Turn Calls Into Five-Star Experiences with Hospitality Call Center
Deliver personalized and exceptional guest service while managing peak volumes and ensuring 24/7 availability. Our hospitality call center software provides the essential tools you need to keep guests satisfied and operations running smoothly.
- Handle peak season volumes with smart call routing
- Deliver 24/7 guest support with AI voice agents
- Serve global guests with multilingual capabilities
Over 4,000 businesses use CloudTalk to have MORE and BETTER calls
81.7%
Increase of call volume
Call volume got 81.7%↑, missed calls got 23.7%↓.
2.5X
Outbound success rate
Doubled their outbound success & halved lost deals.
80%
Decrease in wait time
Wait times cut by 80% and call handling time by 25%.
Why Your Hospitality Business
Needs a Call Center
24/7 Guest Support Coverage
Handle high-volume periods efficiently. CloudTalk’s intelligent routing and IVR systems distribute calls instantly, ensuring guests reach the right department without long holds during peak travel seasons.
80% Reduction in Wait Times
Never miss a booking or guest inquiry. CloudTalk ensures every call is answered around the clock with AI voice agents and global team coverage, so international guests always get help.
50% Faster Resolution Times
Sync CloudTalk with your guest management system to give agents instant access to guest profiles, reservations, and preferences for personalized service every time.
HOW WE HELP
Smart Tools for
Smarter Hospitality Teams
Connect Guests to the Right Expert Every Time
- Skill-Based Routing: Direct reservation calls to booking specialists, concierge requests to guest services, and VIP guests to dedicated account managers.
- Multilingual Routing: Route calls based on guest language preferences to native-speaking agents for seamless communication.
- Priority Guest Handling: Recognize loyalty members and VIP guests for instant priority routing and personalized greetings.
Capture Every Booking Opportunity 24/7
- AI Voice Agents: Handle room availability questions, process basic reservations, and capture guest details instantly—even at 3 AM.
- Automated Check-in Support: Guide guests through mobile check-in processes and provide room access information after hours.
- Intelligent Escalation: Seamlessly transfer complex issues to live agents with full context and guest history.
Serve International Guests Like Locals
- 160+ Country Numbers: Provide local phone numbers in guest home countries to reduce calling costs and build trust.
- Real-Time Analytics: Track call volumes by region, peak booking hours, and agent performance to optimize staffing across time zones.
- Seasonal Scaling: Quickly add or remove agents during high and low seasons without infrastructure changes.
Signature Capability
Put Humans to the Test. See if 24/7 AI Voice Agents Will Outperform.
CeTe is an AI that talks like a human: no breaks, no training, no time off. It makes and answers calls, updates CRMs, books meetings, and loops in a human only when needed.
Press play to hear it. Want a wow moment? Get a free test call and try it live.
AI Voice Agents
Nudge expiring offer
Riley, Sales Reminder Agent
Qualify a student lead
Avery, Course Inquiry Agent
Get a payment reminder
Casey, Payment Reminder Agent
Qualify a patient lead
Jordan, Healthcare Intake Agent
Qualify insurance lead
Taylor, Insurance Intake Agent
Accept updated terms
Quinn, T&C Acceptance Agent
Qualify legal inquiry
Drew, Legal Intake Agent
Get post-interview feedback
Jamie, Candidate Feedback Agent
Pre-screen a candidate
Skyler, Applicant Pre-screen Agent
Confirm account action
Morgan, Action Reminder Agent
Get a renewal reminder
Logan, Subscription Renewal Agent
Get CSAT after support
Morgan, CX Feedback Agent
Get NPS or demo feedback
Parker, Post-Sales Feedback Agent
Qualify a trial lead
Blake, Trial Signup Qualifier
Sales Reminder
Agent
Client
Sales / Marketing
Course Inquiry
Agent
Client
Education / EdTech
Payment Reminder
Agent
Client
Financial Services
Healthcare Intake
Agent
Client
Healthcare
Insurance Intake
Agent
Client
Insurance
T&C Acceptance
Agent
Client
Legal Services
Legal Intake
Agent
Client
Legal Services
Candidate Feedback
Agent
Client
Recruitment / HR
Applicant Pre-screen
Agent
Client
Recruitment / HR
Action Reminder
Agent
Client
SaaS / Software & Apps
Subscription Renewal
Agent
Client
SaaS / Software & Apps
CX Feedback
Agent
Client
SaaS / Software & Apps
Post-Sales Feedback
Agent
Client
SaaS / Software & Apps
Trial Signup
Qualifier
Client
SaaS / Software & Apps
Why Top Hospitality Brands Choose CloudTalk
The call center system that actually understands how hospitality works
CONNECT FASTER, SERVE BETTER
Turn Guest Calls Into Your Competitive Advantage
Stop losing bookings to busy signals. While other hotels miss calls during peak check-in hours or let international guests struggle with language barriers, CloudTalk ensures you’re always available with the right expertise.
