TL;DR Comparison Table: 10 Best Natterbox Alternatives
| # | Tool | Best For | Beyond Natterbox | Starting Price | G2 Rating |
|---|---|---|---|---|---|
| Baseline | Natterbox | Salesforce-first contact centers where every agent already has a full Salesforce license | Salesforce-native CTI, AI on Enterprise or as add-ons | $82/user/month (Pro) | 4.4/5 |
| 1 | CloudTalk | SMB to mid-market sales and support teams that want Salesforce and 100+ other integrations, dialers and AI voice agents on one platform | Numbers in 160+ countries, AI Receptionist with 50 free minutes | $25/user/month (Starter) | 4.4/5 |
| 2 | Talkdesk | Salesforce contact centers that want two native paths and agentic AI | Talkdesk for Salesforce plus a Salesforce Voice embed | $85/user/month | 4.4/5 |
| 3 | Aircall | SMB sales and support teams that want a polished app | 250+ integrations, AI Voice Agent minutes | $30/user/month (3-license min) | 4.4/5 |
| 4 | Dialpad | Teams that want AI notes on every call | AI transcription and summaries from the entry plan | $15/user/month | 4.4/5 |
| 5 | RingCentral | Companies that want phone, video and messaging from one vendor | Video, webinars and 600+ integrations | $20/user/month | 4.1/5 |
| 6 | JustCall | Sales teams that want dialers and SMS on a budget | Power and predictive dialers, SMS campaigns | $29/user/month (2-license min) | 4.3/5 |
| 7 | Ringover | European teams that want AI included | Unlimited AI agents on every plan | $19/user/month (3-user min) | 4.6/5 |
| 8 | Five9 | Large enterprise contact centers | Predictive dialing and AI self-service | Quote | 4.1/5 |
| 9 | 8x8 | Global enterprises on one UCaaS vendor | Numbers in 120+ countries | Quote | 4.2/5 |
| 10 | Nextiva | US small businesses on a tight budget | 24/7 support on every plan | $15/user/month | 4.5/5 |
You have probably picked Natterbox because it lives inside Salesforce. Then the bill grew: every agent needs a full Salesforce license on Enterprise edition or above, AI sits on the Enterprise plan or as stacked add-ons, and SMS waits for Premium. Add a team that also works in HubSpot or Zendesk, and a Salesforce-only phone system starts to feel like a ceiling.
That's why we compared 10 alternatives to Natterbox software on Salesforce depth, real cost, AI, number coverage, and support.
CloudTalk comes out on top for most sales and support teams:
It connects to Salesforce in the Expert plan and to 100+ other tools from Essential, gives you numbers in 160+ countries, and adds AI voice agents without an Enterprise contract.
Talkdesk and Five9 suit large Salesforce contact centers, and Aircall, Dialpad and RingCentral suit teams that want a simpler setup.
If every agent already has a Salesforce Enterprise license and you need nothing outside Salesforce, Natterbox may still fit. For everyone else, the question is simple:
Should your phone system depend on your CRM, or work with it?
Bring Your Salesforce Org. Watch Calls Log Themselves in 30 Minutes.
Why Teams Are Searching for a Natterbox Alternative: What Real Users Say
Natterbox does one job well: telephony inside Salesforce. Most teams comparing Natterbox competitors have simply hit the limits of that design. Here's what Natterbox is, and where it stops.
What Is Natterbox?
Natterbox is an AI-powered contact center platform built exclusively for Salesforce and managed entirely within it.
It runs as a Salesforce-native managed package with the Freedom CTI softphone, call recording, IVR and routing policies, and AI Advisor, AI Assistants and AI Agents on top.
Natterbox pricing starts at $82/user/month (Pro) and $146 (Premium), with Enterprise priced on request.
The Cons of Natterbox (Based on Real User Reviews)
Natterbox scores well with Salesforce admins: it holds 4.8/5 from 211 reviews on Salesforce AppExchange and 4.4/5 on G2. The friction starts outside that ecosystem, and Natterbox's own documentation confirms where:
5 Main Cons of Natterbox That Make Teams Look for an Alternative
- Every CTI user needs a full Salesforce licenseNatterbox's technical prerequisites say "all users requiring access to the CTI will require a full Salesforce license," on Enterprise, Unlimited or Performance edition. A contact center that adds ten agents adds ten Salesforce Enterprise seats, before a single phone seat is counted.
- No CRM outside SalesforceNatterbox is built exclusively for Salesforce, and its docs list no HubSpot, Zoho or Dynamics integration. Teams that run support in Zendesk or sales in HubSpot end up with calls logged in only half their stack, which is why many look at a call center platform that connects to everything.
- AI costs extra and stacks upAI Agents, AI Assistants and AI Advisor sit on Enterprise or as add-ons. To analyze a call, Natterbox explains that a user needs "a Record licence, an Insight licence and an AI Advisor licence." Three licenses for one AI summary make the real price hard to forecast.
- Setup and admin lean on your Salesforce teamRouting is built in policy builders, and pushing AI results to other records needs Salesforce flows the customer builds. Natterbox support "cannot provide general Salesforce training or Salesforce implementation". Without a Salesforce admin, small changes become projects.
- Messaging and calling features are gated or limitedSMS and WhatsApp start on Premium at $146/user/month, US toll-free numbers can't send SMS, and transfer options can't be managed by Freedom Web users. Teams that need texting from day one pay for the top published tier.
Where Natterbox Shines
Natterbox earns its place for Salesforce-first contact centers where every agent already works in Salesforce Enterprise.
Calls log natively, reporting runs on Salesforce objects, routing can use any Salesforce data, and support runs 24/7. If your whole operation lives in Salesforce and budget isn't the constraint, Natterbox does its job.
For teams that need other CRMs, lower seat costs, or AI without an Enterprise contract, a broader cloud phone system fits better.
What Is the Best Alternative to Natterbox?
CloudTalk is the best alternative to Natterbox for sales and support teams that want Salesforce integration without making their phone system depend on it.
