Top 10 LiveAgent Integrations to Boost Customer Support in 2025

Support slows down when tools work in parallel instead of in sync.

LiveAgent is built for responsive, omnichannel support, but without the right integrations, your team is stuck chasing info across tabs, logging tickets by hand, and responding without context.

LiveAgent integrations change that.

By connecting LiveAgent with your CRM, billing tools, ecommerce platform, and voice system, you turn a reactive helpdesk into a proactive support engine—where every interaction is faster, smarter, and fully informed.

And it pays off fast: McKinsey reports that employees spend 1.8 hours a day just searching for information ¹. Integrations slash that time and give your team hours back to focus on what matters—your customers.

In this guide, we’ve selected the top 10 integrations based on real-world workflows. Each one solves a common challenge, whether it’s syncing data, automating follow-ups, or giving agents the full picture—without the busywork.

Key Takeaways:

• LiveAgent integrations eliminate tab-switching by syncing data across tools like CRMs, dialers, and inboxes.
• Top integrations like CloudTalk, HubSpot, and Zapier streamline workflows and automate ticket handling.
• You can integrate LiveAgent using native apps, no-code tools like Zapier, or its developer-friendly API.
• Smart integrations boost CX, agent efficiency, and data accuracy—without overhauling your existing stack.
• Choosing the right LiveAgent integration depends on your use case, scale, and need for automation or voice features.

What Is a LiveAgent Integration?

A LiveAgent integration connects your helpdesk with other critical tools—like CRMs, phone systems, ecommerce platforms, and billing apps—so your data stays synchronized and your workflows stay fast.

Instead of jumping between systems or manually entering data, LiveAgent integrations help you automate repetitive tasks and give agents the full picture during every customer interaction.

Here’s what a LiveAgent integration can do:

• Automate workflows: trigger emails, assign tasks, or update records when someone takes action
• Sync data: make sure contact info, deal status, and activity history stay up to date everywhere
• Trigger actions: set off alerts, create follow-ups, or move pipeline stages based on what happens in other tools

For example, CloudTalk’s LiveAgent integration lets support teams:

• Log calls automatically into LiveAgent
• Match phone numbers to customer profiles in real time
• Trigger workflows or alerts based on missed calls or sentiment

Most LiveAgent integrations are powered by prebuilt apps, Zapier connectors, or the open LiveAgent API—so they’re fast to launch and easy to scale.

The 10 Best LiveAgent Integrations to Improve Support Workflows in 2025

LiveAgent is built to centralize support—but it’s the integrations that make it truly scalable.

By connecting LiveAgent to the other tools your team already uses—like CRMs, ecommerce platforms, billing systems, and voice apps—you can eliminate repetitive work, reduce response time, and ensure agents have the context they need without switching screens.

Below are the 10 most useful LiveAgent integrations based on real-world workflows. Whether you’re trying to sync customer data, automate ticket creation, or align support with sales, these tools offer practical solutions for busy teams.

1. CloudTalk

CloudTalk is a modern VoIP phone system built for high-volume support teams. Its LiveAgent integration brings voice, sentiment analysis, and call recordings directly into your ticketing environment—so your agents can focus on the customer, not the copy-paste.

Use Case:
Make and receive CloudTalk calls inside LiveAgent while auto-logging call data, syncing transcripts, and matching customer records in real time.

Benefits:

• Streamline support workflows with automated call logging
• Give agents instant caller context and conversation history
• Eliminate tab fatigue with native voice inside LiveAgent

Key Features:

• Real-time call monitoring
• AI-Powered Conversation Intelligence
• Call recording and playback
• Sentiment Analysis

Pricing: 

CloudTalk offers flexible plans tailored to business needs. With each of its plans offering more value than its competitors: 

• Lite: $19/user/month (Americas)
• Starter: $25/user/month
• Essential: $29/user/month 
• Expert: $49/user/month 
• Custom: Pricing available upon request

2. Salesforce (CRM)

Salesforce is a leading CRM platform used to manage accounts, deals, and service activity. The LiveAgent Salesforce integration syncs CRM records with support interactions—giving agents a complete customer picture without jumping platforms.

Use Case:
Sync contacts, cases, and ticket data between LiveAgent and Salesforce so both sales and support teams stay aligned on customer history and status.

Benefits:

• Share critical customer info across support and sales
• Eliminate manual data duplication between tools
• Improve resolution time with unified context

Key Features:

• Two-way syncing of contacts, tickets, and cases
• Push ticket updates from LiveAgent into Salesforce
• View Salesforce activity within LiveAgent tickets

Pricing:
Salesforce offers 4 pricing tiers:

• Sales Cloud Essentials: $25 per user/month
• Sales Cloud Professional: $75 per user/month
• Sales Cloud Enterprise: $150 per user/month
• Sales Cloud Unlimited: $300 per user/month

3. HubSpot (CRM)

HubSpot is a powerful CRM and marketing automation suite. The LiveAgent HubSpot integration helps support and sales stay aligned by syncing contacts, timelines, and lifecycle stages between both platforms.