No more “please call back during business hours” when today’s inquiry becomes tomorrow’s competitor’s booking.
CloudTalk manages your entire guest communication journey, turning initial inquiries into confirmed reservations, service requests into satisfied guests, and conversations into loyal customers.
Smart Guest Communication
Intelligent Routing That Maximizes Every Opportunity
Every missed call could be your next five-star review or major booking. CloudTalk’s Skill-Based Routing and IVR menu ensures guests reach the right team member quickly through priority menu options you define.
While you’re handling check-ins, our system is connecting urgent maintenance requests to facilities, routing spa bookings to wellness specialists, and directing VIP guests to personal concierges around the clock.
Abroad call never been easier, feels super comfortable because the rates are super affordable and the service is top-notch.
24/7 Service Advantage
Never Miss a Guest Need Again
Smart routing handles peak volumes 3x more efficiently than traditional systems, and combined with AI voice agents, you eliminate hold times, keeping guests happy and bookings flowing.
When your front desk closes, AI Voice Agents take over, answering basic questions, taking reservation requests, and scheduling callback appointments for morning follow-up.
Very easy and quick set up, perfect call quality even with overseas customers and the most important thing – very useful customer support ready to help and solve any issues.
Data-Driven Hospitality Excellence
Guest Service Analytics That Drive Satisfaction
Transform guest feedback into guaranteed improvements. CloudTalk tracks the metrics that matter: response times, resolution rates, guest satisfaction scores, and peak service hours.
See which communication strategies are building guest loyalty and focus on the approaches that consistently deliver exceptional experiences.
Great costantly evolving tool. This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work.
Get Your Hospitality Call Center Running in 5 Steps
Simple setup that gets you serving guests today, no technical expertise needed.
Step 1: Choose Your Global Numbers — Select local and toll-free numbers for your key markets—CloudTalk handles international setup automatically.
Step 2: Set Up Your Team — Add agents, assign departments (reservations, concierge, maintenance), and create schedules with role-based permissions.
Step 3: Connect Your Systems — Link your Customer Management System, CRM, or booking platform with pre-built integrations in minutes.
Step 4: Configure Guest Journeys — Set up call flows using drag-and-drop: reservations to booking agents, guest services to concierge, emergencies to management.
Step 5: Go Live — Start serving guests instantly. Monitor, record, and optimize everything from one dashboard.
Get the Best Value on Hospitality Call Center Software
FAQs
What are the types of hospitality call centers?
Reservation centers, guest services, concierge support, and maintenance request handling—covering all guest touchpoints from booking to checkout.
How does a hospitality call center work?
Agents or AI handle calls, process bookings, resolve issues, and update profiles in your PMS to improve guest experiences.
Where can I get international numbers for hospitality?
Use call center software like CloudTalk to get local numbers in 160+ countries instantly for global guest communication.
What is a hospitality call center agent’s job description?
They manage reservations, guest issues, complaints, and coordinate departments to ensure top guest satisfaction.
How important is 24/7 availability in hospitality?
Extremely. Travelers need help anytime. Around-the-clock support prevents lost bookings and boosts satisfaction.
What are the key metrics for hospitality call centers?
Track response time, FCR rate, guest satisfaction, booking conversions, and multilingual support quality.
How does multilingual support impact guest satisfaction?
Strongly. Native language support builds comfort and trust, increasing satisfaction and boosting bookings.
What is the average response time expectation for hospitality calls?
Guests expect answers fast—under 30 seconds is standard; premium brands target under 15 seconds.
What is the best call center software for hospitality?
CloudTalk offers global numbers, AI agents, smart routing, and PMS integration—perfect for hotels and resorts.
CloudTalk is built to simplify calling operations with reliable AI business calling
Schedule a demo today to see how CloudTalk can support your teams.