- It logs calls, SMS and WhatsApp to Salesforce on Expert
- Connects to HubSpot, Pipedrive, Zoho and Zendesk from Essential
- Offers numbers in 160+ countries
- Starts at $25/user/month with no seat minimum on Starter or Essential.
Here's Why Users Consider CloudTalk the Best Natterbox Alternative
5 Main Reasons Teams Switch From Natterbox to CloudTalk
- Pay for phone seats, not Salesforce seatsCloudTalk doesn't need a Salesforce license to make calls. Agents who work outside Salesforce still get a full phone system, and Salesforce users get the Salesforce integration on Expert.
- AI you can start for freeEvery account gets 50 free AI Receptionist minutes, then tiers from $99/month (200 minutes), and Conversation Intelligence adds summaries and sentiment for $9/user/month.
- Local numbers in 160+ countriesOrder local, mobile and toll-free international numbers from the dashboard and route them to one team.
- Set up from a dashboard, not a Salesforce projectInstall the CloudTalk CTI package, add the softphone to the Lightning utility bar and map users by email. Calls, recordings, notes and tags log to Tasks or Cases automatically.
Natterbox Needs a Salesforce Seat per Agent. CloudTalk Needs a Login.
Our Selection Methodology: How We Picked These Natterbox Alternatives
We built this list of alternatives to Natterbox from what Natterbox buyers ask on our sales calls: will it work with Salesforce, what does it really cost, and what happens to the rest of our stack. Every tool's pricing page, help center and Salesforce AppExchange listing was checked live.
Our Selection Criteria and Testing Methodology
- 01Salesforce integration depthWhether the tool runs inside Salesforce, what it logs and to which objects, and which plan includes it.
- 02CRM coverage beyond SalesforceNative two-way sync with HubSpot, Pipedrive, Zoho, Zendesk and Dynamics, not just a Zapier recipe.
- 03Pricing transparencyThe advertised price against the real cost once seat minimums, Salesforce licenses and AI add-ons are counted.
- 04AI and automationAI transcription, summaries, sentiment and voice agents, and whether each is included or sold on top.
- 05International coverageHow many countries each provider sells numbers in, and how calling outside the UK and US works.
- 06Support and migrationSupport hours and channels, free trials, and how much admin work a switch from Natterbox takes.
Quick Comparison: Top Natterbox Alternatives at a Glance in 2026 (Reviewed)
Here are the Natterbox alternatives 2026 side by side, with the plan where Salesforce starts, so you can see the real entry price for a Salesforce team.
Natterbox Alternatives Compared
| Tool | Starting Price | Salesforce From | G2 Rating | Best For | Free Trial | Key Differentiator |
|---|---|---|---|---|---|---|
| CloudTalk (Editor's Pick) | $25/user/mo | Expert, $49/user/mo (3 seats) | 4.4/5 | Teams that want Salesforce and every other CRM on one phone system | 14 days | AI voice agents and numbers in 160+ countries |
| Natterbox | $82/user/mo | Included (Salesforce license required) | 4.4/5 | Salesforce-only contact centers | Demo only | Salesforce-native platform |
| Talkdesk | $85/user/mo | Separate license from $10/user/mo | 4.4/5 | Large Salesforce contact centers | 30 days (Salesforce app) | Native Salesforce Voice embed |
| Aircall | $30/user/mo | Professional, $50/user/mo | 4.4/5 | SMB sales and support teams | Free access, length not published | 250+ integrations |
| Dialpad | $15/user/mo | Connect Pro, $25/user/mo | 4.4/5 | Teams that want AI notes | 14 days | AI transcription on every plan |
| RingCentral | $20/user/mo | Advanced, $25/user/mo | 4.1/5 | One vendor for every channel | 14 days | Video and webinars included |
| JustCall | $29/user/mo | Pro, $49/user/mo | 4.3/5 | Budget sales teams | 14 days | Dialers and SMS campaigns |
| Ringover | $19/user/mo | Business, $49/user/mo | 4.6/5 | European teams | 7 days | Unlimited AI agents |
| Five9 | Quote | Adapter from $15/seat/mo | 4.1/5 | Enterprise contact centers | On AppExchange | Predictive dialing |
| 8x8 | Quote | With X Series license | 4.2/5 | Global enterprises | Not published | Numbers in 120+ countries |
| Nextiva | $15/user/mo | Add-on | 4.5/5 | US small businesses | None | 24/7 support on every plan |
Comparing 10 Tools? Compare Them on Your Own Calls.
1. CloudTalk: The Best Natterbox Alternative for Sales and Support Teams That Need More Than Salesforce
What Is CloudTalk?
CloudTalk is an AI-powered, voice-first cloud phone and contact center platform for small and mid-market sales and support teams. It pairs numbers in 160+ countries with two-way CRM sync, outbound dialers and AI voice agents that answer, route and log real calls. Unlike Natterbox, it works the same whether your team lives in Salesforce, HubSpot, Pipedrive or Zendesk.
Why CloudTalk Is a Strong Natterbox Alternative
- No Salesforce license per caller:Agents call from the desktop app, browser or mobile app, and Salesforce users get the CTI inside Lightning on Expert.
- Salesforce plus the rest of your stack:Calls, SMS and WhatsApp log to Salesforce Tasks or Cases, and 100+ other tools connect from Essential.
- A lower entry price:From $25/user/month on Starter, and $49 with Salesforce on Expert, against Natterbox's $82.
- AI that doesn't need an Enterprise contract:AI Receptionist starts with 50 free minutes, and Conversation Intelligence costs $9/user/month on any plan.
- Global numbers:Local, mobile and toll-free numbers in 160+ countries, many of them self-serve.
- The best Natterbox alternative for Salesforce dialing:Power Dialer from Salesforce Campaigns and List Views on Expert. See the full feature-by-feature table below.
What Are the Key Features of CloudTalk?
- Lightning softphone, click-to-dial, screen pop and automatic logging of calls, SMS and WhatsApp.
