How much does CloudTalk cost?

CloudTalk’s phone-system plans start at $[cgv pricing_starter]/user/month billed annually, with Essential at $[cgv pricing_essential] and Expert at $[cgv pricing_expert]; Custom is quote-based. The AI Voice Agent is priced separately and usage-based, starting at $99/month for 200 minutes. AI Conversation Intelligence is a $[cgv pricing_ai]/user/month add-on. See all plans and add-ons .

Yes. CloudTalk is a venture-backed company founded in 2016 that powers [cgv customer_conversations_around_the_world_millions] million+ customer conversations for [cgv customers_around_the_world]+ businesses across [cgv customer_countries_around_the_world]+ countries, with SOC 2, ISO 27001, GDPR, and HIPAA compliance. More on the company .

What is the difference between JustCall and CloudTalk?

Both are SMB calling tools. CloudTalk differentiates with a standalone two-tier AI Voice Agent, Conversation Intelligence, and virtual numbers in [cgv countries_available]+ countries, all on shared infrastructure. Full breakdown: CloudTalk vs JustCall .

CloudTalk is a cloud calling and AI voice platform for sales and support teams, founded in 2016 and headquartered in Bratislava, Slovakia. It serves [cgv customers_around_the_world]+ businesses across [cgv customer_countries_around_the_world]+ countries, including Nokia, Revolut, Glovo, and DHL. More in our story .

What Is CloudTalk? Full Breakdown of Features, Pricing & More

CloudTalk handles business calling for inbound and outbound sales and support teams. It does this with full telephony infrastructure including IVR and AI analytics, as well as with an AI Voice Agent.

It’s built for small and mid-sized companies that need more than a basic VoIP line but don’t need an enterprise solution.

Founded in Bratislava in 2016, CloudTalk has grown into an international telephony solution and recently raised a $28M Series B to fund its next phase of growth.

Today 5,500+ businesses across 100+ countries run 400 million+ customer conversations a year on it.

The rest of this page breaks down the platform, the two products inside it, the features within those, and pricing.

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What Is the CloudTalk Platform?

CloudTalk is an AI call center and business phone software that sales and support teams use to run their calls, aimed mainly at small- to medium-sized businesses looking to grow.

It is a full telephony stack inside which lives two main products: the AI Business Phone System, which your human team uses to make and take calls, and the AI Voice Agent, which handles calls on its own.

The business calling platform and AI Voice Agent are separate products, but can also work together as a single integrated setup. AI Conversation Intelligence is available as an add-on to the Business Phone System.

These two products are able to work together because they share the same telephony infrastructure, including call routing, phone numbers, and CRM sync. So, a call that an AI Voice Agent answers and later hands to a human shows up in your CRM as one continuous record, with the AI’s notes and recording attached.

What Can CloudTalk’s AI Voice Agent Do? Key Features Explained

The AI Voice Agent is a fully autonomous conversational AI for phone calls. Unlike a voicebot or IVR that walks callers through a rigid menu tree, it holds a free-flowing, two-way conversation: it understands intent, asks follow-up questions, pulls answers from a knowledge base, takes actions in your connected systems, and escalates to a human only when it needs to.

AI Voice Agent Features

AI Specialist includes everything in Receptionist, plus end-to-end workflow automation for complex, multi-step issues.

Feature	What it does	Category	Tier
Autonomous two-way conversation	Understands intent, asks follow-up questions, and escalates to a human only when needed	Conversation	Receptionist + Specialist
Knowledge-base grounding	Pulls answers from your uploaded docs, FAQs, and policies so replies stay accurate	Conversation	Receptionist + Specialist
60+ languages and accents	Holds conversations in 60+ languages and accents	Language & voice	Receptionist + Specialist
Low-latency neural voices	Neural voices with sub-800ms response latency, built to sound natural on the line	Language & voice	Receptionist + Specialist
Self-service configuration	A non-technical user builds and launches an agent in under 5 minutes, no code required	Setup	Receptionist
Pre-built agent templates	Role templates such as lead qualification, appointment scheduling, healthcare intake, and recruitment screening	Setup	Receptionist + Specialist
Skills library	Attach modular skills: message taking, call transfer, scheduling, and knowledge lookup	Setup	Receptionist + Specialist
24/7 inbound handling	Answers questions and takes messages around the clock, so after-hours and overflow calls stop going to voicemail	Inbound	Receptionist + Specialist
Triage and routing	Answers, triages, and hands calls to the right human team	Inbound	Receptionist + Specialist
Human escalation and transfer	Hands off to a live agent with full context when a call needs a person	Actions	Receptionist + Specialist
Function calling	Takes real actions mid-call, including lookups, record updates, and transfers	Actions	Specialist
End-to-end task resolution	Resolves multi-step tasks such as phone ordering, troubleshooting, account changes, and rescheduling	Actions	Specialist
Outbound campaigns	Reminders, follow-ups, win-back calls, and feedback collection at volume	Outbound	Specialist
Instant lead qualification	Fires an AI-led qualifying call within seconds of a form submission	Outbound	Specialist
Unattended surveys	Runs outbound surveys and captures structured responses	Outbound	Specialist
CRM and helpdesk write-back	Exports calls to HubSpot, Pipedrive, Zoho CRM, Salesforce, Zendesk, and Intercom	Integrations	Receptionist + Specialist
Conversation Intelligence feed	Produces transcripts and AI summaries that flow into CloudTalk’s Conversation Intelligence add-on	Integrations	Specialist

The Receptionist and Specialist differ in their job roles: AI Receptionist handles inbound calls 24/7 to answer questions, not execute tasks. It screens spam, answers FAQs using your knowledge base, identifies callers, logs details, and transfers to a live agent when needed—all without touching your internal systems.

AI Specialist goes a step further by actually resolving issues. It authenticates callers, updates live CRM records, processes payments and invoices, schedules calendar appointments, and completes complex workflows end to end. While it handles inbound requests like returns or tier-one support, Specialist is also built for outbound work—powering instant lead qualification, follow-up campaigns, win-backs, and automated feedback surveys.

Bottom line: Choose Receptionist to answer and route incoming calls. Choose Specialist to resolve calls automatically or reach out to customers proactively.

CloudTalk AI Voice Agent Integrations: CRM, Helpdesk, and MCP Support

The AI Voice Agent handles integrations in one of two ways:

Direct Native Write-Back (6 Platforms): For HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, and Intercom, the AI Voice Agent automatically logs the full call record, transcript, and AI summary directly to the correct contact or deal object. This native write-back works on both the Receptionist and Specialist tiers.
API, Webhooks & Zapier Sync: For all other tools in CloudTalk’s 100+ native integration suite, AI Voice Agent call data can be routed automatically using CloudTalk’s open API, webhooks, or Zapier.

Below you have all of CloudTalk’s integrations devided into categories: CRMs, Helpdesk/support, sales automation, recruitment, ecommerce, business intelligence, automation, team collaboration, and API/webhooks/MCP.

CRM

Integration	What it does	AI Voice Agent support	Availability
Salesforce	Syncs calls, recordings, and activity to leads, contacts, and opportunities. Included on the Expert plan	Native write-back	Live
HubSpot	Certified integration that logs calls, recordings, and follow-ups against the matching contact or deal	Native write-back	Live
Pipedrive	Calls and SMS attach to the matched person or open deal, with full journey context in the CRM	Native write-back	Live
Zoho CRM	Logs calls against the matched lead or contact and feeds Zoho analytics and personalization	Native write-back	Live
MS Dynamics 365	Pushes call activity into Dynamics so pipeline stages reflect what was actually said	Via API, webhooks, or Zapier	Live
Odoo	Writes calls, notes, and tags into Odoo CRM without manual pipeline updates	Via API, webhooks, or Zapier	Live
monday.com	Syncs calls, notes, and tags into monday.com CRM boards to keep workflows aligned	Via API, webhooks, or Zapier	Live
Close CRM	Two-way calling and SMS with automatic data sync and performance tracking	Via API, webhooks, or Zapier	Live
Copper	Keeps contacts in one place and automates the recurring logging work after each call	Via API, webhooks, or Zapier	Live
Capsule	Logs calls, SMS, and interactions to Capsule records automatically	Via API, webhooks, or Zapier	Live
Kommo CRM	Connects calling to Kommo pipelines so reps spend less time hunting for the next action	Via API, webhooks, or Zapier	Live
noCRM	Lightweight lead-management sync for teams that want a CRM without the setup overhead	Via API, webhooks, or Zapier	Live
Freshsales	Connects CloudTalk calling to the Freshworks sales stack	Via API, webhooks, or Zapier	Live
Onpipeline CRM	Tracks call activity against customers, leads, deals, and pipeline reporting	Via API, webhooks, or Zapier	Live
Zendesk Sell	Gives the sales side of Zendesk full pipeline visibility on call activity	Via API, webhooks, or Zapier	Live
Affinity	Logs calls, SMS, and touchpoints automatically for relationship-intelligence tracking	Via API, webhooks, or Zapier	Coming soon
Vtiger CRM	Calling, texting, and AI summaries synced directly inside Vtiger	Via API, webhooks, or Zapier	Coming soon
SugarCRM	Adds calls, SMS, and real-time call insights to SugarCRM workflows	Via API, webhooks, or Zapier	Coming soon
Nimble CRM	Two-way calling and SMS with automatic data sync into Nimble	Via API, webhooks, or Zapier	Coming soon
Pipeliner CRM	Syncs calls and SMS into Pipeliner for sales tracking and workflow automation	Via API, webhooks, or Zapier	Coming soon
Pipeline CRM	Automates call and SMS logging with real-time data sync	Via API, webhooks, or Zapier	Coming soon
Ontraport	Syncs contacts and logs calls automatically against Ontraport records	Via API, webhooks, or Zapier	Coming soon
Keap	Adds call management and SMS to Keap workflows	Via API, webhooks, or Zapier	Coming soon