Use Case:
Trigger HubSpot workflows based on LiveAgent ticket updates, sync contact data, and surface CRM activity in your agent workspace.

Benefits:

• Unify CRM and support data for smoother customer handoffs
• Launch marketing automations from ticket tags or outcomes
• Keep customer profiles accurate and up to date across tools

Key Features:

• Bi-directional sync of contact and timeline data
• Trigger HubSpot sequences from support events
• Log ticket activity into HubSpot CRM views

Pricing:
HubSpot offers a free CRM plan, with paid tiers depending on your team’s size and needs. See HubSpot pricing for details.

4. Zapier (Automation Platform)

Zapier is a no-code automation tool that connects 5,000+ apps. The LiveAgent Zapier integration helps automate ticket routing, alerts, contact syncs, and status updates—without touching a single line of code.

Use Case:
Trigger actions like sending Slack alerts for new tickets, logging issues in Google Sheets, or updating CRMs from LiveAgent activity.

Benefits:

• Build custom workflows that trigger from ticket events
• Save time on manual data entry and follow-ups
• Connect LiveAgent to almost any tool instantly

Key Features:

• Use LiveAgent as trigger or action in Zapier workflows
• Connect support activity with marketing, sales, and ops tools
• Filter triggers based on tags, channels, or ticket status

Pricing:
Zapier offers various pricing tiers:

• Free: $0/month
• Starter: $19.99/month (billed annually)

5. Pipedrive (CRM)

Pipedrive is a sales-focused CRM with a visual pipeline and automation tools. The LiveAgent Pipedrive integration connects support conversations to deal progress—ensuring sales and service teams stay in sync.

Use Case:
Log LiveAgent tickets to Pipedrive deals automatically and trigger CRM updates based on ticket resolution or customer feedback.

Benefits:

• Keep support and sales aligned with shared data
• Automate deal progression based on ticket outcomes
• View customer issues alongside deal timelines

Key Features:

• Sync ticket notes and updates to Pipedrive contacts
• Trigger Pipedrive automations from LiveAgent events
• Surface support data in sales dashboards

Pricing:
Pipedrive offers flexible plans based on team size and needs:

• Essential: $14.90/user/month
• Advanced: $27.90/user/month
• Professional: $49.90/user/month
• Power & Enterprise: Custom pricing

6. Front (Shared Inbox Platform)

Front is a shared inbox platform for collaborative customer communication. The LiveAgent Front integration brings messages, notes, and tags from Front into your LiveAgent tickets for more efficient follow-ups.

Use Case:
Automatically convert Front threads into LiveAgent tickets, ensuring support agents have full context when jumping into conversations.

Benefits:

• Centralize all customer messages inside LiveAgent
• Speed up resolution by reducing context gaps
• Improve team collaboration with synced notes and mentions

Key Features:

• Connect Front email, chat, and SMS to tickets
• Auto-sync tags, replies, and internal comments
• Trigger LiveAgent workflows from Front activity

Pricing:

• Starter: $19/user/month
• Growth: $59/user/month
• Scale: $99/user/month

7. Zoho CRM

Zoho CRM is a customizable customer relationship platform used to manage sales, marketing, and support data. The LiveAgent Zoho CRM integration syncs contact records and ticket updates—keeping every team on the same page.

Use Case:
Connect LiveAgent ticket activity to Zoho CRM contacts to automate follow-ups, update deal status, or trigger lead scoring workflows.

Benefits:

• Sync CRM and support activity for 360° visibility
• Automate Zoho workflows from LiveAgent ticket events
• Keep contact records accurate and centralized

Key Features:

• Two-way sync of contacts and ticket history
• Trigger Zoho actions based on support tags or priority
• View LiveAgent ticket data within Zoho timelines

Pricing:
Zoho CRM offers tiered plans for teams of all sizes:

• Standard: $14/user/month
• Professional: $23/user/month
• Enterprise: $40/user/month
• Ultimate: $52/user/month

8. Freshdesk (Support Platform)

Freshdesk is another popular support platform, often used in tandem for escalations or cross-functional support. The LiveAgent Freshdesk integration syncs ticket status and notes between both tools to ensure smooth resolution tracking.

Use Case:
Connect Freshdesk and LiveAgent to share SLA alerts, escalate tickets, or hand off complex issues while maintaining shared customer context.

Benefits:

• Collaborate across teams without switching platforms
• Ensure tickets don’t fall through the cracks
• Track status and resolution time from either side

Key Features:

• Sync tickets, tags, and agent comments
• Auto-assign escalations across systems
• Share SLA status and updates in real time

Pricing:
Freshdesk offers multiple plans for growing support teams:

• Growth: $15/agent/month
• Pro: $49/agent/month
• Enterprise: $79/agent/month

9. ActiveCampaign (Marketing Automation Platform)

ActiveCampaign is a marketing automation platform that personalizes outreach based on behavior and engagement. The LiveAgent ActiveCampaign integration lets your support data power smarter, better-timed marketing campaigns.