- Drag-and-drop IVR, queues, and routing rules without a Salesforce flow.
- Automatic recording with playback on the Salesforce activity.
- Sequential dialing from Salesforce Campaigns and List Views, included on Expert.
- Up to 10 lines at once, as a $39/user/month add-on.
- Answers 24/7 in 70+ languages and logs Voice Agent calls to Salesforce.
- Transcripts, summaries, sentiment, and call scoring.
- Live listening, whispering and barging for supervisors.
What Are the Pros & Cons of CloudTalk?
| Pros | Cons |
|---|---|
| Calls work without a Salesforce license | Salesforce integration needs Expert (3-seat minimum) |
| Salesforce plus 100+ other integrations | Voice-first, with no native video meetings |
| Numbers in 160+ countries | Texts are pay-as-you-go |
| AI Receptionist with 50 free minutes on every account | Conversation Intelligence is an add-on |
| Power Dialer on Expert and Parallel Dialer as an add-on | |
| 4.92/5 on Salesforce AppExchange | |
| 14-day free trial with no credit card |
What Are CloudTalk's Plans & Pricing?
CloudTalk pricing starts at $25/user/month (Starter, billed annually). For Natterbox switchers, Expert is the plan that includes Salesforce:
Flexible Pricing Plans to Scale with You
Compare our plans
CloudTalk's Add-ons
| Add-on | Price (annual billing) | Key Features |
|---|---|---|
| Power Dialer (add-on) | $15/user/month | Sequential dialing from Salesforce Campaigns and List Views; included on Expert |
| Parallel Dialer (add-on) | $39/user/month | Calls up to 10 numbers at once for high-volume outbound |
| Branded Caller ID (add-on) | From $0.07 per call | Shows your business name on outbound calls (US and UK numbers) |
| AI Conversation Intelligence (add-on) | $9/user/month | AI transcripts, call summaries, call scoring, sentiment analysis |
| AI Receptionist (add-on) | From $99/mo (200 min) | Inbound AI call answering, routing and logging; 50 free minutes on every account |
| AI Specialist (add-on) | From $349/mo (1,000 min) | Custom AI voice agents for inbound and outbound workflows |
What Are CloudTalk Customers Saying?
CloudTalk holds 4.4/5 on G2 and 4.92/5 on Salesforce AppExchange. Reviewers keep landing on the same two things: setup that doesn't need an IT project, and CRM sync that holds up.
CloudTalk vs. Natterbox: Which Is Better for AI Calling?
CloudTalk vs. Natterbox for AI Calling
| Category | CloudTalk | Natterbox |
|---|---|---|
| AI voice agents | AI Receptionist with 50 free minutes, then from $99/month | AI Agents on Enterprise or as an add-on |
| AI transcripts and summaries | Conversation Intelligence, $9/user/month | Record, Insight and AI Advisor licenses |
| Languages | 70+ languages | Not published |
| Where AI results go | Logged to Salesforce and other CRMs automatically | Salesforce, with customer-built flows for other records |
| Try it first | 14-day free trial | Demo only |
Hear the AI Pick Up Before You Pay for It.
2. Talkdesk: Best for Salesforce Contact Centers That Want Two Native Paths and Agentic AI
What Is Talkdesk?
Talkdesk is a cloud contact center platform for mid-market and enterprise teams, with AI agents and human agents on one platform. It connects to Salesforce through two managed packages: a classic CTI and a native Salesforce Voice embed inside Omni-Channel.
Why Is Talkdesk a Strong Natterbox Alternative?
- Two ways into Salesforce:Talkdesk for Salesforce logs calls and SMS automatically, and Talkdesk for Salesforce Voice runs inside the Omni-Channel UI.
- Published pricing:Unlike Natterbox's Enterprise tier, every Talkdesk plan has a list price, from $85 to $225 per user per month.
- A deeper contact center toolkit:Elite adds workforce management, screen recording and performance management for large teams.
What Are the Key Features of Talkdesk?
- Talkdesk for Salesforce:CTI that auto-logs calls and SMS and syncs with Salesforce Omni-Channel.
- Copilot:Real-time agent assist with next best action, auto-summaries and AI translation.
- Autopilot:An agentic AI virtual assistant for voice and digital channels.
- Interaction Analytics:Transcribes and analyzes 100% of interactions for topics, intent and sentiment.
- Digital channels:Email, chat, SMS and social messaging on Digital Essentials.
- Wide integration list:Zendesk, ServiceNow, HubSpot, Dynamics 365, Teams and Slack beyond Salesforce.
What Are the Pros & Cons of Talkdesk?
| Pros | Cons |
|---|---|
| Two Salesforce packages, including a native Salesforce Voice embed | Talkdesk for Salesforce licenses are sold separately from Talkdesk seats |
| Published per-user prices on every plan | AI products are sales-led add-ons |
| Numbers in 160+ countries | 99.999% uptime SLA only on Elite and Industry Experience Clouds |
What Are Talkdesk's Plans & Pricing?
Talkdesk pricing starts at $85/user/month (Digital Essentials). Voice plans start at $105, and the Salesforce connector is licensed separately from $10/user/month.
| Plan | Price | Key Features |
|---|---|---|
| Digital Essentials | $85/user/month | Email, chat, SMS and social messaging |
| Voice Essentials | $105/user/month | Voice, IVR, speech recognition, voicemail transcription |
| Elite | $165/user/month | Voice and digital plus WFM, screen recording, performance management |
| Industry Experience Clouds | $225/user/month | Industry-specific editions, 99.999% uptime SLA |
What Do Talkdesk Users Say on G2?
Talkdesk holds 4.4/5 on G2. Talkdesk's Salesforce CTI holds 4.66/5 from 699 reviews on AppExchange, one of the largest review bases among Salesforce telephony apps.
How Does Talkdesk vs. Natterbox Compare?