Helpdesk and customer support

Integration	What it does	AI Voice Agent support	Availability
Zendesk	Adds each call to the customer ticket as an internal note, with recording and transcript attached	Native write-back	Live
Intercom	Logs calls to the contact conversation timeline alongside chat and email history	Native write-back	Live
Freshdesk	Creates and updates tickets from calls so support volume stays in one queue	Via API, webhooks, or Zapier	Live
Zoho Desk	Connects call activity to Zoho Desk tickets and agent productivity reporting	Via API, webhooks, or Zapier	Live
Help Scout	Attaches call records to the shared inbox thread for the customer	Via API, webhooks, or Zapier	Live
Front	Brings call activity into Front so email, chat, and phone share one thread	Via API, webhooks, or Zapier	Live
Freshservice	Logs calls against ITSM requests for internal service desks	Via API, webhooks, or Zapier	Live
Kustomer	Keeps conversations, tickets, orders, and customer data in a single timeline	Via API, webhooks, or Zapier	Live
Gorgias	Support ticketing built for Shopify stores, with call context attached	Via API, webhooks, or Zapier	Live
LiveAgent	Adds phone to LiveAgent multichannel support queues	Via API, webhooks, or Zapier	Live
Nicereply	Triggers one-click CSAT and NPS surveys off the back of calls	Via API, webhooks, or Zapier	Live
Sprinklr	Unifies calls, SMS, and customer data across Sprinklr support workflows	Via API, webhooks, or Zapier	Coming soon
GrooveHQ	Syncs call records and SMS into Groove with automated workflows	Via API, webhooks, or Zapier	Coming soon
Delighted	Sends post-call surveys and feeds CSAT and NPS scores back in	Via API, webhooks, or Zapier	Coming soon

Sales automation and engagement

Integration	What it does	AI Voice Agent support	Availability
Salesloft	Logs dials and outcomes into Salesloft cadences for go-to-market teams	Via API, webhooks, or Zapier	Live
Outreach	Syncs call activity to Outreach sequences across sellers, managers, and ops	Via API, webhooks, or Zapier	Live
AmpleMarket	Connects calling to AmpleMarket AI prospecting and outreach workflows	Via API, webhooks, or Zapier	Live
ActiveCampaign	Feeds call activity into marketing automation and lead-nurture sequences	Via API, webhooks, or Zapier	Live
Mindtickle	Sends call data into sales enablement, training, and call-insight programmes	Via API, webhooks, or Zapier	Live
SalesRabbit	Unifies field and phone sales by syncing leads in real time	Via API, webhooks, or Zapier	Coming soon

Recruitment and applicant tracking

Integration	What it does	AI Voice Agent support	Availability
Bullhorn	Syncs recruiter calls, notes, and SMS to candidate records in Bullhorn	Via API, webhooks, or Zapier	Live
Workable	Logs candidate calls and SMS against Workable pipelines	Via API, webhooks, or Zapier	Live
Greenhouse	Real-time call and SMS sync into Greenhouse candidate profiles	Via API, webhooks, or Zapier	Live
TalentPop	Connects outsourced support staffing to your calling setup	Via API, webhooks, or Zapier	Live
Lever	Tracks every candidate call and message inside Lever	Via API, webhooks, or Zapier	Coming soon

E-commerce and payments

Integration	What it does	AI Voice Agent support	Availability
Shopify	Surfaces order and customer data on the call and syncs calls, texts, and orders back	Via API, webhooks, or Zapier	Live
BigCommerce	Connects B2B storefront data to support and sales calls	Via API, webhooks, or Zapier	Live
Adobe Commerce	Lets agents search and transfer customers using commerce data mid-call	Via API, webhooks, or Zapier	Live
Square	Aligns payment data and customer profiles with call and SMS history	Via API, webhooks, or Zapier	Coming soon
Stripe	Gives agents live billing context on the call and syncs contact data back	Via API, webhooks, or Zapier	Coming soon

Business intelligence and analytics

Integration	What it does	AI Voice Agent support	Availability
Gong	Pushes call recordings into Gong for revenue intelligence and deal analysis	Via API, webhooks, or Zapier	Live
Modjo	Analyzes calls for coaching and revenue insight	Via API, webhooks, or Zapier	Live
Plecto	Turns call KPIs into live dashboards, leaderboards, and gamification	Via API, webhooks, or Zapier	Live
Dataddo	Pipes CloudTalk call data into any warehouse, CRM, or BI tool automatically	Via API, webhooks, or Zapier	Live
Segment	Streams call events into your customer data platform in real time	Via API, webhooks, or Zapier	Coming soon
Totango	Adds call activity to customer-success health scoring and workflows	Via API, webhooks, or Zapier	Coming soon

Automation and no-code platforms

Integration	What it does	AI Voice Agent support	Availability
Zapier	Triggers and actions that reach thousands of downstream apps with no code	Via API, webhooks, or Zapier	Live
Make	Visual workflow builder for automating anything off call events	Via API, webhooks, or Zapier	Live
Pabbly	Connects calling to 2,000+ sales and marketing tools in one environment	Via API, webhooks, or Zapier	Live

Team collaboration, QA, and other tools

Integration	What it does	AI Voice Agent support	Availability
Microsoft Teams	Dialer and callback apps inside Teams for calling and follow-up without switching tools	Via API, webhooks, or Zapier	Live
Krisp	AI noise and voice cancellation on live calls for both sides of the line	Via API, webhooks, or Zapier	Live
Playvox	Quality assurance, scheduling, coaching, and agent motivation	Via API, webhooks, or Zapier	Live
Xverify	Real-time phone validation to clean lists and cut bounce rates	Via API, webhooks, or Zapier	Coming soon
Ambassador	Tracks partner and referral touchpoints against call and SMS activity	Via API, webhooks, or Zapier	Coming soon

Open API, webhooks, and MCP

If you have a tool you want to connect, but it isn’t included in one of CloudTalk’s integrations, you can build custom workflows using CloudTalk’s public API and webhooks. Developers can easily transfer AI Voice Agent call data, including recordings, transcripts, AI summaries, contacts, and user records directly into internal databases, custom software, or data warehouses.

CloudTalk doesn’t currently offer a native Model Context Protocol (MCP) server, but connecting your AI tools is straightforward. Because MCP runs on standard APIs, your team can connect the AI Voice Agent using CloudTalk’s public API and webhooks. You can also route call events without code using tools like Zapier or Make.

How Much Does CloudTalk’s AI Voice Agent Cost?

For the business phone system, there are three tiers, starting at $25 per user per month on annual billing. The AI Voice Agent is a separate line product that starts at $99 per month for 200 minutes, metered by the minutes the agent spends on the phone rather than by how many people are on your team. Full details for both sit on the CloudTalk pricing page.

AI Voice Agent Pricing

The AI Voice Agent is priced on usage, not seats. Each tier is a monthly bundle with a block of included minutes, and the per-minute rate decreases as your call volume increases. Above 10,000 minutes a month, teams move off bundles entirely and onto a negotiated per-minute rate. The full breakdown sits on the AI voice agent pricing page.

Tier	Pricing model	Starting price	Included minutes	Built for
AI Receptionist	Monthly bundle, metered by minute	$99/month	200 minutes/month	24/7 answering, triage, and routing
AI Specialist	Monthly bundle, metered by minute	$349/month	1,000 minutes/month	End-to-end task resolution, with expert implementation included
Custom	Negotiated per-minute rate	From $0.15 per minute	10,000+ minutes/month	High-volume teams needing bespoke automation at scale

A few things to know about how the metering works:

Bundles scale in steps. AI Receptionist runs $99 for 200 minutes, $199 for 500, $299 for 1,000, and $699 for 2,500. AI Specialist runs $349 for 1,000 minutes, $749 for 2,500, and $1,249 for 5,000.
Your first 50 minutes are free in your first month, and the 14-day trial includes them too, so you can pilot the agent before committing to a tier.
Volume discounts kick in as usage grows. Above 10,000 minutes a month the rate drops to as low as $0.15 per minute.
You pay for conversations handled, not seats. A three-person team and a fifty-person team pay the same rate for the same volume of calls.
Minutes do not depend on your calling plan. Both agents are available on every plan, from Lite to Expert.

