover?
Ringover is rated 4.6/5 on G2, from 500+ reviews. Read the Ringover reviews on G2.
9. Aircall: Best for Support Teams That Want a Large App Marketplace
What Is Aircall?
Aircall is a cloud phone system for support and sales teams.
Why Is Aircall a Strong Sipgate Alternative?
- Integrations from the first plan: 100+ CRM and helpdesk apps.
- AI agent minutes bundled: 50 per month on Essentials.
- A number included: extras cost €6 per month.
What Are the Pros & Cons of Aircall?
| Pros | Cons |
|---|---|
| Large marketplace | Three-license minimum |
| AI agent minutes included | Dialer and monitoring need €50 tier |
| One number included | No EU-only residency stated |
What Are Aircall's Plans & Pricing?
Aircall pricing per license, annual, minimum three users:
- Essentials: €30.
- Professional: €50.
- Enterprise: custom, minimum 25 users.
The Professional-Tier Catch
AI summaries, the dialer or monitoring mean €150+ a month for three users.
What Are Aircall Customers Saying?
Aircall holds 3.0/5 on Trustpilot from 1,000+ reviews (July 2026).
How G2 Users Rate Aircall?
Aircall is rated 4.4/5 on G2, from 1677+ reviews. Read the Aircall reviews on G2.
10. Zoom Phone: Best for Companies Standardized on Zoom
What Is Zoom Phone?
Zoom Phone is the cloud phone system inside Zoom Workplace. For a head-to-head, see CloudTalk vs. Zoom Phone.
Why Is Zoom Phone a Strong Sipgate Alternative?
- One client: calls, meetings and chat together.
- Bundling: buy it with Zoom Meetings or Business Plus.
- Calling plan choice: metered, regional unlimited or global.
What Are the Pros & Cons of Zoom Phone?
| Pros | Cons |
|---|---|
| Calls, meetings and chat in one client | Prices published in USD only |
| German number and unlimited domestic calls on Global Select | EU Infrastructure only for Enterprise and Education accounts |
| Recordings can be stored in Germany | Calls in a U.S. SIP zone are processed in the U.S. first |
What Are Zoom Phone's Plans & Pricing?
Zoom lists Zoom Phone prices in USD only, per user per month:
- Global Select: $20, with a local number and unlimited domestic calling in 40+ countries, Germany included.
- US & CA Unlimited: $16 billed annually ($18 monthly), built for North American calling.
The Currency Catch
Zoom publishes USD prices only, so ask sales for a EUR quote before you compare.
What Are Zoom Phone Customers Saying?
How G2 Users Rate Zoom Phone?
Zoom Phone is rated 4.6/5 on G2, from 2678+ reviews.
What Users Are Really Saying About Sipgate Alternatives and Competitors
Most threads about sites like Sipgate come from consumers who lost the free tariffs in 2022 and 2023.
What Redditors Are Saying About Sipgate Alternatives
The most visible r/VOIP thread, "Sipgate Free ending by end of 2023", asks where to go after the free tariff, and "Sipgate is ending service for US users" covers an older exit. Neither covers business teams.
What German IT Forums Are Saying About Sipgate Alternatives
- administrator.de (January 2024): in a thread on moving from Sipgate to Microsoft Teams, an admin wrote that colleagues were "more than dissatisfied" ("mehr als unzufrieden") with Sipgate.
- ip-phone-forum.de: the "Sipgate Alternative?" thread dates from 2015.
- computerbase.de (September 2022): a search for VoIP providers without a base fee, typical consumer intent.
What Verified G2 Reviewers Say About Sipgate and Its Alternatives
Two G2 reviews from teams that switched providers:
How to Choose the Right Sipgate Alternative for Your Team?
1. What Is the Best Sipgate Alternative for Predictable Team Billing?
Price the full business phone system cost, add-ons included; at Sipgate that's around €39 per user. CloudTalk wins for growing teams, with IVR, CRM integrations and unlimited domestic EU calls (fair use) on Essential.
2. Which Sipgate Alternative Has the Best CRM Sync?
Check write-back, per-user fees and local tools like DATEV. CloudTalk includes 100+ two-way integrations from Essential, with Salesforce on Expert. Aircall is runner-up.
3. Which Alternative Handles Queues, Missed Calls and Agent Coaching Best?
List the jobs: queues, missed-call follow-up and live coaching. If you monitor calls in Germany, get call recording consent right and involve your works council. CloudTalk covers all three: missed-call analytics on every plan, live monitoring on Expert.
Customer story: Meble Furnio recovered 37 missed leads in three months with CloudTalk.
4. Which Sipgate Alternative Is Best for AI Voice Agents and Call Summaries?
According to a 2025 Bitkom survey¹, 36% of German companies use AI, 88% of them in customer contact. Since 2 August 2026, Article 50 of the EU AI Act requires AI that talks to people to say so. CloudTalk sells both AI tools as add-ons and keeps voice AI data in the EU.