Talkdesk vs. Natterbox
| Category | Talkdesk | Natterbox |
|---|---|---|
| Starting price | $85/user/month | $82/user/month |
| Salesforce license needed | Standard user license on Enterprise, Unlimited or Professional with API | Full license on Enterprise edition or above |
| AI agents | Autopilot (sales-led add-on) | Enterprise plan or add-on |
| Number coverage | 160+ countries | Country list not published |
| Free trial | 30-day trial of Talkdesk for Salesforce | Demo only |
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3. Aircall: Best for SMB Sales and Support Teams That Want a Polished App With AI Voice Agents
What Is Aircall?
Aircall is a cloud phone system for sales and support teams, built around a marketplace of 250+ integrations. Its Salesforce app runs as an Open CTI softphone in the Lightning utility bar, with AI Voice Agents and AI Assist priced on top of the seats.
Why Is Aircall a Strong Natterbox Alternative?
- Salesforce without a Salesforce-only lock-in:The same seat also connects to HubSpot, Zendesk, Intercom, Pipedrive and Dynamics.
- AI Voice Agent minutes on every account:50 free minutes a month, plus 100 at sign-up.
- Fast to learn:A single app for desktop, browser and mobile, with no Salesforce admin project to start calling.
What Are the Key Features of Aircall?
- Aircall for Salesforce:Click-to-dial, screen pop and logging of calls, voicemails and SMS to Leads, Contacts, Accounts, Opportunities and Cases.
- AI Assist:Call summary, sentiment and key topics on Professional.
- AI Voice Agents:Inbound AI answering, with extra minutes sold in bundles.
- Power Dialer:Sequential dialing for outbound teams on Professional.
- International numbers:Numbers in 100+ countries.
What Are the Pros & Cons of Aircall?
| Pros | Cons |
|---|---|
| 250+ integrations beyond Salesforce | Salesforce integration starts on Professional ($50) |
| AI Voice Agent minutes on every plan | Three-license minimum on every published plan |
| 4.87/5 from 109 reviews on AppExchange | Sales Engagement needs extra licensing |
What Are Aircall's Plans & Pricing?
Aircall pricing starts at $30/user/month (Essentials, annual billing, 3-license minimum), but the Salesforce integration starts on Professional.
| Plan | Price | Key Features |
|---|---|---|
| Essentials | $30/user/month | 250+ integrations (no Salesforce), recording, transcription, 50 AI Voice Agent minutes a month |
| Professional | $50/user/month | Salesforce Sales Cloud and Service Cloud, AI call summaries, Power Dialer |
| Enterprise | Custom (25 licenses) | Everything in Professional plus enterprise controls |
What Do Aircall Users Say on G2?
Aircall holds 4.4/5 on G2. Reviewers mostly praise ease of use and the CRM integrations, and some report call quality that depends on network and location.
How Does Aircall vs. Natterbox Compare?
Aircall vs. Natterbox
| Category | Aircall | Natterbox |
|---|---|---|
| Starting price with Salesforce | $50/user/month (Professional) | $82/user/month (Pro) |
| Seat minimum | 3 licenses | Not published |
| CRMs beyond Salesforce | HubSpot, Zendesk, Pipedrive, Dynamics and 250+ more | Salesforce only |
| AI voice agents | 50 free minutes a month, then bundles | Enterprise plan or add-on |
| Number coverage | 100+ countries | Country list not published |
4. Dialpad: Best for Teams That Want AI Transcription and Call Summaries on Every Call
What Is Dialpad?
Dialpad is an AI-first communications platform. Connect is its phone system, Sell its outbound sales product and Support its contact center, and Dialpad AI transcribes and summarizes calls from the entry plan.
Why Is Dialpad a Strong Natterbox Alternative?
- AI notes without an add-on:Real-time transcripts and call summaries start on Connect Standard.
- Salesforce at a low price:Dialpad for Salesforce is on Connect Pro at $25/user/month.
- One app for calls, messages and meetings:Video meetings and messaging come with the phone system.
What Are the Key Features of Dialpad?
- Dialpad for Salesforce:Auto-logs calls, transcripts and notes, with click-to-call and screen pops in Sales Cloud and Service Cloud.
- Dialpad AI:Real-time transcription and post-call summaries on every plan.
- Live Coach:Real-time coaching on Sell Advanced and Support Advanced.
- Dialpad Support:A contact center product with sentiment from Support Essentials.
- AI agents:Autonomous agents sold separately through Resolve credits.
What Are the Pros & Cons of Dialpad?
| Pros | Cons |
|---|---|
| Transcripts and summaries from the entry plan | Salesforce isn't on Connect Standard |
| Salesforce from $25/user/month | Numbers in 50+ countries |
| 14-day free trial | AI agent pricing is credit-based with no public rate |
What Are Dialpad's Plans & Pricing?
Dialpad pricing starts at $15/user/month (Connect Standard, annual billing), and Salesforce starts on Connect Pro.
| Plan | Price | Key Features |
|---|---|---|
| Connect Standard | $15/user/month | Unlimited calling, AI transcription and summaries, SMS, video meetings |
| Connect Pro | $25/user/month | Everything in Standard + Salesforce and other CRM integrations |
| Sell Advanced | $59/user/month | Outbound sales features with Live Coach |
| Support Essentials | $89/user/month | Contact center with sentiment analysis |
What Do Dialpad Users Say on G2?
Dialpad holds 4.4/5 on G2. Reviewers keep coming back to AI summaries that write themselves, and the most common complaints are transcription accuracy with accents and features gated to Pro.
How Does Dialpad vs. Natterbox Compare?
Dialpad vs. Natterbox
| Category | Dialpad | Natterbox |
|---|---|---|
| Starting price with Salesforce | $25/user/month (Connect Pro) | $82/user/month (Pro) |
| AI transcription and summaries | Included from Standard | AI Advisor on Enterprise or as an add-on |
| CRMs beyond Salesforce | HubSpot, Zendesk and more | Salesforce only |
| Number coverage | 50+ countries | Country list not published |
| Free trial | 14 days | Demo only |
5. RingCentral: Best for Companies That Want Phone, Video and Messaging From One UCaaS Vendor
What Is RingCentral?