How AI Voice Agent Pricing Differs From CloudTalk’s Calling Plans

The calling platform is a per-seat subscription: you pick a plan, you pay per user per month, and the price is the same whether that user is on the phone all day or not at all.

The AI Voice Agent is the opposite model. The two are billed separately and neither includes the other, so an AI Voice Agent subscription sits on top of whichever calling plan you are on. Later on, we’ll cover complete phone system pricing details.

How Much Does an AI Voice Agent Actually Cost in 2026?

Who Uses CloudTalk’s AI Voice Agent? Industries Explained

The AI Voice Agent is used most in industries with high call volume and repetitive first-contact work, the kind of teams already putting AI to work in customer service. Here are some common ways that different industries are using AI for inbound and outbound calls:

Healthcare and wellness: Inbound handles patient intake, appointment booking, and rescheduling around the clock. Outbound runs appointment reminders and follow-up calls, which cuts no-shows without adding front-desk staff.
Financial services: Inbound answers balance and account questions and routes sensitive calls to a licensed human. Outbound runs payment-reminder and collections-warm-up campaigns at volume.
Education and EdTech: Inbound fields course and enrollment inquiries in the caller’s language. Outbound qualifies prospective students and confirms enrollment steps.
Recruitment and staffing: Inbound answers candidate questions about open roles. Outbound runs first-touch candidate screening so recruiters only speak with pre-qualified applicants.
Sales-led B2B and SaaS: Inbound covers overflow and after-hours demo requests. Outbound fires an instant qualifying call the moment a lead fills out a form, then books a rep only on qualified leads.
E-commerce and retail: Inbound answers order, shipping, and post-purchase questions that would otherwise clog a support queue. Outbound handles delivery confirmations and abandoned-cart follow-ups.

There are dedicated agents for real estate, insurance, marketing, and law firms too.

AI Voice Agent Use Cases: How Businesses Use CloudTalk’s AI Agent

The same handful of jobs come up across all of them:

Lead generation and qualification: a form submission triggers an immediate AI-led qualifying call, and a human rep is booked only on qualified leads.
Appointment scheduling and reminders: the agent confirms, reschedules, and sends reminder calls with a confirm-or-cancel option.
After-hours and overflow inbound: the agent absorbs calls that would otherwise ring out or hit after-hours voicemail.
Front-line customer support: the agent answers routine questions from your knowledge base and escalates only the calls that need a person.
Feedback and surveys: the agent runs unattended outbound survey campaigns and captures structured responses.
Message taking and routing: when no one is available, the agent captures the caller’s details and reason, then routes or logs them for follow-up.

The use case library has the full set, from payment reminders to patient booking.

Technical Metrics: How CloudTalk’s AI Voice Agent Performs

The numbers behind it:

Response latency: sub-800ms, fast enough to hold a natural back-and-forth without awkward gaps.
Language coverage: 60+ languages and accents on a single agent.
Voice quality: neural voices designed to sound natural on the line.
Knowledge grounding: answers are pulled from your uploaded docs, FAQs, and policies rather than generated freely, which keeps responses on-script.
Setup time: a non-technical user can build and launch an agent in under 10 minutes.
Shared infrastructure: the agent runs on the same telephony, routing, recording, and analytics stack as the phone system, so it inherits the platform’s 99.999% uptime SLA and call-quality profile.

CloudTalk’s AI Voice Agent Competitors

The AI voice agent market splits into two camps: developer-first voice APIs you assemble yourself, and integrated platforms where the agent is easy to set up in minutes.

If you have a dedicated dev team, the API route gives you more control. If you do not, the integrated route gets you a working agent right away, which is where CloudTalk sits against alternatives like Bland AI, Retell AI, Voice AI and Vapi.

Competitor type	Example	Where CloudTalk wins
Developer-first voice API	Bland AI/Retell AI	No coding or engineering required: Non-technical teams can configure and launch an agent in under 10 minutes, compared to custom coding against raw APIs.
Standalone voice-AI tool	Voice AI/Vapi	Unified system: CloudTalk runs your AI agent on the same phone numbers, call routing, and CRM integrations as your human team, so AI and human interactions share a single record rather than living in separate tools.
Legacy IVR / voicebot	Traditional menu trees	Natural two-way conversations: CloudTalk holds fluid conversations and executes multi-step tasks mid-call, rather than forcing callers through rigid keypad menus.

CloudTalk’s advantage is that the AI Voice Agent is not a separate piece of technology. It shares infrastructure with the phone system and Conversation Intelligence, writes back to the same six CRMs and helpdesks, and hands a call to a human mid-conversation with full context attached.

CloudTalk AI Voice Agent Case Studies: Real Customer Results

The following CloudTalk case studies show how real customers across industries have used AI voice to cut repetitive tasks and increase efficiency.

Trevo: 20x More Customers Reached Per Campaign

Trevo had a lapsed customer base nobody had touched in years and no realistic way to work through it. Hiring was not the answer, so the team rebuilt the model instead. A custom CRM integration recognizes returning customers the moment they connect, cutting a typical call from around three minutes to under 30 seconds.

A power dialer shapes the outbound campaigns rather than drowning in them. And an AI Voice Agent works the entire dormant list at a scale no human team could match, which is where the 20x more customers reached per campaign comes from. As Ariel Maciaszek, VP at Trevo, put it: “I can call 20 times more people. That’s enough.” Read how Trevo reached 20x more customers.

Oxford Royale Academy: Four Seasonal Hires Replaced by One Agent

Oxford Royale Academy runs international summer programmes, so enquiry volume spikes hard for a few months and then falls off a cliff. The usual fix is hiring temporary staff every season, training them from scratch, and losing them again in September.

Instead the academy handed that load to an AI Voice Agent that speaks to prospective students and parents in their own language across 176 countries, qualifies the enquiry, and follows up fast enough that interest does not go cold. It absorbed the work of four seasonal hires without the annual recruit-and-retrain cycle. Read how Oxford Royale Academy cut its seasonal hiring dependency.

Autenti: 30% Fewer Calls Reaching the Human Support Team

Autenti is a Polish e-signature platform whose support line filled up with the same handful of questions about documents, accounts, and signing steps. The team put an AI Voice Agent at the front door to answer those directly and pass along only what genuinely needed a person.

Michał Jarlaczyński, Customer Support Lead at Autenti, set the internal bar at a 10% reduction in calls reaching live agents. The agent landed at roughly 30%, and pickup rates rose 7% alongside it because the queue got shorter. Read how Autenti deflected 30% of its support calls.

Kourse: Double the Pickup Rate, Triple the Meetings

Kourse had the problem every outbound team knows: most dials go nowhere, and the ones that connect often reach someone who is not ready to book.

Putting an AI Voice Agent on first contact meant every lead got called quickly rather than whenever a rep worked down the list, and the conversation moved straight to scheduling. Pickup rates doubled and meetings booked per call roughly tripled. Read how Kourse doubled its pickup rate.

Circle Gym: 150% More Trial Bookings

Circle Gym used to answer enquiries by sending a booking link, and roughly one in twenty people ever used it. The AI Voice Agent removed that step.

It calls new leads while their interest is still fresh, asks what time suits them, and locks the trial into the calendar on the call. Trial bookings climbed from 4 a day to 10, and the front desk got back more than 20 hours a week that had gone to chasing people who never clicked. Read how Circle Gym increased trial bookings by 150%.

CloudTalk: 17x Return on a Written-Off Lead List

CloudTalk ran the experiment on itself. Sales had a long tail of leads marked dead that no rep could justify the hours to call again.

An AI Voice Agent worked the list, requalified who was still interested, and handed real conversations back to the team: 997 of them, from leads the business had already written off, at a 17x return on what the campaign cost to run. Read how CloudTalk used its own AI Voice Agent.

These are a slice of the wider set. CloudTalk works with 5,500+ businesses across 100+ countries, and the full library of CloudTalk customer stories can be filtered by use case, industry, and feature to find the ones closest to your own setup.

Is CloudTalk’s Voice Agent Any Good? Reviews and Ratings from Real Users

The AI Voice Agent is part of CloudTalk’s overall product, which holds a 4.4/5 rating across 1,702+ G2 reviews and a separate 4.1/5 Great rating on Trustpilot. G2, Capterra, and Trustpilot do not yet break out AI-Voice-Agent-only scores, so these platform-level ratings are the closest signal today.

