Make Every Call Smarter Streamline Support with Cloud Contact Center Software

Don’t let legacy systems slow you down. Cloud-based contact centers help you make more calls, scale, and simplify processes—without the overhead.

  • Handle more calls with fewer dropped balls
  • Reduce IT overhead and simplify remote setup
  • Scale across teams, locations, or time zones
Contact Sales

Over 4,000 businesses use CloudTalk to have MORE and BETTER calls

81.7%

Increase of call volume

Call volume got 81.7%↑, missed calls got 23.7%↓.

2.5X

Outbound success rate

Doubled their outbound success & halved lost deals.

80%

Decrease in wait time

Wait times cut by 80% and call handling time by 25%.

Key Benefits of Cloud Contact Center Software

Save 80%+ Time With Ai-Powered Calling

Summaries, transcripts, sentiment analysis, and automation—so agents can focus on conversations, not admin.

Flexible to fit your growth—without the growing pains

Scale your team, workflows, and call volumes in clicks, not quarters. Cloud-based contact centers adapt to your size, season, or strategy.

2.5x more outbound call success

CloudTalk users see dramatically better connection and resolution rates thanks to smarter routing, local presence, and AI tools.

HOW WE HELP

Support Teams’ Favorite Features of Cloud Contact Center Software

Scale Smarter with AI Voice Agents

Cloud-based AI voice agents help SMBs handle more calls—without adding headcount or complexity.

  • Automate common scenarios like order updates, booking confirmations, and payment reminders
  • Handle spikes in call volume 24/7 without overwhelming your team
  • Deploy and update AI agents in real time—no downloads, no IT bottlenecks
Contact Sales

Get Every Call to the Right Person—Fast

Cloud-based smart routing connects callers to the best-fit agent in real time—no delays, no frustration.

  • Route calls based on language, location, availability, or skillset
  • Reduce transfers and boost first-call resolution rates
  • Update routing rules instantly—no hardware or manual rewiring needed
Contact Sales

Let AI Take Notes So Your Team Doesn’t Have To

Real-time transcription and call summaries help agents stay focused—no more scrambling to remember details.

  • Instantly capture every word of a call with cloud-based transcription
  • Auto-generate summaries and next steps to speed up follow-ups
  • Coach agents and spot trends faster with searchable call data
Contact Sales

Signature Capability

Put Humans to the Test. See if 24/7 AI Voice Agents Will Outperform.

CeTe is an AI that talks like a human: no breaks, no training, no time off. It makes and answers calls, updates CRMs, books meetings, and loops in a human only when needed.
Press play to hear it. Want a wow moment? Get a free test call and try it live.

Get a Free Test Call

AI Voice Agents

Nudge expiring offer

Riley, Sales Reminder Agent

Qualify a student lead

Avery, Course Inquiry Agent

Get a payment reminder

Casey, Payment Reminder Agent

Qualify a patient lead

Jordan, Healthcare Intake Agent

Qualify insurance lead

Taylor, Insurance Intake Agent

Accept updated terms

Quinn, T&C Acceptance Agent

Qualify legal inquiry

Drew, Legal Intake Agent

Get post-interview feedback

Jamie, Candidate Feedback Agent

Pre-screen a candidate

Skyler, Applicant Pre-screen Agent

Confirm account action

Morgan, Action Reminder Agent

Get a renewal reminder

Logan, Subscription Renewal Agent

Get CSAT after support

Morgan, CX Feedback Agent

Get NPS or demo feedback

Parker, Post-Sales Feedback Agent

Qualify a trial lead

Blake, Trial Signup Qualifier

Riley

Sales Reminder
Agent

Alex

Client
Sales / Marketing

Pause
Rewind
Unmute
Avery

Course Inquiry
Agent

Jamie

Client
Education / EdTech

Pause
Rewind
Unmute
Casey

Payment Reminder
Agent

Chris

Client
Financial Services

Pause
Rewind
Unmute
Jordan

Healthcare Intake
Agent

Taylor

Client
Healthcare

Pause
Rewind
Unmute
Taylor

Insurance Intake
Agent

Peter

Client
Insurance

Pause
Rewind
Unmute
Quinn

T&C Acceptance
Agent

Morgan

Client
Legal Services

Pause
Rewind
Unmute
Jamie

Candidate Feedback
Agent

Riley

Client
Recruitment / HR

Pause
Rewind
Unmute
Skyler

Applicant Pre-screen
Agent

Jamie

Client
Recruitment / HR

Pause
Rewind
Unmute
Morgan

Action Reminder
Agent

Taylor

Client
SaaS / Software & Apps

Pause
Rewind
Unmute
Logan

Subscription Renewal
Agent

Jamie

Client
SaaS / Software & Apps

Pause
Rewind
Unmute
Morgan

CX Feedback
Agent

Sam

Client
SaaS / Software & Apps

Pause
Rewind
Unmute
Parker

Post-Sales Feedback
Agent

Chris

Client
SaaS / Software & Apps

Pause
Rewind
Unmute
Blake

Trial Signup
Qualifier

Alex

Client
SaaS / Software & Apps

Pause
Rewind
Unmute

Why CloudTalk?