RingCentral sells RingEX, a unified communications suite with business calling, video meetings and team messaging in one app. Its Salesforce app places calls inside Salesforce over WebRTC, and RingCX covers contact centers with a separate Service Cloud Voice listing.
Why Is RingCentral a Strong Natterbox Alternative?
- More than voice:Video meetings, webinars and team chat come with the phone system.
- Salesforce from $25:CRM integrations start on Advanced, with click-to-dial, SMS and automatic call logging.
- Global reach:Virtual numbers in 99+ countries and native local PSTN in 45.
What Are the Key Features of RingCentral?
- RingEX for Salesforce:In-app calling, screen pop, click-to-dial, SMS and disposition logging.
- Webinar sync:Webinar attendance syncs to Salesforce Campaigns.
- AI Virtual Assistant:Included AI notes and assistance in the app.
- AI Receptionist:An add-on from $39 that answers and routes calls.
- 600+ integrations:HubSpot, Zendesk, Dynamics 365 and many more.
What Are the Pros & Cons of RingCentral?
| Pros | Cons |
|---|---|
| Calls, video and messaging in one app | CRM integrations aren't on Core |
| Salesforce from the $25 Advanced plan | AI Receptionist and Conversational Intelligence are add-ons |
| 14-day free trial | The Salesforce app is listed as a paid add-on |
What Are RingCentral's Plans & Pricing?
RingCentral pricing starts at $20/user/month (Core, annual billing), and Salesforce starts on Advanced.
| Plan | Price | Key Features |
|---|---|---|
| Core | $20/user/month | Unlimited calling, video meetings, team messaging, IVR |
| Advanced | $25/user/month | Everything in Core + CRM integrations including Salesforce |
| AI add-ons | From $39/month | AI Receptionist from $39, Conversational Intelligence from $60 |
What Do RingCentral Users Say on G2?
RingCentral holds 4.1/5 on G2. Reviewers praise having calls, meetings and messaging in one platform, and the recurring complaints are an admin portal with settings spread across menus and add-on charges.
How Does RingCentral vs. Natterbox Compare?
RingCentral vs. Natterbox
| Category | RingCentral | Natterbox |
|---|---|---|
| Starting price with Salesforce | $25/user/month (Advanced) | $82/user/month (Pro) |
| Video and team chat | Included | Not included |
| AI receptionist | Add-on from $39 | Enterprise plan or add-on |
| Number coverage | 99+ countries | Country list not published |
| Free trial | 14 days | Demo only |
6. JustCall: Best for Sales Teams That Want Dialers, SMS and Salesforce Logging on a Budget
What Is JustCall?
JustCall is a cloud phone, SMS and AI coaching platform for sales and support teams. Its CTI for Salesforce runs as an Open CTI softphone in Lightning and logs calls, texts and recordings as Tasks.
Why Is JustCall a Strong Natterbox Alternative?
- Salesforce from $49:JustCall CTI for Salesforce starts on Pro, with a 2-license minimum.
- Texting and dialers in one app:SMS campaigns and power dialing sit next to calling.
- AI transcription included:Unlimited AI transcription on Team, Pro, Pro Plus and Business.
What Are the Key Features of JustCall?
- JustCall CTI for Salesforce:Logs calls, voicemails and SMS as Tasks or Cases, with notes, outcomes and recordings.
- Power and predictive dialers:Outbound dialing modes for sales teams, with predictive on SalesPro.
- AI Review Assist:A $9/user add-on on Team and Pro, included on Pro Plus.
- AI Voice Agent:An add-on priced per minute, down to $0.15/min at volume.
- Local numbers:Numbers in 70+ countries.
What Are the Pros & Cons of JustCall?
| Pros | Cons |
|---|---|
| Low seat minimum of 2 licenses | Salesforce CTI starts on Pro ($49) |
| Unlimited AI transcription | Calls made before connecting the integration aren't logged |
| 4.95/5 on AppExchange (21 reviews) | Numbers in 70+ countries |
What Are JustCall's Plans & Pricing?
JustCall pricing starts at $29/user/month (Team, annual billing, 2-license minimum), and Salesforce starts on Pro.
| Plan | Price | Key Features |
|---|---|---|
| Team | $29/user/month | Calls, SMS, unlimited AI transcription, 100+ integrations |
| Pro | $49/user/month | Everything in Team + Salesforce CTI, power dialer |
| Pro Plus | $89/user/month | Everything in Pro + AI Review Assist, call scoring |
| SalesPro | Custom | Predictive and dynamic dialers |
What Do JustCall Users Say on G2?
JustCall holds 4.3/5 on G2. Reviewers often mention easy call logging and useful AI summaries.
How Does JustCall vs. Natterbox Compare?
JustCall vs. Natterbox
| Category | JustCall | Natterbox |
|---|---|---|
| Starting price with Salesforce | $49/user/month (Pro) | $82/user/month (Pro) |
| Seat minimum | 2 licenses | Not published |
| SMS | Included | Premium plan or add-on |
| CRMs beyond Salesforce | HubSpot, Zoho, Pipedrive, Zendesk | Salesforce only |
| Free trial | 14 days | Demo only |
7. Ringover: Best for European Teams That Want Unlimited AI Agents and Salesforce at a Mid-Tier Price
What Is Ringover?
Ringover is a French cloud phone platform for sales and support teams, covering calls, SMS, WhatsApp and video. Its Salesforce integration works with Sales, Service and Experience Cloud, and transcripts and summaries are included on every plan.
Why Is Ringover a Strong Natterbox Alternative?
- AI included:Unlimited AI agents, call transcription and summaries on every plan.
- Salesforce on Business:Calls, SMS and WhatsApp log as activities and tasks, with recordings, notes and tags.
- Unlimited calling across Europe:Business includes unlimited calls to 90 destinations.