CloudTalk Phone System: Full Overview

The CloudTalk Phone System is a cloud-based business phone system and AI call center platform. It replaces traditional on-premise PBX hardware with a fully cloud-based VoIP service, so there is nothing to install in a server room and no lines to maintain.

It does three jobs at once:

A business phone system: virtual numbers, a softphone, call recording, voicemail, transfers, and conferencing, run from a browser, a desktop app for macOS, Windows, and Linux, or a mobile app for iOS and Android.
An AI calling platform: an outbound dialer, Conversation Intelligence, and workflow automation layered on top of the calling core.
An AI call center: IVR, call queues, ring groups, skill-based routing, business hours, wallboards, and real-time analytics that turn a phone system into a working contact center.

Voice calls, SMS, MMS, and WhatsApp conversations live in one workspace, alongside recordings, transcripts, tags, contact records, and analytics. Numbers cover 180+ countries, so a distributed team can carry a local presence anywhere without opening a local office.

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Take a guided walk through the calling workspace, dialer, and routing set up around your team’s calls.

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What Does CloudTalk Do? Core Features Explained

CloudTalk’s phone-system features group into the same categories as the features page: call handling, routing, outbound dialing, messaging, analytics, and compliance. The Plan / availability column shows the lowest plan each feature appears on; higher plans include it too.

Feature	What it does	Category	Plan / availability
Extensions	Import or create custom extensions for your agents to make searching and transferring customers efficient and easy.	Calling	All plans
Voicemail	Maintain a personalized customer experience outside of business hours or when your team is busy.	Calling	All plans
3-Way Calling	Listen in on calls or invite experienced colleagues to help with complex issues while putting customers on hold.	Calling	Expert only
Call Transfers	Transfer calls to internal or external contacts in a click, with the option to brief your colleague first.	Calling	All plans
Campaigns	Create custom campaigns that help agents structure their calls with notes, scripts, and questionnaires.	Calling	Expert only
Smart Dialer	Create single-click call queues from numbers on any website or CRM, and cut call times by up to 50%.	Calling	Essential & Expert
Power Dialer	Reach 3x more customers by removing repetitive tasks and assigning automated call campaigns to agents.	Calling	Add-on; included in Expert
Parallel Dialer	Call up to 10 leads at once and connect agents only to answered calls to boost connect rates.	Calling	Add-on (any plan)
Voicemail Drop	Save agents time by letting them leave prospects pre-recorded voicemail messages in one click.	Calling	Essential & Expert
Click-to-Call	Automatically convert phone numbers on the web into a clickable format and call them instantly.	Calling	All plans
Customer Details	Access all customer or prospect data, including recent calls and CRM profiles, before, during, and after the call.	Calling	Essential & Expert
Call Notes	Create and access notes taken during or after calls, and pick up where you left off next time.	Calling	All plans
Call Tagging	Label calls and track interaction types, goals, outcomes, and other performance metrics.	Calling	All plans
Unlimited Concurrent Calls	Run as many concurrent calls as your workforce allows with no impact on call quality.	Calling	All plans
Notifications	Get notified on desktop or mobile for every inbound call, missed call, or message.	Calling	All plans
Personalized Messages	Customize steps in the customer journey with pre-recorded audio messages.	Calling	Essential & Expert
Branded Caller ID	Increase answer rates and build trust by showing your business name and logo on outbound calls.	Calling	Add-on (any plan)
Call Queuing	Automatically distribute calls to the right agents based on customer status, skills, or business needs.	Automation	All plans
Call Flow Designer	Design your inbound calling journey to fit the unique needs of your business and customers.	Automation	All plans
Interactive Voice Response	Send callers where they need to go with a multi-level IVR menu.	Automation	All plans
Skill-Based Routing	Assign custom skills to agents or teams and route calls automatically based on expertise.	Automation	All plans
Preferred Agent	Connect inbound callers to the agents best suited to their issue and improve First Call Resolution.	Automation	Essential & Expert
VIP Queues	Assign VIP tags to priority customers so they skip the queue and reach the right agent instantly.	Automation	All plans
Caller-Based Routing	Route customers automatically based on agent skills, custom fields, and CRM or helpdesk info.	Automation	Essential & Expert
Business Hours	Decide when you’re available for calls, when to redirect them, and when to send them to voicemail.	Automation	All plans
Workflow Automation	Remove repetitive tasks with custom automated workflows that fire off call events.	Automation	Essential & Expert
Callback	Automatically redial missed or unanswered calls and distribute them evenly across available agents.	Automation	Essential & Expert
Contact Tags	Assign custom tags to contacts, sort them into categories, and quickly identify each one.	Automation	All plans
Ring Groups	Personalize how inbound calls are queued and connected to multiple or all agents to shorten response times.	Performance	All plans
Missed Calls	Understand the what, why, and how behind each missed call and what your agents were doing at the time.	Performance	All plans
Agent Status	Let agents set their own status so you get an accurate snapshot of your whole team’s availability.	Performance	All plans
Call Monitoring	Listen in, coach agents, or join the conversation directly when a call needs help.	Performance	All plans
Real-Time Dashboard	Monitor agent or group activity in real time, from calls and performance metrics to availability.	Performance	All plans
Wallboard	Show real-time performance and call center metrics to your whole team, live and in multiple formats.	Performance	Essential & Expert
Analytics	See call volume, performance, and trends across your whole team in one place.	Performance	All plans
Agent Reporting	Track agent performance directly in CloudTalk and see who needs coaching on what.	Performance	All plans
Auto-Answer	Route inbound calls to the first available agent automatically and cut waiting times.	Performance	All plans
Group Reporting	Give managers visibility over team performance and the data to identify what, when, and how to improve.	Performance	All plans
User Management	Upload users, assign permissions, and manage queues and ringing strategies in bulk.	Performance	All plans
Text Messages (SMS)	Make text messages part of your toolkit and include them in your customer journey.	Coverage	All plans
Automatic Outbound Number	Automatically display a number matching the recipient’s country for every international outbound call.	Coverage	All plans
International Numbers	Expand to new markets and reach customers worldwide with numbers in 160+ countries.	Coverage	All plans
Number Porting	Transfer existing business numbers and keep your connections and identity.	Coverage	All plans
Toll-Free Numbers	Let international customers connect free of charge or at standard local rates regardless of location.	Coverage	All plans
WhatsApp Inbound Messages	Send and receive customer WhatsApp messages directly in CloudTalk’s Phone App.	Coverage	Expert only
WhatsApp Outbound Messages	Send individual or bulk WhatsApp messages based on approved templates via the Phone App.	Coverage	Expert only
Virtual Caller ID	Generate caller IDs with local area codes or numbers your customers already recognize.	Coverage	Essential & Expert
Single Sign-On (SSO)	Speed up, simplify, and secure sign-in for your entire team while lowering security risk.	Compliance	Expert only
STIR/SHAKEN	Protect your business from fraudulent robocalls with an industry-standard caller ID authentication framework.	Compliance	Not in pricing matrix
Spam Protection	Block known spam numbers manually, automatically, or in bulk for both inbound and outbound calls.	Compliance	Expert only
Call Recording	Automatically record and access agents’ calls from your browser.	Artificial Intelligence	All plans
Call Transcription	Automatically transcribe calls in multiple languages and search them as text.	Artificial Intelligence	Add-on (Conversation Intelligence)
Sentiment Analysis	Track sentiment shifts during the call to see how a customer or lead is reacting.	Artificial Intelligence	Add-on (Conversation Intelligence)
Topics Extraction	Extract the topics discussed on a call and adjust sales scripts accordingly.	Artificial Intelligence	Add-on (Conversation Intelligence)
Talk/Listen Ratio	Track the dynamics of support and sales conversations and give agents data-backed feedback.	Artificial Intelligence	Add-on (Conversation Intelligence)
Automatic Summaries & Tags	Generate call summaries and tags from conversation topics to cut after-call work.	Artificial Intelligence	Add-on (Conversation Intelligence)
Transcript Search	Find key terms in call transcripts, check agent compliance, and analyze trends.	Artificial Intelligence	Add-on (Conversation Intelligence)
AI Smart Notes	AI takes your call notes so you can focus on the conversation.	Artificial Intelligence	Add-on (Conversation Intelligence)
AI Trending Topics	Spot recurring terms and trends across many conversations to review compliance and performance.	Artificial Intelligence	Add-on (Conversation Intelligence)
AI Voice Agent	Human-sounding AI agents that make and take calls for you around the clock.	Artificial Intelligence	Add-on (usage-based, from $99/month)
AI Call Scoring	Analyze, rate, and improve your conversations with AI Call Scoring on every call.	Artificial Intelligence	Add-on (Conversation Intelligence)

Virtual Phone Numbers in 180+ Countries: CloudTalk’s Global Coverage

Get a CloudTalk phone number anywhere your customers are

CloudTalk gives you local, national, mobile, and toll-free coverage in 160 countries, with numbers starting at $6 per number per month. A CloudTalk virtual phone number lets you open a line in a new market in minutes: no local office, no SIM card, no carrier contract. You choose the country, pick the number type, and start making and taking calls from the same app your team already uses.

