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Assistenza clientiServizio e Assistenza

Conosci la differenza tra il call center inbound e outbound?

Il servizio clienti è in continua evoluzione. Ed è indispensabile, visto che il 54% dei consumatori di tutto il mondo…

N. Mrázová Natália Mrázová | 29. Maggio 2022
DatiDati

Quali sono i compiti e le responsabilità degli operatori di call center?

Q. Malloy
BrandBrand

Le 7 Migliori Integrazioni di Intercom per Migliorare la Customer Experience

N. Mrázová | 28. Maggio 2022
Call CenterLavoro da remoto

Lavora dal luogo dei tuoi sogni

Q. Malloy

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Call Centere Commerce

Costruire un solido team di assistenza e-commerce

Q. Malloy
ComunicazioneServizio e Assistenza

Teleconferenze e riunioni internazionali – come sfruttarle al meglio?

N. Mrázová
Sistema telefonico aziendaleSistema telefonico

7 ragioni per cui i numeri di telefono sono ancora una necessità per la vostra azienda

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Direzioni
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L’importanza delle decisioni basate sui dati nelle vendite e nel servizio clienti

N. Mrázová
AltroDonna in Saas

Donne in SaaS: Jessica da Integromat

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Gestione del personale

Nel tuo call center c’è un tasso di rotazione del personale elevato: come gestirlo (o evitarlo)?

N. Mrázová
OperatoriGestione del personale

Come assicurarsi che le chiamate a freddo portino appuntamenti?

N. Mrázová | 27. Maggio 2022
FunzionalitàTecnico

Cos’è un Dialer per le Vendite e Perché Dovresti Usarlo?

N. Mrázová
AltroDonna in Saas

Donne in SaaS: Kinga da Brainy Bees

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OperatoriGestione del personale

Sei soft skill di call center necessarie

Q. Malloy | 26. Maggio 2022
Cliente felice
Assistenza clientiServizio e Assistenza

10 consigli per rendere più amichevoli le chiamate dell’assistenza clienti

N. Mrázová
GetApp, a company that helps businesses navigate their software buying journey, featured CloudTalk in its Integration Leaders Report in the VoIP Software Category. This report includes top-ranked products based on ratings from end-users. Products on the list typically score highly in two categories: integration score and overall rating. In the mentioned Integration Leaders Report, our CloudTalk software stood out among the top-rated products with a sterling Integration score. We integrate with a multitude of platforms, including Zapier, Integromat, and more. Integrations allow you to automate your workflows, boost team performance and track all of the most important metrics. GetApp’s report broke integrations down into 3 distinct categories: CRM HelpDesk Collaboration For each category, they presented a grid graphic that indicated how many of the top-5 most popular platforms each VoIP leader was able to integrate with. CloudTalk was one of only a handful of VoIP providers that offered integrations with every single one. That’s right, when compared head-to-head with our peers, CloudTalk distinguished itself as a leader in CRM, HelpDesk and Collaboration integrations. As Integration Leaders are selected based on real user reviews, we want to thank all of our esteemed users who love our product! Here’s what they’ve have said about CloudTalk: "With our CRM being the "hub" of everything, having a product that allowed for very quick, simple, and "IT free" integration has been fantastic. CloudTalk itself is great — intuitive user interface, easy to use, great call quality. Try it yourself, you will not regret it!" Source: Alan T. CloudTalk also stood out as a winner of not 1 but 5 GetApp Category Leaders reports! Check out our incredible wins: VoIP Telephony Call Tracking Predictive Dialer Call Recording The Category Leaders list is published on GetApp, a recommendation engine for SMBs needing to make the right software choice. Category Leaders rankings highlight top-performing North American software products based on ratings from end-users in five key areas: ease of use value for money functionality customer support likelihood to recommend The research methodology is available here. “We’re thrilled that CloudTalk has been recognized by GetApp as an Integration Leader in VoIP. It’s a reflection of all of the hard work that employees put into our software day in and day out. We pride ourselves on the quantity — and, crucially, the quality — of the integration options we provide to our customers. We’ve made a lot of important progress in this area over the course of the past year and we have no intention of slowing down. As always, we’ll look to our customers for feedback as we continue to expand our integration capabilities.” – David Cacik, CloudTalk CMO About Us: CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time. About GetApp: GetApp is the recommendation engine for SMBs that need to make the right software choice. GetApp enables SMBs to achieve their mission by delivering the tailored, data-driven advice and insights needed to make informed software purchasing decisions. GetApp is a Gartner company. For more information, visit GetApp.com
Notizie di CloudTalkNon categorizzato

CloudTalk riconosciuta come leader dell’integrazione GetApp nel settore VoIP

N. Mrázová | 25. Maggio 2022

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Immagine risoluzione alla prima chiamata
Call Center

First call resolution: Definizione, misurazione, best practice

N. Mrázová
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9 modi efficaci per gestire i clienti arrabbiati (con esempi)

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Q. Malloy | 24. Maggio 2022
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PBX vs. VoIP: quali sono le differenze?

Q. Malloy | 23. Maggio 2022
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7 motivi per scegliere Cloudtalk come soluzione di Contact Center Omnichannel

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OperatoriGestione del personale

La formazione per gli operatori del call center: una utile guida.

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Servizio ClientiServizio e Assistenza

I vantaggi dell’assistenza clienti self-service

N. Mrázová | 22. Maggio 2022
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Che cos’è il call bridging e come utilizzarlo nel call center

N. Mrázová | 21. Maggio 2022
Call CenterLavoro da remoto

Vivere a Praga come Expat

Q. Malloy

Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

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