What Are the Key Features of Ringover?
- Ringover for Salesforce:Screen pop, contact creation for unknown numbers and Sales Engagement support.
- AI agents:Unlimited AI agents included on all plans.
- CRM Autofill and Ask AI:AI that fills CRM fields and searches conversations, from Business.
- WhatsApp:WhatsApp conversations next to calls and SMS.
- Numbers:Coverage in 65+ countries.
What Are the Pros & Cons of Ringover?
| Pros | Cons |
|---|---|
| AI agents and transcripts on every plan | Three-user minimum on every plan |
| Salesforce on the $49 Business plan | No Ringover app listed on AppExchange |
| 7-day free trial | Notes and tags don't sync back to Salesforce from Android |
What Are Ringover's Plans & Pricing?
Ringover pricing starts at $19/user/month (Talk, annual billing, 3-user minimum), and Salesforce starts on Business.
| Plan | Price | Key Features |
|---|---|---|
| Talk | $19/user/month | Calls, SMS, AI transcription and summaries, no integrations |
| Business | $49/user/month | Everything in Talk + Salesforce and 100+ integrations, CRM Autofill |
| Unified | $69/user/month | Everything in Business plus more channels |
| Enterprise | Custom (50 users) | Enterprise controls and support |
What Do Ringover Users Say on G2?
Ringover holds 4.6/5 on G2. Reviewers often describe it as easy to use and quick to deploy.
How Does Ringover vs. Natterbox Compare?
Ringover vs. Natterbox
| Category | Ringover | Natterbox |
|---|---|---|
| Starting price with Salesforce | $49/user/month (Business) | $82/user/month (Pro) |
| AI agents | Unlimited, included | Enterprise plan or add-on |
| Included | Premium plan or add-on | |
| Number coverage | 65+ countries | Country list not published |
| Free trial | 7 days | Demo only |
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8. Five9: Best for Large Enterprise Contact Centers That Need Advanced Outbound Dialing
What Is Five9?
Five9 is an enterprise contact center platform built around Engage (AI self-service), Orchestrate (AI routing) and Optimize (quality management, analytics and WFM). It connects to Salesforce through the Five9 Adapter for Open CTI or Five9 Fusion for Service Cloud Voice.
Why Is Five9 a Strong Natterbox Alternative?
- Every dialer mode:Predictive, power, progressive and preview dialing with TCPA safeguards.
- AI self-service at scale:Intelligent virtual agents and AI agents across voice, chat, SMS, email and WhatsApp.
- Built-in workforce tools:Quality management, forecasting and scheduling in Optimize.
What Are the Key Features of Five9?
- Five9 Adapter for Salesforce:Click-to-dial, screen pop and call data saved to Salesforce activities.
- Five9 Fusion for Salesforce:Service Cloud Voice option that logs to the Voice Call object.
- Agent Assist:Real-time transcription and custom call summaries.
- Advanced Campaign Manager:Predictive, power, progressive and preview dialers.
- Omnichannel:Voice, chat, SMS, email, WhatsApp and video.
What Are the Pros & Cons of Five9?
| Pros | Cons |
|---|---|
| The most complete dialer set on this list | Quote-only pricing |
| AI agents and virtual agents for self-service | Several fees: per seat, long distance and implementation |
| Two Salesforce integration options | Built for large teams, not small ones |
What Are Five9's Plans & Pricing?
Five9 pricing isn't published: Five9 sells by quote. Its AppExchange listing names a monthly per-seat license fee, a monthly long-distance fee and a one-time implementation fee.
| Plan | Price | Key Features |
|---|---|---|
| Five9 contact center | Quote | Engage, Orchestrate and Optimize modules |
| Five9 Adapter for Salesforce | From $15/seat/month (AppExchange) | Open CTI connector for Salesforce |
What Do Five9 Users Say on G2?
Five9 holds 4.1/5 on G2. Its Salesforce adapter holds 4.41/5 from 160 reviews on AppExchange.
How Does Five9 vs. Natterbox Compare?
Five9 vs. Natterbox
| Category | Five9 | Natterbox |
|---|---|---|
| Starting price | Quote | $82/user/month (Pro) |
| Dialer modes | Predictive, power, progressive, preview | Dial lists from Salesforce list views |
| AI self-service | Virtual agents and AI agents | AI Agents on Enterprise or as an add-on |
| Salesforce paths | Open CTI adapter or Service Cloud Voice | Salesforce-native package or Service Cloud Voice |
| Free trial | Available on AppExchange | Demo only |
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9. 8x8: Best for Global Enterprises That Need UCaaS and Contact Center in Many Countries
What Is 8x8?
8x8 is an enterprise UCaaS and contact center vendor. Its X Series covers phone, video and messaging, 8x8 Contact Center is sold alongside it, and one Salesforce integration covers Sales Cloud and Service Cloud.
Why Is 8x8 a Strong Natterbox Alternative?
- Global coverage:Numbers in 120+ countries and full PSTN replacement in 50+.
- UCaaS and contact center from one vendor:Phone, video, messaging and contact center on X Series.
- Salesforce with an X Series license:Call logging, task creation and transcription linked to the right record.
What Are the Key Features of 8x8?
- 8x8 for Salesforce:Screen pop, click-to-call, logging with call duration, recording and SMS transcript.
- Speech Analytics:Transcription, speech analytics and sentiment on X Series licenses.
- 8x8 Contact Center:Omnichannel routing and supervisor tools.
- Microsoft Teams:8x8 voice inside Teams.
- Global numbers:Numbers in 120+ countries.
What Are the Pros & Cons of 8x8?
| Pros | Cons |
|---|---|
| Numbers in 120+ countries | Quote-only pricing |
| UCaaS and contact center in one contract | The AppExchange app was last updated in 2022 |
| Salesforce integration with X Series | Needs an X Series license and Salesforce Professional or above |
What Are 8x8's Plans & Pricing?