A prospect in Sydney sees a local Australian caller ID instead of a foreign string of digits, a customer in Madrid reaches a Spanish number at local rates, and your reps handle all of it from one dashboard. A US number to test a market, a UK mobile for a sales team, a UAE line for a regional office, an Australian number for APAC hours: you buy them the same way and manage them in one place.

Because the number lives in software rather than in a socket on a wall, it plugs into everything else. Route it through IVR, drop it into a call flow, record on it, and sync every call to your CRM. An eligible number can also serve as your virtual number for WhatsApp Business alongside standard calling.

Country

Local (Geographic)
Numbers

National
Numbers

Mobile
Numbers

Toll-Free
Numbers

Number
Portability

Albania

Angola

Anguilla

Antigua & Barbuda

Argentina

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Australia

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Austria

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Bahamas

Bahrain

Bangladesh

Barbados

Belgium

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Belize

Benin

Bermuda

Bolivia

Bosnia and Herzegovina

Botswana

Brazil

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British Virgin Islands

Brunei

Bulgaria

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Burkina Faso

Burma (Myanmar)

Cambodia

Cameroon

Canada

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Cayman Islands

Chile

China

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Colombia

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Cote d’ivoire (Ivory Coast)

Costa Rica

Croatia

Curacao

Cyprus

Czech Republic

Denmark

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Dominica

Dominican Republic

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Ecuador

Egypt

El Salvador

Estonia

Ethiopia

Finland

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France

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French Guiana

Georgia

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Germany

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Ghana

Greece

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Grenada

Guadeloupe

Guatemala

Guinea

Honduras

Hong Kong

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Hungary

Iceland

India

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Indonesia

Ireland

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Isle of Man

Israel

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Italy

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Jamaica

Japan

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Jordan

Kazakhstan

Kenya

Kosovo

Kuwait

Kyrgyzstan

Latvia

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Lithuania

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Luxembourg

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Macedonia

Malaysia

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Mali

Malta

Martinique

Mauritius

Mayotte

Mexico

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Moldova

Monaco

Montenegro

Montserrat

Morocco

Namibia

Netherlands

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New Zealand

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Nicaragua

Nigeria

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Norway

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Oman

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Pakistan

Panama

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Paraguay

Peru

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Philippines

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Poland

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Portugal

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Puerto Rico

Qatar

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Reunion

Romania

Saint Kitts and Nevis

Saint Lucia

Saint Pierre And Miquelon

Saint Vincent and the Grenadines

Saudi Arabia

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Serbia

Seychelles

Singapore

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Slovakia

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Slovenia

South Africa

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South Korea

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Spain

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Sri Lanka

Sudan

Sweden

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Switzerland

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Taiwan

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Tanzania

Thailand

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Trinidad and Tobago

Tunisia

Turkey

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Turks & Caicos

Uganda

Ukraine

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United Arab Emirates

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United Kingdom

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United States

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Uruguay

Uzbekistan

Venezuela

Vietnam

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Virgin Islands, U.S.

Zambia

Zimbabwe

The number types CloudTalk offers

Not every international phone number behaves the same way. CloudTalk offers four types so you can match the number to how customers in each market expect to be reached.

Local (geographic) numbers carry geographic significance in their digits and are tied to a specific city or region, such as London or Madrid. They make you look local to that exact area, which lifts answer rates for local sales and support.
National numbers are not tied to any single local area, so they read as a nationwide business line across the whole country. Outbound calls from CloudTalk on a national number are priced the same as on a local number, and inbound is charged by the caller’s carrier under that carrier’s own rules.
Mobile numbers use the country’s mobile format, the kind of number people recognize from a cell phone. CloudTalk offers them in a handful of countries, and they are not tied to a SIM card, so you use them exactly like a local or national number. In markets where customers ignore unknown landlines but answer mobiles, this is often the difference between a connected call and a missed one.
Toll-free numbers are free for the caller and billed to your business instead, using prefixes like 800, 0800, or 1-800. They sound established and national, which makes them a strong fit for inbound support and for brands that want one memorable customer line.

Whichever type you pick, local-presence dialing turns your outbound caller ID to a number local to the recipient, and Branded Caller ID shows your company name on outbound calls so people know who is ringing. Branded Caller ID is billed per outbound call, from $0.07.

Pricing tiers

CloudTalk global numbers start at $6 per number per month, and the exact price scales by country and number type.

Standard local and national numbers sit at the low end, while some mobile and toll-free ranges fall into higher tiers. Some countries also require proof of business registration before a number can be issued, with stricter requirements in some markets than others, and a few require extra registration specifically for messaging (for example, A2P registration for SMS in the US).

Once any required documentation is in place, you can buy a virtual phone number in a few clicks. In the US and Canada you can order and activate numbers directly from the dashboard for immediate use; elsewhere, getting one depends on local carrier rules.

Bring your existing number: porting

If you already have business numbers, you don’t have to give them up to move to CloudTalk. Number porting lets you transfer existing geographic, national, or mobile numbers into CloudTalk and keep them, so customers keep reaching you on the number they know while you gain CloudTalk’s routing, recording, and analytics. Once a number is ported in, it works exactly like any other CloudTalk global virtual number.

Portability depends on the country and number type, and a few markets are limited to toll-free porting only (for example, Monaco, Ukraine, and the U.S. Virgin Islands).

You can see per-country portability in the coverage table above, and porting timelines depend on the losing carrier and country. Start a transfer from the number porting page.

CloudTalk Conversation Intelligence: AI-Powered Call Transcripts, Scoring, and Coaching

AI Conversation Intelligence automatically analyzes every call recording for you. Managers and QA teams can quickly review transcripts, topics, and key takeaways without having to listen to full call audio. It is an add-on to the phone system, not a bundled plan feature. It builds on call recording and call transcription, then layers sentiment analysis, topic extraction, and AI call scoring on top.

Every feature below comes with the AI Conversation Intelligence add-on:

Feature	What it does	Category	Availability
Call transcription	Automatic post-call speech-to-text with speaker separation	Transcription	AI add-on
AI call summary	A copyable executive summary generated right after the call ends	Summarization	AI add-on
AI Smart Notes	Structured extraction of action items, decisions, dates, and open questions	Summarization	AI add-on
Sentiment analysis	Per-call sentiment scoring, filterable for coaching or escalation	Analysis	AI add-on
Automatic topic detection	Finds the topics actually discussed, not just keywords	Analysis	AI add-on
Trending topics	Aggregates topics across calls to surface emerging themes	Analysis	AI add-on
AI call tags	Auto-categorizes calls, with an AI-vs-manual accuracy check	Analysis	AI add-on
Talk/listen ratio	Measures agent talk versus listen time as a discovery signal	Analysis	AI add-on
Transcript search	Exact-match keyword search across the full transcript corpus	Search	AI add-on
AI call scoring	Scores every call against skills, playbook alignment, and compliance	Coaching	AI add-on
AI data export	Pushes summaries, tags, and topics into HubSpot, Salesforce, and Pipedrive	Integration	AI add-on

Conversation Intelligence pricing

AI Conversation Intelligence costs $9 per user per month billed annually, or $27 billed monthly. It is never included in a subscription plan, so it is added on top of whatever calling plan you are on. The feature pricing page lists every add-on side by side.

CloudTalk Phone System Integrations: 100+ Connections with CRM, Helpdesk & Business Tools

CloudTalk has 100+ native integrations across CRM, helpdesk, e-commerce, and productivity tools. Every CloudTalk CRM integration brings two-way sync of contacts, calls, recordings, and tags, embedded click-to-call inside the partner UI, and screen-pops on inbound calls. Native integrations start on the Essential plan; the Salesforce integration is on Expert.