With all the options out there, what makes CloudTalk the best choice for your team?

Deliver Faster, Smarter Customer Support with CloudTalk

Whether you’re scaling fast or supporting a global customer base, CloudTalk’s cloud-based contact center platform gives your team the tools to move faster, work smarter, and deliver standout service—without adding headcount.

  • Easy to integrate, easy to onboard—so your team sees value fast
  • Built for reliability with 99.99% uptime and crystal-clear call quality
  • Packed with advanced features like AI Voice Agents and Smart Call Routing
Try for free
Contact sales

AI That Actually Supports Your Team

Let your team focus on customers—not scripts, notes, or after-call admin. With tools like AI Voice Agents and voicemail transcription, CloudTalk helps teams resolve queries faster and more consistently.

  1. Automate common calls and repetitive questions
  2. Get real-time summaries, sentiment insights, and transcripts
  3. Reduce agent stress and boost customer satisfaction
Try for free
Contact sales

Powerful Features, Easy to Use

CloudTalk packs advanced features into an intuitive interface your agents will love. From smart call routing to AI-powered analytics, it’s built to scale with you—not slow you down.

  • Route calls automatically based on skill, time, or topic
  • Track performance with built-in speech analytics
  • Launch in days—not months
Try for free
Contact sales

Integrations That Just Work

CloudTalk fits seamlessly into your support stack. With 35+ native integrations—including Salesforce, HubSpot, Zendesk, and more—you’ll connect your tools without needing IT support.

  • Sync contacts, tickets, and notes in real time
  • Enable AI features across platforms
  • Use prebuilt workflows or customize your own
Try for free
Contact sales

Why Choose Cloud Contact Center Software

CloudTalk blends cloud flexibility with built-in AI to help your team support customers faster, from anywhere. It’s a trusted cloud-based contact center solution built for scale and simplicity.

  • Work from anywhere with browser-based tools and top-tier call quality
  • Scale on your terms with smart routing and global number coverage
  • Automate with purpose using AI Voice Agents and real-time analytics

After implementing CloudTalk, we immediately noticed a dramatic improvement in call quality and reliability. Our customer service team could handle calls more efficiently thanks to the Click to Call extension. The real-time analytics and reporting features also provided valuable insights, enabling us to make data-driven decisions.


Robin Sellner, Data Analyst at M4U

Try for free
Contact sales

CloudTalk AI: VoIP for
Small Business Just Got Smarter

What if your VoIP phone system didn’t just handle calls, but also made your team smarter?

With CloudTalk AI, this isn’t a sales utopia, it’s your new reality. Our AI-powered VoIP call center transcribes calls as they happen, detects sentiment and keywords, and summarizes key info—and it’s all automated!

Why should you care? Your managers get instant visibility into team performance. Your reps gain clarity on customer pain points, objections, and buying signals. The result? No more guesswork, no more gaps.

Say goodbye to manual notes and missed context. With CloudTalk AI, your team sells smarter, coaches faster, and scales with confidence. All without breaking the bank.

Explore AI


CloudTalk AI: VoIP for
Small Business Just Got Smarter

What if your VoIP phone system didn’t just handle calls, but also made your team smarter?

With CloudTalk AI, this isn’t a sales utopia, it’s your new reality. Our AI-powered VoIP call center transcribes calls as they happen, detects sentiment and keywords, and summarizes key info—and it’s all automated!

Why should you care? Your managers get instant visibility into team performance. Your reps gain clarity on customer pain points, objections, and buying signals. The result? No more guesswork, no more gaps.

Say goodbye to manual notes and missed context. With CloudTalk AI, your team sells smarter, coaches faster, and scales with confidence. All without breaking the bank.

Explore AI

FAQs

What is a cloud-based contact center?

It’s software hosted online to manage calls and messages—no hardware needed. Learn more in our AI call center technology guide.

What is the best software for call centers?

CloudTalk is a top choice with AI tools, crystal-clear calling, and 35+ integrations.

How does it differ from a traditional contact center?

Cloud-based platforms offer faster setup, better remote flexibility, and lower costs than on-premise systems.

What is contact center software?

It’s tech that handles customer calls, chats, and emails in one place. Features like auto-attendant systems boost efficiency.

CloudTalk is built to simplify calling operations with reliable AI business calling

Schedule a demo today to see how CloudTalk can support your teams.

Schedule a demo