8x8 pricing isn't published: 8x8 sells X Series and Contact Center by quote.
| Plan | Price | Key Features |
|---|---|---|
| X Series | Quote | Phone, video, messaging and Salesforce integration |
| 8x8 Contact Center | Quote | Contact center routing, analytics and supervisor tools |
What Do 8x8 Users Say on G2?
8x8 holds 4.2/5 on G2. Reviewers mention voice quality and reliability, and some say the platform takes longer to learn than simpler tools.
How Does 8x8 vs. Natterbox Compare?
8x8 vs. Natterbox
| Category | 8x8 | Natterbox |
|---|---|---|
| Starting price | Quote | $82/user/month (Pro) |
| Number coverage | 120+ countries | Country list not published |
| Video and team chat | Included in X Series | Not included |
| CRMs beyond Salesforce | Yes | Salesforce only |
| Free trial | Not published | Demo only |
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10. Nextiva: Best for US Small Businesses That Want a Low-Cost Phone System With 24/7 Support
What Is Nextiva?
Nextiva is a cloud phone and customer experience platform for small and midsize businesses, with voice, SMS, video meetings and team chat on its entry plan. Its Salesforce CTI logs calls in real time and supports Salesforce Lightning and Service Cloud.
Why Is Nextiva a Strong Natterbox Alternative?
- A low entry price:Core costs $15/user/month on annual billing.
- Room to grow:Engage adds an inbound call center and Scale a blended contact center with AI transcription.
- 24/7 support:Phone, email and chat help on every plan.
What Are the Key Features of Nextiva?
- Nextiva for Salesforce:Click-to-call, screen pop and calls logged automatically as activities.
- XBert AI Receptionist:An add-on on all small business plans.
- Contact center tiers:Inbound call center on Engage, blended contact center on Scale.
- Video and team chat:Included from Core.
What Are the Pros & Cons of Nextiva?
| Pros | Cons |
|---|---|
| Low entry price | Salesforce is an add-on on small business plans |
| 24/7 support on every plan | The embedded Salesforce app needs Nextiva Enterprise |
| A path from phone system to contact center | No free trial and no international SMS |
What Are Nextiva's Plans & Pricing?
Nextiva pricing starts at $15/user/month (Core, annual billing), with Salesforce as an add-on on every small business plan.
| Plan | Price | Key Features |
|---|---|---|
| Core | $15/user/month | Voice, SMS, video meetings, team chat |
| Engage | $25/user/month | Everything in Core + inbound call center, advanced reporting |
| Scale | $75/user/month | Everything in Engage + blended contact center, AI transcription and summaries |
What Do Nextiva Users Say on G2?
Nextiva holds 4.5/5 on G2. Reviewers praise responsive support and easy onboarding, and the recurring complaints are setup complexity and add-ons that raise the price.
How Does Nextiva vs. Natterbox Compare?
Nextiva vs. Natterbox
| Category | Nextiva | Natterbox |
|---|---|---|
| Starting price | $15/user/month (Core) | $82/user/month (Pro) |
| Salesforce | Add-on | Native, included |
| Support | 24/7 phone, email and chat | 24/7 phone and help center |
| International SMS | Not supported | Mobile numbers in select countries |
| Free trial | None | Demo only |
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Nine Tools In, One Question: Does Your Phone System Need Salesforce, or Work With It?
What Real Users Are Saying About Natterbox Alternatives on G2 and Salesforce AppExchange
Pricing pages tell you what a tool claims. Reviews tell you whether it holds up.
Here's how the review platforms Salesforce teams use most rate Natterbox and its alternatives:
- CloudTalkHolds 4.4/5 on G2 and 4.92/5 on AppExchange, with ease of use and setup as its highest-scoring categories.
- NatterboxScores 4.8/5 from 211 AppExchange reviews, a strong rating from Salesforce admins who already run their whole operation in Salesforce.
- AircallScores 4.87/5 (109 reviews) on AppExchange.
- JustCallScores 4.95/5 (21 reviews) on AppExchange.
- TalkdeskHas the biggest Salesforce review base: 4.66/5 from 699 AppExchange reviews.
How Natterbox Alternatives Rate on Salesforce AppExchange
| Tool | AppExchange Rating | Reviews | G2 Rating |
|---|---|---|---|
| CloudTalk | 4.92/5 | 26 | 4.4/5 |
| JustCall | 4.95/5 | 21 | 4.3/5 |
| Aircall | 4.87/5 | 109 | 4.4/5 |
| Natterbox | 4.84/5 | 211 | 4.4/5 |
| Talkdesk | 4.66/5 | 699 | 4.4/5 |
| Five9 | 4.41/5 | 160 | 4.1/5 |
| RingCentral | 4.30/5 | 117 | 4.1/5 |
| Dialpad | 3.90/5 | 97 | 4.4/5 |
What Are Users Asking About Natterbox Alternatives on Reddit
Reddit thread about recommended phone or dialer service:
Reddit thread about a Natterbox alternative with native Salesforce environment:
Reddit thread about SMS or phone call integration:
CloudTalk Features vs. Natterbox Features for AI Calling
The Natterbox vs. CloudTalk decision comes down to one question:
- Should your phone system live inside Salesforce, or connect to it?
Here's how the two compare on the rows that decide a switch.