Use Case:
Trigger email sequences or contact tagging in ActiveCampaign based on LiveAgent ticket events—like satisfaction ratings or resolution status.

Benefits:

• Personalize campaigns using real support insights
• Automate marketing follow-ups tied to customer experience
• Keep contact data synced across both platforms

Key Features:

• Sync tags and custom fields between systems
• Trigger ActiveCampaign automations from ticket activity
• Track campaign results linked to LiveAgent events

Pricing:

• Plus: $49/month
• Professional: $149/month
• Enterprise: Custom pricing

10. Stripe

Stripe is a leading billing platform for digital payments. The LiveAgent Stripe integration brings payment and refund history into your support environment—so agents can resolve billing issues without switching tabs.

Use Case:
Surface Stripe payment data in LiveAgent tickets to answer billing questions, manage refunds, and reduce back-and-forth with finance teams.

Benefits:

• Resolve payment issues quickly with full context
• Improve customer trust with accurate billing visibility
• Reduce escalations to finance or sales

Key Features:

• Display payment, invoice, and refund data in tickets
• Trigger workflows based on billing status
• Sync dispute and payment events automatically

Pricing:
Stripe charges 2.9% + 30¢ per successful card charge. Custom pricing is available for large volumes and enterprise use.

Benefits of LiveAgent CRM Integration

When LiveAgent works in isolation, it’s just a helpdesk. But when it’s integrated with your CRM, dialer, billing platform, and marketing stack—it becomes the nerve center of your entire customer experience.

Here’s what LiveAgent integrations make possible:

• Resolve tickets faster with richer context
  No more toggling between apps or chasing down data. Agents get instant access to past orders, call logs, payment history, and lifecycle stages—all from inside the ticket view.
• Turn manual tasks into hands-free workflows
  From auto-assigning leads to syncing contact data and triggering alerts—LiveAgent integrations let your team focus on customers, not admin work.
• Bridge the gap between support, sales, and marketing
  Integrations with tools like HubSpot and Salesforce ensure customer insights flow freely across teams—resulting in faster handoffs, better timing, and more personalized service.
• Give your agents one home base
  Instead of a dozen tabs and scattered notes, integrations centralize everything inside LiveAgent—email threads, Stripe transactions, Pipedrive updates, and more.
• Scale smarter with cleaner, connected data
  With synced records across every tool, you reduce duplicate entries, human error, and friction—making your CRM a true source of truth.

How to Choose the Right LiveAgent Integration for Your Business

Tailored advice for real-world LiveAgent users.

Identify What’s Slowing You Down

Don’t start with features—start with friction. Are agents wasting time chasing info in other tools? Are tickets stalled because CRM data isn’t in sync? The right LiveAgent integration removes blockers, not just adds bells and whistles.

Choose Integrations That Actually Launch

If it takes a developer and two weeks to set up, it’s not saving you time. It’s adding complexity. Prioritize no-code tools or built-in apps—like CloudTalk’s LiveAgent integration—that connect in minutes, not months.

Plan for Growth, Not Just Today’s Volume

Will this integration still perform when your team scales? Look for tools like CloudTalk’s VoIP for LiveAgent that support remote agents, high ticket volumes, and evolving workflows—without breaking under pressure.

Don’t Compromise on Data Security

Every connection introduces risk. Choose integrations that support data encryption, permissions, and compliance—like CloudTalk’s CTI solution with built-in GDPR and call logging protections.

Confirm Real Human Support

If the integration fails, can you reach someone? Look for vendors that back their tech with real humans—like CloudTalk’s support team, who respond fast and fix issues without ticket loops or chatbot dead-ends.

How to Connect LiveAgent with the Rest of Your Tech Stack

Integrating LiveAgent with other platforms can be simple—or a nightmare—depending on the tools you choose.

Fortunately, LiveAgent offers multiple ways to connect with your broader ecosystem:

• Native integrations: LiveAgent supports built-in connections with major platforms like HubSpot, Salesforce, and Shopify for real-time data sync and streamlined workflows.
• Third-party tools: Automation platforms like Zapier and Make let you build no-code connections between LiveAgent and 5,000+ apps—great for niche use cases.
• API & webhooks: For advanced use cases, LiveAgent provides a robust API and webhook system to push/pull data between custom tools or legacy systems.
• CTI & VoIP integrations: Need telephony features? CloudTalk’s LiveAgent integration embeds call controls, sentiment analysis, and conversation history directly into your agent interface.

Each method offers different levels of customization, so pick the approach that matches your technical resources and operational needs.

Make LiveAgent the Smartest Tool in Your Stack

LiveAgent is a powerful support platform—but it becomes unstoppable when connected to the tools your team already uses.

Whether you need better CRM visibility, faster follow-ups, or fewer manual tasks, the right LiveAgent integrations turn your helpdesk into a true command center.

So stop stitching workflows together by hand. Start automating, syncing, and scaling with integrations that actually move the needle.

Try CloudTalk’s LiveAgent integration and see how seamless support can really be.

Sources:

•  Workflow Automation Statistics