CRM integrations

Integration	What it does and what it syncs	Category	First available on
Salesforce	Full CTI with click-to-call and inbound screen-pops; two-way syncs contacts, calls, recordings, and tags	CRM	Expert
HubSpot	Click-to-call and automatic call logging inside HubSpot; syncs contacts, call activity, recordings, and notes	CRM	Essential
Pipedrive	Click-to-call and SMS from Pipedrive with the full customer journey in view; syncs contacts, calls, and activities	CRM	Essential
Zoho CRM	Runs the dialer against Zoho records and logs outcomes; syncs contacts, leads, and call activity	CRM	Essential
Microsoft Dynamics 365	Click-to-call and call logging in Dynamics 365 Sales; syncs contacts and call activity	CRM	Essential
Zendesk Sell	Dial and log calls from Zendesk Sell for full pipeline visibility; syncs contacts and call activity	CRM	Essential
Copper	Click-to-call and automatic logging in Copper; syncs contacts and call activity	CRM	Essential
noCRM	Call and log leads directly from noCRM; syncs lead and call data	CRM	Essential
Kommo CRM	Dial and log calls inside Kommo; syncs contacts and call activity	CRM	Essential
Onpipeline CRM	Click-to-call and logging in Onpipeline; syncs contacts, deals, and call activity	CRM	Essential
ActiveCampaign	Triggers automations from call events and logs activity; syncs contacts and call data	Marketing automation	Essential
Freshsales	Click-to-call and logging in Freshsales (Freshworks CRM); syncs contacts and call activity	CRM	Essential
Close CRM	Call and SMS from Close with performance tracking; syncs contacts and call data	CRM	Essential
Capsule CRM	Click-to-call, SMS, and auto-logging in Capsule; syncs contacts and interactions	CRM	Essential
Odoo	Call from Odoo CRM and keep pipelines current; syncs calls, notes, and tags	CRM	Essential
Bullhorn	Call and text candidates from Bullhorn; syncs calls, notes, and SMS	Recruiting CRM	Essential
monday.com	Dial and log calls from monday.com; syncs calls, notes, and tags	CRM	Essential

Helpdesk and customer support integrations

Integration	What it does and what it syncs	Category	First available on
Zendesk	Screen-pops the customer profile and ticket on inbound; logs calls, recordings, and notes to tickets	Helpdesk	Essential
Freshdesk	Click-to-call and call logging against tickets; syncs contacts and call activity	Helpdesk	Essential
Intercom	Logs calls to the contact’s Intercom conversation timeline; syncs contact data	Helpdesk	Essential
Front	Logs calls against the Front shared inbox; syncs contact and call data	Helpdesk	Essential
Help Scout	Click-to-call and logging tied to Help Scout conversations; syncs contacts	Helpdesk	Essential
Zoho Desk	Screen-pops tickets on inbound and logs calls; syncs contact and ticket data	Helpdesk	Essential
Freshservice	Logs calls against Freshservice tickets for IT and service teams; syncs contacts and activity	ITSM	Essential
Kustomer	Keeps calls, tickets, and customer data in one Kustomer timeline; syncs contact and call data	Helpdesk	Essential
LiveAgent	Logs calls into LiveAgent’s universal inbox; syncs contact and call data	Helpdesk	Essential
Gorgias	Screen-pops shopper context on inbound for Shopify stores; logs calls and syncs contact data	Helpdesk	Essential

Other business tool integrations

Integration	What it does and what it syncs	Category	First available on
Microsoft Teams	Call out and receive on CloudTalk numbers inside Teams; syncs agent status and call history	Collaboration	Essential
Shopify	Surfaces order and customer context on calls; syncs customers, orders, and call data	E-commerce	Essential
Adobe Commerce	Brings store and order context to calls for Adobe Commerce (Magento); syncs customer data	E-commerce	Essential
BigCommerce	Surfaces BigCommerce order and customer data on calls; syncs customer data	E-commerce	Essential
Outreach	Powers click-to-call within Outreach sequences; syncs contacts and call activity	Sales engagement	Essential
Salesloft	Dial from Salesloft cadences and log calls; syncs contacts and call activity	Sales engagement	Essential
Amplemarket	Connects CloudTalk calling to Amplemarket outreach; syncs contact and call data	Sales engagement	Essential
Gong	Sends call recordings and metadata to Gong for conversation analysis	Conversation intelligence	Essential
Modjo	Feeds calls into Modjo for conversation analysis and coaching	Conversation intelligence	Essential
Mindtickle	Sends call data to Mindtickle for sales enablement and coaching	Sales enablement	Essential
Dataddo	Pipes CloudTalk call data into any CRM, warehouse, or BI tool via Dataddo	Data / BI	Essential
Plecto	Streams call KPIs into Plecto dashboards and gamification	Performance / BI	Essential
Nicereply	Triggers post-call CSAT and CES surveys; syncs survey results to call data	Feedback / CSAT	Essential
Krisp	Adds AI noise cancellation to CloudTalk calls	Audio AI	Essential
Playvox	Sends call and agent data to Playvox for QA and workforce management	QA / WFM	Essential
TalentPop	Connects CloudTalk calling to TalentPop’s outsourced support staffing	Staffing / CX	Essential
Workable	Call and text candidates from Workable; syncs calls and SMS to records	Recruiting / ATS	Essential
Greenhouse	Call and log candidate touchpoints in Greenhouse; syncs calls and SMS	Recruiting / ATS	Essential

Open API and webhooks

Beyond the native catalog, the CloudTalk API and webhooks cover number management, users, call records, contacts, transcripts, and AI summaries, so developers sync call data into any system. Full API access and data sync start on the Essential plan.

Zapier and Make for custom integrations

If a native integration isn’t available, you can use Zapier to connect CloudTalk to over 5,000 other apps. You can set up triggers for events like new calls, ended calls, missed calls, or incoming texts, and automatically perform actions in other tools. For teams that prefer a visual workflow builder, Make and Pabbly Connect offer the same functionality.

How Much Does the CloudTalk Phone System Cost? Pricing Plans Explained

CloudTalk sells five phone-system plans, all priced per user per month. This is the calling platform only; AI Voice Agent pricing is separate and usage-based, and is covered above. Annual billing saves roughly 30%, the equivalent of three months. Full detail on the pricing page.

Plan	Billed annually	Billed monthly	Key features and limits	Minimum seats
Starter	$25/user/mo	$34/user/mo	Adds unlimited ring groups, VIP queues, business hours. One month recording retention	1
Essential	$29/user/mo	$39/user/mo	Adds Smart Dialer, IVR, 95+ CRM and helpdesk integrations, open API, workflow designer, real-time analytics, unlimited recording retention	1
Expert	$49/user/mo	$69/user/mo	Adds the Salesforce integration, Power Dialer included, WhatsApp, live call monitoring, custom dashboards, 24/7 phone support	3
Custom	Contact Sales	Contact Sales	Custom SLAs, dedicated infrastructure, HIPAA BAA	Quoted

Annual versus monthly. Annual billing saves roughly 30%, about three months free, in exchange for a 12-month commitment. Monthly billing costs more per user and you can cancel anytime.
Add-ons are billed on top of any plan. Power Dialer at $15/user/month and included on Expert, Parallel Dialer at $39/user/month, AI Conversation Intelligence at $9/user/month, and Branded Caller ID from $0.07 per call. The feature pricing page lists them all.
Seat minimums. Lite, Starter, and Essential start at one user. Expert requires three. Larger or bespoke deployments go through a custom quote.
Free trial. Every plan comes with a 14-day free trial, no credit card required, including 50 AI Voice Agent minutes, so you can set up numbers, routing, and integrations before you pay.

Who Uses the CloudTalk Phone System? Industries and Teams

Any team that makes calls can use it, but a few keep showing up.

Sales teams and SDR/BDR teams

Sales-led B2B and SaaS teams are the biggest group. They pair outbound dialing and local-presence numbers with HubSpot, Salesforce, and Pipedrive to get reps more live conversations per day and write every call back to the CRM automatically. See the outbound sales setup.

Customer support and service teams

Support and service teams run inbound on IVR, skill-based routing, ring groups, and VIP queues, with helpdesk integrations (Zendesk, Freshdesk, Intercom) putting ticket and contact context on the agent’s screen the moment a call lands.

Remote and distributed teams

Because there’s no desk-phone hardware, anyone with the browser, desktop, or mobile app and an internet connection is on the company’s numbers worldwide. Local-presence dialing across 180+ countries gives a small distributed team the outbound footprint of a global one.

Industries CloudTalk serves

Financial services and healthcare teams choose it for its compliance and recording controls. E-commerce and retail teams run it alongside Shopify, Adobe Commerce, and Zendesk for order management and support. IT, tech support, and MSPs lean on skill-based routing and the Microsoft Teams integration, recruitment firms use it for high-volume candidate outreach, and law firms, insurers, and travel and hospitality each run their own configuration.

Team size shapes the setup as much as industry does: micro businesses, small businesses, and mid-market teams each get a different starting configuration.

What Can You Do with the CloudTalk Phone System?

The same platform gets configured for different jobs:

Outbound sales: dialer modes, local presence, call scripts, and CRM sync to get reps more live conversations per day.
Inbound customer support: IVR, skill-based routing, ring groups, VIP queues, and business hours to get callers to the right person fast.
Call center operations: wallboards, custom dashboards, real-time analytics, and agent-status reporting for supervisors.
Remote and distributed teams: anyone with the app and an internet connection is on the company’s numbers worldwide.
International expansion: buy a local number, route it to the existing team, and present a local presence in a new market.
Automation and workflows: trigger post-call SMS, Slack alerts, and CRM updates from call events without writing code.