5. Which GDPR Compliant Sipgate Alternative Keeps Recordings in Germany or the EU?
Ask where recordings live, whether the vendor signs a DPA (AVV) and whether you can delete recordings.
CloudTalk stores call recordings and AI data in Germany, signs a DPA and lets you delete recordings as needed. STARFACE and fonial also host in Germany.
6. Which Alternative Makes It Easiest to Keep Your German Numbers?
Check how long number porting takes and fees per number. CloudTalk ports on every plan; Placetel, easybell and fonial port free.
How to Switch From Sipgate Without Losing Your Numbers or Your Momentum
Sipgate cancels monthly and numbers usually port free:
- 01Audit your setup. List your Sipgate products, routing and integrations. Confirm your non-negotiables with the new vendor.
- 02Port numbers before you cancel. Keep Sipgate active until the number port completes.
- 03Rebuild routing and test integrations. Recreate call flows and test every CRM and API link.
- 04Sort the paperwork. Sign the new DPA (AVV) and brief your works council.
- 05Run both systems in parallel. Export Sipgate call reports as a baseline. Test mobile call quality before you cancel.
Ready to Make the Switch from Sipgate?
Growing teams hit the same Sipgate walls: tiered queues and IVR, per-user CRM sync and a €199.95 jump for a live dashboard. CloudTalk answers with four pillars:
- No more dropped calls: 99.999% platform availability.
- Clear, predictable billing: queues, IVR and CRM sync in one Essential license; AI is an add-on.
- Fast support: chat and email 24/7, phone on Expert.
- Automatically logged notes: calls synced to your CRM.
Your numbers come with you, and you grow inside one cloud phone system.
See your Sipgate setup rebuilt on CloudTalk
Sources:
- 01Bitkom
Frequently Asked Questions about Sipgate Alternatives
Sipgate is a Düsseldorf company that sells a cloud PBX to German businesses, hosted in Germany. Teams look for alternatives as they grow: queues and IVR need business L, CRM sync costs up to €19.95 per user, and the Neo migration changes how routing works.
The best alternative to Sipgate for growing sales and support teams is CloudTalk: Essential includes queues, IVR and native CRM sync, and recordings stay in Germany. Small offices that only need a basic German PBX may prefer fonial or easybell.
Sipgate costs €12.95, €17.95 or €22.95 per user per month net (business S, L and XL), with a two-user minimum. Add queues, CRM sync and numbers, and 10 users pay about €387 a month, so evaluate VoIP pricing on the full bill, not the plan card.
CloudTalk is better than Sipgate for teams that need CRM-connected calling and call analytics without buying a separate contact-center product. Sipgate still suits small German offices that want a simple PBX, SIM cards on the same account and monthly cancellation.
Sipgate's main competitors in Germany are Placetel, NFON, easybell, STARFACE and fonial. International cloud PBX providers such as CloudTalk, 3CX, Ringover, Aircall and Zoom Phone compete too. They differ most on price model, data location and CRM integrations.
Placetel, easybell and fonial are the most similar to Sipgate: German cloud PBXs with German numbers and free porting. If you want a virtual phone system with deeper CRM sync and call analytics, CloudTalk is the closer fit for growing sales and support teams.
Sipgate is used for business telephony: a hosted VoIP phone system with extensions, routing, SIM cards and German numbers, plus add-ons for a contact center, CRM integration and AI agents. It's aimed at small and mid-sized German businesses.
Sipgate's business PBX isn't free: business S costs €12.95 per user per month after a 30-day trial, and its free consumer tariffs ended in 2022 and 2023. easybell's Basic PBX costs €0 for five extensions but needs a SIP trunk, so even a cheap VoIP service has running costs.
Sipgate stores data in ISO 27001-certified data centers in Germany and offers a data processing agreement (AVV), which supports GDPR compliance. CloudTalk also keeps call recordings and AI data in Germany and lets you delete recordings as needed; its GDPR FAQ covers the rest.
CloudTalk stores call recordings and AI data in Germany, STARFACE and fonial state German hosting, and NFON states EU-only processing. Ringover keeps data in France. Check the DPA too, because hosting alone doesn't cover VoIP security risks or transfers to sub-processors.
Yes, you can record calls legally in Germany, but you generally need every participant's consent, a GDPR legal basis and, for staff calls, works council agreement where one exists. Your call recording software should let you play a consent notice and delete recordings on request.
Sipgate Neo is Sipgate's new telephony system, launched in September 2025 for new customers. Existing customers are moved over gradually and free of charge once all classic functions exist in Neo. Map your call flow diagram first, because groups become shared channels.