CloudTalk vs. Natterbox: Feature-by-Feature
| Feature | CloudTalk | Natterbox |
|---|---|---|
| Starting price | $25/user/month (Starter) | $82/user/month (Pro) |
| Price with Salesforce | $49/user/month (Expert) | $82/user/month plus a full Salesforce license per user |
| Minimum seats | None on Starter and Essential, 3 on Expert | Not published |
| Salesforce license needed | Not for calling | Full license, Enterprise edition or above |
| Global coverage | Numbers in 160+ countries | Country list not published |
| Call Flow Designer | Drag-and-drop, IVR from Essential | Routing policy builders |
| Conversation intelligence | Add-on, $9/user/month | AI Advisor with Record and Insight licenses |
| AI voice agents | AI Receptionist with 50 free minutes, AI Specialist from $349/month | AI Agents on Enterprise or as an add-on |
| CRM integrations | Salesforce on Expert, 100+ others from Essential | Salesforce only |
| SMS and WhatsApp | SMS pay-as-you-go, WhatsApp on Expert | Premium plan or add-on |
| Dialers | Power (Expert or add-on), Parallel (add-on) | Dial lists, local presence on Premium |
| Scalability | From one user to large teams, no Salesforce dependency | Scales with your Salesforce org and licenses |
| Ratings | 4.4/5 on G2, 4.92/5 on AppExchange | 4.4/5 on G2, 4.84/5 on AppExchange |
| Free trial | 14 days |  Demo only |
How to Read This Table
Two rows decide most switches: whether every agent needs a Salesforce license, and whether calls need to reach CRMs other than Salesforce.
If both answers are no, Natterbox is the narrower fit.
The quickest way to check is to connect your Salesforce sandbox and route a real call.
Same Salesforce Logging. No Salesforce Seat per Agent.
What Is the Best Natterbox Alternative for AI Phone Answering and AI Voice Agents?
CloudTalk is the best Natterbox alternative for AI phone answering and AI voice agents because its AI and its people work in the same call flow.
The AI Receptionist answers 24/7, books, and texts a follow-up, then hands callers who need a person to a teammate with the transcript attached.
Start with the 50 free minutes on your busiest after-hours line.
Signature Capability
See CloudTalk’s AI Voice Agent in Action!
CeTe is an AI that talks like a human: no breaks, no training, no time off. It makes and answers calls, updates CRMs, books meetings, and loops in a human only when needed.
Press play to hear it. Want a wow moment? Get a free test call and try it live.
The Takeaway:
Let AI take the repetitive calls and keep your people for the ones worth their time, ideally with AI voice agents for small teams that share one platform with them.
How to Choose the Right Natterbox Alternative for Your Team
Most platforms like Natterbox solve one of the problems below better than the rest.
Answer these 5 questions and the right pick usually becomes obvious.
1. Does Every Agent Need to Work Inside Salesforce?
Check how many of your callers have, or need, a Salesforce license.
2. Which CRMs and Helpdesks Do Your Calls Need to Reach?
List every tool a call should land in: Salesforce, HubSpot, Zendesk, Pipedrive, Zoho.
3. How Much AI Do You Need in the Base Price?
Separate AI notes from AI agents.
4. Where Are Your Customers and Numbers?
Count the countries you need local numbers in today and next year.
5. What's Your Real All-In Cost?
Compare Natterbox alternatives pricing with every seat, license and add-on counted: phone seats, Salesforce licenses, AI, SMS, dialers and implementation fees. Most tools price per user per month, while AI voice agents usually bill by usage, in minutes or credits.
Which Natterbox Alternative Fits Your Team?
| Team Profile | Best Fit | Why |
|---|---|---|
| Sales and support team using Salesforce and other tools | CloudTalk | Salesforce on Expert, 100+ other integrations, AI voice agents |
| 200+ seat Salesforce contact center | Talkdesk or Five9 | Native Salesforce Voice, WFM and advanced dialing |
| Small team that wants a simple app | Aircall | Polished app with 250+ integrations |
| Team that wants AI notes on every call | Dialpad | Transcripts and summaries from the entry plan |
| Company that wants one vendor for calls, video and chat | RingCentral or 8x8 | UCaaS suites with Salesforce apps |
| European team on a mid-tier budget | Ringover | AI agents included, Salesforce on Business |
| Everything already in Salesforce Enterprise | Natterbox | Salesforce-native platform |
Ready to Switch to the Best Natterbox Alternative?
Natterbox is a strong fit for teams that run everything inside Salesforce Enterprise, but the reasons teams look for a Natterbox replacement are structural:
- A Salesforce license per agent
- AI that sits on top of the price
- No CRM outside Salesforce
Join 5,500+ Businesses That Run Their Calls on CloudTalk
Frequently Asked Questions about Natterbox Alternatives
Quick answers on Natterbox's Salesforce dependency, pricing, AI and the alternatives.
No, not for calling. Natterbox's technical prerequisites say every user who needs the CTI requires a full Salesforce license, on Enterprise, Unlimited or Performance edition, and non-Salesforce users still have to be added with Chatter Free licenses. CloudTalk works without a Salesforce license and connects to Salesforce on Expert.
Dialpad and Nextiva start at $15/user/month, Ringover at $19 and RingCentral at $20, all on annual billing. CloudTalk starts at $25 with no seat minimum, and Dialpad's $25 Connect Pro is the cheapest published plan that includes Salesforce.
Dialpad includes AI transcription and summaries from Connect Standard, and Ringover includes transcripts, summaries and AI agents on every plan. CloudTalk adds transcripts, summaries and sentiment with sentiment analysis for $9/user/month on any plan, rather than an Enterprise contract.
CloudTalk, Aircall and Dialpad are the easiest to set up without developer help. CloudTalk's Salesforce CTI installs as a package and a Lightning utility item, routing is built in the drag-and-drop Call Flow Designer, and the team can test everything in a 14-day trial.
CloudTalk sells numbers in 160+ countries, Talkdesk in 160+, 8x8 in 120+ and Aircall in 100+. Natterbox doesn't publish a full country list for voice numbers, and in many countries its SMS works only on mobile numbers. See CloudTalk's international numbers.
Yes. Talkdesk and Five9 are built for large contact centers, and CloudTalk supports large teams with queues, skills-based routing, supervisor monitoring and dialers: Revolut onboarded 500+ SDRs on it. For 50+ agents, check workforce management needs, uptime SLAs and how Salesforce licensing scales with each option.
CloudTalk connects to Salesforce on Expert and to 100+ other tools from Essential, including two-way sync with HubSpot, Pipedrive, Zoho and Zendesk. Natterbox is built exclusively for Salesforce, so teams that also use other CRMs get calls logged in only one of them.