Technical Metrics: CloudTalk Phone System Performance

The platform standards behind that:

Uptime: a 99.999% uptime SLA.
Architecture: a geographically distributed, decentralized SIP network with multiple backup carriers, which cuts connection times by roughly a third.
Call quality: an average call-quality rating of 4.8/5.
Coverage: virtual numbers in 180+ countries.
Platform support: apps for the browser, macOS, Windows, Linux, iOS, and Android.
Compliance signing: STIR/SHAKEN on US outbound calls to reduce spam labeling.

Best CloudTalk Alternatives

CloudTalk has a 4.4/5 rating on G2 across 1,702+ reviews and is a strong leader in the telephony and AI voice agent market.

Here is how it stacks up against the alternatives and where it tends to win. G2 ratings track review volume and market segment as much as product quality, so read the notes alongside them. For the long-form versions, see the comparison overview and the alternative overview.

Alternative	G2 rating	Where CloudTalk wins
Aircall	4.4	CloudTalk pairs the phone system with a standalone AI Voice Agent on the same infrastructure, covers 180+ countries, and has no three-seat minimum on Starter or Essential
RingCentral	4.1	RingCentral is a broad UCaaS suite; CloudTalk is purpose-built for sales and support calling, with lighter setup and SMB-friendly pricing
Dialpad	4.4	CloudTalk offers a dedicated AI Voice Agent as a separate product plus a deeper Salesforce CTI, rather than folding AI into one plan
JustCall	4.3	CloudTalk adds Conversation Intelligence and a two-tier AI Voice Agent on shared calling infrastructure, with numbers in 180+ countries
OpenPhone (now Quo)	4.7	OpenPhone is a lightweight shared-inbox phone for startups; CloudTalk adds an outbound dialer, advanced routing, analytics, and AI voice automation for scaling sales and support teams
Zadarma	4.6	Zadarma is a low-cost VoIP with a small review base; CloudTalk brings a native dialer, deep CRM integrations, analytics, and responsive support built for sales and support teams

CloudTalk Customer Case Studies: Real Results from Real Businesses

The customer stories below show how real businesses use CloudTalk to automate daily calling tasks—like logging call data into the CRM, meeting compliance requirements, and improving pickup rates.

Restimo: From One Personal iPhone to a Six-Agent Support Team

Restimo is a Poland-based SaaS company that pulls the tangle of food-delivery apps, tablets, and menus a restaurant juggles into a single screen. When the company was two people, customer support ran through a co-founder’s personal mobile, with calls forwarded by hand.

Growth made that untenable. On CloudTalk, Restimo onboarded six support agents onto one system, replaced manual forwarding with call flows and voicemail, and opened Romania and Ukraine on local numbers. Read how Restimo scaled customer support.

From Personal iPhone to 6-Agent Support Team: Why Restimo Ditched Manual Calling [Customer Story]

Booking Host: A 90%+ Answer Rate on the Guest Line

Booking Host runs guest support for travel and hospitality, which means call volume arrives in waves and peaks exactly when there is least slack to absorb it. Missing calls during booking season is not a reporting problem, it is lost revenue and a guest who books elsewhere.

After moving support onto CloudTalk, the team raised its call answer rate above 90%, a threshold that is difficult to hold on legacy hardware at peak. Read how Booking Host raised its answer rate above 90%.

Bump Call Answer Rates to 90% | The Story of BookingHost

Convergence: Recruiting Across 150 Nursing Homes Without Adding Headcount

Convergence recruits for healthcare, an industry where roles go unfilled because the calls to fill them never get made. The team needed to reach candidates across 150 nursing homes with consistent call quality, from wherever recruiters happened to be working.

Running the whole operation on one cloud phone system let Convergence scale that outreach across every site without expanding the recruiting team to match. Read how Convergence improved call quality across 150 nursing homes.

How Convergence Improved Call Quality Across 150 Nursing Homes With CloudTalk [Customer Story]

Integrity360: Triple the SDR Pickup Rate

Integrity360 sells cybersecurity services, and its SDRs were burning the day on dials nobody picked up. The fix was less about calling harder and more about calling from somewhere the prospect recognizes: local presence in the markets being worked, so an unknown foreign number stops being the first thing a buyer sees. Pickup rates tripled after the switch to CloudTalk’s sales dialer. Read how Integrity360 tripled its SDR pickup rate.

Allycom: Reliable Call Recording Across 100 Countries

In financial services, a call that was not recorded may as well not have happened. Allycom operates across 100 countries, which historically meant patching together local providers and hoping each one captured what regulators would later ask for.

Consolidating onto CloudTalk gave the firm call recording that works the same way in every market, at 100% reliability, with one place to retrieve it from. Read how Allycom standardized call recording across 100 countries.

Pipedrive: 100% of Call Activity Logged Automatically

Pipedrive builds CRM software, so internal blind spots in its own pipeline data were a particularly awkward problem to have. Reps were copying phone numbers by hand to work out which deal a call belonged to, and calls that went unlogged simply vanished.

CloudTalk became the single calling system across four continents for SDRs, account executives, and account managers, with every call, note, and follow-up written back into Pipedrive automatically. Read how Pipedrive unified calling across its global teams.

Different industries, same pattern: the calling work stops being something someone has to remember to do. You can browse the full library of CloudTalk customer stories and filter by industry, use case, and feature, or skim the Wall of Love for shorter takes.

Is the CloudTalk Phone System Any Good? Reviews and Ratings from Real Users

Yes, and the scores back it up. CloudTalk holds a 4.4/5 rating on G2 across 1,702+ reviews, a matching 4.4/5 on Capterra, and a separate 4.1/5 Great rating on Trustpilot, and it gets discussed candidly in Reddit threads on business calling tools. Each score belongs to its own platform. More customer proof sits on the Wall of Love.

Platform	Rating	What reviewers highlight
G2	4.4/5/5 (1,702+ reviews)	Ease of use, dialer performance, CRM integrations, and responsive support
Capterra	4.4/5 (260+ reviews)	High marks for ease of use (4.5) and call quality; some note pricing for small teams
Trustpilot	4.1/5 (Great)	Praised for international calling and value; a few flag slower support after onboarding
Reddit	Community discussion (no star score)	Candid SMB threads on the dialer, call quality, and pricing versus alternatives

Is CloudTalk Secure? Compliance Certifications and Data Security

Yes. CloudTalk is built with platform-level security controls, ensuring both the business phone system and the AI Voice Agent adhere to strict global security, privacy, and compliance standards.

GDPR: CloudTalk is fully compliant with the General Data Protection Regulation (GDPR). All call recordings, AI transcripts, and AI-related customer data are processed and stored in EU-based data centers (primarily Frankfurt, Germany) using encrypted AWS infrastructure and Standard Contractual Clauses (SCCs).
HIPAA: YES. CloudTalk supports HIPAA compliance for healthcare teams through encrypted communications, role-based access controls, and signed Business Associate Agreements (BAAs) covering call recordings, text logs, and transcripts on eligible plans.
SOC 2 Type II: CloudTalk is SOC 2 Type II certified, verifying through independent audits that operational controls and customer data management meet stringent security criteria.
ISO/IEC 27001:2022: CloudTalk is certified with ISO/IEC 27001, proving adherence to international best practices for information security management systems (ISMS).
PCI DSS: CloudTalk is PCI DSS compliant, ensuring secure handling and transmission of payment card data on calls.
CCPA: CloudTalk is compliant with the California Consumer Privacy Act (CCPA), giving businesses and users control over personal data rights and requests.
STIR/SHAKEN: CloudTalk implements STIR/SHAKEN caller ID authentication on US outbound calls to protect against call spoofing and spam labeling.
Reliability & Uptime SLA: CloudTalk guarantees high service availability with a 99.999% uptime SLA, backed by a geographically distributed, decentralized SIP network to minimize latency and eliminate single points of failure.

Why Choose CloudTalk? Key Takeaways

CloudTalk combines traditional business calling with AI voice automation under one roof. You can start with a standard cloud phone system, deploy an AI Voice Agent to handle after-hours or overflow volume, and add AI Conversation Intelligence to transcribe and score every call.

Because both human agents and AI agents share the same numbers, routing rules, and CRM sync, your team works off a single source of truth—allowing you to scale call capacity without inflating team size.

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CloudTalk is a cloud phone system: you get virtual numbers in 180+ countries and make and take calls from a browser, desktop, or mobile app over the internet, with no hardware. Inbound calls are routed by IVR and call flows to the right agent, outbound calls run through the dialer, and every call syncs to your CRM with recordings, notes, and analytics. The AI Voice Agent and Conversation Intelligence layer on top of the same calls.

Sales and support teams use CloudTalk to run outbound and inbound calling: cold calling and follow-ups with the dialer, inbound support with routing and IVR, international calling on local numbers, and call analytics and coaching. It replaces desk phones and disconnected tools with one call center platform.

Virtual numbers in 180+ countries, IVR and call routing, call recording, a softphone and mobile apps, an outbound dialer (Smart, Power, and Parallel), SMS and WhatsApp, real-time analytics, and 100+ integrations, plus two AI products: the AI Voice Agent and AI Conversation Intelligence. The full feature list has everything.

One platform for human calling and AI voice automation: fast setup, virtual numbers in 180+ countries, an outbound dialer, deep CRM sync, call analytics, and AI (Voice Agent plus Conversation Intelligence), so teams scale conversations without scaling headcount at the same rate.

Real-time analytics, historical reports, customizable dashboards, wallboards, agent and group reporting, a real-time dashboard, and SMS analytics. With the AI Conversation Intelligence add-on you also get call scoring, sentiment analysis, and topic detection.

Yes. Call recording is available from the Starter plan, with pause/resume for sensitive moments and consent tooling. Recording storage is unlimited from the Essential plan up, and call transcription turns recordings into searchable text with the AI add-on.

Yes. The AI Voice Agent is a standalone product that handles inbound and outbound calls autonomously. It is a usage-based add-on, priced separately from the calling plans.

AI Receptionist is the routing-focused tier: it answers, triages, and hands off. AI Specialist resolves tasks end to end with function calling and multi-step resolution. Receptionist routes; Specialist resolves.

CloudTalk works natively with Salesforce, HubSpot, Pipedrive, Zoho CRM, and Microsoft Dynamics 365, plus Zendesk, Freshdesk, and Intercom on the helpdesk side. The full integrations catalog runs to 100+ tools, with a Zapier connector for the rest.

Yes. CloudTalk offers a native Salesforce integration with two-way sync, click-to-call, and screen-pops on inbound calls. It is available on the Expert plan.

CloudTalk’s phone-system plans start at $25/user/month billed annually, with Essential at $29 and Expert at $49; Custom is quote-based. The AI Voice Agent is priced separately and usage-based, starting at $99/month for 200 minutes. AI Conversation Intelligence is a $9/user/month add-on. See all plans and add-ons.

Yes. Every plan includes a 14-day free trial with no credit card required, and it comes with 50 AI Voice Agent minutes included. Every account gets 50 free AI Voice Agent minutes in its first month.

Yes. CloudTalk publishes a 99.999% uptime SLA and runs on a decentralized SIP network with multiple backup carriers, tracking an average call-quality rating of 4.8/5. Live status is at status.cloudtalk.io.

CloudTalk is GDPR, CCPA, SOC 2 Type II, ISO/IEC 27001:2022, PCI DSS, and HIPAA compliant (as of Q1 2025) with BAA support. It also includes recording-consent tooling, role-based permissions, STIR/SHAKEN signing on US outbound calls, and SSO via SAML. Full documentation is in the Trust Center.

Yes. CloudTalk is GDPR compliant, with all AI-related data stored in the EU and international transfers covered by Standard Contractual Clauses. It is also SOC 2 Type II, ISO 27001, CCPA, and HIPAA compliant (as of Q1 2025). See the Trust Center for current certificates.

CloudTalk holds a 4.4/5 rating on G2 across 1,702+ reviews and a matching 4.4/5 on Capterra. Customer results include tripled SDR pickup rates and 90%+ call answer rates, though some reviewers note pricing for very small teams. Read the customer stories for the detail.

Yes. CloudTalk is a venture-backed company founded in 2016 that powers 400 million+ customer conversations for 5,500+ businesses across 100+ countries, with SOC 2, ISO 27001, GDPR, and HIPAA compliance. More on the company.

Both are cloud phone systems for SMBs, but CloudTalk pairs its phone system with a standalone AI Voice Agent on the same infrastructure, offers Conversation Intelligence as an add-on, and has no three-seat minimum. Full breakdown: CloudTalk vs Aircall.

Both are SMB calling tools. CloudTalk differentiates with a standalone two-tier AI Voice Agent, Conversation Intelligence, and virtual numbers in 180+ countries, all on shared infrastructure. Full breakdown: CloudTalk vs JustCall.

OpenPhone (now rebranded Quo) targets lightweight, mobile-first business-phone needs. CloudTalk is built for sales and support teams that need an outbound dialer, advanced routing, analytics, and AI voice automation. Full breakdown: CloudTalk vs OpenPhone.

Zadarma is a low-cost VoIP provider. CloudTalk focuses on sales and support calling, with an outbound dialer, deep CRM integrations, analytics, and two AI products layered on the calling core. Full breakdown: CloudTalk vs Zadarma.

CloudTalk offers virtual numbers in 180+ countries, including local, national, toll-free, and mobile options, with number porting supported. See the full country coverage list.

Yes. Anyone with the browser, desktop, or mobile app and an internet connection is on the company’s numbers worldwide, with no desk phones required. See virtual call center software.

CloudTalk is a cloud calling and AI voice platform for sales and support teams, founded in 2016 and headquartered in Bratislava, Slovakia. It serves 5,500+ businesses across 100+ countries, including Nokia, Revolut, Glovo, and DHL. More in our story.

CloudTalk is a privately held, venture-backed company co-founded by Martin Malych (CEO) and Viktor Vanek. It raised a $28M Series B in 2024 co-led by KPN Ventures and Lead Ventures, alongside earlier investors. More in our story.

CloudTalk runs with a global team of roughly 180 employees across offices in Europe, the Americas, and beyond. Open roles are on the careers page.

CloudTalk was co-founded in 2016 by CEO Martin Malych and Viktor Vanek in Bratislava, Slovakia, and runs with a global team. More in our story.

What Is CloudTalk? Full Breakdown of Features, Pricing & More

See CloudTalk’s two products in action

What Is the CloudTalk Platform?

What Can CloudTalk’s AI Voice Agent Do? Key Features Explained

AI Voice Agent Features

CloudTalk AI Voice Agent Integrations: CRM, Helpdesk, and MCP Support

CRM

Helpdesk and customer support

Sales automation and engagement

Recruitment and applicant tracking

E-commerce and payments

Business intelligence and analytics

Automation and no-code platforms

Team collaboration, QA, and other tools

Open API, webhooks, and MCP

How Much Does CloudTalk’s AI Voice Agent Cost?

AI Voice Agent Pricing

How AI Voice Agent Pricing Differs From CloudTalk’s Calling Plans

Who Uses CloudTalk’s AI Voice Agent? Industries Explained

AI Voice Agent Use Cases: How Businesses Use CloudTalk’s AI Agent

Technical Metrics: How CloudTalk’s AI Voice Agent Performs

CloudTalk’s AI Voice Agent Competitors

CloudTalk AI Voice Agent Case Studies: Real Customer Results

Trevo: 20x More Customers Reached Per Campaign

Oxford Royale Academy: Four Seasonal Hires Replaced by One Agent

Autenti: 30% Fewer Calls Reaching the Human Support Team

Kourse: Double the Pickup Rate, Triple the Meetings

Circle Gym: 150% More Trial Bookings

CloudTalk: 17x Return on a Written-Off Lead List

Is CloudTalk’s Voice Agent Any Good? Reviews and Ratings from Real Users

CloudTalk Phone System: Full Overview

See the CloudTalk Phone System in action

What Does CloudTalk Do? Core Features Explained

Virtual Phone Numbers in 180+ Countries: CloudTalk’s Global Coverage

Get a CloudTalk phone number anywhere your customers are

The number types CloudTalk offers

Pricing tiers

Bring your existing number: porting

CloudTalk Conversation Intelligence: AI-Powered Call Transcripts, Scoring, and Coaching

Conversation Intelligence pricing

CloudTalk Phone System Integrations: 100+ Connections with CRM, Helpdesk & Business Tools

CRM integrations

Helpdesk and customer support integrations

Other business tool integrations

Open API and webhooks

Zapier and Make for custom integrations

How Much Does the CloudTalk Phone System Cost? Pricing Plans Explained

Who Uses the CloudTalk Phone System? Industries and Teams

Sales teams and SDR/BDR teams

Customer support and service teams

Remote and distributed teams

Industries CloudTalk serves

What Can You Do with the CloudTalk Phone System?

Technical Metrics: CloudTalk Phone System Performance

Best CloudTalk Alternatives

CloudTalk Customer Case Studies: Real Results from Real Businesses

Restimo: From One Personal iPhone to a Six-Agent Support Team

Booking Host: A 90%+ Answer Rate on the Guest Line

Convergence: Recruiting Across 150 Nursing Homes Without Adding Headcount

Integrity360: Triple the SDR Pickup Rate

Allycom: Reliable Call Recording Across 100 Countries

Pipedrive: 100% of Call Activity Logged Automatically

Is the CloudTalk Phone System Any Good? Reviews and Ratings from Real Users

Is CloudTalk Secure? Compliance Certifications and Data Security

Why Choose CloudTalk? Key Takeaways

Ready to put CloudTalk to work?

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